Public Storage Self-Storage Units at 345 Harris Ave, Providence, RI

PLEASE IGNORE THE POOR GOOGLE REVIEW I LEFT RECENTLY. PUBLIC STORAGE REGIONAL MANAGER ANTHONY, CALLED ME TODAY AND APOLOGIZED FOR THE FAULTY ELEVATOR ISSUE. THIS COMPANY DEFINITELY HAS HIGH STANDARDS FOR EXCELLENT CUSTOMER CARE AND OUTSTANDING QUALITY CONTROL STANDARDS FOR THEIR STORAGE FACILITIES. I DEFINITELY RECOMMEND PUBLIC STORAGE FOR ANY/ALL STORAGE NEEDS. THANKS TO ANTHONY AND THE TEAM AT PUBLIC STORAGE FOR PHENOMENAL PUBLIC STORAGE CUSTOMER CARE SERVICE. TEN STARS!!! TERRIBLE FIRST IMPRESSION! Move in day with three truckloads of stuff and I discover one of only two elevators is broken!!! Move in took twice as long. Total waste of my time! Called the PS office to find out that one elevator is out of commission for a while and no set date for repairs. I'm disappointed in 2 ways-not notified about the issue before I rented the unit and not compensated fairly for the inconvenience of the 1/2 function of the elevator service in the storage building. "0" stars for the experience!

Very straight-forward process

Briana was very kind and helpful — pleasant experience setting up a unit here, thank you!

Briana was absolutely awesome and very helpful with everything and helped me find where I was going thank you for the wonderful service.

LOVE BRIANA IS AMAZING AT HER JOB GIVE HER ALL THE FLOWERS

Thank you Kim & Bri for your exceptional customer service skills. You saw a distressed customer and you jumped right in to resolve my problem! Thank you Ladies for going above and beyond for me today! I appreciate you both!

Kim&Beians was very helpful and very nice with me after closing hours and helping set up my auto pay need like this in company

Kim and Briana showed great customer service even though they are new to the facility. I've chosen to stay with this storage location after my first experience with these reps.

Very helpful with closing my account after a move and two changes in ownership. Would recommend.

Kim and Briana were exceptionally helpful. I had to call Kim several times to help me set up my two accounts, and she was very kind, cheerful and patient. I finally had to visit the actual storage site and Kim talked me through the process. It was Briana's first day, and Kim proved to be an excellent teacher!

Kim and Brianna was a great help to me signing new lease and renting a new unit very pleasant and polite highly recommend

I recently had the pleasure of working with Kimberly at Public Storage, and I can't express enough how grateful I am for her assistance. Moving can be a really stressful experience, but Kimberly made the process so much smoother for me. She was incredibly helpful, taking the time to answer all my questions and ensuring I had everything I needed. Her friendly demeanor and willingness to go above and beyond truly made a difference during this hectic time. If you’re looking for exceptional service during your move, I highly recommend reaching out to Kimberly. Thank you, Kimberly, for making a tough situation so much easier.

Valerie was Extremely helpful, and a great asset to your company.

Great service from Kim she was so helpful and I thank her for being patient with me.

The worst customer service I have ever received was when I had to deal with Anne on a very minor issue that could have been easily solved with proper communication. She is an absolute terror, I highly recommend going elsewhere.

Kim was very polite and helpful. I recommend this place very much.

Kim took care of all my needs and made the transition to a new contract easy and informative. Definitely recommend her when coming to the site. Very pleased with the service.

The employees on site are great. Very helpful and good to deal with. Corporate seems very greedy as they raise rates very often.

Anne is always very helpful!!

update 9JAN2025: Your words ring hollow because it was my call to that number to ask what was going on that sparked this review. it's been months now with this lighting situation, do you intend to rectify it? Seeing as it affects all customers, I think hearing the solution you propose publicly is important. I would prefer not to leave the unit, but if there is no solution in the works, it will be my sole recourse. update 8JAN2025 (previous review below): I had to drop from 5-star to 1-star simply because WHAT THE **** IS WRONG WITH THE LIGHTS IN THIS PLACE? Literally I already don't have a light over my unit, and now they're motion triggered and turn off after like 90ish seconds of no motion, which isn't even detected inside a unit. so now, every 90 seconds, I have to stop what I'm doing to leave my unit and walk down the hallway until I can trigger the light again. Today I was reorganizing my unit and the lights went out, and I couldn't see anything, tripped, and busted my @$$ AND dropped and broke what I was holding, all because I couldn't see. It's not just inconvenient and annoying, it's outright dangerous once there's no light from outside coming in. I called and asked, and while the desk agent was an absolute gem, she did tell me that the building manager is fully aware and it's been like this FOR MONTHS! apparently he just... doesn't care? You'd think after hiking prices they wouldn't be pinching pennies on something as small as lights... oh well, time to start looking for a new rental option. almost guaranteed to be less expensive and also have adequate lighting! --------------- I just wanted to say I had an awesome experience with the manager at this storage facility. She really knows her stuff and genuinely cares about helping people. She’s super attentive, detail-oriented, and always goes out of her way to make sure everything runs smoothly. You can tell she’s great at managing her team too- everything feels organized and welcoming. On top of that, she’s amazing at solving problems and handling things efficiently. The place is always clean and secure, which made me feel good about leaving my stuff there. She’s also super responsive and professional when answering questions or dealing with concerns. If you’re looking for a stress-free storage option with someone you can trust, this is the place. I’d definitely recommend it- she’s the best!

