Public Storage Self-Storage Units at 2830 E Desert Inn, Las Vegas, NV

i’ve been renting a 5x5 since 2021 and have been out of state the past 3 years. i have never been late on my payments and i never hear anything from public storage. my rate started at $40 a month and all of a sudden about a year and a half ago it went up to $111. i asked why my rate was changed to more than half of my usual rate and they told me “for making improvements” okay. i recently moved back to vegas and went to my storage and absolutely somebody tried to break in to it. i go to the office at around 12 pm and no one is even there. no one was answering the phone and i couldn’t even get into my unit because the metal and door were broken. i found out from another person renting there that they aren’t even in the office until about 2pm, and at 2pm they say they take their “lunch”. the lady at the office told me that the other person that worked there got transferred to another storage place and she was new. she took a latch off of a maintenance door and replaced the metal part of my unit so i can at least get into it. i asked about the break in and the lady said she was new and didn’t know. first off, i had no idea this storage place was being broken into in the first place- and for them not to communicate anything to me at all is outrageous. i don’t even know when the break in happened. there are also sketchy people living in the units. i wake up the next day to see my rate changed from $111 to $150. i went there that day and cleared out my unit and told them that it’s vacated now. i don’t understand how this is a 4.7 star place. $150 for a small 5x5 unit that gets broken into all the time and they have no communication? i’ve been a loyal customer for years. no thanks. i would not recommend this place to anybody.

The worst experience ever!! so I was going to rent a space, 07/24/2024, but not even hours later I canceled because I remember they change their prices after so many months you rent with them, so I canceled same day and was ordered a refund within 7-10 days (which is what they told me) ... 7 days later, WHICH IS TODAY 08/01-02/2024 - they never vacated THE unit That I never occupied - so basically the unit has just been sitting like it's being rented WHEN ITS NOT and I've never used the access code once !! sad part about it, they are giving me a hard time getting my $105 back, I've been asking about it ever since I called 07/25 - even though I've never signed any paperwork in person about this unit, never even came to the office for the unit... DO NOT RENT HERE, they will give you the runaround about Your money, and I've talked to representatives but it doesn't matter because the last one was already supposed to send my refund , No refund ... I still have access to a unit I'm not even occupying , because I rent with storage one... better choice for me, way more convenient and they seem legit for your money ... this place is a shame, just taking people's hard earned money, I'm entitled to my money back especially when I never stepped foot in this facility ! REFUND ME MY $105 For the small 5x5 I never occupied !

Very good service and trust

Great

They didn't give me a hard time at all !

I Joel Hemery would like to recognize Andrea as the manager of this Public Storage to EXCELLENCES for her services her Empathy and Patience with Seniors and most for a terrific Positive Attitude at all times She is definitely a 5 STARS Thank you so much Andrea

Nice people very helpful.

Great service , friendly , helpful , well kept.

Amber was super helpful and very informative, first time purchasing/renting a unit and it went so smoothly!! Happy I chose this place!

Nice n easy check in at Desert Inn location. Andrea was so nice and so helpful. Thank you Andrea

Andrea has helped me above and beyond on two different occasions. You are fortunate to have her for an employee!

I don’t like to use the computer or my phone but I stopped by the girl here helped me rent and everything from my phone at a location that I would be able to get to after work. She was good staff really helped me out.

I stopped by to see what this place offers for a space. I made an account with the office lady she helped me rent and got me a better deal at another location. Saved me some money hey now. I think her name was Andre or somethin.

After 6 months they are raising my rent from $282 to $382 for a 10x20 storage unit, which is way over the local average. When I asked the reason, the company responded; 'Its month to month so we can raise it as much as we like." Cool beans Public Storage! I'm free to leave, and tell everyone I know that your company are grifters!

Ro was amazing dope as hell thank you for everything

Great employees but they close entirely too early 6 really ? No time at all to even get off of work and get there .

Andrea was super friendly and helpful.

Andrea helped me get this app working and helped me with the information on my account. Appreciate her and ps!

Andrea was Amazing and helped me tremendously ! Truly appreciated her help and kindness !

They set you up for failure, they want you to miss a payment that way they can sell your stuff.

The customer service here is horrible. There was only one employee when I visited and only thing he cares is his lunch break. He is not willing to help customers and does not give a damn. If you need to use Public storage, visit some other location of Public storage.

DO NOT believe all the fake reviews about how well this place is maintained and especially good customer service, it couldn't be farther from the truth, people writing those reviews couldn't possibly be real customers. My experience is very different, I've been with these guys 4 years and the place is simply HORRIBLE! Extremely rude personnel, theyre raising the price constantly (started at $125 and in 3 years its almost $300 although new customers still get the low price), all kinds of passive aggressive comments and even calls during the day like "you left at 5.03 and we're open till 5", or "you followed a car out the gate and you can't do that". Not to mention absolutely ridiculous hours of operation, you won't be able to access your belongings after 5pm. There are many honest reviews of the place mentioning all these problems and more, the rest of the reviews are probably from people who never had any business there.

