5 star from me, very clean and professional
I’ve never had any problems with the company or my storage unit. Everything ran just fine. Dee, the property manager, was very pleasant. She does a great job! If I need a storage again, I will 100% be returning here to Public Storage!
What a fantastic experience!
dee is the best very patient and kind hearted. really a 10/10 woman
I really appreciate all of Dee's help and patience she has gone above and beyond
Thank you so much
Dee was very respectful and patient 10/10
I am renting at the Hyacinth storage and I have to say Ms.Dee made my visit so easy and painless and went out of her way in fact above and beyond what her job description calls for I'm sure to accommodate me and meet my needs. I am sick with stage 4 terminal cancer and she helped me understand the process in case of the worse scenario that meant a lot to me. As well she was very patient with me I am not very tech savvy in my old age and accidently reserved 3 different units and instead of being irritated with me or even upset with me which I would have understood she helped me through it and was understanding, again I appreciated that. So I'd like to give a shout out to Ms.Dee and to Public Storage on Hyacinth in Salem Oregon for a job well done and I would highly recommend anyone wanting to rent that they choose this specific Public Storage for their storage needs, I can assure you will not be disappointed. I'd give them a 20 rather than a 10 if it was an option. Thanks Dee this is RETHA CERVANTES ...And you are appreciated!!
Storage unit was extremely clean and so is the property. Great security system as well.
Dani was amazing she helped me out getting a bigger unit and cheaper definitely ask for her
Dee was super helpful and a kind lady thank u!
Dani at public storage keizer is the BEST! She helped us get a unit along with our RV space. Everything worked out and we got all our stuff moved.
Dee the property manager was super helpful. The computer put me in the wrong spot but she got everything sorted out very easily.
Dani was extremely helpful and friendly, and made sure that all my questions were answered before I spent money on the unit. I'm glad I chose this facility to meet my needs for the next few months.
Dee and Michelle were awesome and very helpful! I very much appreciates them. I am from out of town and they were very very helpful for me and my family renting a unit!!
Dee was very helpful and made renting a storage very easy. 👍
Dee was super helpful on picking the storage unit I needed! Quick and easy!
I received great customer service from Jason! I'm moving from out of state and he was very patient and answered all of my questions. He got me all set up and ready to go! And unexpectedly nice experience. Thank you!
We needed a new storage in a hurry. Dee was so helpful for us to get it accomplished.
Dee was amazing, super helpful and fast!
Dee and Dani were very professional and easy to work with. They reviewed policy and the facility with me. Very nice facility with easy access.
I liked the storage units, I liked your location, and I like all of you. I will certainly rent another storage unit from you, if I ever need to. Thanks! 👍💯😁
Dani was wonderful. Courteous, professional and above and beyond helpful. She lightened my stress level.
Dee, the manager, was the most helpful person in the situation I was in. My old Public Storage unit that I had rented never had anyone greet me, talk to me other than over the phone, and then told me the day before that it switched hands to another ownership group. I had no time to make a decision and I was extremely frustrated but Dee helped me through everything and switched me over like nothing. She was wonderful and showed unbelievable care when clearly the other place didn't. I would highly recommend anyone looking to get a storage unit to look here if you want someone who actually cares about you and your well being!
Dee was very helpful and was understanding with my delay in getting necessary paperwork done!
Exceptional nice storage units clean easy access very safe
Ms D was very professional in helping me.
Dee at the North Salem public storage has been so helpful each and every time we needed her assistance and we really think she’s wonderful.
Thank you for hiring good people…
Dee at Public Storage was super helpful, friendly and got me switched over to the space I needed seamlessly!
Dee was friendly, knowledgeable, and answered all of our questions. She gave us all the instructions and rules for entry, Storage, and exiting. Highly recommend. Definitely a 10/10.
Dee was wonderful to work with and the site is overall very well kept!
I had a wonderful experience with the lady that helped me. After what I went threw with west Salem storage. She was very delightful and informative. She made me feel very comfortable.
Dee was very helpful! I appreciate you Dee!
