Sarina gave me fantastic red ice she was friendly and very professional I would highly recommend go to the storage facility and asking for sirina
Sarina is the G.O.A.T property manager here by far. She always greets you wearing a smile and always very pleasant. She is always willing to go the extra mile to help out with whatever I need. Bathroom access, account/ unit questions, gate issues, snow shoveling, etcetera are always handled professionally and quickly with a smile. When the heating units were not switched from A/C to heat for the winter. She was the 2nd property manager I had to address about the issue. The first guy said he had already done it, but clearly, it was never done. I have multiple inside units in different buildings. I checked them all. When I came in the next day, the inside, climate controlled units were at 40 degrees. About 15 degrees colder than the day before. I let her know. She immediately came out to all the units and made sure they all got switched over from a/c to heat and discovered a few of the units would not turn on. The 1 directly in front of 1 of my unit was 1 of them. She had maintenance out the very next day to correct the issue. Thank you so much, Sarina. When I arrive and find out that you are the one working my day is always better.😊. I hope this finds the right eyes because you deserve a raise. Sarina gets 5 stars 100%.
public storage has been excellent and it's a great place to store my items and I really appreciate the customer service that I receive.
Appreciate it I stop by for some assistance and talk to a representative named Joe and I give him a fantastic recommendation he was excellent and courteous. It was also extremely helpful
Sarina was an amazing help. I was having some issues and she worked hard to fix the issue. Thank you
Sarina was very polite and went above and beyond I had very pleasant experience with her every time plus I love how clean the facility is
Sarina was super helpful and helped me move my unit. She is very friendly and great to work with.
This is a great location to store my items!
Had a great experience renting a unit. Move in was simple and the move out process was as well! I spoke with Joe who explained everything as this was the first time I’d ever rented a storage unit. I’ll definitely recommend Public Storage to family & friends.
Joe was great! Great customer service!
I was waited on by a gentleman named Skip, he was extremely polite and helpful in helping me to downsize the size of my storage facility, including helping me to choose the correct size for the items I needed to store. He was prompt with the appointment time and very professional with all aspects of everything I needed.
Joe is very helpful and much appreciated
Sarina is so helpful, patient and kind. Her customer service skills are exceptional. Thank you!
Joe was great helping me move in today
I’m glad to see even years later Sarina is still leaving an impression with great customer service skills. Great to work with for a first time process renting a storage unit.
Sarina was a great help in assisting me. She is an asset to your company. Thank you for being so wonderful:)
Skip was very helpful to me at the Walden Avenue Lancaster location after I received email notification of an upcoming substantial August 2024 rate increase on my storage unit. He was able to provide me with continued service at the rate in which I initially rented my unit in late March 2024. Thanks to you Skip, for your friendly and knowledgable service!
Sarina was beautiful what a wonderful experience
Skip was very welcoming giving a detail explanation of everything the storage facility offered. It’s clean, reasonably priced, safety is their main priority. Skip made it very easy setting up the contract agreement which I appreciated. Thank you.
I have rented storage in 7 different states due to moving many times for my job. Sarina at this location is by far one of the best employees I have delt with over the years. In addition, getting in touch with a human, getting prompt returned calls, clean facility make this place great.
Awesome place to keep you vehicle and stuff
Sarina was very kind and courteous and polite was very satisfied
Sarina was so very helpful in fixing my issue with my unit. She's Amazing keep her around. ❤️
I want to thank Joe for being very helpful
😠 Limited hours for access to storage items inside unit can't get in after 9p.m; promotional/offered move in price that was guaranteed, increased without prior knowledge or consent! Forced to pay for insurance every month whether it's wanted or not! 😡🤬
So happy I picked this place - Easy access, clean facility, amazing price drops!! Skip was exceptional - He was courteous, knowledgeable and made my day a lot sunnier! Thanks Skip!!
Sarina was beyond helpful, beautiful woman.
Sarina has been great more than complimentary
Sarina Was very helpful I recommend Public Storage for all of your Storage Needs
Sarina was very helpful always have been
Sarina was very helpful and showed me all of the options available for my storage upgrade. Thanks!
