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Public Storage Self-Storage Units at 133 2nd Street, Jersey City, NJ
Property Open
Mon-Fri 09:00 AM - 07:00 PM
Sat-Sun 09:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 09:00 AM - 07:00 PM
Sat-Sun 09:00 AM - 06:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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5'x4'Online only price$ 47/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 47 /mo $ 63Best Price Label+ one-time $29 admin fee
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5'x4'Online only price$ 47/mo
Small 5'x4'- Climate Controlled
- Locker
- Upstairs/elevator
$ 47 /mo $ 63Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 51/mo
Small 5'x5'- Climate Controlled
- Locker
- Upstairs/elevator
$ 51 /mo $ 68Best Price Label+ one-time $29 admin fee
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5'x3'Online only price$ 65/mo
Small 5'x3'- Climate Controlled
- Upstairs/elevator
$ 65 /mo $ 87Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 69/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 69 /mo $ 92Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 71/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 71 /mo $ 95Best Price Label+ one-time $29 admin fee
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5'x9'Online only price$ 153/mo
Small 5'x9'- Climate Controlled
- Upstairs/elevator
$ 153 /mo $ 204Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 159/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 159 /mo $ 233Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 231/mo
Medium 7.5'x10'- Climate Controlled
- Upstairs/elevator
$ 231 /mo $ 307Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 318/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 318 /mo $ 424Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 328/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 328 /mo $ 437Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 402/mo
Large 10'x20'- Climate Controlled
- Upstairs/elevator
$ 402 /mo $ 536Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 509/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 509 /mo $ 679Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Jersey City
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Thousands of Jersey City Storage Units Also Serve Greater New York City
Public Storage recently opened its largest storage facility in the country, with the most self-storage units, just over the Hudson River from Lower Manhattan. The cheap storage is located in Jersey City, an easy train or ferry boat ride away from NYC, for more affordable storage near Manhattan.
For the new Public Storage Jersey City, the company repurposed and restored a 100-year-old, block-long cold storage building in the historic Powerhouse Arts District of downtown Jersey City, near the Hudson River Waterfront. The storage facility offers a range of unit sizes from 3 feet by 5 feet to fit boxes, seasonal gear and small furniture to larger units up to 20 feet by 10 feet to fit a home during a remodel, or a small business. There is surely plenty of room to store new purchases from the nearby Newport Centre mall.
The location is easily accessible via Interstate 78 and the Holland Tunnel and is also near the Grove Street PATH stop. It offers free parking, a loading dock, and all climate control units indoors. The manager lives on site for extra peace of mind.
As one of the last, most affordable neighborhoods near Manhattan, and an urban cultural and business hub it its own right, Jersey City has been growing at a fast pace. Glass tower office and condo buildings have sprung up next to restored lofts and lively restaurant options. It seems Jersey City is as good a place to live as it is to look for self-storage in the 07302 zip code. Check out a drone video of our location and the neighborhood.
This Location Serves:
Jersey City, Manhattan, Liberty State Park, Van Vorst Park, Ellis Island, Hudson Exchange, Bayonne, Paulus Hook, Hoboken, the Heights, Greenville, Bergen/Lafayette, the West Side, New Jersey City University, Hackensack, Newport, Journal Square, Hudson River Park, Washington Square Park, New York University.
It is easily accessible from the zip codes: 07302, 07304, 07305, 07306, 07310, 10014, 10013 and 10012
Amenities
- Two entrances and underground parking available for free to customers
- The location manager lives here, for efficient service
- Electronic keypad access for customers
- Customers provide their own lock and keep the key
- Elevators easily reach all seven levels for easy loading
- Storage units from small to large sizes
- Free moving carts for moving in and out
- A store offers moving supplies from boxes to tape and furniture covers
- Climate-controlled, indoor units
- Trained and approachable staff available to answer any questions or concerns
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1907)
Brad, little Johnny, (aka Jr mint) and willie are the best
While you can get setup online, they also have full staff at the facility and onsite parking. John G. helped me find my space and get setup, it was a bit confusing at first but with his help everything was awesome!
Will was extremely helpful in getting my unit the day of. Definitely recommend!
I would like to thank Will and Latoya for the outstanding service. Really appreciate all the efforts! 🌟🌟🌟🌟🌟
This facility, staff and whole setup is great. My first time with Public Storage and John G was very very helpful to show me how everything works. Definitely 5 star rating for his help today.
John G is the best!
John G was amazing and so incredibly helpful. Could not recommend more!
Nice staff , safely , quality , It's a little expensive
Public Storage in downtown Jersey is a glaring example of a business that demands a thorough investigation into its questionable practices. In just nine months, I have experienced three increases in my monthly storage fees, in less than a year, the most recent of which came without any notification. Each time I tried to appeal these hikes, my requests were denied as if it were standard procedure. I lost access to my unit through their app after just one day, and on November 2nd, I found myself completely locked out, needing to engage front desk personnel to regain access, which was both frustrating and inconvenient.
In light of these issues, I have written a detailed letter with supporting documentation addressed to the New Jersey Attorney General’s office. My experiences have convinced me that this storage company should be avoided at all costs. I truly wish I had been warned before entrusting them with my belongings.
Brad was amazing and made the moving process super seamless and was very accommodating. 10/10 recommend
units here are clean and well maintained, but the staff made this the best experience I've ever had with a storage facility.
we were put in a pinch because of parade road closures in Manhattan, and were unable to move out on the last of the month as we had planned. John O. was quick to escalate the situation and was able to figure out an extension for us in under 30 minutes, instead of being forced to pay for an entire extra month. I will 100% be using this Public Storage facility going forward for any storage needs in the NYC area
Excellent customer service with helping with my need which were properly addressed.
Will was exceptional and professional. Thanks
We’ve had a unit at PS for 2 years now . We recently changed from a larger unit to a smaller unit. Latoya made the process so easy for us! She is kind and patient (I messed up the online reservation which she immediately fixed for us). The front desk staff in general have always been helpful to us. Overall , the location has easy in&out access once you learn to use the elevator code properly :) . I bring my foldable wagon for convenience , but, there are plenty of push carts available too!
Thanks again LATOYA for making our move seamless :)!
Many thanks to John O for help and assistance with moving
I really impressed about improving customres services in Public Storage.
Application, which is very useful and easy.
And staff.
The guy from customer service, Jhon O, really helped me a lot to solve all moving issues and how to manage all my stuff in better way. He is very polite and always ready to help.
Carmen , John , Will is amazing . They are the reason I am staying with this storage. Always helpful and very patience .
