Rented here last year and had such a great experience that I came back today. The manager Heather, was wonderful in finding me the perfect unit based on my needs. Such a wonderful clean facility!!
Had a horrible experience with 2 other places; one kept raising the price every month and tge other was rude and disrespectful. Public got it all right the first time! Fair price, professional staff! I am moved in and it was easy and I would highly recommend!
Heather and Kayla made this really easy. Thanks for all the great help.
Heather was very helpful today with my space
The storage unit is great, but your app sucks! Constantly trying to push 3rd party ads and discounts feels like harassment. I just want to pay my bill and not be baited into a fake discount which looks like it can be used for my storage unit. I know I’m not the only who feels like this!
great service so easy to work with got in and out after making a reservation
⭐⭐⭐⭐⭐
Had a really great experience at Public Storage in Randolph. Heather was the one who helped me out and she was awesome! She was super friendly, helpful, and made the whole process really easy. She answered all my questions and made sure I understood everything without making me feel rushed.
Great customer service makes a big difference, and Heather definitely went above and beyond. I really appreciate her help and would definitely recommend this location to anyone looking for a storage unit!
Heather is amazing and stayed after hours to help resolve a tech issue. Really appreciate their customer service!!!
Dave was absolutely amazing
I had a wonderful experience at this storage facility thanks to Heather.
From the moment I walked in, Heather was incredibly welcoming, professional, and attentive. She took the time to understand my needs, walked me through the available options, and helped me find the perfect fit without any pressure
She was extremely helpful, friendly, and made the whole rental process fast and stress-free. Five stars is just not enough for Heather and the level of customer service she provides. The property is clean and secure. Moving forward, I Highly recommend this location.
Great customer service from heather today!
Simply the best experience EVER when it come to Public STORAGE. two thumbs UP for Mr Dave at the Randolph Rt 10 East Location. by the way Price wises Best around the Area.I had an absolutely fantastic experience with public storage! I especially wanted to give a big thumbs up to Mr. Dave at the Randolph Rt 10 East location. Also, I noticed that prices are generally the best in the area.
The manger Heather was very helpful today setting up my account today. Excellent customer service! Highly recommend public storage!
I had a great experience with Public Storage. The facility was clean, secure, and well maintained, but what really stood out was Heather. She was incredibly helpful, knowledgeable, and took the time to answer all of my questions. Her insight made the entire process simple and stress-free, and she went above and beyond to make sure I found the right storage solution. Excellent customer service like hers is hard to find. I highly recommend this Public Storage location, and if you get the chance to work with Heather, you’ll be in great hands!
Good clean air conditioned spaces. Dave was very friendly and helped us on our first visit to explain the layout. All units are ground floor so easy to access.
Excellent customer service from the staff. Heather and Dave were excellent in helping me select a unit with ease. Very professional and friendly.
Wonderful experience at this location! Dave is super friendly and very helpful! He made the process of switching storage units easy and simple! Absolutely loved the service my fiancé and I received!
I just want to give a huge shout-out to Heather at Public Storage! She was incredibly kind, patient, and genuinely took the time to listen to my concerns. Instead of rushing me or giving a generic answer, she worked with me to find a solution that was fair for both me and Public Storage.
It’s not every day you come across someone who truly cares about helping their customers, and Heather went above and beyond to make sure I had a positive experience. Because of her outstanding customer service, I’m happy to stay a loyal Public Storage customer.
Thank you, Heather, for making a stressful situation so much easier. Public Storage is lucky to have you!
I’m so happy I found this storage unit! It’s nice, clean, reasonably priced, and very easy to access, with everything conveniently handled through the app. The best part is that, unlike other storage places, they don’t increase your fee every 2–3 months. Highly recommend!
I really love this app and my storage unit! Very accessable and fun to use to store my things! C:
The management team and units of exordinary. Both exceed the radar for customer service and support 👏.
Dave at Ledgewood location was very helpful with helping to decide which storage solution was best for me. Highly recommend.
Heather was professional, and kind she helped me find the perfect size storage unit very quickly I definitely recommend this location to anyone looking for a storage unit.