Jason was great. He explained everything thoroughly and made the process super easy. Definitely recommend this place for all storage needs.
At the hyacinth st , Salem Oregon location your folks the Dee & Jason were an amazing team and helped me above and beyond !!!! Thanks !!
Dee was great. Very positive and smiling. Was very welcoming and gave great details of my unit. Definitely recommend storing your property here.
Everything handled online. And when I arrived to check it out, it was the cleanest storage facility I've seen. Already recommended and will continue to do so.
Great service. Jason was very attentive and helpful!
Jason he's a gray person professional and one of the best and the best
Jason and everyone were really nice and been very helpful. They help me change into a bigger unit with out any problems.
FIVE STARS TO Jason at Hyacinth st public Storage!!! Thank You for all your excellent service!!!!!
Jason was extremely helpful and very professional when explaining policy to me. I appreciated the way he was knowledgeable with company policy and practical but respectful with introducing it to me as a consumer. His eagerness to resolve an immediate issue I encountered, makes him a valued asset at the public storage facility on Hyacinth.
Jennifer was absolutely wonderful and super helpful getting me setup with my trailer parking spot. Many thanks! 10/10
Jason Very friendly knowledgeable very helpful didn't expect to get a accommodating unit.i thought I was getting a small but great deals for good units. Very clean. Im happy thank you.
The units are pretty lock tight Jason was a greater help
Clean, quick and professional. Jason was nice and explained everything completely. I had my unit and keys within about 30 minutes.
Needed a storage unit quickly and ressonably priced and got exactly that. I like that I can access the gate with Bluetooth, too! Great price and Keely at the front desk is friendly and very helpful.
I had a truly excellent experience at Public Storage, thanks in large part to the amazing property manager, Dee. From the moment I arrived, Dee was incredibly friendly, helpful, and knowledgeable. She took the time to personally show me the storage unit, offered really practical advice and tips, and went above and beyond to make sure I felt comfortable and informed.
The office and surrounding area were very clean and well-maintained, which gave me a lot of confidence in choosing this location. It’s clear that Dee takes pride in her work and genuinely cares about providing great customer service. I’m so grateful to have found this storage facility—and especially to have had such a positive experience with Dee. Highly recommend!
The guy who helped us start service was really nice! He went above & beyond to help us :)
Christian the dude up front is stellar customer service and very knowledgable the lady on the other hand isn’t very nice to folks
Dee was very helpful. Made our transfer and initial move in very easy. Would definitely recommend.
Dee was amazing! I was in a huge time crunch, and very stressed after moving from another state, and Dee was just the nicest and extremely patient. Some people are just made for customer service, and she definitely fits the bill! Thank you so much!! 😊
Clean storage facility and friendly staff.
Dee saved the day!! I drove by this public storage location at 1:45 on a Saturday after I was turned away by the USPS because I needed packaging tape to ship my already purchased and packed priority flat rate box. The door was locked, but Dee opened willingly and Graciously let me borrow packaging tape to secure my package and I made it back to the USPS before 2 PM to ship it before I left town. I’m so grateful for her willingness to open the door even though they were closed and help out someone in need! She has no idea how important it was to me to get this package out on time! Thank you, thank you thank you!
The facility is always kept clean and secure and, Dee, the on site manager, was a pleasure to work with!!
Dee was very helpful, perfect customer service, and has a clean, secure facility!!
Dee was absolutely amazing. I needed to secure a storage very quickly. She was able to assist in the process and was very patient with me. Very clean location.
Had the best experience with Dee today! she made sure all of our questions were answered and was super kind and great at explaining everything!!
I had to switch to a bigger storage unit and they helped a lot and they were very nice The lady was super sweet and awesome I am very happy
Doylene was awesome and super helpful. Could not have had a better interaction. Highly recommend for all long term storage needs.
Dee is professional, helpful and friendly. Really appreciate how we've been treated. Great storage facility.
Dee is not only knowledgeable, but she treats everyone like a caring mom would. I almost switched my storage location, just to be at her office.
Dee is a delightful lady. The property is very clean and Dee made sure all are questions were answered and that we completely understood how the process worked. We would definitely recommend her and her storage facility to anyone looking for a storage solution.