Mr. John G. was exceptionally helpful and went above and beyond to assist me in finding the perfect storage unit for my needs. I highly recommend Mr. John if you are considering renting a storage space in Jersey City. He was very patient and knowledgeable about all aspects of the units.
When I walked in, I was greeted by Carmen
She was very nice and polite and in 15 to 20 minutes I was in and out
Will was so helpful during what could have been a stressful move! I had so many questions and Will was patient with every one that I asked. I’ve never had a bad experience with the people who work here.
The place is safe, well lit, and clean. This location is so easy to get to — you can see the entrance from the Lightrail stop, it’s a block from buses, and a couple blocks from the Path station.
If you’re on the fence, choose this place, forsure.
John G was supper helpful. Good customer service.
John g was very helpful got me the correct size locker for all my extra stuff. Everyone should be looking to rent here
Brad was very helpful and made the process very easy and smooth, excellent service .
AVOID AT ALL COSTS!! The front desk staff are uneducated, rude, impatient and racist. They blocked me from going to my storage unit when I told them I forgot my keys, even after I showed them my rent proof of the unit in the app. They sneakily inactivated my code to access the elevator and would not let me go up until I booked an appointment with the locksmith “they have been working with”(interesting strategy of scamming you into paying extra money, huh?). They lied to me there’s no phone service upstairs and tried to control where I go. As a service user, I found their behavior lack of professionalism and integrity. What’s even more unacceptable is their racist behavior of cutting me off in the middle of conversation and told me “I don’t understand what you are saying”. Worst experience of renting, 10/10 don’t recommend.
Very personable service. Wil the rep who helped me get setup made sure to inform me of all details so that I wont be surpized later on and was ready to accomodate to make sure I was happy with what I got. Not to mention that the place is very well maintained and spotless clean.
Josy helped me a lot! I really appreciate it. Thank you!
The staff member Eric made sure that all customer services were met he went above and beyond to help me get my items moved in safely from chicago to this location he even helped me and my pregnant wife move up to our units i appreciate this kind of gesture and help moving into a new state i want to give him his flowers doing this for me it was a smooth transition and it definitely helped me. We need more people like him
John O with amazing service as usual
Ms. Latoya is what every professional should aspire to be! Professional, Courteous and extremely helpful
The staff at Public Storage is fantastic! John and Gwen were incredibly helpful and I would’ve been lost without them. Can’t thank them enough!
We have been using Public Storage - Jersey City for 2+ years now. In the last 2 weeks we added a unit, and moved spaces. For what could've been a very chaotic process - it went so smoothly! Thanks to John and Gwen, and the whole front desk staff - we were in and out of there! Even learned some new tips / tricks, and info. about our membership. Highly recommend!
Latoya helped me today she is the best great customer service at this location she went above and beyond!!!!
Highly recommend and shout out to John G who was super helpful and made the reservation process seamless. Unit is clean and functional.
Public storage was great and efficient particularly Josy who helped set
Me up and close out asap !
Josy, than you for your very professional and friendly service. It made our experience at Public Storage a very positive one!
The team was great and facility was nice.
John G and Will were super helpful and saved me a lot of $. I just moved to Jersey City and moved from a house to an apartment, so I needed a decent sized unit. John G and Will helped me navigate the type of unit I needed and saved me $ big time on my monthly rent.
Great experience. Very efficient. Highly recommended!
Johns patients professionalism and knowledge was greatly appreciated
John G at customer service was absolutely excellent to work with. Went above and beyond. Excellent facility.
Josy is very helpful to explain to us the details and help us navigate the storage.
John G. was amazing! Great customer care and more than helpful.
I recently moved out and had a lot of items to transport, including clothes, bedding, electronics, and more. Brad went above and beyond to help me move everything downstairs and load it into my Lyft piece by piece. He was incredibly patient and kind, even though it was nearly closing time (around 6:50 PM). To top it off, I didn’t have any cash on hand, but Brad reassured me that it was no problem. His exceptional service and kindness truly stood out. I can't thank him enough for making a stressful situation much easier!
And this is my first time knows a place can only be review once on google map, people here are soooooooooo nice!
Thanks, Brad!
John is 👍
Brad, Will, & John were all so helpful and accommodating with all of my storage unit set up! Having to move one storage unit to another is a lot of work, and I would not have been able to do it without their support!
I had stellar service with Brad. I had a bit of anxiety with moving my things into storage - will it fit?? He reassured me, walked me through everything patiently and made sure I had everything I need. Thank you!
Very knowledgeable customer service. Very clean.Good location
I've been renting from Public Storage for a few years now, but felt super compelled to come on and write a review because of the amazing customer service I received recently. Big shoutout to John G. for showing what optimal, attentive, client care looks like - super professional, patient, and kind. He helped me with some questions I had regarding rent and space, and helped me find the best solution. Actually made my day! Thanks John G. !
I Had to store all my belongings for 3 months. I showed up one day 2 hours before closing because I needed to get something from there ASAP. Tripes my storage unit was a mess and I had trouble digging through the piles of stuff I have. It was almost closing and Brad( a manager) showed up to help, he was so helpful and he made sure I got what I need, in the process he was also very understanding and wasn’t mad at me for staying late.
Thank you so much Brad!!
I’ve been lucky to have the support by John G. (and Gwen as well before) throughout the year and half I’ve been renting space at PS JC. I feel at ease leaving my belongings, my “home” in their care. John always goes beyond above and beyond, with upmost respect and patience, to help me whenever I have a question or need support with anything. Individuals like him make me not lose faith in humanity.
The process was amazing. Brad and John G are very helpful and friendly and made this process extra smooth and fun ! The storage units are huge and so secured!
Highly recommend this place…
I have been a longtime customer of this Public Storage location and have recently had the privilege of working with John G.. John was extremely professional, responsive and always followed through to help resolve the issue I had. The facility is always clean and well maintained, but it takes great employees like John G. to truly make this a great facility.
This is the best storage facility I’ve ever been a customer of! The staff is very friendly and helpful (shoutout to Will, Kristin, Gwen, Brad and Carmen). I’ve seen the staff treat all customers with the same level of kindness and attention, not just new customers. Unlike other storage places, there is always someone at the desk and the office stays open until 7PM.The facility is kept very clean and having indoor parking is amazing. As a solo female, I also feel very safe walking around the building with the bright lighting and security cameras everywhere. Definitely recommend!
Gwen at Jersey City Public Storage was fantastic—professional and straight to the point. She made the process quick and easy. Highly recommend her for anyone looking for a smooth storage experience!