Great service and knowledge of procedures

Came in in a bad mood and he turned it all around thank you so much for being not only the most helpful , friendly , informative but kind as well ! DAMEIN YOU ARE AMAZING just incase I spelled it incorrectly Damien ! ~ victoria

This facility is very clean and appears to be well maintained. We have had a good experience with the staff. Damien in particular has been able to help us several times. It is always a pleasure to work with him.

Damein gqve me excellent service and was dstkmer free dky

This place continually raises its rates. I have been a customer for 4 years and have seen many rate increases. The latest one was too much. We had an increase of $25 in April and now, on June 1st an increase of $90. I will be ending my contract with this place.

Thank you Amber

All 5 star ratings are done by staff or friends or family of staff, corporate asks them to raise their property's rating for extra points. A relative of mine was paying almost double what they should have been for 3 months because a property manager refused to change the amount on their bill to the newest Public Storage price. This place is terrible. On the surface, they outsource all labor work so the employees don't do it. In reality, they only send for the labor company once every few weeks or sometimes even months, leaving property managers and other staff to do dangerous independent heavy lifting. So any time you see someone leave their storage unit full of stuff, a Public Storage employee (a majority of which are older women) has to move all of that out on THEIR OWN. I myself, and others, have seen this happening in person. I've also been told that this specific Desert Inn location fired a long-time employee after they tried assisting someone who's stuff had been broken into overnight. Do NOT rent here.

Hi! I have been with them for over a year. Had some complications here and there. Some staff have helped me. Some stressed me way out. Overall, this individual name Albert. He has put lot more effort than the others. I’m truly impressed how he’s gone beyond to assist. I like to say THANK YOU! I was going to give 4*’s but I changed my mind. So hope he continues to do his best. Manifesting everyone sees the light of goodness. Possibilities for Potential of Future positive energy. Smiles!

Great place to keep track of thing.

Chevrolet. Super amazing. Great customer service. Bought a home so time to go.

Sherlle is a superstar great customer service

Sherlle was very professional and nice she got me into my unit in a timely manner I really appreciate that.

Sherrlle was awesome help

Excellent. Thank you so much. Polite gracious young lady.

Experience was great.

I came to make a payment @ 2830 East Desert Inn in Las Vegas, NV. Sherrlle was the associate who helped me. She was extremely professional and friendly. Unfortunately, not all Public Storage employees are as friendly as Sherrlle. You're fortunate to have her working for you . Thank you.

Spoke with Sherrlle she was very helpful with advising in getting me a new storage She didn’t mind showing more than one unit Great personality and great smile

Sherrlle was great and help us with a smile

Sherrlle was very pleasant and helpful. She smiled the during our transaction. Very positive experience.

Sherrlle Nace girl very helpful With payment

Sherrlle muy buen servicio la chica q atiende es super amable y te ayuda con todas tus dudas.

Not bad ,my unit needs rope to lift door which they said they would do

Sherrlle was very polite and helpful

SHERRLLE ITS GREAT... We got our place. Service and information excellent...

Sherrlle has been helpful and has a good personality

Sherrlle was very good.

Sherrlles' customer service is awesome. She went well beyond to help this 100% disabled veteran. And i truly appreciate everything that she did. She made it a very pleasant experience. She deserves a raise.

Great customer service! Karen was very helpful and answered all my questions.

If you want great customer service, come visit Ms. Karen Desert Inn facility!! She was amazing, helping me with some question about my rental unit. She went out of her way to make sure everything was set for me to move in. I highly recommend them. Ms. Karen was truly amazing!!!

Grate service! Tukoya was super amazing an super friendly. Happy with her help, amazing person thank you!!

I appreciate Shelly calling to verify I vacated.

Tukoya is kind and professional, she took her time to help me pick my storage and complete the process. Thank you

Karen was fantastic!!!

Tukoya provided me with great consideration and excellent service. She has my highest recommendation as a service manager.

Tukoya was very helpful! 10/10 reccomend!

Tokoya has been excellent since day one provided me all the information necessary, her service is above and beyond, super professional!! They have a lot of different options , everything is clean and safe , the policies are fair and clear. If you are looking for a space to rent this is good location and good service.

Would definitely recommend checking it out in person. As is everything ok the internet, it's hard to judge space. The people at the facility on Desert in/Eastern, are wonderful. I cant think of anything bad to say! Phone people were very pleasant. They asked questions to try and "roughly" give you an idea of how big a unit you'll need. I have a 7.5'/10', for a 1 bdrm apt, no appliances, except a microwave. I have 4 bookshelves, 1 couch, all the stuff people generate over 10yrs, etc. I had to cram my apt into that unit. I originally wanted a 5'/15' but they sold out.

Thank you so much Karen for your support and hospitality. You are AMAZING. You hold great conversation through out the process of me retrieving my storage information and unit. I look forward to seeing you again once I start to move my personal items. Thank you again and Stay blessed. I’m sure we ALL LOVE 💕 YOU!!!!

Good experience

It's kind of a bummer that this place closes at 6 Last couple of storages I had stayed open till 9