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Public Storage Self-Storage Units at 80 W Waterloo Rd, Akron, OH
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
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5'x10'Online only price$ 33/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 33 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 35/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 35 /mo $ 43Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 50/mo
Medium 5'x15'- Outside unit
- Drive-up access
$ 50 /mo $ 62Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 79/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 79 /mo $ 99Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 94/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 94 /mo $ 117Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 105/mo
Large 10'x20'- Outside unit
- Drive-up access
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 162/mo
Large 10'x30'- Outside unit
- Drive-up access
$ 162 /mo $ 203Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Akron
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 243)
Stacy was SUPER HELPFUL, NICE & helped us with everything in her power. Give her a raise 😊
Stacie is awesome at Waterloo
Stephanie is also awesome..they both are professional and care about their customers...top notch!
Bravo!
Gobez in Ethiopian..means good job!
Public Storage was very helpful, a pleasure working with them.
good customer service
Ms Stephanie and Ms Stacie were very polite and respectful to help me find exactly what I was looking for thank you :)
Waterloo rd location is great! My storage unit is on Brittain rd but I went to the Waterloo rd location and spoke with Stephenie and Stacy. They were FANTASTIC!!! Stephanie is such a great help. She answered all of my questions and help with my rental adjustment. Thank you so much, Stephanie and Stacy!!! You both are lifesavers!!! ❤️
Very secure location
I came in as a walk-in, Stephanie helped me every step of the way and even found a better unit size than what I originally came in for. The process to get set up was easy and was made even simpler after having her help. She even took me to see the 3 unit sizes I was debating and I’m glad she did! 10/10 would recommend!
Stacie was awesome
Stacie was wonderful to me she was such a big help a true blessing you can't buy costumer help like that anymore so plz give her big raise for me ...
Great customer service
Miss Anna took great care of me today and I really appreciate her help. Thanks Anna..
Stacie has been a pleasure doing business with always kind, supportive and respectful.
Stephanie was very pleasant. even though i know she was busy, she took time out to help me. Gave me water on a hot day while I was clearing out a large unit.
Brittain rd location is great
Very helpful
Very clean units with great pricing rates. Most importantly, GREAT people on staff to take care of you! Ask for Stephanie, professional and friendly service love her
Ms. Terry was amazing, she walked me through everything and was very kind. I really appreciate her help. I would give her 10 stars if I could.
Stephanie is the best ever she gave me the best deal
Stephanie is awesome! She knows and does her job very well!!! Appreciate her very much!
This is a top-tier place. It wasn’t confusing. It was very comfortable to be here. The customer service person was very acceptable nice and humble show. A lot care. You guys should definitely come here. They are so nice and understanding and so quickly and easy thank you Public Storage.
If there's a problem, they fix it.
Great service very nice people
Very unprofestional ! Was paying $80 a month and every month it increased ! In 3 months the payment went to $245 /month ! I asked other renters with the same size storage and they were at $110/month ! The far worst storage ive ever been to ! Ask the employee in office at numerous times , and they would just laugh at me and say , you must go ! So i did with 5 others vacated !
Stacey was very kind, knowledgeable, and pleasant. I love her customer service.
She was so nice and very polite
Fast service professional girls in office pretty to... Thanks
Excellent customer service, I appreciate the attention to everything. I feel safe and secure with leaving my personal belongings with public storage. Steffanie thank you and your entire staff ...
Very friendly and full of information.
This is best run storage facility I dealt with
since I can remember. The staff is very helpful and friendly.
Stacy was super awesome
Vanessa helped me download the app
My husband and I have been with this storage facility since 2011 . Before it was bought by the new owners we paid $100.00 . My rent keeps going up and up just got a notice it was going up again from 180.00 to 213.00 . You get a 1 time chance to have it lowered for 6 months and then it goes right back up. I have been a loyal customer and this a literal joke. Beware if you get a low price it will go up and keep going up . This place is pricing theirselves right out of business. You’re better off going across the street to Firestone storage because this place is ridiculous. Their prices are above the going rate check around and make sure if you go here ask questions about the rent going up all the time . The low rates online I saw are enough to get you in the door. 11years is a long time .
Stacie was amazing. She was able to help me out with lowering my rent.