Carmen the icon showed me storage units and had me set up in under 30 minutes.. need i say more she was amazing
Great storage facility, very clean and securely maintained. Helpful and to the point staff. Bill helped me out and answered all my questions after giving a detailed tour of the facility.
Very friendly customer service happy customer 😀
Thank you JOHN! Great team and great service!
We had a great experience w/Latoya. She was able to answer all pertinent questions we had about renting out storage units. It was appreciated.
This is a great facility to store at very clean great staff latota helped me she was great!
Latoya help with my move in today great service she was very detailed ask for her if you need storage.
Latoya was very helpful with my storage needs. Great customer service.
This is a wonderful facility. The storage spaces are good, neat and clean and it's a well maintained facility. The staff especially Mr. John G. is an amazing person and a professional. He has been very helpful to us in every sense and whenever or whenever we required any kind of help. He was always there in all of our trips to help us with storage or anything else. If there are more employees like him, this company would do crazy business. Kudos to Mr. John G. At the Public Storage in Jersey city.
Recommend people to get storage here if you need extra space that’s clean and with amazing staff. Especially, John G who is so patient to help me set up account, and really spent time to show me all different available units, until I found the one that suits my requirements! Love the service!!
John G was awesome. Patiently worked with us to find the best unit for what we needed at the best price. Was thorough with the details so we knew we were in good hands!
John. G has helped me with my services. Thanks alot man
John G of the 2nd St. Jersey City location gave clear step-by-step instructions and was very professional. Clearly a pro!
Been storing here for years. John G was incredibly helpful when I wanted to move to a different unit. Honestly made the whole process much easier than I thought it would be. Thank you John for making my life easy at Public Storage.
Great storage unit right here, as clean as can be and right in the center of downtown! Worked with Brad and he kept everything straight forward and easy. If you are in the area this is definitely the best option for ya.
Carmen showed me around the storage that might fit all my stuff in and helped me with all the process, it is a really good experience working with her and the public storage
All I can say is TOYA is EVERYTHING! She is courteous, professional, knowledgeable and I feel she really cares about us, the customers. She’s the best!
A HUGE thank you to Brad! I was an anxious mess from an unexpectedly delayed move and he was so kind and patient throughout the whole process. The storage I booked wasn't big enough and he even accompanied me up to find another space that was close to the first one.
John O, Will & John G help alot with the process.
John and the team were great and accommodated me. Very clean and nice facility!!! 10/10
Not very clean and bill keeps going up
Will at the front desk was exceptional in helping me find the right storage unit. He was patient, walked me through all possibilities and made sure I was comfortable before assigning me the unit. When you go here, just ask for "Will".
Public Storage employee John G was very informational and helpful with my rental process.
Will was extremely helpful! My reservation was not processing and he explained everything perfectly while also making sure I got a great deal! Facility is super clean and the staff is very friendly.
Updated Aug 2024- yet another price increase after they already raised it by $20 a few months ago. Ridiculous, it comes out of no where, hits hard and there's no justification for price gouging. Their costs aren't higher, the biz is run on a low pay skeleton crew, Floors are sometimes not swept or mopped for months (noticed the same candy & soda floor stain near by storage space), employees will wander on floors occasionally blasting their music from their phones (x rated lyric rap or death grunge hardcore screaming) and this year twice the elevators were broken and needed repair so you had to wait awhile when another is overused. Not exactly premium high quality they're charging for.
Updated Jan 2022 review: Thank you for extending the hours to a 7pm closing for most days (back to what it was pre-pandemic), makes a big difference. Still happy about the knowledgeable helpful staff, and security. Not crazy about price increase for my extra storage space but will stay put for now.
Brad was awesome 🤩 highly recommend very helpful
This facility has been generally clean and safe, but the rent prices have continually increased - what was an incredible deal 2-3 years ago has now increased almost 10X, frequently increasing as much as 50% in a quarter. I now pay significantly more than I would for the equivalent square footage in a luxury apartment.
Carmen and John O.
I love you.
Received a notice my small unit rate will be raised $20 in a month, after it was raised 6 months ago by $20 and the same 3 months previous to that. Ridiculous greed how they squeeze good customers who pay steady ahead of time, don't complain, aren't dirty or damage things. AVOID these price gougers.
I had a wonderful experience with John G. He helped me with my unit and gave me some very good advice. He was very professional, patient and nice. It was a pleasure speaking to him. I will only ask for him going forward.
Honestly, the support that Public Storage is Jersey City offers is above and beyond. Big shout out to Will, Gwen, and John G. for always being helpful and courteous––it's very much appreciated.
I had a great experience renting a storage space at Public Storage. John was very helpful in getting me the space and walked me through everything efficiently. Thank you!
Friendly staff. Clean space. Special shout out to Will who showed me around and how to use the access panels.
Kristen. Gave me the best service I have in years. She is an employee to keep and she is a plus to the company
I had an exceptional experience with John, Will, and Latoya at Public Storage in Jersey City. They were incredibly helpful and thoughtful, going above and beyond to assist me. When I needed a different unit to suit my needs, they changed it for me free of charge without any hassle. Their professionalism and kindness made the whole process smooth and stress-free. I highly recommend this location for anyone needing storage solutions. Thank you, John, Will, and Latoya, for your outstanding service!
John G was a great help, the entire process of renting was really easy because of him.
Gwen was excellent in helping get me checked out of 1 of my units and getting me a rent reduction on some of my remaining units at Public Storage Jersey City. She was friendly, professional, efficient and extremely helpful. I appreciate her overall interaction with me. Thank you all for your help.
Great customer service. John G as well as the rest of the staff was extremely helpful.
Excellent customer service from John G.! He is very knowledgeable, experienced, and patient. He was very helpful with our unit. Really appreciate… thank you John G.!
I absolutely love the assistance I received at this location. I had my storage since January and today was the first time I had to access it. I was so confused on the process an in a rush due to movers. But Brad was sooooooooo helpful, friendly and knowledgeable.
I also had a quick chat with Gwen and her smile and personality was refreshing.
I appreciate them so much!!!
Very nice and clean location …staff are very helpful…Mr/ John G from staff are very polite and helpful..I will definitely recommend it …
Brad at Public Storage in Jersey City is an old-school stand up guy! Its like finding an oasis in that huge desert. Wanna have your faith restored in basic customer service? Get Brad!
Great services provided by John!
Gwen was helpful in closing of my storage unit as I was not needing it any longer. Quick and easy.
They are great here!!! Very helpful and accommodating!
Josy and Jon O provided excellent service and allowed me to dispose of a tv that broke in transit. Highly recommend.