Heather, at this facility has been nothing but helpful the places is immaculate had the best experience ever with all my units. definitely recommend this location.
The overall experience was great. Heather was very professional and kind . Answered all my questions and I'd recommend to anyone
Heather was very helpful today! Answered all my questions and found me the perfect unit!
Great experience. Very helpful
I recently rented a second unit at the Public Storage location in Randolph, NJ, and I was thoroughly impressed! The facility is modern, clean, and well-maintained. But what really stood out was the exceptional customer service I received from Heather. She was knowledgeable, friendly, and went above and beyond to ensure I found the perfect storage solution. Five stars isn't enough - Heather deserves a glowing recommendation!"
Thanks you so much...
5 stars for Dave at the front desk, very helpful and all around kind and understanding. Great guy! Made changing storage units in the system hastle free. Incredible service thanks to Dave!
This Public Storage facility is conveniently located on Route 10 in Randolph, NJ. Brand new, it is sparkling clean and access is easy. Making a reservation was fast and Caitlin was a big help finding me the exact right unit and setting up my account for electronic access to all gates and doors. Very happy to find it!
Good service, clean storage.
Unresponsive and uncommunicative staff Incorrect/misleading signs and information posted. Facility upkeep not done so you better hope the weather is good. High rates for storage. Staff seemed irritated when asked questions.
Great location and the staff is very helpful
Don't like that prices get change, it was told to me before I was owing $41and cents and when I went to pay were $43 and cents, is not the amount but the change and want to know y u did it?
DAVE AT THE FRONT DESK WAS VERY HELPFUL..4 STARS BECAUSE THE SNOW/ICE WAS STILL NOT CLEAN AFTER 1 WEEK!! Dave had to let me in the front entrance because dolly wheels would get stuck in snow
Dave did a fantastic job upgrading my storage. He was knowledgeable, patient, and explained everything clearly. The process was smooth and fast. Great customer service!
I’m very disappointed with this location. They do not properly maintain the property at all. When it snows, it takes them almost a full week to clean it up. The same thing happens during the fall leaves pile up everywhere and nothing gets cleaned for days.
It feels like they simply don’t care about the condition of the property. Even when you complain, nothing changes. For a storage facility where customers need safe and easy access to their units, this level of neglect is unacceptable.
I hope management starts taking maintenance more seriously
Heather was so gracious answering all of my questions to make sure I chose the right unit! I rented short term to help with an in-state move. Was priceless having ability to "purge" in stages : ) The facility is secure, clean & well maintained. I was always able to find a cart, and appreciated the bright lights. Would highly recommend this location.
The unit was clean, access was easy, and a staff member was on site, walking the halls which was great to see. He was also super nice and let us know if we need anything to give him a call!
Great facility and location. Special thanks to Blake! She was extremely helpful, answered all of my questions, and got me set up in no time. --- Had to update this and bring this down to 2 stars (from 5). After the last snowfall, it was 3 days before anyone could access the facility. Worse, there was not any sort of communication regarding when the snow would be removed and the building would be accessible again. It's very difficult to get a hold of anyone over the phone (left messages with no return call) and they don't seem to have standard office hours. The problem is, its not the first time the facility was not plowed or was poorly plowed. I've gone multiple times during which it was incredibly icy around all buildings because no salt had been put down. Given this experience, I moved out and found another facility.
The Employees were helpful when present. My main concern is that they don't clear snow for several days after it snows. I'm currently in the middle of a move and putting my household goods into storage. The movers attempted to put my furniture in storage and can't access the facility. This is three full days after it stopped snowing. Now I'm paying movers to store in their truck until I find a new facility forcing me to cancel two reservations at public storage. Frustrating! Spoke with a Representative and they explained situation and are willing to work with me to correct so I'm upgrading to 5 star. Will update here if anything changes.
It is inadmissible that Randolph Public Storage did not clear the snow even 2 days after the winter storm! Moreover they don't broadcast a communication saying that the snow was not cleared yet.
I am in the middle of a move and yesterday, Jan 27th I needed to store a large volume of items, I rented a truck, paid to have the truck loaded and was in shock when arriving at Randolph Public Storage: they didn't make any attempt to clear the snow. I had to pay again for downloading all items, also paid for storing the items in a neighbors' garage.