Dave was great helping me out.
I love this public storage. It's very well kept and everyone who works there is friendly and helpful. I really appreciate the time they take to remind me about when my bill is due because I always forget. Dave is the best!
Dee was so so very helpful during my transition from Beaverton here and then going to a smaller storage when I didn't need big one anymore. She made it very easy! Thank you Dee!
Very helpful and pleasant personnel. GREAT PRICES!!! Highly recommend!!
Thank you for the great service today when there was a door malfunction, we appreciate you!
Super easy process for renting a unit. Dee was very helpful and I'm happy with my choice of storage. Thank you!
Every interaction i had with Dee, the manager, was pleasant. From me initially beginning my rental, Dee checked in with me to make sure the process was easy. She returned my calls very promptly and answered all my questions. Ending my rental was a breeze too. This was good and easy business!
Dee was great. Very good experience. Highly recommend. Clean, well run facility.
Shoutout to the property manager Dee at this location! :) She has helped me with so many things, even things I didn’t even ask her to do and I really appreciate the way she went out of her way to try helping me reduce costs with my unit!
This Public Storage facility is clean and well maintained. It is also in a safe, easy to access location. But the best thing about this property is the management! Dee is super friendly and professional. I had an urgent need for a storage unit and she had the contract completed within 20 minutes and I moved my things in immediately. At a later date, she checked back with me to make sure everything was okay. I would highly recommend this storage facility on Hyacinth Street!
Well it was time to get my garage in order and getting a storage unit was fast and easy online . When I showed up on location I was cheerfully greeted by Dee at the front desk . She got me all checked in and on my way . I will say she was so nice and she answered all my questions thoroughly and with a smile . She was amazing . It's not to often these days that you come in contact with someone in customer service that truly wants to help . She was a breathe of fresh air. Thank you Dee
Dee was friendly and very helpful with my sizing and location of the unit. I would definitely recommend this place to everyone looking for a storage unit
Needed help and Dee provided it quicker then expected…she went above and beyond.
Dave was such a big help. I appreciate his service so much. Best storage unit in Salem Keizer!
Great service. Ask for David!
This was my husband and I’s first experience getting a storage unit of any kind and Dee was an absolute delight and so extremely helpful. Dee seems genuine and was super nice and that’s always what i look for in customer service, coming from another customer service worker. I highly recommend so far!
Dee was very welcoming, and knows her job very well, is kind, gracious and helpful. We are so glad she was in charge during this stressful time for us! She’s the best
Dee at Hyacinth location is fantastic! She helped me get units switched after an issue and went the extra mile. Very professional, thorough and courteous.
This storage space is a great spot to rent out. Dee is a great storage manager. She was able to help me out with my rent issues very quickly and easily!
Dee was very helpful and friendly. Great customer service. Answered all our questions we had with renting a storage unit.
Dee was personal and helpful!
D was so informative, very kind.Very, very cordial to me and made my life a whole lot easier dealing with getting a storage and having to move my stuff in such a short time.She's a godsend thank you
Dee is awesome! She is always helpful, kind, professional and keeps the storage areas clean and pest free. She gets the best prices and is always working hard for customers. She is great!!!
Dave and Jen were fantastic to work with at the 1815 Hyacinth Public Storage Store. Thank you for all your help and kindness!!😊
Awesome people real friendly
Dave was extremely helpful and took the time to help me andy family.
Dee was very nice and helpful. Helped get our information quick and easy. Units are easy to access and easy to get started. Bonus: Lobby super fresh and cool.
Every time l have had reason to deal one on one with issues Dee has been a gem of hope. This staff team mate is a keeper. She helped me with a issue with some scam saying they were public storage , the bank thought it was public storage so USBank paid them two doffrent amounts in a month . So after no help from bank l asked Dee and she .said there was no such account or that fee. She is a eagle for errors.THANK FOR YOU HARD WORK. Keven
Awesome service, very friendly, understanding, helpful and prompt!
Dee is such a sweetheart! I had a great experience renting a storage unit here! 10/10 recommend!
