Public Storage Self-Storage Units at 2719 Morse Road, Columbus, OH

Hannah & annn are the best customer service @ public storage in Columbus Ohio . Will always come back

Very nice and polite women working in office! Never had issues was always a good trip going. Absolutely amazing place and people! This is by far the best location that I have used and wish the other locations would get great workers like this location with these wonderful ladies 🥰

Treasure was a great help on the phone! She answered all my questions and helped me figure out everything in a timely manner with a good attitude. Thank you!

Recommend anyone needing storage to come see Hanna and Steve! Perfect customer service.

Hanna is great. Will come again.

Just want to say HANNA has been tremendously helpful for me an my family. We have a a lot going on she made sure she gave us a great deal and the space. We appreciate u to the max.

Great customer service and great help from the team, the lady Hanna and her partner were really nice and helpful. I’d come back every time they are wonderful

Public Storage on 2719 Morse Rd has very nice & professional staff. And the Manager, Hannah, and her assistant Anne are always very helpful and nice to work with and Very Appreciated. 🙂🎉

I was on the site as security for a general contractor and the facility manager Hannah was an absolute delight to work with. She was knowledgeable, courteous, and very pleasant. I have been on site for 2 days and she has been a great partner in seeing to it that both the contractor and myself were treated respectfully and assisted in a timely manner. If you're in the market for a storage unit in the Columbus area, I would definitely suggest talking to her about it.

Thank you Hannah for help unlocking my space

Hannah was fabulous today!

Hanna, grate properly manager. A good people person

Do not rent here

I love to come to this location in Morse rd because miss Hanna is an amazing person and very helpful. She answered all my questions. I definitely recommend this location to anyone looking for a storage area! Thank you for putting miss hanna in the customer service!

Great service. Hanna was very helpful and nice. She explained everything to me in detail

Hanna is excellent at her job and very friendly

Anne and Hanna helped me immensely! This place is awesome! I got the perfect unit and saved money. Thank you again.

Anne really helped me today! Wow she is the best! This place is awesome

Anne helped me out today! This place is great!

Great Customer Service thank you !

Hanna and Lillie were great today. They got the app downloaded on my phone for the future payments. Thank you for everything.

Hanna provided great service while helping me complete my e rental when I didn't understand

Staff never available. Always have to go searching the grounds. Same for answering phone calls.

Not sure how this place has such a high rating. I’ve tried to stop on property twice now to speak to a human face to face and the office door says OPEN, but the door is locked and no one is in the office and forget about getting anyone’s attention... not happening. It’s nearly impossible to have any human interaction face to face with someone at this location. If you call the local number on the door you get a general recording and if you press 4 to speak to the property manager they don’t answer the phone and it goes to a voicemail. I do not live in the area so when I am able to stop at the property it would be really nice to be able to see an actual human to answer any questions I may have. I don’t have time to sit onsite and wait for someone to call me back from a voicemail. I’m moving my stuff out very soon as they don’t deserve any more of my money. Terrible and do NOT recommend.

Hannah and treasure were fabulous

Hanna and treasure helped last minute thanks

Always coming back to do business with great management at this location;)

Hanna & Treasure were awesome and showed great customer service

Great service from Hanna & Treasure

Hannah and Treasure was a pleasure to work, they stayed after hours to help me

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Hannah and Treasure was a pleasure to deal with, they stayed after hours to help me

Hanna was great really helpful

Hanna and Treasure were amazing with helping me get my space. Ben helped me fix and the team was amazing! Great people

Hannah that works here is very knowledgeable and friendly. She has always been available to take the time to answer our questions. She is customer service personified.

Great customer service, Hannah was outstanding solving some of my issue.

Thank you for your help Hannah!

I have been their customer for four years now, and I only have good things to say about the storage itself and Hannah, the manager. The place is safe, organized, and full of cameras. Hannah is always ready to help, and this is something hard to find nowadays. I highly recommend it!

Hanna and Keigan were great today! Thank you for all your help.

Hanna gave great customer service and got me all the merchandise I need to protect my belongings!