I had a difficult time locking my unit. I asked the clerk to help me. He showed me a couple of ways to get the latch to slide into place so I could lock it. He was kind and didn’t make me feel stupid at all. Thanks Dave from Randolph, NJ Public Storage!
The manager Heather was very pleasant. Dave was also very helpful and kind. They were both extremely patient with me because I am not awesome with technology. So a big thank you to both of them.
This is the first time I've rented storage space at Public Storage. Heather, the manager at the Randolph location, was wonderful. She was professional, friendly and very helpful. She listened to what I needed and showed me several units. As a result, I found a storage unit that was perfect for my needs. I highly recommend setting up an appointment with Heather if you're looking for a storage unit within the area.
Quadria was so helpful & had great customer service ! I would recommend this location to other people
This is such a great place. Heather helped me out it took less than 10 minutes and was able to start moving same day!
Ed and Heather are awesome! They are courteous and helpful. I was in and out with no problems, I have no complaints!
I've been using Public Storage for several years and recently switched locations to the new facility that's closer to home. I had to stop by the facility today and the gentleman behind the service counter, Ed, was very pleasant. He took care of the matter I asked about in a few minutes. I'm typing this review in my car because everything finished so quickly. I recommend this location if you are searching for storage facilities in the area. The rates are very reasonable and the building is clean and well-maintained. All of the team here are friendly, professional and offer assistance in a prompt manner.
Had the pleasure of meeting Heather today. Great customer service!
Public storage was great to deal with. They were more than reasonable and have climate control storage units. Highly recommended
What a piece of crap company and property manager. I’ve tried several times to visit the site for a tour and nobody work there. All of their numbers either send you to the general customer service or are out of service. The own corporation said they cannot connect with the property owner. On top of all that, I cannot log into my account which has my reservation. I’ve reset the password several times, have confirmation emails saying my account is active and have troubleshooted twice with customer service to no avail. They have most definitely lost my business.
Tierney was extremely helpful. Thank you again!
Today I rented a unit in Morris county and it was a terrific experience - Tierney, the customer service rep was informed, polite, extremely helpful and answered all my questions with great clarity!
I look forward to storing some stuff at this location - it is brand new - and centrally located - Thank you Public Storage!
My cousin and I just rented a storage unit and the man that helped us, Cliff Was amazing. Not only did he keep us laughing the entire time he gave us the first month for a dollar. How do you say no to that kinda deal. I was in and out it was super easy and he had the best sense of humor. I highly rate this place. Also the prices were extremely reasonable.
Had the pleasure of meeting Heather today after she called me for our reservation yesterday. Did the rental today with Heather and what a Professional she is and she took us on a tour of her new site and answered all of our questions. Thank you Heather and Public Storage you are lucky to have such an Amazing manager!
We have had the best experience with public storage!!! Jason has been the biggest help with everything. I highly recommend public storage and working with Jason!
Fast and easy process friendly staff
Very clean and organized! Very easy to navigate. Staff is very friendly and knowledgeable. I would recommend this storage facility!
Very clean and organized. Very easy to navigate.
Ms .Heather was really sweet showed us around made us feel at home, great place to go to and prices are amazing!
Heather was really sweet, handled everything very well, she showed us the space we paid for, was very welcoming!
Heather and Raine were AMAZING ! Heather made the process so easy. I'm glad I was able to secure a storage unit in such a beautiful, clean and maintained facility. I am glad I was able to check the off my "to do" list yesterday.
clean, easy entry, secure, modern tec with codes and security. App works great and easy in and out. Price is very competitive even with a major brand name. It's a winner.
Was Extremely impressed with Raine and Heather setting me up with my 10×15 rental.Very helpful and professional.
Brand new beautiful facility. Heather was awesome. Showed me around and helped me find the perfect unit for my needs. Made the process smooth and painless. Thank you!
-John R
Very good experience. Easy to get signed up
Ed set me up during a snow storm. Doors are white not orange at this location. Must be because it’s new.