Public Storage Self-Storage Units at 4055 Austin Blvd, Island Park, NY

AVOID THIS PLACE AT ALL COSTS !!! If you have a storage unit here, check your autopay / account for obscene increases. In 2024, Public Storage purchased the storage space in Island Park, NY where I had leased two units for several years. Immediately, in January 2025 the cost was increased by $202 per month for my two units. Then again, July 1, 2025 - six months later - the price was increased another $300 per month. That's a total of $502 more per month, or 34 percent increase! That is obscene, obviously - but it's still not the worst part. When I called the local property manager to leave several messages, no one returned my call. I tried the 1-800 number listed on the website, but that sends me to an advertisement for medical alert. There is literally no way to speak to a human being. I called and entered the prompt to rent more storage space, thinking I could speak to someone. The man who answered said he could only transfer me and would not share the actual number. After being transferred and waiting for 20 minutes, a woman answered and offered to have a district rep call me back within 24 hours. That has not happened either. AVOID, AVOID, AVOID PUBLIC STORAGE. If you already have a Public Storage leased unit, check your account online. They do not notify you. Rather, they just keep adding increases to your credit card on the autopay. Thieves.

Abu amazing customer service I felt welcome and at ease once I walked through the doors I highly recommend public storage 285 peninsula blvd hempstead ny for quality services

Abu was so helpful

Abu is A great guy that goes above and beyond for his customers

Abu was great. Helped me out with everything. Great customer service.

I came into the office today and met Abu who was very friendly and helpful and resolved my issues with auto payment.

ABU is the BEST! What a pleasure to deal with& honest. After a terrible flood in my home, I had to scramble to make life work. Abu made this whole transitioning matter go as Smoothly as possible, Super helpful& just a great guy. He helped with every aspect and happens to be an amazing person. Public Storage is very lucky to have abu. He's always a pleasure to see, big smile everytime

Abu and Camille was very helpful

Abu was so helpful! It was a very nice experience dealing with him.

Abu was great with helping me with my rental the best in customer service

I needed emergency storage and Abu came thru for me thanks for your kindness its appreciated 👏

Abu is a very nice man and helped us very much. Very good service & nice storage units.

Abu is friendly and cares about the customer he made storage easy and affordable i would recommend this location as this team is 5 stars

M helped me set up PS app and get settled in with public storage, thank you!

Abu was very knowledgeable and professional

We need more people like Abu ...omg first time I walk through these doors he had a smile on and willing to help me with my storage questions...very knowledgeable and extremely friendly!!!! We need more Abu in this World ..wow Roseann Buro

Abu is the best! Highly recommended for guidance

What a wonderful experience with Abu! I stopped into the island park site and abu was so helpful and patient with my questions! Thank you public storage!!

Abu was very knowledgeable and helpful

abu was very helpful

Abu fells was very knowledgeable and helpful and wonderful customer service experience for helping me find the right size storage for me

Abu was very helpful and knowledgeable

Abu …the best employee always helpful and useful when i need service done ! thank you!

Abu was personable, friendly, and informative! Extremely helpful! Thank you.

Valerie provided the best service, kind, patient smiled very lovely!

Abu Provided me with excellent customer service

Place is very clean, process was very easy to rent online

Abu was amazing very helpful and knowledgeable to make this a great experience .

Marcella was very accommodating, and an absolute pleasure to work with.

Abu He was extremely helpful and professional. He took care of all my problems and solved all my issues. It was a pleasure dealing with him

Staff is very friendly had a great experience and customer service provided by Valerie

Valerie has been extremely helpful and has gone over and above in helping me with my unit. The lock was frozen and she helped in getting it open. Valerie is very professional and courteous. She helped a lady before me and she was very professional and helpful to her also.

M was a huge help with my rental!

Tried to rent 2 large units a few weeks ago, spoke to a nasty lady Tayna who should never be allowed to speak to a customer again. Nasty is an understatement. How they have someone like that representing your company is disgraceful

Abu was incredibly helpful with the transition

I've been a customer since Central Storage opened! Karen and Tom were amazing to work with. They are no longer with CS. Since they left this facility has been declining! I recently returned to my unit and found the roof leaked and water all over my stuff! Substantial damage. I have insurance approved by CS to cover liability. This leak is the responsibility of the facility yet they are taking no responsibility! They have ppl flying in from CA providing talking points! I asked to speak with the someone in the Presidents office but to date haven't received a return phone! Customer service grossly absent! I'm so disappointed bc I used to like this place!

Just started using their facility. Met with Carol who gave me a tour of the facility and walked me thru the entire process including making sure my codes worked for entry. She was a great reason, I started renting here. Hope all goes well in the future.