Public Storage Self-Storage Units at 1693 East Ave, Rochester, NY

Great business and even better customer service would definitely recommend to friends and family

Ambrosia was amazing support system as I was moving in and transitioning from a hard situation I appreciate the help and the professionalism she's provided and I think she's a great addition and I appreciate her customer service

Ambrosia at East Ave. was such a huge help in helping me secure a unit. She was very kind, personable and professional. She made what was a stressful situation so much more calming. She is an asset to your company! Thanks again!

On 7/10/24, I met with Amanda (Manager--East Ave. Roch. NY) concerning my account. She was knowledgeable and helpful, and helped me in a timely manner.

She was very nice and respectful ambrosia helped me the process was nice & smooth I would definitely recommend her every time, she also walked with me to my unit to show me where it was & showed me how to use my lock & key if you come here ask for her one of the best !!!

Ambrosia is freaking awesome she helped me thur the rental process and even walked me to my unit to make sure I had my lock and insurance packet and showed me how to properly lock my unit we laughed the whole way thru the process was a pleasure to meet her great customer service

Checked a few different places around town. Stopped here and Amanda was very helpful. Clean looking locations

Initially had rented a unit on the inside of the building that didn’t allow me to get a couch through the door, but was able to quickly modify my rental unit through customer service after hours. The following morning I was having an issue with the new unit’s lock and placed a call to the site manager at the East Ave location. Cory returned my call in a timely manner and went above and beyond to find a solution for the issue. I later found out he is currently overseeing multiple locations in the area, so was appreciative of his customer service.

Ambrosia Carter gave me the best customer service! She was very insightful and helpful!! She knows her stuff and I would definitely recommend coming to see her about getting your storage taken care of!!!

I had great help from Amanda she was very pleasant and knowledgeable!

Best and easiest experience i’ve had! Amanda is so polite and professional! Amazing customer service from her!

I am a college student and Amanda was so helpful! she was great at helping me find the right size unit for all of my college belongings when I go home! Great customer service from Amanda.

Amanda was extremely professional, friendly and helpful. 10/10 customer service.

Cory and Ambrosia were extremely helpful and very informative! :•) Thank you for great customer service

Amanda has amazing customer service, thank you so much!!

Amanda is truly amazing. She's a true professional here that will make you feel confident when helping with all your rental needs. Truly and highly recommend.

Amanda was an amazing help and made the whole process easy and fast. Will always recommend here and Amanda!

Kathy was a delight to work with. I highly recommend this place to use again. I truly am thankful for her helping my sister over the years with her storage

I just passed on this place. Look great from outside 😀

The girls Amanda and Kathy helped me get the rental done so easy and efficiently! Amanda is the best and her side kick is not to bad either! Thank you 👍 highly recommend!

Kathy was very helpful. Great she was just great. Excellent customer service and sold me peomi items she tried to sell me the paint off the walls but it works come off 😀

A+++ First time customer and would highly recommend them to everyone!!

This storage unit has been a great experience so far. I have had no problems with getting in and out of this facility. All my belongings are in a safe place until I move to a new apartment. Thank you, Public Storage, for your convenience, great service, and prices.

I had such an amazing experience with public storage. Definitely will recommend to friends family etc. Kathy was such a big help she was patient, professional, kind understanding, and very knowledgeable.

Great Service from Kathy Shes Patient and Took Her Time To Help Me Find Perfect Unit For My Stuff!!

The customer service representative that helped me was very professional, resourceful and polite.

I arrived on the East Ave property storage grounds to be cheerfully greeted by "Cathy" who was both a peoples person and well informed agent. She gets 👍🏾's up from me!

Kathy was absolutely wonderful, she stayed late to make sure I got my unit. What a wonderful person!!!!

Rented. Filled my storage with a hole in the next unit. After I was packed they wanted to fix it. I don’t think so. I great girl at office. Forgot her name but she is as nice as beautiful. The others not so nice. Rent goes up every 6 months. Found a new area in East Rochester 1/4 money. Gated access. 24/7 access. This place just took advantage of me. I will be out by next month.

( Be aware before choosing this storage space) I tried to refrain from leaving a bad review as I attempted to contact the district manager two weeks ago and then again today and I still have not been able to speak to anyone. The price of my storage unit that I’ve only had for 4 months has went up $47 dollars and I wasn’t even made aware of this change happening. They claim they sent an email but when asked for proof they stated they didn’t have any but would send it again via email I still haven’t received it and it’s been weeks then spoke to someone else who stated they mailed out a letter and sent a email, I have not received anything in the mail from them. I do think it’s a little odd for the price to jump up that much in such little time but I still try to have an understanding that every is expensive these days. I just feel like being properly notified at least 30 days before hand would have been helpful also my monthly amount has been raised but the elevator that I have to use to get things to and from doesn’t even work. So if you’re transporting couches and stoves etc you’ll have to use the stairs which is literally so inconvenient I’ve complained twice and all they say is they are aware of the situation and have put in a ticket for it and god only knows what other elevators don’t work and I’ve been experiencing this the month after I moved in and it’s still and issue. Smh

Nice

Kathy and Eri have amazing customer service skills. They were so helpful and accommodating to my needs. If you need a storage unit I definitely would recommend this place.

Amanda was very polite, helpful and communicative. We greatly appreciate your prompt service, thank you.

Fast and efficient, super helpful and friendly staff

Eri- Very personable, helpful, precise, and patient. So appreciative! It will be nice to recommend this to others!!

Perfect location for East Ave neighbors. Between on-line and Kathy assisting in the process, getting storage for my car was quick and easy!