Dee was awesome! Informative and helpful for getting our unit squared away. Thanks Dee!
Came in on another day and had Dave taking care of me. He was just as helpful as Dee! Great people make for a great business!
Dee is an amazing lady☺️🙏
Dee was very helpful and explained everything well.
We love the staff here. Very informative and helpful. My husband let Deb know we wanted a bigger Unit if one came available and it turned out there was one available. We jumped on it. This location is kept clean unlike other places we looked at. Thank you!!
Dee was amazing! She give a great a service.
Dee is very knowledgeable and very helpful friendly service.
If you need a place to store your things this the place to come is very knowledgeable.
You Thank you for your service.
Great storage location. Very well maintained. Dee, the property manager is amazing and very thorough.
I am composing this review to commend the exceptional service provided by the property manager at the public storage facility located on Hawthorne Ave in Salem, Oregon. I would like to initially address my prior encounters, which were less than satisfactory.
Upon my arrival at the storage facility, Dee, the property manager, approached me as I prepared to attend to tasks in my storage unit. Given my past experiences with other individuals in similar positions, I was apprehensive. However, Dee pleasantly introduced herself with a warm tone and a welcoming smile, significantly deviating from my expectations. Her friendly demeanor immediately shifted the tone of our interaction. She inquired about my well-being and offered assistance, even reminding me to stay hydrated. Our conversation delved into my previous encounters, and I found Dee to be genuinely empathetic towards my concerns. Together, we reached a mutually beneficial resolution that left me greatly satisfied.
As I proceeded with my tasks, Dee continued to be attentive and supportive. Approaching closing time, when the office was no longer open, I found myself in need of restroom facilities. Upon contacting Dee, she graciously unlocked the door for me, displaying a level of service that exceeded my expectations.
The following morning, prior to the office hours, I returned to the facility to complete my tasks and once again required restroom access. Even though the office had yet to open, Dee promptly noticed my presence and allowed me entry. Her unwavering assistance and consideration throughout these interactions were truly commendable.
In conclusion, I am wholeheartedly impressed by Dee's professionalism, kindness, and dedication to providing exceptional customer service. I wholeheartedly recommend engaging with this establishment solely based on the positive experience I had with Dee. I extend my sincere gratitude for such a pleasant and memorable encounter.
Dee was really nice to work with, I’m
Going through a divorce and she was very understanding and helped me get the unit I could afford. Thanks, Dee
Dee helped me out again. She as always was very helpful.
Dee was everything a business should want and desire in a staff member. Kind, sweet, and has been a great assistant throughout a turbulent few weeks. Hands down love seeing Dee when I come in to public storage !!!! Thank you Dee
Dee is awesome! Caught her driving her golf cart, checking on me while organizing the unit. Super sweet and offered to help out. 110% would recommend
Very clean facility love this location, absolutely professional and friendly staff members. I’ll recommend this location to anyone that are looking for a self storage.
Dee is just such a great person!! I will forever recommend this place for your storage needs!!
Great service, clean space. Location is ideal too!
Dee was so amazing she went above and beyond to assist me with my unit and made sure to answer all my questions and concerns.
Dee was amazing, she expedited the rental process when the app wasn't working and got me the same rate as the app. Fantastic! Would recommend.
It was easy to reserve a storage unit online and the manager was super helpful when I checked in the first time.
Stopped by earlier in the morning to check this place out to rent a space and it looked like there was problems with the gate but bell was still willing to help me out and showed me a quicker way to do it online be warned they are by appointment only and not always in the office
I was checking out the prices here. The location is clean and looks pretty new. The girl Bell was young but knowledgeable about the process and rates. If I end up renting one I'm coming back to her! Great customer service girl🩷
Belle was awesome perfect customer service very nice and patient and helpful got me a storage great price.
Dee was very helpful and friendly
Dee has been so good to me!
It meant a lot to have a positive experience after all the chaos and stress and of moving.
I made a trip over to my storage unit at public storage and Dee was wonderful, and helped me out with several things I needed to get done. She was very thorough and she answered all my questions which was a great help. She was wonderful to work with! Thank you Dee!!