No complaints at all .. good service Anne is good service provider!

No complaints about the building. The price doubling after 3 months was a nasty surprise though. I'm not crazy, this so-called 'promotional pricing' was NOT mentioned in the contract either, nor was it explained when I picked up my keys.

This place is run like an extortion racket. They wait until you load in your stuff and jack up the rates by ridiculous amounts. I understand market rate increases but jumping from $130 to $230 when I haven't even been there a year is insane. No matter what they claim--consider any rate they quote you as "temporary" because it'll be drastically inflated before long.

Very very helpful thanks for understanding thank you so much A+

Anne was very helpful , explained everything perfectly about rules and unit pricing. Very happy coming here, price was affordable also. Thank you so much !!!!!

Excellent support, thank you 😊

My second review and all I can say is that my interactions just keep getting better! 😃 I had the pleasure of working with Jim (Lowry? I'm not sure of the spelling, but I think it's close 😅). Much like my dealing with Janelle from about a year ago, Jim was super efficient, personable, knowledgeable, and completely professional. (I don't know where they find their representatives, but I haven't met a bad one yet). They truly are great people! As I previously wrote, wonderful facility, location, convenience,... But definitely two thumbs up 👍👍 (and maybe a big toe, too 😆) for the folks who work there. Highly recommended. ❤️

Lovely place a good security

Greattt

Manager Jim Laurie was very helpful in sorting out billing issues. This is a clean, well managed storage location.

The staff her are extremely nice and accommodating. Clean and well kept. Pretty easy access from unit to car considering it is multi level.

Hi, I had a great experience with extra pace storage, this place is very clean, the staff is amazing, highly recommended

Perfect storage. Temperature, cleanliness and personnel.

Staff was friendly and helpful. Space was clean, easily accessible, and as described. Excellent service. Thank you!

Hi my name is Yolanda and i just want to thank Aaron at Harris facility for going out of her way and helping me out and I’d like to think everyone else that was involved and my decision of keeping my storage at the same price thank you and God bless

Great Climate controlled storage. Very pleased with size and cleanliness of the Unit. Several rolling Dollie’s so convenient to move good easily. Access 7 days a week. I highly recommend Extra Space Storage in Providence RI. Ron L

Jenelle was super nice and helpful! The place is very clean and secure.

In January I rented a 10x20 for $121 a month (web rate special). In April they raised my rate to $200. In September, $300. They can raise the rate at any time for any amount as long as they give you a month or so notice. It's a nice facility but I'm shocked at what has happened. Today, a 10x10 unit is more than I was paying 9 months ago for twice the size. I'm not angry, just really disappointed.

The Life Storage facility off of Federal Hill provided an easy storage finding experience with a wide range of sizes. Jenelle was a difference maker with her knowledge and putting together my vague descriptions with a correct storage size, very friendly and she kept the inside really clean and well-organized. Fare price per square foot for inside city limits. Thanks Jenelle!

Es un Storage muy bueno, me encantó ir, y más que la administradora Jenelle me ayudó cuando necesitaba de su ayuda, es una gran persona y muy amable.

I just left your facility and the store manager, Jenelle, was awesome to work with! Very kind and informative. You can tell she really cares about the place. She helped me choose which size unit to rent and showed me aroun. She let me know that if I needed anything I could text her directly! To be honest I wasn't expecting that great of service. Thank you so much Jenelle! You made this process so easy!

Upon arrival, the building is very clean and well maintained. The site manager Jenelle amicably assisted me and directed me to my unit; from set up to move in she is a great guide and support. Jenelle explained all info in regard to payments in full detail, she provided great assurance and is incredibly professional. Though it was temporary, I recommend life storage and see myself renting again if needed in the future!

Love this storage space! Jenelle Conti really helped us a lot when moving in! Super helpful and supportive for us since we know nothing about technology and storage websites! Wonderful experience!

Jenelle the SM is extremely helpful she handles and take care of all my concerns she is a very good manager she a very nice person and extremely considerate. she keeps life storage building very clean. I am very satisfied, I am a happy customer of Life storage