Ari and Amanda who were both incredibly helpful. I made a mistake while reserving the wrong type of unit over the weekend, and Ari and Amanda were both super great in making it right and helping me resolve the issue. The kind, extra customer service makes a difference. Thank you!

The staff are always very pleasant and professional. I have been a customer for 5 years and I have never had an issue. Whenever I was late on a payment, Cathy worked with me.

Public Storage is great. Very easy to enter and exit..The employees are helpful and knowledgeable

Kathy is awesome

Kathy was very helpful. She was very patient with us as first time customers. All great vibes and very nice. Helped us feel welcome to the public storage family.

Appreciate Kathy for hooking me up with a bigger storage unit!! LIFE CHANGER

House amazing place I’ve ever rented from storage wise the best lady Kathy is the most amazing nice down to earth woman. I’ve met in a long time I recommend this place to a lot of people.

Where do I begin? Ms.Kathy was a huge help, the professionalism was through the roof! I couldn't be more grateful for all of her knowledge, support, and patience that she has displayed. Thank you Ms.Kathy!

I spoke with Kathy at 1693 East Avenue In Rochester New York. I wasn’t feeling my best and I thought all was lost and she was very compassionate and understanding. Even though we couldn’t really resolve the situation. Her Customer Service was AMAZING!

Old doors my husband hand got lots scratches

I was very stressed out today but Kathy really really helped me out with everything. I can’t thank her enough so sweet and explained everything very clearly. Would definitely recommend

Kathy was very helpful and kind. We really appreciate her help. Thank you

After the amazing and outstanding customer service received by the wonderful staff (specifically Amanda) at Public storage on East Avenue, I would not. I will not ever go anywhere else or recommend anywhere else for my public storage needs. The amazing service and amazing prices, and ability to accommodate our needs upon arrival, went above and beyond anything I would’ve expected.

Amanda was great! She was very professional and made sure we knew everything about our contract! She even walked us to our storage unit. Wow great customer service!

Very friendly flexible and helpful.

I was coming from out of town in my Uhaul to get my things out of storage. We hit a lot of traffic in Erie and Buffalo so we weren’t going to make it on time before the office closed. We were do to get there about 20 minutes after closing. I called the office about and hour before closing. Kathy stayed after closing to make sure I was able to get my things out of storage because I didn’t have any hotel arrangements to come back in the morning. Something so simple but she went above and beyond to help me after working all day.

This place is horrible!! My mother has a unit there and wasn't even a month behind and they wouldn't let her fix her lock and was talking about auctioning off her stuff

Kathy tha Property Manager is tha Greatest and she definitely will get recommended to all my Family and Friends. Salute

Amanda was great!

Kathy is great she always helps me and answers all my questions love when I see she’s working

Cathy and her team of employees are the best and have been for the past five years.

I love Kathy so much just when my day was going bad she help turn it around

She's a good person Ms Kathy is a people person and she deserves a raise

Kathy was super helpful, kind, professional and made the experience very friendly and easy for me.

Amanda & Kathy were very awesome , patience was 100% ! Love the energy 😊

Great place to store your stuff safely . Amanda is a beam of sunshine

This experience was excellent. I worked personally with Kathy and Amanda from the reservation, purchasing of supplies, and move in. Thank you, ladies, for your exceptional customer service.

This place is great, love the lady at the front desk good customer service

Amanda was awesome!!!

Very friendly staff. Knowledgeable of job

Kathy do very good job on her job . Thank you 💐💐💐

Amanda was very friendly and helpful💕

Kathy’s cool

My company has been using public storage for several years... My contact Kathleen has been nothing but a great help with any issues or concerns that we may have had if you're looking for a storage space public storage is the spot 🙂

Pubic storage East Ave been here Since February here I’ve been only 4 months I haven’t had not one problem my unit has been safe and I unbothered with my property I’ve gotten blessed from the property manager Kathy I love her she a sweet kind person she helped me and the best way fashion and form today I really appreciate her she’s answered all my questions and understanding I’ve never met no one like her if any one need a storage place unit don’t pass by please get a storage unit here there very nice people very understanding and I’m differently not leaving here no time soon thanks so much you kathy you are the best

thank you Amanda for all of your help on my rental! highly recommend public storage !!

Amanda was an absolute pleasure. Fast quick and easy service. I’m glad I chose public storage.

Kathy was so sweet to me an helpful she actually helped me when in need med it the most thank Yu . Will continue to do service .

Amanda was super helpful and made the process easy and quick and made sure I got what I needed for my space! Thank you.

great services from Amanda

Amanda was very helpful and and awesome

Great facility. Clean units and friendly, helpful staff service. I couldn't have asked for a better experience.

I LOVE KATHY she was very positive and nice .and I feel like my will be secure and safe I happy I choose public storage east ave THIS GOING TO BE A GREAT MO.

Very Nice and PROFESSIONAL!!(Amanda)

Thank you Amanda for your assistance with the app and rental! You deserve a happy hour! 😊

Thank you Amanda for all of your help!

Amanda S. was top notch and able to answer all my questions and help me with all the things. Enjoyable and efficient experience and I would recommend anyone I know to this location! Thank you for your expertise and time, Amanda!!!

Kathy at the east ave location is amazing she helped me in every way and answered all of my questions as well as assisting me in finding the perfect size and what storage unit best fit me she is so sweet and very patient highly recommend this location!

Kathy is a pleasure to work with.

Storage place had no lights and then banned my friend after he had just paid for a monthjust for plugging a lightinto an outlet

she’s kind and nice. Helping me to open the door even it took for a while. It was good experience!!

Kathy is so nice and also the best well recommended 💯