Kim went above and beyond to help us with our specific requests for an additional storage space. Public Storage is always clean, well lit and we feel safe accessing our storage spaces.
Very clean & easy directions to follow for a smooth transaction.
The workers and customer service are very helpful when needed.. the facility is very secure and clean!!
I had the best experience recently with the Johnston location. I was in the middle of my big move and had to rearrange my storage unit(s) that worked best for me. Keith, the manager was kind, professional and helpful during the process. It’s always so clean and well kept. And a great location! I’m very happy with how things are taken care of at this storage facility.
Very clean and safe, right off the highway. Attendant always available.
Keith is great! Great service. Thank you. Stacie Smith
Feels like every time I deal with public storage, there will some extremely bad experience here and there. I promise I would turn to other storage service next time.
This time the location is a bit far from dt Providence, but it is new, clean, with AC in the storage.
What bad happened this time is, this is almost the first time I heard a monthly service cannot do prorated refund, if you ask, then that is on their no-one-would-read service terms. I moved out on Sep 3rd, pay the full month 🙂 🙂🙂🙂 Great job fooling your customer, Public Storage!
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Here is the suggestions: If you are looking for storage place, avoid using Public storage; if you already signed, i've paid the month to learn the lesson, hope it helps you!!
Johnston is a great location, brand new..get into a nice, new, clean, facility.
👍
Rasheed is amazing! He went above and beyond when we had to change the size of our unit! He was so helpful in all ways! Clean storage and easy access....Thank you Rasheed for eliminating some of the stress we were feeling!
Started out with an online application to rent out the space, later received an email about tried to contact. Once, called them back the person was rude and hung up the call between conversation this is utter unprofessional behavior.
Keith was wonderful! Did a great job handling the account setup and getting us a great deal. Thank you so much!
Keith was so helpful this past week as I helped my son move
his household boxes and furniture in to storage.
Public storage is lucky to have such an excellent employee
Great storage Very clean. Keith was very helpful and I am thrilled to be there
Bill W
Keith was super helpful and so nice definitely appreciate him for the help
Excellent customer service
Kim was very helpful
Keith was also very helpful
Cleanest place I’ve seen
Kim was very helpful and super easy to work with!
Just wanted to give a shout out to outstanding gentleman, my father had a stroke recently and is in bad shape he has to move out of his house of 40 years and go into a nursing home,so my father and I went to the public storage in Johnston and met manager Keith he was so helpful and patient with my father who is now not easy to understand when he speaks but Keith took his time ended his lunch early to help us and went over everything with us and gave us a tour of the building made sure our access code worked and brought us up to our unit made sure my father knew how to work the lock and elevators, he took the time and showed unbelievable empathy for my father's condition which was great to see in today's world so great choice in employment public storage with manager Keith over in Johnston you should find more like him
Thank you
Been shopping for a new storage unit for several weeks - this one by far has the worst customer service on site. Apparently their hours are very different from whats listed online and what their customer service teams are aware of - but dont question any of that for clarity as you give them a 3rd chance to feel it out .... save your time, dont buy into their intro rates online - terrible terrible location