Worked with Dee and it was a great experience. We booked online and realized on arrival that the unit wasn't a great fit for our needs. Dee jumped right in and found a unit located in a much better spot for us and somehow figured out how to do it at the same price. We're bowled over with Dee's glowingly positive attitude in quickly solving our problem!
Dee was very helpful and accommodating. We were supposed to meet her between 1:30-2:00 pm, however, my son left work late so we had to reschedule our appt for later in the day. She was always kind and professional. Thank you!!
Dee was very pleasant and professional.
Manager Dee was AWESOME!! After I rented a unit online, I had several questions. She helped me navigate a long-term rental - which I really appreciated. She also assisted in helping me complete my contract. Business aside - Dee is so friendly and welcoming. She demonstrated a clear sense of ownership with her job - which makes me feel good about storing precious belongings at her facility. We clicked quickly and I could have stayed for hours chatting. Public Storage has a real gem on their hands with Dee - don't ever let her go!!
Always so helpful and understanding!
Dee is absolutely amazing and kind!
Dee is an amazing person she always with so much Joy and she always shares a great smile 😊 thank you Dee for being amazing we need more people in this world like you ☺️
Ms.dee was such a delight to do
Business with , well informed and just a humble person made the process such an easy transition. Thank you for your help. will surely share and recommend y’all’s services looking forward to maintaining a reliable and respectable business relationship
Dee and Jenn are literally the sweetest people I’ve ever met. They’re always so helpful, they make every visit incredible.
Dee is xtremely knowledgeable and made getting two storage units easier than I expected. Thank you Dee!
Dee was awesome from the moment I walked in professionalism at its finest.
Thank you for a great experience!
Dee was very knowledgable and was able to get a unit for me quickly. She was kind and ready to explain everything I needed to know. I would recommend this facility and Dee for your storage needs.
Dee at the Hyacinth store could not have been more helpful. She covered everything we needed and clued us in on how to get the move to go smoothly, how to deal with insurance, etc. A very positive experience.
The space was very clean, easy to access, and the property manager Dee was an absolute pleasure. She was warm, welcoming, and very professional. I would definitely recommend this facility to anyone in the Keizer area looking for a storage unit.
Dee was a great help and fixed all my issues I will be back😁
Great personalized customer services and a very clean, modern property. Thank you Dee for making us feel right at home during a stressful time.
Universal timing and a sweet smile opened the doors for a fantastic experience with Dee yesterday! She's a gift and I really appreciate her.
Dee was super amazing and super informative and knowledgeable!!!!!!!
Great customer service! Made the entire transaction smooth my go to place for storage!
Nice and friendly love it! Thanks
I have been a renter at mini public storage spaces mini storage is whatever you like to call them I would like to commend your HR departments efforts to train your staff commendably they have been nothing but kind professional courteous and more than beyond helpful in my experience here with d she has been amazing and I would look to hire her if you ever look to lose her in my business
After many bad experiences over the last couple of years. From being locked in the gate for three hours my storage unit being broken into and robbed. Not to mention bad customer service!! Dee is a bright spot in your corporation. Very friendly, helpful, knowledgeable and even got me a discount, thank you so much Dee!!!!
I just had the most seamless and easy move-ins I have ever had I would recommend the storage yard to anybody that needs to store anything for any duration of time
Even though the website would not let us checkout, Dee was able to help us in person.
Lee was the perfect, I really appreciate her job... she was almost finished her job and give me a right to rent a storage... everything here is in perfect condition, clean and safe!
Dee did an amazing job! Made it super easy to get my storage unit easy and flawless work.
Dee rules she got my month of July waived when I pulled out the morning of July 1st. Much appreciated!
Wonderful gal at the office, so helpful!! Clean unit and ready to go 😃
Kat was very helpful in helping me choose the appropriate unit size
I really love ❤️ the way the take care and explain everything very well and she is so sweet 😊 totally 5 ⭐️⭐️⭐️⭐️⭐️
Reynaldo.
I was helped by Dee, who I believe is the manager and she was lovely!