Brad and Will is very helpful
John O. Was super helpful, answered all the questions I could not find online nor on the phone. Was able to book on the spot
extremely grateful for John G’s assistance. He was very patient in helping me resolve my issues and answered all my questions. Fantastic service, highly recommend!
John G was amazing! He helped me with my 1st unit, and then a 2nd one!! I highly recommend John😀
Wonderful experience with John G. I had an issue with my new unit and John was very patient listening to the issue and working on finding a solution. I ended up with a better unit at a cheaper price! Highly recommend this Public Storage location. All staff are extremely helpful. Thank you again John G!
Great service! Brad and John-O helped me a lot and gave me a great deal! It was lovely experience.
Wow. God is good and he sent me an angel name Josy. I really needed to move into my storage unit. And the closing time has been challenging for me. But today I was able to arrive 15 minutes to 7. And Ms. Josy was my angel. She stayed late so I could move in. I am so thankful for her she is really and truly and amazing person. Thanks so much! I fill like saying it is not enough. I wish I could write it in the sky so everyone could see how thankful I am to my angel sent from heaven the one and only Ms. Josy. You will forever and always be in my prayers. God bless you and your family and your job for hiring such an amazing woman. May you continue to be Great 😊
Thanks for Josy, I can put my stuff easy and quick.
Great facility and super friendly and helpful staff, especially Jon O.! Thank you very much for your patience and assistance! Best of best!
The Employees here at public storage are the best and deserve more than 5 stars, they go above and beyond when it comes to customer and do an outstanding job. Shout out to John O, Brad, John G, Carmen, Gwen, Will
and Josy for the great service.
Brad and the morning staff awesome need more staff like this daily 👌
First time I used the storage and Brad was super nice and showed me my locker and that my stuff would fit there. Highly recommend
John O is super helpful!
John G was super helpful regarding my issues with the locking mechanism. I wouldn't have been able to access my storage without his help
Carmen, Will, And John O was very helpful and the service was exceptional. I recommend Public Storage for anyone who needs temporary storage.
Josy was so helpful and nice! Great service!
Will is the absolute man, he helped me with everything, he even offered to drive me to the airport and help me move he even cooked everyone filet Mingnon and had an Olympic gold medal. John O is a G
The place is clean and well lit. Service was impeccable by John O and the price is also reasonable.
Would have given 4 stars... but John O. And Carmen were so dope!
John O is good assistant manager
Great staff John G /Brad/Hong O/William was so wonderful is helpful polite and responsible they also stood on their word of excellent. I will record mend this storage company to all of my friends
John O/ Brad, William/ John G your staff was such a delight I have never in my life meet such caring , cares mattic personal the service here was 50 thumbs up. I will recommend this place to everybody I know and some. They are always polite and helpful and stand on their word of service they deserve raises and bonus. I work with people in high and low places.
We recently moved our storage to Public Storage and had an incredible experience. Will, one of the staff members, went above and beyond to help us. He was extremely friendly and ensured our luggage was secure and completely moved to our unit. His dedication made a stressful situation much easier. Highly recommend this location for their outstanding customer service and secure storage solutions. Thank you, Will, for making our move seamless and stress-free!
Gwen was helpful when I came , very polite and professional made my experience there enjoyable,
I been a customer for several years every time I come in the managers ms gwen and ms Latoya are very well polite and respectful on my situation that I had , it makes me feel like I'm part of the team keep up the good work 👍
The Manager Will is super nice has Ben more than friendly to us. 10 star recommendation! Thank you, Will!
John G was incredibly helpful! Navigated the website on my phone that I was not able to make work. Also made suggestions that saved me a chunk of money!:)
By far the best public storage I’ve been to. Staff was incredibly helpful and even stayed late to help us finish our move!
Adam was the absolute BESSTTTTTT!!!! I've been using Public Storage since 2021 and I love it!
John of Jersey city is very helpful and very pleasant. He has a great customer service skills. The location is clean and neat.
The service is 5-star but not the prices. You are signing a month-to-month lease. During my 8 years as a customer with multiple sized units, my rent has increased about 80 percent. So I moved out to Bayonne where property taxes are much, much less and have several unusual sized 10x9 units with a small regional facility. I am paying 60 percent of what I was before. Customers tell me here that they raise the rent about 5 percent a year. That is fine with me.
Staff has told me the large national storage facilities raise prices regularly as high as you can bear until you move out.
Also, one other comment: The business hours. At this writing Public Storage in Jersey City was 9:30 am to 5:00 pm. My Bayonne facility is 8:00 am to 8:00 pm. It is cheaper throwing most of your goods out and buying them again on Amazon when you need it.
Will, John and Gwen are the best. Helpful,Patient and Knowledgeable
I had an excellent experience with Latoya at Public Storage. I got a very tiny room with a colonne in the middle of my storage(5*10). She helped me out transfer to another storage room and put in the same level as my old room. She provided clear and concise instruction. Her professionalism and friendly made the entire experience enjoyable. Highly recommend her assistance! Thanks, Latoya!
Brad was so helpful for my first storage experience; he showed me the different sizes, explained things explicitly and clearly.
Very easy to work with. Will was also very helpful and took his time to describe the processes.
John G was awesome- so efficient, courteous, professional- he really runs this place like a well oiled machine and sets the pace to great experience. AAA+!!!
great facility! John O was extremely helpful and went out of his way to make our experience the best!
Very organized storage place.
Perfect/pleasant temperature setting and clean. You can drive into the building to load and unload. I've been customer for last 4 years and had no problems what so ever.
rude customer service
I had an exceptional experience at Public Storage, thanks to our sales guy John G. From the moment we walked in, John was incredibly attentive and knowledgeable and took the time to understand our storage needs and didn't hesitate to give us a detailed tour of several units. His expertise helped us find the perfect space, and his friendly, professional demeanor made the entire process a breeze. If you need storage in the jersey city area and want top-notch service, make sure to ask for John G!
I reserved a storage online which doesn’t have enough space for my stuff. John G helped me with reserving a new one and showed me everything about entering the storage, using the elevator. He is very professional and polite, giving me a wonderful experience with Public Storage.
John G was amazing! Super knowledgeable and helpful. Highly recommended!
I just left the public storage on 2nd street and i had a very nice gentleman ,John G at the front desk ,help me .He tried all his best to look for the perfect unit for me price and space wise. Everything was explained to me in details. I am very happy with the service.looking forward to having more great service while renting here!
Thank you John G! Much appreciated for your help on a smooth transition!!
