Public Storage Self-Storage Units at 604 Park Ave, Cranston, RI

The best place i've rented from. Kim is the best customer service rep that I've ever dealt with. She is the main reason I've switched from another company to here because of the respectfulness and courteous she gives.

Great customer service. Everything was explained to me in exceptional detail. Made the moving in extremely easy and hassle free. Would recommend to anyone looking for a unit

Great customer service from Kim and very kind and helpful I give her 5 stars

Public storage is a clean facility. Its safe to go anytime a day.

Good

I just switched storage units from prime storage to public storage because the prices are way better and the person Kim was so helpful and the storage unit was so clean thank you for helping me kim

Do not EVER use this storage facility if you are about your belongings. If I could give this place zero stars I would. Not only do they raise their prices constantly and claim to be "climate control" when really its disgustingly muggy and humid in their facility, but the place is infested with rodents. Apparently this isn't something that concerns the location because they do nothing at all to help customers dealing with these concerns. Almost all of my items were deemed unusable due to the amount of rodent poop in the unit. Rodent poop covered my couch, it was on and around the mattress that was in the unit, and inside of closed boxes. There was very little in the unit that could be salvaged. When I inquired about getting some sort of money back due to the loss of my items I was told there was nothing they could do. They have bait traps all over the facility which tells me that rodents have been a problem for some time, and they simply do not care if all of your items have been ruined. Save yourself money and the trouble of having to throw out all of your items due to contamination and do not rent here.

August 2024 update: •Rent jacked up. •Mice out of control with the place in general. Nothing being done about it. Paying for my own control. •Temp control / air has been broken yet again for the entire summer and everything is getting musty / growing mold AGAIN. Im paying for my own moisture control monthly, which in an open concept storage space is pointless but an attempt. •Have yet to be contacted / compensated in any form about any of the issues being addressed. If I had the option to move storage companies I would in a heartbeat but it’s not an option for myself unfortunately. So Im stuck here paying for temperature controlled storage which I have barely even received. ———— l want to first say. The current staff here has been nothing short of amazing since I started renting here. The manager himself and his employees are all super friendly, down to earth people, very understanding and I have ZERO complaints about them at all. I actually enjoy being a customer here for that very reason. Knowing they are doing anything within their power to take care of the building and keep their customers happy. My issue comes with the building itself and it’s being handled with properly or even at all on a corporate level. When I first moved in, shortly after a pressurized fire sprinkler broke on the third floor flooding everything below it. My unit was directly under it on the first floor. A little alarming to come into and see. Whatever, things happen so I didn’t cause a problem. I dried my stuff off and threw some tarps up just to be sure. This summer is a different story. Is it advertised that this is a climate controlled storage facility, but the humidity levels are very high in the building. It’s been a pretty bad summer so I didn’t even think anything about it, but over the last month I’ve started to notice a very musty smell overtaking the entire building. A few weeks ago I went into my unit and noticed that mold had started to grow on EVERYTHING in my 30’ unit. When I questioned the manager if anyone else had complained about this issue he said that the AC unit has not worked in over a year so there is nothing controlling the humidity levels of the building but corporate has been aware of the situation and working on replacing it eventually. The same exact mold which is consuming my unit is also growing on the entire rest of the first floor of the building leading all the way up to the office itself. It is barely noticeable because the entire building is white, but had the walls been painted black I guarantee all of its tenants would be pretty alarmed. I spoke with a member of corporate on site the other day and supposedly a new unit is in the works for replacement but there is no eta for its replacement. Since then I have seen a handful of tenants pulling their stuff out this week based purely on their stuff growing mold. Not only are the entire buildings paying tenants belongings and themselves being subjected to mold, the employees are working in these conditions day after day with seemingly nothing being done about it. Nothing is being done to bring the moisture / humidity levels down in the building at all and when you contact insurance to file a claim, they offer up to $250 in damages. When you have a 30’ unit filled with antiques which are now covered in mold, that is almost worthless. Offer personal dehumidification solutions for the effected units. Rent industrial dehumidifiers for the building. Do anything to try to control it. No compensation is being offered to long term tenants other than the insurance claim which is honestly just a waste of time. Month after month you are advertising and charging for a service that the building does not even offer its customers currently and im being charged month after month for a service which I have not only not received, the lack of it has damaged my entire units contents. I don’t expect much from a corporate level business, but to not be able to be compensated in some way as a continuously honest and loyal customer is not a good look for the company.