Dee has excellent costumer service
Great management and customer service. Wished all storage places where this wonderful.
Great place! Clean, courteous and a great staff. Dee is a pleasure to interact with and wonderful at her job.
Dee was very friendly and helpful
I went in to rent storage unit and Dee was the most attentive, friendly and down to earth person. She provided the best customer service I've seen in a long time. Thank you Dee for everything and making it easy. You are the best
Dee was sweet and helpful
Dee was absolutely amazing she went above and beyond to help me get what I needed. I actually went with a different location and she helped me get the codes and unit from that location since they did not return my calls and office was closed during business hours. I wish I would of just got at this location! Awesome customer service
Dee was very professional at helping me on what I need and has a good personality!
Dee was great highly recommend storing your stuff here😊
Easy setup, was able to do everything on the app and the office staff is super friendly and helpful. Definitely happy I went with this location easy to locate where the units are and the unit was so clean that it looked like it was just built.
Awesome service I’d recommend you to talk to Dee..
Dee was absolutely amazing. We had tears, we had laughs it was all around a great experience.
Excellent customer service Dee !! You are the best !!😃
Dee was an awesome person, helped me with everything go had to ask and more, you can tell she love to help and try’s her every best to put you first! She is amazing!
Very friendly, helpful staff. Clean, nice looking space.
Amanda was the most helpful person.Great sales rep with wonderful customer service.
Parked at the Home 🏡 stead
Amanda was very friendly and made me feel at home. Stress free experience! She new her job and made things go so smoothly. The storage unit is amazing too! I highly recommend renting a unit here!
Super vet friendly very polite on point and quick to get you in your storage unit..
This location showed me good customer service skills and took the time to show us and let us pick the storage unit we wanted definitely worth coming here with around 700 storage units
Move in paperwork was flawless and professionalism was top notch. Thank you for being so very pleasant to work with and unhurried even when the phone was ringing off the hook. Would absolutely recommend working with Amanda and Public Storage!
April was super helpful and polite, professional, and quick. We really appreciated her help and friendliness.
I had an issue opening my new unit and I called PS for assistance. I spoke with Peaches and she was a huge help in steps to solving my issue and she even credited me for today since I have no access. I did not request this. Very meaningful!
April was awesome - so helpful and professional
thanks 👍 lynne
Nice facility. Not the cheapest not most expensive but had good staff and helpful people at desk.
April is very understanding and accomodating. If it weren't for her , I would have left this place because it is highway robbery. They raise rent on your space 6 months in. Also they do not prorate leaving the space so if you clear out on the 2nd of the month - you pay for the whole month. If April ever leaves I will too! Please give April a raise as she probably deserves one!
My experience was very good. My storage unit was clean and the lot was secure. I thought the people managing it were helpful and friendly. Highly recommend the company and location.
Kyler was super awesome!! He save me money and I am super glad I came here! Definitely friendly and helpful ! Feeling Blessed 💯 thanks again!
Great staff... Thank you April and Jenn.
Accesible, safe, and my storage is kept well!
Kyler was amazing! Thanks for getting us set up!
Me and my fiance walked into public storage to rent a unit and we met Kyler. He was most very helpful and knew his job. He answered all my questions and even let me see the unit before I made my decision to rent. This company has a jem of an employee and should keep him for as long as possible to keep their great storage rental company going!!! Thanks Kyler!!!
Me again, I wanted to comment on how efficient and professional Kyler was.. he has excellent customer service skills and helped me save MONEY! T.Y. KYLER
Very clean. Rates are fairly reasonable. Security gates at both ends.
I had a great experience getting my unit Kyler was extremely helpful
UPS employees are always helpful and ready to take care of you even if you stop next to the van they will take your package and ship it for if you already have the shipping label on it. The Keizer office in the Salem industrial Park are very fast and easy to ship your package. They are very helpful and nice.
Kyler was an awesome rep! Made things quick and easy and saved me a good amount of money. Friendly. 10/10
Friendly, easy to access units and they even have Dolly's so it's simple to move your stuff. Easy online pay options.