Sabrina was very helpful. My only complaint is there are no lights outside on at night. Many other businesses nearby have their roadside business sign lit up so you can find the place at night. Also not being allowed in after 9PM and having to be OFF property by 9PM is a real pain.
Sarina was very pleasant and courteous. Was able to resolve my issue. Very very happy with her service.
Sarina was very helpful and pleasant would definitely rent there again! it was very clean & easy to access.
Thanks Sarina & Skip..great place to rent
Sarina was real helpful and answered all questions
Skip helped me and my son with the right storage unit for our needs. Skip was informative, efficient and friendly! I will always use this location for my future storage needs.
Had a wonderful experience with Sarina, she answered all my questions and was very knowledgeable.
Constantly raising the rent for my grandma's storage every 3 months its ridiculous!
Sarina gave 5 star service
The fact that I can only access my belongings until 9pm when I work until 11pm and can’t get there until after that, is a bit frustrating. And getting a unit less than a week before the 1st and paying almost 100$ for said unit and then I get charged again less than a week later for the same price.
Sarina gave me 5star service and even more!!
Joe was very helpful, professional and polite. He made my storage room rental experience very easy and stress free!!
Siarina she very complicated an polite to me everything smoothly
This is the worst storage unit place in town! They rip you off hundreds of dollars! Person behind the counter was very rude!
Thanks for the help, Sarina.
Sarina is a great energy to have at this location as she provides great customer service
Skip and Serena are great. Rent here.
Thank you to Skip for all of your help. Wouldn't have found it without your help.
Sarina is amazing, very helpful and honest. So awesome
I've had a storage unit here since May of this year, they sent me an email last month raising the monthly price by $30+. Not worth the price.
Great place to store our stuff and Selena was super helpful. Thanks for an easy rental!!
the lady that works there was very helpful I believe her name is Sarina. It was a Sunday evening it was raining and we were exhausted and this lady made sure that we were able to get our storage unit. thank you so much Sarina
Sarina did a great job with all our questions. She took time helping us step by step through the process! Great employee.
Very clean place,, security is on site the girl Sarina was very patient I didn't have time to do a review in the store and I promised her I would do one because she absolutely deserves it..some people are very pushy but Sarina left it up to me to decide when to rent and I will come to Public Storage First. The priced were reasonable with $1 specials.
Sarina was very helpful definitely will be renting with PS. .she answered all questions very knowledgeable ..
Sarina was wonderful and very helpful and professional throughout the moving in and moving out processes. I really appreciated her help & positive attitude!
I love sarina. She was amazing
Skip was absolutely awesome very helpful and kind
Sarina was very helpful with everything I needed. I was there doing work and she was very courteous.
Sarina has very good customer service.. She got me in and out
the best price and I was in and out !
Definitely better than Usual
Don't let this girl go y'all ..
I want to share that Sarina displayed awesome professional customer service from the time I moved my items into the Public Storage unit 10 months ago and throughout the entire process. She answered all my questions and gave me precise information about my account. Today when I completed moving my items out of the storage unit, Sarina still maintained excellent customer service. She made a BIG difference in my outlook and I will recommend others to rent out a storage unit at the Lancaster, NY location!!!!!
I came in to look at some of the storage unit units. I was unsure about how much would fit in a 10 by 15 Joe walked me to the unit and showed me exactly what it would hold. Fantastic customer service. Thx Joe
I’ve rented units here on two occasions. I’ve always had a good experience, the storage units are in good condition, the website and app are very useable which is a plus.
Joe helped me out multiple times including getting me switched to a larger unit the day I moved in as I realized I would need something larger. He was super friendly, helpful, and got everything sorted out very quickly. I would not hesitate to recommend this location for anybody in need of storage.
Serena was a very helpful. She explained everything to me and she was really good at her job.
Great facility, joe sat me up with my storage unit. He had “old school” manners, friendliness, professionalism ….I like to see that.
Sarina was a great help for me today helping me out with a storage thank you very much sarina
Sarina was super helpful on the phone and when needing help on location!
Sarina has always been extremely helpful a really kind lady and clean facility with promotions that are affordable
Sarina was not only patient but she promised me she would do everything to help me and she did...What a wonderful hard working Lady..