This storage facility is supposed to be temperature controlled but is inadequate. Every visit it smells like mildew and mouse crap. We have asked many times to have them take care of the mice issue but it never went away. Also the 5x5 space that started at less than $70 dollars over 3 years ago was just raised to $176 dollars. Needless to say we chose to move to a much cleaner facility with one that does not smell and much cheaper and larger.

When I moved into my unit in February, I was quoted a rental price of $90 to $100 per month.However, within a month, I was informed that I needed to purchase insurance, bumping my monthly payment up to $130. Now, here’s where the plot thickens. In June, I received notice that my rent would increase from $130 to $172 per month, effective immediately. This means that within just six months of my tenancy, my rent has ballooned significantly. I’ve been a loyal customer who has never missed a payment, but this month, due to an unforeseen financial emergency, I informed the office that I would make my payment on August 14th. Despite this, I’ve been relentlessly hounded with phone calls and emails as if I’ve suddenly mastered the art of evasion. And the grand finale? I went to my storage unit to grab a bag, only to find myself locked out until Wednesday August 14th. ! To add insult to injury, I now have to pay $200 just to regain access to my own belongings. I’m sharing this not just to vent but as a public service announcement. Tell a friend to tell a friend: save your coins and think twice before renting storage space. You might just discover that by the time you’re ready to move out, you’ve spent enough to rent a small apartment! The Cost of Speaking Up I posted this review not even an hour ago, explaining that I would be making my storage payment a little late due to a financial emergency. Originally, I was supposed to pay $200. However, my attempt to save others from the pitfalls of hidden fees has backfired. Now, as a "reward" for my honesty, I’m being asked to pay $375 just to access my unit. So, here’s my advice: Don’t be like me! Save your coins, because the struggle is real, and apparently, so are the penalties for speaking out. Update: After a wonderful chat with the district manager, Anthony, who listened and genuinely cared about my concerns, I’m thrilled to share that my issues with Public Storage have been completely resolved. Anthony’s attention to detail and commitment to customer satisfaction have inspired me to change my rating to a well-deserved five stars. Thanks, Anthony you’ve earned a spot in my “Customer Service Hall of Fame”!

I opened a new unit KIM in the front desk help me out best experience I ever had a at storage unit helped me out with everything go to public storage on park Ave Cranston ask for KIM shes the best worker there

I'm a customer at park ave and just want to say Kim was an amazing help to me and job well done

Jay was an amazing person during my rental

Difficult to park. Also had trouble getting gate to open with the app once inside. Should have room for more than 4 cars. Otherwise clean facility

The customer service I received today from Kim was absolutely so beyond professional she went above an beyond to help me with my storage unit her kindness and patience was truly remarkable I highly recommend this facility all due to her hard work an more thank you

Met with Kim her service was incredible from start to end showing me to my unit very kind an professional highly recommend thank you

What a great place. Kim is the best very very helpful

WOW. I have to say that the experience today at the public storage was awesome. The manager Kim was so helpful was so helpful it was great to do business there she made things so easy and she assisted in us doing things this is why we continue to use public storage. Never question their integrity because they are really good I've never been treated so well anywhere thank you for a great experience

Park Ave, Cranston location—Great experience at this facility! Kim was my sales associate and was extremely helpful and very knowledgeable. Also very professional and kind. if you need to use a storage facility, I would highly recommend going through Kim.

I will never step a foot in this establishment ever again. We're do I even begin. When I First moved in, next door unit, there was a homeless couple living in there. I was harassed, by them. I asked to be moved to a different unit, and they did accommodate me. They gave me a unit, with no lights working, rent was the same amount, days later, my unit was packed with mouse feces, not to mention I encountered a few mouse crawling through my property. Management never cared about. I asked to be taking care of it, they never handled it. Rent went up $100 + more with a month notice Restrooms were disgusting and filthy, with holes on walls and human feces all over the walls. Loading unloading zone, disgusting with people's trash. Never cleaned. To get a carry out cart, you need to go to office and drop off your driver's license with them. Cause they say people steal them. I moved out to a different company. And they were horrified by it when I told them my situation..avoid this company and this particular location. They won't take care of your belongings. Stay away it's disgusting.