Renting here is the worst experience of any storage facility I've ever used. Employees could not care less, blast terrible music with no regard for customers, give only wrong information compared to the website and Public Storage policies. Prices increased 450% over 5 years then again by 70% over 8 months. Avoid at all costs.
The majority of positive reviews are because they solicit reviews in exchange for discounts. This was offered to me at my initial contact and again with my girlfriend's contract.
Will, John G., John O., Latoyah and the entire staff are friendly and very helpful. They solve any potential problems and go put of their way to make sure my experience at Public Storage is a great one!
It’s very easy and convenient setup! Jonh. G is very nice and helps me out!
Super friendly and helpful service at Public Storage. John O went above and beyond. No complaints. Everything was fast and easy to manage. Loved my experience so much that I ended up getting a second unit here. The facility is clean and secure. Thanks again, John O!
Shout out to John for his great customer service !! This is a great facility with amazing staff.
Carmen is the greatest customer representative I have ever met! She helped my wife locate a nice storage unit easily and smoothed out all the transactions. All procedure are very pleasant. Highly recommend!
Jersey City location is convenient for us. John helped us on the day of move-in as it was our first time. He gave us all useful tips. Since move-in, he has helped us couple of times. Super friendly & always ready to help! Thanks John!
This facility is neat, clean, well maintained, along with very helpful staff. I needed to get a new storage unit, Will first spent a long time on the phone with me, helping me get through the online enrollment issue; then personally explained all the details when I went in to access the unit. It's truly hard to find the level of service and support that Will demonstrated. Highly recommend!
I had reservations at PS. Carmen was so helpful took time to show me different space. and kind
My experience at this facility was horrendous! My rent went up a lot after only 6 months! Stay away!
John G and Will are super helpful and very friendly
Will and John are super friendly and helpful!
This is a great mini-storage. Thank you Will for being so help helpful and kind!
Great storage place. Will was very helpful.
Had a great experience reserving my rental space. Will was the representative who really helped me with all my requirements and I was able to easily get my space and move in within few minutes
I started using this facility in June 2023 and most interactions with the staff have been positive. On site, everyone is usually very helpful but over the phone it usually depends on who randomly picks up the phone in the office. Today, I had an extremely positive experience with Will over the phone. Not only was he knowledgeable about the facility and services the company provides, he also listened to my needs after explaining to him my situation and helped to figure out a solution for me. I would highly recommend any current/future renters to ask for Will. His commitment to the company and level of service he provides is commendable and goes above and beyond. Please continue training your staff to provide customer service just like Will.
John G. was very helpful and informative in regards to the questions I had about the rental. He was very nice and patient with me. He showed me how to use the app and access the doors. Very grateful to him. Thanks again.
Great experience with a great team of John, Will and Gwen.
John was exceptionally helpful, really appreciate his help and suggestions.
Josy did a great job helping me and my familiy choose a unit today. She answered every question we had and showed me how to use the app!
I had an excellent experience with Josy at Public Storage. She provided clear and concise instructions, making the check-in process seamless and efficient. Josy was extremely helpful and attentive, addressing all my questions with ease. Her professionalism and friendly demeanor made the entire experience enjoyable. Highly recommend her assistance!
Recently checked in Jersey City 5x8. I did my research first, and overall this place checked all the boxes. But they get 5 stars for Will - he was so helpful at check in. Service does matter very much at this location, and I love that! Look no further if you need storage in JC, they have people on site to help when you come, plenty of loading docks, and huge spaces for a great price with a smile.
I've been using this storage place for just over a year now. It’s always super clean, and the people here are really friendly. A big shoutout to Will—he’s awesome! He really goes out of his way to help, thanks Will!
Josy helps me to how to move my stuff and she gave detail information to use locker! Thanks alot☺️
Will helped me and he was very helpful and friendly! He gave me a tour and got me set up with the perfect unit.
Super quick, easy and transparent. John took us to check out one storage unit and he explained us all the pricing, fees, promotions and termination processes that were in place.
In 10 minutes we had our own storage unit, thanks John.
Josy is perfect! She is really helpful! Fantastic experience!
Will was very helpful in getting us set up with the best storage space based on our budget and need. He also tirelessly explained all the diff safety and technical tips. Thanks a lot for the great service!
Gwen was super helpful, got a good price, easy process
Highly recommend this facility for your storage needs. Safe and secure location, great and friendly staff and amazing customer service. Kristen at the office is very nice and helped me out tremendously! Thank you!!!
This place is clean，large and convenient . Price online are much better than book in-person. Faculties are kind and helpful！Will and Carmen toured us around and showed us different size of room! They also helped us a lot when we move!
John O is magnificent!
Josy help me to get the storage I need. she has a great customer service. I will recommend this location. Thank You Josy
John O was great help amazing service
This is my third time posting positive comment about this storage. I am living nearby and is using their service evey now and then. Service here is amazing. Every staff here is nice and helpful. There's a magical staff name John G. Here's what happened yesterday. My key was stucked in the lock accidentally and my stuff were still inside the storage. I can't turn my key at all. So I went to the front desk and seeker for help. A moment later he came. John gently used some simple tools and opened the lock without any damage!
The 5 stars are for Will who provided amazing customer service! He showed me so many units until i liked the one i wanted to rent, gave good advice what would fit into the space and what won't and super helpful tips on everything else. He even helped another couple who was struggling with an offer they thought they had.
In terms of storage itself, the pro's is that it is close to most of the high rise buildings and is a clean secure location. the pricing varies widely so you could end up with a very high rate. and they don't offer 24x7 access is which is quite painful (in manhattan you can get 24x7 access)
Staffs are amazing and very helpful. But I really do not like that the company force their own lock and insurance to you. I only put children toys in the storage and do not need $15 a month insurance for that. Edit 1: I really hate it when they increase rate by almost 50%. Getting a better one soon. Do not come here guys. E2: just received "Customer Appreciation Promotion credit of -$43.00 on your account each month for the next 6 months until 12/01/2024". It is good but please do not do that again. 5% every year or 2 is ok. 50% just pure robbery and against all your loyal customers. DON'T DO THAT !!!
Carmen is super friendly and patient. Help me find the best deal and introduce me to their service. Definitely a warm experience here!
Carmen was the best help with our space. Thanks Carmen
Josy was amazing, helpful and very informative. She helped me from start to finish. Definitely will recommend this facility to everyone.
Latoya exhibition a high sense of professionalism in assisting me.
Ask for help from Gwen!! She’s the best in assisting with all reservations/anything related to your unit. She made my transfer process between spaces so easy and is the reason I’ll continue using public storage.
