First time looking into storage. Jim was super helpful and made the process less stressful. I look forward to being a customer at this place very soon.
Jim , thank you for our help and merry Christmas and to your family!
Jim is always very pleasant and provides excellent customer service.
Daniel was great, very professional and helpful.
I was a satisfied customer until 6 months in and rent gets hiked 50$ and then 5 months later another 50$. Second time I wasn't even notified about the increase in rent. So I struggled to get my stuff out in two days. Im would not recommend this place. Unless you want to get charged more. 2 times a year your rent goes up. Very upset I have to move out and find another place. Such an inconvenience. Thanks for the horrible service.
Called because for some reason they didn't charge me like usual, waited on the phone for an extremely long time with no answer after the machine gave me options, nobody picked up, don't know how to pay them for my rental space
Jim was very helpful and a pleasure to deal with.
Jim was super helpful with our situation and made the process quick and easy.
Jim made it easy for us! Great customer service.
They informed me my unit had been broken into and then later informed me that they had deleted all of the video footage that could have helped. The guy even told me that, apparently, they had a large number of breakins and did nothing about it for months. Incompetent, negligent staff and I think the thieves have realized they have no security or cameras.
Very happy going into second month of renting. I did online booking and set everything up prior to showing up. The staff is very friendly and helpful with questions. The facility is clean and appears safe. The only issue I have is that the light in my 30' deep unit does not work.
Daniel was very helpful! Had a great experience overall, thank you!
Very helpful, friendly, and convenient. I was really pleasantly surprised by my experience here.
I want to commend the manager Danny , for going above and beyond the call of duty a very professional, courteous and helpful individual who made it a pleasure going to Public Storage every time a very hard worker & kind person who is a credit to Public Storage you guys are very lucky to have him as a employee take care of him sincerely yours Michael L ….
Daniel the guy running the facility was great. Very helpful!
The site has been good with easy access. I am not too please abut rate changes to existing customers. It looks like new customers get a much better deal than the customers that have been there for many years.
Wade is an absolute gem! Extremely knowledgable & endlessly helpful !
100% the man you need to speak to regarding anything storage related here 😊✌🏼
My storage unit lock was cut while storing things at this location. Other than notifying me, the staff have been completely useless in resolving anything. There are no cameras and they have no ability to remotely determine who stole all my expensive things. This storage facility is not safe and the security is terrible. Go elsewhere.
The Manager Wade was very helpful and friendly. I appreciated all his information and good advise for me getting set up. Highly recommend.
Wade is a very professional employee goes over and beyond.
Wade is very helpful
Great mannager
Awesome. Very convenient and staff was very friendly and helpful. Have rented here before. Very Recommended.
We’ve been a customer at this location for 10 yrs. Your property manager Jim was very professional & efficient on all our needs.
Now that Jim left you have a new manager Wade. He’s been very helpful & excellent service. He was very helpful in our billing situation.
Wade assisted me at this location and his customer service is 5 stars! Thank you Wade!
After some slight confusion, Wade was able to address all of my concerns and get me into the spot that I needed. Thank you for all of your help.
10/10
Maybe my 3rd review ever. But I really think this will help someone.
Went to pick up my trailer and someone took a grinder to my padlock and got in. I’m extremely lucky my generator wasn’t in there, (usually is) it was the only thing worth stealing. Took the severed lock to the office with only a disappointing response. Said I would have to file a police report for him to even take a look, nothing stolen so not even worth my added effort.
Didn’t even offer to replace my lock.
Rent at your own risk.
It was a good experience. My car was safe and the front desk was really helpful. The place was clean and there was plenty of room to turn around in the driveway.
Impossible to get in contact with anyone here
Very positive experience here. The lady behind the next was friendly, knowledgeable, and efficient. We had to come back a couple of days in a row, and she remembered us each time, and helped answer all of our questions. Made the entire process very easy. We were in the middle of a stressful move, and she definitely helped make the experience survivable!
No one in office all weekend
Jim C. was super helpful especially since I’ve never rented a unit before. Highly recommend
This is a quality storage facility that is safe, secure and with great management team.
Thank you Jim C for the help. Great, clean location. Excellent service!
Pam was absolutely amazing! Very fast process. We even had to go back and change storage units because the one we reserved wasn't big enough for us... The process each time was so fast and super easy. She's very nice and very knowledgeable ☺️ 6 stars ⭐
I received excellent customer service from Jim C. He answered all of my questions and assisted me with moving to another storage unit which saved me money. Jim C is a class act and a professional. Thanks Jim C.
Jim C was very professional and helpful with translation for me.
Jim was such a great help! He made my experience quick and pleasant, he took time to make sure that I felt comfortable and safe with my choices and I will definitely refer others to come here too!