I had a great experience at this facility, primarily due to Kim's professionalism and kindness. She made the process smooth and worry-free.

Today I had an appointment with Jay and let me tell you he was very professional and very thorough. He made me feel like family. Very friendly I really recommend Public Storage See Jay

Kim was my sales associate)Park Avenue Cranston) she was very helpful and showed me 2 units to check sizes. It's my first time storing my belongings. Fingers crossed

Kim & Jay at Public Storage are the most helpful and pleasant people I have encountered most recently. Kim & Jay went above and beyond to put me at ease turning this stressful time.

Kim was great with assisting me on getting my unit very helpful and polite also showed me to my unit

This is the fourth Storage place I've tried during the past four years. The others, locked bathrooms, neglected to fix access doors, seldom had carts available, and had staff that were less than attentive. Public Storage excels in each of these areas, and to boot their prices are generally 30% cheaper. This was a no-brainer. As a bonus, Public Storage has an app for touchless entry, making payments, getting notifications, and many more features.

Jay was excellent and knowledgeable. Great service A++

Jay was awesome professional and to the point. Thanks!!

Kim was an amazing help arranging a storage unit for me. Highly recommend this facility!!

The service there is perfect, I meet Rasheed qui m'a donné un service impeccable. I invite any people need to come. 5 *****

Rasheed was very Kind and very helpfull.

Pleasant and polite people especially Jay Morales

Kim & Jay were very helpful with my new storage unit! A++ to them for going above and beyond!

Can't get in after 9 so if you work doubles don't even bother with this place you will get locked out while moving your stuff, Katie, the customer service rep they give you the number for is one of the most ignorant people I've ever spoken to working in customer service, she will not help you, she will hang up on you. It's a joke. I asked her if I could take a customer service survey at the end of the call (which by the way was the 8th call I made because she kept hanging up on me) she told me that I could take it at the end of the call and then hung up on me again. Was never able to take the survey. She was able to open the gate to let me out but not open the door when half my stuff was inside, I literally would've taken it back out instead of bringing it up but instead, had to leave it and get up at 5am to move it before anyone else got there. Unbelievable.

In general, not an awful experience. Some other people on the floor warned me about mice, so I got the repellant sachets. I only stored for a few months but it seemed to have done the trick if the facility does actually have mice(I think it used to cause when I first moved in the place stank). The only real issue for me was the climate control. I stored some non perishables and cleaning products over the summer; all my coffee clumped together and my detergent turned swamp green. I assume the climate control is not always good...

Kim & Jay were great & very helpful. Finding & renting a storage unit was very easy through them! Thank you.

Kim went above and beyond helping me with getting a storage unit. She was extremely professional and knowledgeable on the process. She answered all my questions and even gave me very specific instructions on how to get to my unit. FYI her instructions were on point! I have rented from other places before and have never been so comfortable and at ease as i am with kim. Keep up the great work and customer service skills. This is a 1000% must go to place for storage needs! Also the facility is immaculate and even my storage locker was very clean.

BE WARNED !!!! Please please think REALLY hard before renting here or with Public Storage at all. My experience was far from OK. First and foremost was their bait and switch. Within a handful of months they were trying to increase our rent by more than 50% and it didn't stop there. Your only hope of keeping the atrocious rate increases at bay is not to put up with it and to make a stink here and elesewhere on the internet so that they have to become more accountable. Now, happily free from our commitment to them, I forget the specifics but the increases they enforced (or attempted to) were prepostrously large and frequent. In addition, multiple of the staff were rude (some were fine), there were mice, the climate was barely controlled, the bathrooms were frequently locked and the push carts were often not available. NOT even close to good. Sorry to be the bearer of bad news but I am happy to speak out and hopefully help others to have a better experience elsewhere.

Kim was amazing! She was a huge help

Super friendly, nice and clean, fair prices

Kim was amazing very helpful!