Josy！The most enthusiastic facilitator I have ever met, helping to solve many problems, originally planned to compare multiple storage in the choice, Josy let me finally choose here. Patient and enthusiastic, thank you for your help
Amazing storage facility. It is clean and safe. The staff is professional, courteous, friendly and helpful. They are all good, but from personal experience, a special shout out to Will. He is a wonderful ambassador for public Storage.
We had the pleasure of Carmen helping us with our move in she was great
Carmine and Josy were both kind and really helpful!
Clean facility with easy access and excellent staff! Always friendly and helpful, especially Will!
It was an absolutely amazing experience. The staff members were super helpful. I really appreciate John G and Will for their top tier assistance!
Ricardo was helpful beyond expectations. His guidance and suggestions were helpful and appreciated. Great service!
Samantha & Latoya I am so grateful for having you ladies help me with my storage situation. Thank you thank you thank you I almost lost my storage and twice it was up for auction and these two ladies guided me and kept me positive the whole time. You’re appreciated 🙏🏼🩷 many blessings to you and your loved ones
Great location. Will was friendly and got me a good rate
Will helped me out get the good space and a good price
The location is good and clean.
Their price policy? well... I started paying $31.99, second month $78.98, ninth month: $98.17 and twelfth month: $121.63.
So, the first time they incremented the rate I left a review, I got a call from a PS employee offering me a discount, inviting me to remove my 1 star review and mentioning that I could always call her to get a better price. I accepted the discount and I removed the review.
When I received the new increase email I did what she said and I called her, however she was too busy to pick up the phone or to reply to my voice messages (or to my emails). So, after 1 month she replied and increased the price.
Now? same situation. new increase, she is not replying (yes, I called to the location and their answer is "only this person can help you with this").
So, long story short: From $31.99 to $121.63 in less than a year.
Be ready for this increases, be ready for a none existing customer service and be ready for a nice and clean location.
DONT GO HERE THEY STEEL!!!
PS specifically Damien. He/she was nasty cursed at me when I made the claim then a regional manager got involved and she was rude as hell and told him to get involved and had him attack me when I got to the storage facility. They broke into my storage facility and I know because I have a mini cam in my storage and when I brought it to their attention, they basically forced me to get my stuff out within the same day and now I am in litigation please be safe and be careful they do break into your unit. They also change the rates without warning and if you have auto pay because they don’t let you know ahead of time and just take the money out
Great service and will was of great assistance with choosing my new storage. Will definitely recommend the place and thanks Will
I rented a storage space from public storage and the customer service guy named Will was very helpful letting me know detail oriented about the place walk me threw with A1 service just want to add keep up the great work.
I was blown away by how efficient the staff is and how straightforward the process of renting a space was. I recommend working with Josy, who is knowledgeable, kind and explains everything clearly and with a smile.
Extra clean facilities, easy access by foot or car and good prices.
Gwen is FANTASTIC. Always available to help in any way possible. The entire team is great but she’s the BEST!!!!
I recently rented a space there and I must say the the facility is very clean, location is convenient, and the prices are reasonable. John was very helpful and answered all my questions great customer service!
I was interested in getting a large unit and Josy was extremely helpful in showing me the space. A week later I returned to purchase the unit and with the help of Josy and John G. who assisted me with getting the best online rate and saving me a ton of money monthly. Both Josy and John was so patient and professional with helping me set up and walking me through the process. I would have not signed on if it were not for Josy and John G. working together to help me find the best unit size and a great price. Kudos to this dynamic duo.
John O and Josy provided amazing service. Definitely recommend!
Thank You Ricaldo and Josy for the help today. Great Service for helping out and doing a favor! Nice people!
Was at Public Storage Thursday the 21st. Closed out my storage unit. JOSY was there and she was spectacular!!! She answered my questions, closed out my unit and was so thoughtful and kind. I told her it was somewhat sad as I loved having my items at Public Storage and how when I needed a Storage they saved my life with all their assistance!!! Thank you, JOSY, and everyone at Public Storage for always smiling at me!!!!
We had John helping us. He provided great customer service, during our stressful moving.
The whole facility looks very clean and organized. One of the staffs, John, was super helpful and nice throughout the whole process! Thank you!!
The place is super clean, Tiffany and will helps me a lot, they answer all my questions and problems, super happy to choose them
Facility is very clean and John is friendly and helpful!
My car was violated by one old black female employee with green braided hair.
Although she saw me taking a cart and rushing to pick up my stuff , she still went ahead and put non adhesive brown packaging tape with a note on my cars driver side window. Another employee approached me and proposed he will scrape off tape residue with a razor blade! Is he mad?
Instead of checking my car in the database or walking through floors as all other employees do, she damaged my property while I am a customer of Public storage since it’s very opening in JC. I will go to Lexus dealership to fix it and will send management a bill. If it’s not paid, I’ll file a claim in small claims court.
I would like to point out a few key aspects of my experience with this facility. First and foremost, working with Will was a highlight. His expertise and dedication to prioritizing the customer's needs were evident, resulting in exceptional customer care. This leads me to my second point: in my view, storage facilities generally offer similar services. However, what truly distinguishes them is the customer experience, heavily influenced by the staff's quality of service. I encountered a challenging situation, and Will went above and beyond to clearly explain the necessary steps and actions to achieve the desired outcome. His commitment is commendable and exemplifies the kind of service that is both rare and invaluable. Lastly, I would suggest considering the 6th floor for rental. It is well-maintained and enhances the overall value of this specific location. I wholeheartedly recommend this facility for its superior service and quality.
This place is incredible. Great location great price great facility and the best part is Josy. She knows everything. Couldn’t be luckier to have her looking after us. Thank you Josy looking forward to seeing more of you!
Josy was very helpful, explained all the relevant information, and made the rental process very easy. Great facility. Highly recommend.
Raises rents every other month basically. The smallest unit is now over $200. Pathetic.
Will be moving stuff out asap. They are ripping off customers at this point.
Tiffany and John were very helpful in getting me the storage unit I wanted at a great price. I definitely recommend Public Storage in Jersey City! It's convenient, economical and has great customer service!
Thanks!
Danny and John and Tiffany - 10 star service!! Wonderful team and thank you for help!
Josy was super helpful with our process. She made our experience one of a kind!!
Josy was lovely to assist
I rented a unit at great price for the location. Will's customer service was top notch. He answered all my questions, took time to explain what I was getting, walked me through the documents and gave me a full tour of the facility.