I had a great experience with Treasure and Hannah. They were extremely helpful, efficient and informative. They made my rental process quick and easy and I appreciate that because I was short on time. Thanks guys

Good workers

Very nice people

Treasure and Hanna was the perfect duo with customer service. Very nice

Nice friendy place great staff

I had a very pleasant experience with Hanna at this location. She is educated on her property, and honest about the process and prices. Off you need some place dependable for your things.... trust her. She won't steer you wrong. Thank you Hanna.

Good place very nice workers too

Carly was super fast and punctual with my rental. Very friendly and knows what she’s doing

Hanna & Carly were great got my rent lowered for me to stay longer

Hanna and carlesha were great, helped me a lot with my rental and very kind

Carlesha and hanna were great with me. Very helpful and attentive and great conversation

Carlesha was so helpful she relieved some of my stress that I was having due to my bill being so high. Highly recommend speaking with her for any issues

Treasure was excellent guiding me through the process for my storage unit...awesome job

Several cats. The manager is doing what she can, but the cats and mice are taking over.

Hanna is friendly helpful!

Hanna and Carlesha are awesome!

Great people very helpful, and will honor your word and earn your trust easily

Anne helped me a lot! We appreciate her very much!! Thank you Anne

Hanna was very halpful and informative, she explained my offers discount, protection and insured me that my furniture will be safe and protected on there grauds. And help me set up my app. Thanks Hanna.

Carly was thorough with my rental made sure to give me the information I needed to have easy access. She deserves a raise went above & beyond

Great customer service from two wonderful ladies !!!

Hana was amazing person. She goes above and beyond to help. Thank you so much

Carlesha was amazing and was so helpful she really cares and took the time to make sure I had everything that I needed

GREAT CUSTOMER SERVICE ! A safe and secure place to store anything !

I love this location, very clean and helpful.

Great people. Hanna went above and beyond to get my problems figured out. So grateful. It’s hard to find kind people in this day and age. Thank you again.

Don't go here for your storage needs. Someone I know recently rented here. Let me tell you the place is infested with mice, and the insurance is not worth taking

The Morse Rd facility is well kept, clean, and the manager is helpful, knowledgeable, and always has a smile for his customers. Public Storage is lucky to have him!

Good staff on site

Thank you Hanna for helping make my payment. Even with no internet service she went above and beyond to help me make my payment on the app. Always friendly and courteous. Thank you

Carlesha was great she was very fast and helpful with my rental, hanna came to help a little and have great conversation these ladies are the best

Overgrown weeds and bushes. The staff are so unprofessional. Management needs to have a conversation with all of them.

Hanna was amazing and such a pleasure to talk to whole looking for storage in the future mo ths.

Thank you Hanna for the auction help

STEVE es el mejor, te ayuda en todo y muy amable y atento. En ningún otro Public Storage vas a tener el servicio que el té da.

Hanna has been wonderful to deal with. She has gone above and beyond to assist me in reserving my spot.

Hanna is the Bomb! Great service and helped with all my needs!

The workers are so nice!!! Loved the atmosphere within the workers!!! Give u 10 hand's down. GREAT JOB EVERYONE!!!!

Hannah is a delight ! I love how pleasant she is when I come in with any issues, she always helps me sort my account out. Always kind and professional ! Love this location ! Thanks to Ben for helping me out as well. Edit: those people are CROOKS ! My stuff was allegedly secured with one of their locks but they said someone cut it and took my stuff ! Convenient they only took a few things I wouldn’t notice instead of EVERYTHING of value like a normal thief . Then they gave the excuse of not having cameras facing my unit . Big shocker . Save your money and go elsewhere . They’ll eye your stuff if you ever go up for auction and even if you pay it, they have access to your unit and WILL take your stuff . Then blame it on someone driving or walking by that broke in and selected JUST your unit and none of the others and yours is in the MIDDLE of the lot . More trustworthy storage companies out there . Do your research !

Hanna is professional and helpful. Customer service is always on point.

Hanna was great! Thank you!

Carleee is the absolutely best!! from the phone to when i entered the unit she was helpful, suggestful and just overall so respectful nice and kept a smile made me feel comfortable and love the service here and from Carlee! thank you!

Hannah was very helpful, providing me with information and answering any questions I had for her. It was a very good experience and I will be sure to come back if the need arises.