Clean facility, good management. We rented a space for 3 months during the college break and it was perfect. The manager, Anthony was very flexible and resolved billing issues with promptly.

Fair prices, clean storage facilities.

There are plenty of cleaner, less expensive and honest staff..stay away from jones brothers as well..!!!

Staff was great, was using the storage unit for a couple years and they definitely came in handy. Kim and Rasheed made the account closing process a piece of cake. Definitely a storage to use!

I started renting about two years ago. The price went from $76.00 to $184.00. I've emailed them a few times and no one responds. I called today and told the gentleman there's a brand new place 5 minutes down the street for $108.00 a month for a 10x10. My unit is a 5x10. He said okay, anything else, and that was the end of our conversation. Very disappointing with this facility. I will be moving out.

Initial impression is great. Everyone that help us out; yesterday Vince and Rasheed and Kim today have gone the extra mile for us. I would say I liked the facilities the best and priced better than my recent storage place, that included no security fence on top of the rooms, no lights inside and spiders galore for free. In contrast, Public Storage looks like new, impecable floors, completely light up, security netting on top of unit and docking area big enough for four cars or 3 trucks at a time. Really impressed. Wish I've had found them before.

Kim was a big help, made everything go quick and smooth

Rasheed is very professional and extremely helpful with setting up a new storage account. He made our experience very enjoyable and instilled a fine feeling of trust,, as did Kim as well who also assisted us.

Kim nice and friendly service

Kim at Public Storage on Park Ave is amazing. She’s easy to work with, pleasant and takes the time to explain everything you need to know about getting a new unit. Thanks, Kim!

Left my unit unlocked... No worries Rasheed had my back and called me RIGHT AWAY! Always super helpful w super cheap rates.

I visited the property wondering about renting a unit, I met with Kim an she showed me a unit that that would work best for me I had a good experience I can’t wait to start renting

Rashid and Kim were A Great Help Rashid Show Me Around The Property And My Unit And Answer All My Questions

Having to move or use storage is awesome and such a great thing we ge to do! said no one ever! With that being said I am very happy with the experience of working with Public Storage in Cranston RI. Staff deserve a shout out and management for a well kept, clean and modern setup. Discussed my needs with them over the phone this morning. Pleasantly surprised to learn from Kim that they are running some specials and I was able to save 50% off my first months rental. Booked a 10 x 20 space right away. Met with Kim and another gentleman called Keith both where very pleasant and helped me through the process. Kim directed me to download their app for easy access and walked me through the process. They had a nice surprise for me which was a unit available on the ground floor. The space is clean and i'm sure big enough for my needs. They have an elevator but that was really handy I must say. Anyways 10/10 for a friendly and fast experience. Kudos to the staff and their manager - Anthony who I approached and expressed my thanks for the easy experience and to let him know I would be leaving them a review online and that between him and the team of Kim and Keith where fantastic to work with. Must go pack now..

Super helpful staff! Great storage- clean and safe!

Great customer service. Very patient & accommodating. I would definitely recommend Public Storage.

Amazing service and experience Kim. She showed us where and how to access the storage unit. She is a great asset to her company. Professional and friendly. Moving is hard enough, she made it easier!! Thank you l, Kim!

Kim and Rasheed were very helpful. They went above and beyond. In the customer service was outstanding. Thank you very much

Worst storage units ever! Place is infested with bugs and rodents and has a weird feces smell. The app is never working and when I try to contact someone for help they are always unavailable. Cost too much to not be given any other services other than the storage unit itself. Will not be using their “services” ever again in the future!

Excellent service

Wish I can give them a minus zero star. These people offer one price on the internet and after couple months the raise it. My rental went from 119 to 172 a month for a 10x10. And not only that, the staff is very rude with the clients, maybe they think they are giving us the space for free. Recommendation: If you can stay away from them, please do so. Not worth the price

Keith was extremely helpful at the Park Ave Cranston RI location. He walked me through every step of the process even downloading the app. His interaction with everyone on the property was kind and genuine.

Great costumer service

Spoke to Keith, great gentleman, assisted me with everything. Very nice, courteous, and professional. A real asset to the company.