Stacie was a great help, clean units, & good deals!!! Best around 💙💙💙
Peachy
stacie was a huge help
The Ladies was a Big Help👍
The staff has been very friendly and it seems to be a very safe place to store your itrmd. And unlike some other places in the area they keep somebody on staff 7 days a week like 9:00 to 6:00 Mon- Sat or 9:00 to 3:00 on Sundays (I believe so) So if you do any questions or need help they're always there so if do need help during that time they are there for you.
Took a tour a the facility. Loved it. Stephanie was amazing, sweet, kind and caring. Place was clean and reasonable.
Great place Stephanie is a wonderful employee always helpful fast paced when I got there she was cleaning parking lot
Nice & very helpful goes out there way to make sure your safe
I called a few storage places and they didn't sit well with me so my aunt reminded me of public storage on Waterloo road we came in and we had the pleasure of meeting Miss Stephanie and Stacey they both were great Stephanie was absolutely wonderful and did a wonderful job so I will be using public storage in the future thank you public storage you rock thank you Stephanie you were amazing 😍
Love it ladies are very nice
Good ppl . Easy to work with .
This is our first time using a storage unit. We could not be happier with our choice. Clean, secure, and clean. Staff have all been super helpful.
Shonda’s customer service was excellent
Fast,friendly service from Stacey and her co-workers.
I am very satisfied with the great customer service. I was provided with a price I could afford for my storage.
So far so good!
I’ve been with public storage for a while now and I was having some issues understanding my account/issue and Terry the property manager was able to help me understand and get everything straightened out!!! She was very patient with me and she addressed all of my concerns! It’s so great that she was able to take the time out to make sure I was happy and at ease!!! She was so kind and understanding and didn’t mind explaining everything to me and double checking everything, making sure it was correct and I understood it! Thank you so much Terry, you’re very appreciated and thank you public storage for your great employee and customer service!!!!
Terry was amazing to work, I truly appreciate her consideration to my needs. She embodies what true customer service should be like.
Terry was awesome helping me, thank you
My bf has her stuff here
Awesome lady’s. They made miracle happen and the owner is very understanding.
Stacie was extremely helpful. I wanted to get my storage in February and the computer & website was not letting us book that far ahead. Stacie took the time to call management and fix everything. I even received a credit. The customer service was top tier!!!! I’m so glad I chose this location for my storage.
Great customer service. Stacie and Stefani are awesome. Great location.
Terry was extremely helpful in getting our
Terry was super helpful. She was able to lower my rent and also helped figure out the right size unit to go down to.
Stephanie was awesome!! Patient Great customer service. Very knowledgeable. Thanks💯
Outstanding customer service Stephanie 🎊 was really nice outstanding five star rating all the way across the board
Security sucks. You get a code to enter and exit but don't stay even a minute past 9pm because the gate goes offline. You can call and they will let you out but then you'll get a nasty little email telling you how you're a bad customer.
Very friendly staff on the phone.
They've done some upgrades on the place so it's pretty nice but the prices are getting ridiculous
I was only there picking up something I bought from a guy
Terry was extremely helpful getting everything set up in a simple and easy manner i was in and out in less then 10 min. Thanks terry
Better than tallmadge and brittian road
Awesome service...thanks Stefanie
I rented from American Storage for two years. In 2023 Public Storage bought it. They raised the rent and overcharged on the monthly rent. They "pro-rated" which means they double charged every month for the future month. I was behind one month They tripled charged me and sent me a lien notice via email. I was helping my active duty military daughter out of state and they sent me an email stating that they had auctioned my unit for 70 dollars. My unit contained all personal identity information on myself and my three kids. They sold all of our personal identities for 70 dollars and said so what! That is a federal crime! The founder, B Wayne Hughes ironically has a foundation set up for military, prison, and covid 19 families called, Serving USA. Public Storage destroys families does not support military or families in need. They commit Federal crimes-selling people's identities. The trauma Public Storage has put on my family, already suffering from PTSD is blood on their hands.
Stacie helped me get a unit, showed it to me, made is so easy for me. She’s the best!!
Pulled in without a lock expecting to have to throw my stuff in and rush to the store for one and they provided one for me. Storage is clean and smooth entry and exit with the app
$97.00 for several years. Public storage bought it, and it went to $130.00 and maybe a year later it jumpt up to $163.00. That is just being greedy!