Anne helped me so much! She is a dedicated employee and excellent at her job. Thank you Public Storage and thank you Anne. She deserves a raise!

Ms. Hannah is so awesome and has great customer service skills!!!! I appreciate all her help when needed.

Rent went up every few months. The potholes in this place are ridiculous. You'd think with the raise in cost they would take care of that bs. No leaks or break ins though, so thats good. no issues with staff, but i do wish there was a way to get ahold of them if they are not at the desk. Work phone they bring with them when out of the office maybe idk.

Hannah was incredibly professional and helpful. So kind and turned a challenging day into a positive one.

Great service from Hannah!

Very good experience Hannah Was very good and respectful and helpful

Hanna is a very kind and always helpful she is very customer friendly

Service was great and Hanna gave very good information.

Hannah is a very nice person very helpful map helped me a lot she is a very great person very very happy love it

Alex was great and gave us great service.

I booked online and thought I picked a 10x15 and it was actually a 10x10. Hannah helped me quickly fix the mistake. It was very satisfying to be treated in a professional manner. Not to mention my toddler gained a friend. This is my second go round with Public storage and I highly recommend.

Hannah Scott was awesome !!!

Anne helped me find the perfect storage unit today. Her customer service skills are off the charts! The facility looks very clean. Thank you Anne

Great service and professional. Really help full!!!

Hanna is awesome she worked with me and made sure I was taken care of. Extremely respectful and kind. Happy new year Hanna and thank you

Alex me atendio de maravilla se los recomiendo

Hanna is AWESOME she helped me out and make sure I was okay she went above and beyond for me and I really appreciate her and she Ned a raise for sure

I want will a friend

Charles ha was great. She made my move in fast and easy. I would recommend dealing with her on sundays

This is great location I recommend you guys to check it out. Hanna provides Great customer service 👌

We have used this storage facility for multiple years. The past 2 years Hanna has helped with securing a unit, completing paperwork and overall, making this a positive experience. I highly recommend Hanna and this facility. Thank you Hanna

Anne was extremely helpful and very professional. I truly appreciate how easy and smooth she made the whole transfer process for me. I highly recommend others to this store. Ask for Anne.

Just rented a 5x5 unit here, and the process was perfectly smooth. The unit that was shown to me was clean. Hanna, in the office, was very fun and professional. I’m looking forward to a storage experience that continues to maintain its 5-star review.

Excellent service and very friendly and helpful staff ... definitely recommend if you need a space to store you belongings

Anne was super helpful with the "move-in" process. I originally booked online, but realized after seeing the unit that it was too small I opted to transfer to a larger unit. With the help of Anne, she made the transition quick/smooth! Her service was great. Things to note: - the storage units have a specific lock. You can't just buy any lock. I would suggest to take a look at it first, then see. You can get the lock refunded <30 days if you somehow find one that fits. - rates will change after a certain period. You're NOT locked into the price, unfortunately. - insurance is required at move in. They give you one during move in day, but you decide to keep it or cancel and find another company to have coverage based on your budget. - there is usually 1 person servicing the facility at a time, so if there is a lot of people, expect to wait. They may be giving someone a tour which means the doors will be locked - does not mean they're closed. Best if you make an appointment. Downside!!!!!! Animal feces in the walk paths of the locker storage.

Carly is wonderful. She made our move in great ! Thank you so much love.

VERY GREAT WITH HELPING ME IN EVERY ASPECT I NEEDED…AMAZING PLACE ND CUSTOMER SERVICE…

So far they have talk g good care of me

Carlesha and hanna were great with my rental & showing me where it was. Customer service is wonderful with those ladies

I am so happy that I was able to get a storage thanks so much 😊

👍🏾

This was my first time ever renting a storage unit and while moving is stressful and hectic anyway, Carly went above and beyond to make the transition as easy as possible. She was so sweet, professional, efficient and knowledgeable about every aspect of her job. Carly- thank you so much for being so patient with me and making me feel so comfortable, I appreciate you very much!

Super friendly people and great customer service!!!! All around FANTASTIC FACILITY!! 5 STARS

Always a great experience at this location. Very helpful. Highly recommend. The best!

Carlesha in the office helped me thoroughly, answered all questions. Very polite and helpful!! Walked me to my storage unit and showed me how to lock it up. Wonderful customer service! Thank you Carlesha!!