Overpriced and inconvenient. We accidentally left the door unlocked once and instead of calling and telling us we did they locked our access code and almost closed our account for abandonment. I did not have access to the storage unit, which I used to store work related tools, for several days. We moved out.

Came in today to rent a storage unit from Keith had a great experience will definitely refer this place to everybody I know!!!!!

The storage Attendent was very friendly and I recommend this storage to anyone at anytime Thanks for everything.

Place is clean Keith is very polite and respectful prices are reasonable

Pretty nice facility. Had a problem with gate access when I first signed up but Keith at the front desk was able to resolve it!

Keith has been a great help securing and locating my storage unit, as well as answering any questions I had. Great help and real nice guy!

Keith gave exceptional service. Very friendly and clear instructions on the rental unit!! Definitely going to continue to use this property for my car.

I have rented at this location more than once, and currently I have been renting for some time. I have always encountered very helpful and courteous staff; especially summer/fall of 2022 from the General Manager and two site staff members Anthony and Kevin. They answered all my questions, even when I asked the same question, walked me thru some help I needed and made sure I was 100% set with my rental, always politely. I also find the ease of loading and unloading thru double doors and wide elevators at this location super easy compared to other storage facilities I have used over the years trying to squeeze thru small doorways and over door jams. I would Highly recommend them to everyone :).

Had great service from the man working today, sorry I'm terrible with names. Would recommend to others. Very convenient and easy access to my storage container.

Rick did a awesome job !

excellent service thanks

Chasity went above and beyond for me. I didn’t have to ask her any questions because she gave me all the information I need and more. She has such a great vibe and it was an honor to have met her!

Chatity did wonderfully job

I came into the Park Ave storage a little more than upset about a rate hike i had obviously missed notification about. Chastity first and foremost allowed me to explain and semi rant about not getting notified. She kindly and politely listened and provided proof of email. Then went out of her way to help me further. Point is.... Quietly listening is key to great Customer service! Thank you Chastity

We put all the useless stuff in storage with climate control while we sit at home baking in the heat with the good stuff.

Chastity was wonderful! She was friendly with wonderful customer service and explained everything very clearly. Thanks for all your help!

Great service from chastity!

This is by far the worse storage I have ever used. They never have the carts outside near the elevator doors. Not sure why they keep 3 carts in the office when we need them by the unloading area. If you come to the storage after the office is closed and there's more people unloading you be lucky if you find a cart available.

Good service

Chastity was very knowledgeable and polite she did a great job by helping me

Helpful and clean storage unit.

I rented a storage unit from here for an a year. I paid all of my monthly storage payments on time. My monthly bill was due on the 1st of each month. I didn't end up needing my storage unit anymore & decided to move all of my belongings out on June 1st since I was paid up until the 1st & my monthly bill was due on the 1st. The manager tried to tell me that I still owed them my monthly bill of $122. The manager also said that I should of moved all my belongings out on May 31st if I didn't want to pay for the month of June. I told them that I was paid up till the 1st. You would think that due to me NEVER ever having any sort of issues & not ever paying my bill late that you would think that they would want to leave me a happy customer in case I ever needed another storage unit in the future. But NO the manager left me being a extremely unhappy customer & I will NEVER go back there again. Who in their right mind would actually pay $122 for the whole month of June when I took all of my belongings out on the 1st of June & especially since I was paid up until June 1st. I ABSOLUTELY DO NOT RECOMMEND PUBLIC STORAGE ON PARK AVE IN CRANSTON TO ANYONE WHO IS LOOKING FOR A STORAGE UNIT. ALSO THEY HAVE RODENTS CAUSE EVERY TIME I WOULD GO INSIDE MY STORAGE UNIT THERE WAS MICE POOP DROPPINGS INSIDE MY STORAGE UNIT.

Chastity was great customer service

Chastity was amazing. She’s explained everything quickly but concisely. Thank YOU, Chastity!

Chastity is a blessing she helped me have the best experience at the most difficult time of transition in my business. She found the perfect storage the fit everything my business had and then some more. Beyond grateful this will be my forever Storage unit and I will recommend to everyone.