Jim was amazing very detailed, great customer service awesome energy and very detailed. I felt very comfortable. Thank you Jim.
Jim was extremely helpful everything was easy and quick loved it
Jim is awesome!!!! Him help me with my rent, gave me the great and easy location.
I really appreciate that. Thanks a lot Jim
Jim was very helpful, polite and professional. I feel like I got a pretty good deal here.
Great place customer service was really good call or see Jim for all of your storage needs he’s great
On Friday I came into public storage a whole mess , scattered brained from all the moving fast I was doing trying to get the storage and my own rental truck , Mr.Jim was extremely helpful he quickly assisted me in getting my storage unit together even tho I was super and I mean beyond late for the reservation Mr.Jim was by far the best person to assist me there it was fast and easy . My phone was dead and he even helped me with a charge and turned on his own person hotspot so I could unlock my card on my phone that had no service on it . Just and amazing experience and a great human.
Thank you Jim for the help.
Ran ran into a difficulty and went out of their way to help me out greatly
Jim is the greatest property manager I have had association with.
Thank you.
Hi Jim so accommodating and awesome customer service…I will refer Public Storage to my Family and Friends…Rainbow location outstanding…5 Stars
Excellent service. Lei is awesome, she will help get the job done
Customer service needs improvement. Online fails to assist patrons:
Update; your response is the general answer when you don't know or ask what the issues are. Customer service is real and important. Has public storage degraded so much that a review like this Is even written to voice the failed business practices of your facilities.
Jim was amazing! Great costumer service. Answered all of our questions. Was able to give great details about the size of the unit. My husband and I walked in and had no idea what size unit to get. Jim asked about the amount of items we would storage in the unit. Figured out a size that would fit our needs, and even took the time to show us the unit! When I say professionalism I mean professionalism! He showed us how to close the unit, lock the unit, open gates and explained the monthly payment. What a great experience!
Jim helped me with my unit at Flamingo. I AM very please with the CUSTOMER SERVICE is still IMPORTNT!! Thank you!
The guy today was very helpful.
Quincy was amazing ! Thank you!
Quincy is the best help me a lot !
Jim is the greatest! He is very helpful and patient and provides excellent service
Jim was helpful looking forward to renting here next week.
Jim did a great helping get a unit, very patient and understanding with my situation. He deserves a raise. Jim also provided me with a comfort that I could upgrade my unite with ease.
Came in to tramsfer to a larger space unit and Jim was so helpful and so politely with an awesome customer servcie.
We had an issue signing up online so we decided to come in person to the office and Jim was excellent to assist us! He helped us out immediately. He showed us the size of the storage and made sure it was the right one for us. He also helped us sign into the app and showed us how to enter and exit the property. Jims assistance and attitude is rare to find these days with everyone always in a rush "helping you out" especially it being the holidays. He made this a great experience. Thanks Jim! Cant wait to store our stuff and finally have our home garage back!
Jim was very helpful. Great customer service
Just returned to Public Storage again. Love this location and I came back because of the manager. Jim is always friendly and very helpful and mindful of your needs. The facility is clean and it looks Like they just got a beautiful refresh.
I just moved back to Vegas and needed a small unit. Jim was extremely helpful and answered all my questions and concerns. Thank you for all the help Jim
Jim is very knowledgeable and was very helpful. Thank you Jim
Jim is always very kind and helpful. I would recommend this location if you are needing storage.
Jim, absolutely helpful & pleasant. Thank you.
Jim is the best property manager. So helpful and made things easy !
Great customer service. I changed my storage space reservation and Jim made the process extremely easy.
Great place east to access nice manager.
Jim was great! Will certainly recommend this location to all!
Thanks to Jim for the help with my rental. 5 plus stars
Great storage company and service.
Good service very patient thank you
Went into the facility today and Jacey gave me the best upmost customer service! Really appreciated her helping me out!
They don't raise prices multiple times a year like Extra Space Storage does.
Jim is the best property manager ever! He’s been very helpful many times over the years!!
The best part of Public Storage is working with Jim! He’s super friendly, helpful, and knowledgeable! He is always willing to help out and find solutions. We upgraded to 2 units with his help!
Jim helped so much he is awesome and really respected me as a human I will always feel good about him
I want to mention the professionalism Jim has always presented each time I visit.curtious and friendly,for all of his yrs at this location.also I just met Celeste on sun.she was extremely helpful,with a fun disposition,new to P.S I'm sure she will be an asset to your company thank you Thomas
Always a good experience at this location. Jim is great. There's always a friendly face here.
Jim is so very helpful. I appreciate him always going through extra mile!
Thank you
Great customer service and wonderful storage !
Mr. Jim is always such a great help.
Such great and helpful people. Clean and safe facility with very fair prices.