Josy and Tiffany were super helpful finding me the spot I needed and helping me move in! They’re a kind team at reception
Shout out to the staff, especially Tifanny and Danny for being so professional and attentive. The storage is clean, checkin and checkout are seamless. Everything is well documented, and the staff is always ready to help you out. No waiting queues. 5/5
Updated on 8Feb23 - moved our unit to a larger one - Danni was awesome!
Devin was awesome. Great customer service and straightforward review of all options. Super positive approach. Now a customer!!
Josy perfect attitude and attendance
I recently became a customer and worked with Danny during the sign up. She was extremely professional, knowledgeable & courteous and made the process as smooth as possible. Danny is truly an asset to the organization and I highly recommend the Jersey City location.
The staff was exceptionally friendly and very very helpful 🙏🏼👍 I would highly recommend this facility to anyone. Thanks again 😊
The staff at this JC location are incredibly helpful. A big shoutout especially to BOTH employees named John and to the manager Josy. I reserved a unit while under a lot of emotional stress and created a big paperwork mess. All 3 staff members were able to situate my problem and get me accommodated within an hour. I am very grateful for their support at a time when I really needed a solution. Thank you 3 J’s!
Josy is very attentive and warm service with a great customer service. Thank You so much!
Easy process of finding a unit and John was a big help! Customer service was amazing and was so kind.
We moved into a storage unit at this facility yesterday. We had a great experience working with John, who was professional and pleasant, and he made the rental process simple and seamless from start to finish. Thank you, John!
Will was really helpful with figuring out the right storage and complete the check-in process pretty quick
Tiffany and Danny helped us with our unit move in. Amazing customer service. Always with a smile on their faces and willing to go the extra mile to help in any way they can!
John at the front desk helped me with everything on my first day getting set up with my new storage unit - very helpful and super nice
Facility is clean with plenty of parking, and everything is easy to access
I called the office to confirm if I could get a package delivered their on my behalf so I cab put it in my unit and they said there was no issue and within their policy.
When the package arrived , they refused delivery because they said they don't accept packages for non-business customers.
Extremely frustrating that their employees do not know the policy/make things up as they go.
And yes, the rate increase is very dishonest and the hours of operation are inconvenient
Will help me he’s really a great help
Friendly staff very helpful clean facility
Helped by Will, he was amazing.. great place great treatment
Will was great in assisting us in upgrading to a larger unit. Easy and great value!
I am a client there for more than 3 years. The person who makes it all such a great experience is John!
He is patient, sweet, really trying to take care of you with a lot of care and attention.
I recommended all my friends and family this location and always referred them to John.
The facility is very accessible, clean and pleasant. Great location.
Make sure to ask to be attended by John! He is your guy
Danny was super helpful in getting me set up with a new unit!
Josy at Public Storage was the best welcome to New Jersey we could’ve gotten! She made everything very clear and walked me through the storage renting process smoothly!! Thank you so much!
Will was absolutely amazing. We booked a room at the last minute switched for us to the right size we wanted and moved us to the floor we wanted.
Very personable. Great customer service and attitude.
Mark was very helpful in closing the account and helping us and clearing the doubts instantly.
And the public storage very handy and easy to use
I will strongly recommend for any foreign national coming to visit and store luggage for few days.
It's economical and helpful
Mark and the team have been so nice every time I come into this storage facility. ThanK
You. I give them high marks for their customer support.
Kayla was exceptional. Thorough and helped us with our inquiry.
Will and Gwen at Public Storage are outstanding! They consistently provide top-notch service, ensuring all customer needs are met with professionalism and kindness. The facility is always immaculate, with spotless floors reflecting their commitment to cleanliness. Their hard work and dedication significantly enhance the customer experience, making this storage location highly recommended for anyone seeking a clean, well-maintained, and friendly environment.
I recently had the pleasure of interacting with Will, an outstanding employee at the Public Storage facility in Jersey City. Will's professionalism and helpful demeanor made my storage experience seamless. His extensive knowledge and willingness to go above and beyond in assisting customers truly set him apart. I highly commend Will for his excellent customer service and dedication to ensuring a positive experience for all.
Amanda was great. Service impeccable.
Wonderful staff, Tiffany did a great job seeing us up.
Dane was fabulous in my time of need, provided me great comfort with his friendly demeanor and simple explanation of my storage options. Can and will recommend the facility and its competent crew!
Tiffany was fast , professional, & knowledgeable. She let me see the unit beforehand to decide if I needed something bigger or smaller. She answered any questions I had & her friendly demeanor was well appreciated. Shout out to all Staff at this particular location - they were all helpful.
I was honestly shocked by how smooth and efficient this place is. Communication about my storage unit was excellent, the app was intuitive and worked surprisingly well to provide access. It's also amazing you can just drive right inside to load/unload. The staff are all friendly and helpful too!
Excellent service! Dane was able to help facilitate my request within my expected timeframe.
The staff at this location is amazing, Danny personally helped me and was very kind and patient, extremely good customer service!
When you leave the space they make you pay for the entire month, even if you move out on the 1st of the month, you're on the hook for the full month payment. Total scam. Definitely feel like I've been taken advantage of.
Service was great from Amanda! I was set up quickly and got all the information I needed.
Appreciate it Amanda & Public Storage!
Danny was such a great help! First time having a storage unit and she made the process seamless. Thank you again Danny!
My sister and I had the best experience renting a storage unit at Public Storage in Jersey City (133 2nd Street) = all due to the excellent customer service from Danny. She was so friendly, professional and addressed all our questions. We were unsure regarding the size unit we needed and she showed us 3 options to help us determine what would work best. After we booked the reservation she escorted us to the unit to show us where ours was located - she went above and beyond. The other employees behind the desk were also all friendly and courteous! I definitely recommend this location!!
John was very helpful throughout out the whole process of canceling my old unit to a new one! He’s the best!!! Very patient and hard working.
Tiffany was a great! She made everything easier and quick! Thank you
This storage is very clean ! Danny was very nice she helped me and showed me the unit quickly, she was also polite and got me in and out ! I was already moving things into my storage within 10 mins ! I highly recommend using this storage and ask for Danny when you arrive!
I just moved (11/02/23) my belongings at Public Storage JC NJ. I had also a very disturbing experience at the the front desk on my third visit at the front desk. My story is a very long one.
I was disrespected by a very loud female employee. I only went there to ask regarding a charge on my card w/o my consent. She gave me some ambiguous answers but never answered my question. I have not returned there since. I was embarrassed there were other people (customers) there on that day.
The woman helped with the booking everything was good, I paid whatever I was charged.
2 things I found very UNETHICAL.