This storage facility is nice and clean! The customer service is great as well. Chastity the facility manager, helped me in choosing the right size unit for me, offered necessities to make my move easy and was patient as I decided on my decision to rent from public storage on park ave. Thanks for your help Chastity!!!!

Chastity was super helpful! Thanks so much.

Chastity was very nice

Chastity was very helpful .

Chastity was really a great help! I was in a pinch and got the best service.

chastity was one thousand stars

Chastity was great help and also magen was great to

Chastity was amazing. She has started the process with with me from beginning to end and has been so accommodating to make it the best experience!

Ok

Was having some trouble. Worker at the font, Roy was super nice.

Public Storage on 604 Park Ave is awesome. They have personality and common sense. Roy is spectacular. Roy's commitment to a customer's positive experience is phenomenal. Roy's personality is to go above and beyond. Chastity is pleasant as well. They answered all my annoying questions as well. My initial incoming experience was with Megan and Bob, each of which was pleasant, full of personality, positive attitude and friendliness. Their rates are reasonable and the units are great. They are climate controlled which is great for a worry free experience. The gate is automatic with an App on your phone or a code. They have carts for moving items, which you can pick up from the office if the two community carts are in use. Awesome place to rent from. 5 🌟 🌟 🌟 🌟 🌟 star

Megan walked me through the process like a champ! Got us nice and close to the elevators too. Looking forward to seeing everyone at The Nutrition Station 935 Park Ave!

Amazing service. Thank you for all of your support Megan!!!!! You're awesome

Great job Chasity

Chastity excellent service A++++++

chastity is the best she was so helpful and help me with all my need she is the best

She had excellent customer service.. Her name is Chastity

Chastity provided me with the best customer service today. Relieved a lot of stress which was much needed!!

Chasity and Megan were 2 amazing people that helped offer their advice and help us with different storage units! Awesome personalities that made us laugh and smile which is always needed, as well as offering great services

Excellent customer service! Chasity was amazing helping us and i definitely recommend asking for her as well as megan to direct for the best advice

Chasity was great she went above and beyond to ensure my payment was successfully approved and let me know about autopay *

Megan was very helpful when I went to rent my unif

5 stars easy!... Both Megan and Chastity were extremely helpful getting me into the storage space that I needed

Megan and chastity are the greatest!!!

Very informative, friendly and warm and helped with business account for non profit

Great customer service with a smile from Roy & Chasity !!!!! Megan was very welcoming!!! Thanks Roy you the bomb! Highly recommended

Chastity was very professional. Quick check- in, thorough explanation, very pleasant.

Megan and Chasity have been extremely helpful with my storage needs. Charity answered all my phone questions and Megan showed me the unit and was extremely friendly with me and also answered all of my questions and made my day that much better. Thank you girls.

Chastity was awesome!!

Megan was VERY helpful and extremely PROFESSIONAL. She explained everything in detail to my understanding. Great employee!!

Thank you for your help with securing a unit as I have been carrying a lot of my possessions in my car for several months Megan I appreciate it

Chastity was really nice and extremely helpful while helping me choose the right storage unit for my needs.

I’ve been coming here for a while, and Chastity and her crew are great to work with.

Chasity was great need more people

Chastity was very helpful. Fast and nice. Switched units after first renting and she made it easy

Megan was so pleasant and helpful with us today .she noticed that my partner was using a cane and recommended we drive around in our car to access the unit. Very knowledgeable

Megan was a great help. Very nice person.

This place is awesome. Chastity is so very nice and has the upmost excellent customer service, she is truly great. Thank you so much. Definitely recommend.

Today I came in to public storage Chasity helped me tremendously and I got a amazing deal I am so content how she helped me and was very nice and sweet . I'm so satisfied thanks again :)

Megan, Roy & Chastity are angels. I made a mess out of my online rental. They were all super helpful, friendly, understanding & patient. Customer service A++++++ Facility clean. Was referred by a friend and I can see why

Chastity was a very good helper she help us she let us know so much information for being my first time renting a storage unit and she was Very informative of everything that I had to do I will recommend her to all the people I know

They are fun and efficient and always make sure the customer is taken care of and is satisfied with their situation