I have rented a 10x15 unit since 2016. This place used to be great until Public Storage bought it in late 2022 to early 2023. The rent immediately went up after they bought it and just recently went up another $32 monthly for the size unit I have. It wouldn’t have been as bad but the price increase was given with very little notice. Plus the price increase is high in my opinion. I called asking about the price increase and the manager told me that I was lucky to be getting it for the price I was. Stated that most places for a unit that size cost $190 plus. I found several with the same size unit that are way cheaper and just as good for a lot less. I’ll be taking my business elsewhere. Just another example of a greedy corporate company trying to gouge people.
SO DONE WITH THIS PLACE!!!!!
This place sucks. They tell u one thing and it's not even true. They been charging fake fees to my grandma and telling her one thing and then telling her that's wrong. Even when they told her that. I hate that place. Workers are incompetent and slow. And im pretty sure they pocketed money from my grandma cuz they had her all confused. Would not recommend.
Under new management thank God! installing cameras finally. Long overdue . No complaints
Awesome!!!!!! Real easy to work with. It was a fun and easy transaction.
Excellent customer service from Stacie and Stephanie!!! They explained everything clearly and we're a great help to me.
The best locker place all the way around perfect customer service easy location great people
I have been out of work for awhile and was concerned when the new owners took over I would be sent to auction. I had just started a new job and only received 1 check and begged Stacie, the manager to give me a little extra time…after all I had that unit for 10 years. She talked to the owner for me and I don’t know what she said, but she is a miracle worker!! My memories of my deceased husband are safe all because of Stacie, and I have the money to pay my bill. Thank you Stacie and Public Storage for keeping my precious memories safe.
Great ppl and great pricing
Extremely unprofessional and badly run business. I would not recommend to anyone.
UPDATE: Contacted by Customer Service to resolve problems.
Seems OK now. We discussed the need for better transition management in the future. Hopefully they take the advice. OLD POST: Recently acquired by Public Storage. Since then, it has been chaos. The billing period keeps fluctuating and no one seems to know how much is due when. On site personnel are given no support.
Excellent customer service. Ashley was very knowledgeable and helpful on my first unit...came in a second time for a second unit and was helped by Stacey. Both ladies were very professional ...
Friendly staff, got my storage shed same day.
Public Storage was so helpful and knowledgeable in helping me set up an account!
Had a unit here for two years.staff friendly and helpful. They have security however our unit was never tampered with.
If you wanna take the risk of possibly losing your belongings. Heres the place to store them. Yea there is a gated entrance that you enter a pin # to gain entrance/exit. The owner/mgmnt will lead you to believe there are security cameras monitoring but the truth is the only camera is located at the gate. Rather than have them in the aisles monitoring the units. Akron police said they have advised them many time to install camera system. Instead they raise the rent recently twice under a year, for what I dont know. The security guard they employ doesnt even stat overnite. So its free to whoever wanders in. APD advised them thant if they had a camera system at least they woukd have smethn to go off of. But they apparently are only interested in collecting rent, not the security of their customers belongings. Learned the hard way. Dont make same mistake. Save yrself the hassle.
I just love my storage facility. The first time I inquired about space, the kindest worker you'll ever meet, will greet you and answer all your questions. The security guards are on the watch and will make sure you belong there.( less theft). I always appreciate their efforts. The prices are some of the lowest around. Clean spaces and marked very well.
I just wrapped up renting a unit from here for the second time. Both times it was affordable, easy, safe and convenient. Staff is so pleasant and kind. On site after hours security guard is comforting. Never had a flood issue. Never had any auction threats. I always recommend American Storage because they are reasonably priced. They have lock options to buy as you need your own and sometimes you don't prepare for that so it's convenient to be able to get a few different options right inside. Paying is suuuuper simple, I can walk in, call or use the website option (they give you instructions when you sign up for your rental). Take care of their unit and you get your refundable deposit back. I never had a bad experience and (even though I hope I don't have to for awhile) I would absolutely return for a third time should I need to store again. Thanks guys!!!!! 10/10 for my personal experience.
Seemed to be ok at first but I was told after a few months that my belongings had been taken out of the unit I rented. When I asked to see the footage of the day it was taken I was told they can't give out that info. Most definitely was an inside job..
Cleanish, security over night