Carly was amazing! Super friendly, and made my move in day so much less stressful. An overall wonderful person!

Had a very pleasant experience at this location - this was my first time having storage and I probably asked a million questions but the lady in the office had an answer to it all - She was patient with me even though she was very busy when we arrived with what seemed like a lot of payments - I did not catch her name but she has some really cool tattoos and presented herself in a manager-like way. Any who - thanks again we will probably stick with this location for all our storage needs now.

Hanna thank you so much for your help us

Hanna at the front desk was very cheerful and patient both on the phone and in person! My first time moving into a storage unit and she made the whole process more bearable and easy. Not sure if these go anywhere besides here but thanks Hanna for your help; you’re amazing!!

Steve was great. He helped us get the right size unit for a great price. Fast, courteous and helpful.

Anne really helped me out today. I found the perfect unit!

My friend was there to get their stuff been with them thru the whole pr9cess and all been resolved in a bett3r resolutions thank you Hanna for the help

The customer service representative was rude, and hurried us through our move out.

Hanna she’s amazing

I’ve had my things in storage since October 2021, and it has been a positive experience every time I’ve come in. Particularly, Hannah is always so friendly and goes out of her way to help

Carlesha was wonderful. She showed me multiple units so I could figure out which one would be best for me. She does her job thoroughly ask for carlesha if you want great customer service

This location is always polite and courtesy friendly to everyone

Hanna is a very good manager and very helpful!

Where do I start? This Public Storage location is TERRIBLE. If I could give zero stars I would. I have been renting a unit here for 1 year, and last week I entered my unit (after checking back periodically) to find there was a serious mouse infestation. I will attach photos. I purchased the Orange Door insurance, which subsequently only covers up to $250 for rodent damage. I have thousands of dollars worth of clothing, furniture, and other items that have been damaged. After discovering the rodent evidence/ damage, I decided to come into the office (next day) to speak with management. Hannah was the manager on duty and she made my already terrible experience even worse. She had absolutely no solutions for me, only attitude. She was rude and extremely disrespectful (not only to me, but also to her new employee who was on duty), she lacked empathy for the situation, and she’s not a leader. She should not be managing anything. When the new employee called her for assistance with my issue, Hannah told her she was busy cutting locks, and to figure it out herself. The new employee proceeded to call managers at other locations for some assistance without luck, before finally contacting Ben the district manager. He was a lot more polite, but still had no real solution for this issue. They offered to waive April’s rent (obviously I’m moving my belongings), then still proceeded to charge my account. This property should be liable for the fact that they are renting these units with the knowledge that they have an extreme rodent infestation. One of the employees told me “they are aware of the rat problem, and just don’t do anything about it”. This is disgusting. Ben also told me after I discovered that my items were destroyed, “This is a store at your own risk facility”. I was not aware that rodent infestation was a risk at this facility. Public Storage is a company that specializes in scamming. I payed to store my items in a safe place. My items were not safe. Don’t rent from these scammers. I will be filing a complaint with the Better Business Bureau & I have already contacted the Public Storage corporate office which also is a joke. These are the storage units from HELL!

Horrible public storage. They raise your monthly payment the longer you stay there.

Hannah did a fantastic job to help us get the right storage we needed. She patiently explained all the possible options, showed us the storage and then came back to check on us to make sure we were good. She was patient, very caring and simply an awesome person. If you happen to meet her in the office, be rest assured you are in a good hand. I am giving 5 star because of Hannah, she deserves a pay raise and a promotion. 😊

They was very nice and made sure that I had everything that I needed to rent out a storage unit. I am very satisfied with the service here at public storage and I would rent to them again in the future.

I recently visited this location, and the customer service was excellent! Hannah was able to answer all of my questions and was able to provide payment options information that I have been trying to get for several months! Thank you, Hannah! Keep up the great work!

They are horrible so don’t do it. I set a move out date for the 8th of the month and they still made me pay 175$ and a late fee to get my stuff. I basically had to pay for the whole month even though my stuff was only in storage for 8 days of this month. I asked could they prorate seeing how I wasn’t going to be using the storage for the whole month and was told they don’t do that..