Wow! Sarina was absolutely amazing. So nice and pleasant when I walked in. She was extremely clear and communicative with what I needed to do and also came through with a solution when a big obstacle came up…. She reached out to her leaders to make sure I would be taken care of… She made my rental experience absolutely amazing and I cannot thank her enough… this place is the place to store! I will ALWAYS use their services in the future if needed… thank you so much Sarina!
Sarina ,Was Awesome, Great Information, Very Cheery A Pleasant To Deal With...
Sarina was very curtesy to me answered all my questions and very helpful! I would recommend this storage facility to my friends and family 🙏❤️🥰
Miss Sarina, is a Very Very intelligent woman, very Helpful Very polight, Outstanding, We need more people.She is a Blessing.
Sarina served breakfast with a smile .very accommodating and solved all my issues
Skip was wonderful, and he made this experience better. Would 10/10 recommend this place to any friend or family.
She helped me a lot. Paperwork She also help me get things square away.......I was lose with out her.sarina is very helpful.
Sarina was pleasant and polite. A very nice experience at the location.
Very clean and efficient! Skip is great!
Sarina really saved our lives we had to be ou of home today. I love her
Sarina Was Great. She helped me out .I came to park my vehicle and she was real down to earth.
Sarina Was Awesome and Great
Sarina was polite and Courtesy
Sarina has been so helpful
Promote Sarina!
Space went from $56 to $93 in a matter of months. :/
We have Our Motorhome in outdoor storage. There are many sized storage areas at Public Storage. MH for sale.. 2009 Fleetwood Terra LX Class A Motorhome...
Sarina was so politely and kind
Sarina was helpful. Genuine and Polite
Sarina was perfect and knowledgeable
Sarina has always been very thorough and sincere..We Recommend all of our Family members to public Storage..
Sarina has always been very professional and Knowledgeable .Thanks Public Storage For Her
Loved the Customer service experience!
Helpful!
Sarina Has Always been Very Knowledgeable about all things regarding storage and process We Recommend All of Our Family Members to this facility. If your looking for Exceptional Customer Service Sarina at Lancaster Is The Best
Sarina was amazing. I was already anxious with the process, but she explained everything and made the process easy for me.
Sarina was very Professional and Courteous she got me in and out ..She Really was Genuine
Sarina was so fast and respectful
Sarina is GREAT to help me get everything I need together!
Great customer service. Serina was a pleasure to do business with
Sarina was Amazing, i recommend this facility.
Sarina was amazing each time I came in to see her very helpful and polite courteous
Mike is the man got us in and out without hassle. Great counter staff here very helpfull.
The manager courteous & friendly. He showed me how to do the doors.
Sarina from Lancaster public storage was great on the phone and in public! Would love to see her everytime I come in!! She made it a great and pleasant experience
Sarina has Great Customer service!!!!
The public storage on Walden has provided our business wonderful service and security Sarina the property manager assisted me with lost keys, holding them alovernight assuring me entrance into my space and saving me $250 on a locksmith
Sarina was amazing fast and solid
Sarina was awesome!
We were given incorrect information from the call center and I was hung up on 5 times when I was being transferred. The call center said the facilities were open until 6 and we waited in the cold and Sarina rescued us. There was a truck with 2 men ( professional movers) a management team and myself.
Sarina brought us in and patiently explained all the information and let the guys get going and moving the furniture inside. She was also comforting during a highly charged and stressful move. You are lucky to have her! She is kind, patient professional and efficient! Sabrina is the best thing about Public Storage.
Sarina has always been a pleasure since 2016 we love her customer service skills
Sarina have always been professional and courteous I recommend this facility for family and
Sarina was fast and very courteous. I recommend this facility in Lancaster
Sarina was amazing fast and respect
Sarina was very helpful and polite. She answered all questions and was knowledgeable.
We have been coming back to this location year after year. The reason is the great help we get from Sarina!!! She is very friendly, helpful, and dedicated to helping us complete our rental, year after year! It’s nice to see that their are still people who will go above and beyond and not get frustrated with helping out the customer. Thanks Sarina😀