1) she wrote her own reviews 5 star, and showed it to me . 2)she enroll my card auto pay without my permission without my consent. I meant to utilize a different card . There is more to my story but I will stop now.
Great service.
The Jersey City location is great. Especially the team that works there , calling out John Golden in particular. If you want efficiency He’s your guy 👍🏾✨ Thank You !
Tiffany was super helpful in setting me up with a great unit and making everything smooth and easy. Thank you for a great experience!
Carmen went above and beyond to make sure that my experience was a pleasant one. She was very professional and she addressed all of my concerns.
Danny was so professional and super friendly! She took care of all of my concerns and provide excellent service!
I recently had the pleasure of working with Danny at Public Storage, and I must say, her assistance was exceptional. Her dedication to ensuring I found the perfect storage solution was truly commendable. Danny's professionalism and helpfulness made the entire process effortless and stress-free. Her knowledge and willingness to go above and beyond to meet my needs were truly appreciated. Thank you, Danny, for your outstanding service.
If I can provided 10 star I will give it to Josy. I need it a secondary unit she went above and beyond to help. Thank You Josy.
Josy went out of her way to quickly resolve a problem that I had with my storage unit. Very friendly and efficient customer service!
Amanda was amazing she helped me out and showed me how to use the app and access code I would recommend her for any help amazing 👏
Josy help me today and was very wonderful
I got help from Dane. I recommend Dane. Dane is extremely knowledgable and a 5 star with customer service. Dane is a superstar and I recommend everyone asks for him. He made my experience with Public Storage a great experience.
Amanda is the greatest customer representative I have ever met! She helped my mom locate a nice storage unit easily and smoothed out all the transactions. All procedure are very pleasant. Highly recommend!
Best experience at this storage unit, especially because of Will. I made a reservation and wasn’t told that we’re would be a beam in it. I went down to the lobby and Will gave us a better location and was a lot more convenient. He gave us the best customer service experience we can ask for. Thank you so much!!!
Amazing experience here. Great service and a super helpful staff plus I got an unbeatable deal! Many thanks to Will, Carmen, Amanda, and Danny for all your help!
Amanda very nice she helped me out she the best one
Samantha the district manager was awesome! She cut the lock to my storage for free, saving me $115. Fast and easy service, and super friendly !
Updated - Sam and Dane lovely super helpful maybe even cleaner than in past… although always spotless! Bright clean and lovely!!! I recommend - Nov 9 2023!! We have four units around the US, all do well. This one is the cleanest, brightest most convenient. Very secure. Antonio I believe in particular has been super helpful, but most staff generally friendly, they’re to help. I can recommend with ease.
Josy was amazing great customer service
The staff here was so accommodating. Gwen, Josy and Will really went out of their way to help me out in a pinch. They were genuinely sweet, and kind. I’ve had encounters at other places that wouldn’t have even thought twice about helping me. I really appreciate them.
Will was great with setting me up with a storage unit and finding the best location!
Josy is very helpful! Best service ever!
3 years later I used public storage and met her again. Tiffany is sweet too.
Amanda was great— super fast service and very helpful/nice
Shout out to Dane- by far the most helpful person here. Made the move in process extremely efficient and easy. Very convenient location and easy to get around.
I reserved a 5x4 with John and he was very helpful. Made the process super easy
Both Carmen and Gwen were very helpful for the overall check in process and sharing information.
I’m so appreciative of John’s help yesterday! My key broke in the lock and he went out of his way to help me and was so kind and patient the whole time. Thank you so much, John!
You open late and now your closing an hour earlier. That's terrible, what happens to people that work. I can't even make it to go to storage after work. At least at 7:00 p.m. it gave me an hour. And it's not like you open early that I can go before work.
At least if you are going to close an hour earlier you should open earlier.
Some storages open at 6:00 a.m. perhaps if you opened at 7:00 or 8:00 even however at 9:00 most of America is at work.
I've been using Public Storage for many years now and recently needed another unit on very short notice during a move. Carmen and Will were so helpful to me and made a very stressful situation much more manageable. They are great.
There is always something that does not allow me to give such a high rating. Perhaps it is because I worked at Saks Fifth Avenue for many years, and we all know their Customer Service is legendary. However, Public Storage on 2nd Street in Jersey City is that exceptional business that will get my 5* rating.
"I recently rented a storage unit at Public Storage on 2nd Street in Jersey City and had a great experience. The associates who helped me, William, Carmen, and Amanda, were incredibly friendly and knowledgeable. Especially William who answered all of my questions and made the rental process a breeze.
The facility itself was very clean and well-maintained. I feel confident storing my belongings there knowing that the staff takes pride in keeping the space tidy. Access through my phone into the indoor parking is great.
Overall, I would highly recommend Public Storage on 2nd Street to anyone looking for a reliable storage solution. Thanks again to William, and the rest of the team for their excellent customer service!" By the way I forgot to mention Samantha, she runs the location, she was passing by the customer service area and said hello, a nice change from today's busy people not making connections with their customers. No so at this location!!
Nice and clean . Carmen at front desk was very helpful
Came in real close to closing staff worked extra hard to get me in my unit. Special shot out to the staff Damein, Amanda, and Carmen.
John at Public Storage deserves 6 out of 5 stars. He went above and beyond with helping me when my unit wasn’t exactly what I needed and even problem-solved fitting a couch into the elevator. He made today’s move in day so smooth - thank you, John!
Will is the man! If you want to get set up right or have issues, talk to Will!
My move-in experience at this storage facility was outstanding. Danny, the individual assisting at the reception, provided exemplary support throughout the entire process. She demonstrated considerable patience, taking the time to understand and address my concerns, guided me through the storage space, and efficiently completed the check-in process. I deeply appreciate all of her efforts to ensure a smooth and pleasant move-in experience. Overall, this place appears to maintain high standards, particularly in delivering excellent customer service.
Excellent experience!
I was putting my apartment in storage and needed to fly out to Cali the next morning. Had no movers and Josy provided me a hand with a very heavy mattress. She was kind and very professional. I will be referring friends in the area to store items with Public Storage and ask for Josy🫶🏾
Josy and Gabriel provided me with excellent service . I will recommend this facility
William was OUTSTANDING !!!He took his time in showing me the facility and taught me on how to operate the elevators using an access code, and how to use the entrance door with my phone .
Great location and space. Carmen was professional, polite, and took really good care of me as a customer.
Professional staff took care of me. Shoutout to Amanda 💯 ask for her assistance if you’re looking to handle your business smoothly
Amanda was very helpful! Thank you!
Jody was amazingly helpful and professional.
Y habla español también.
Public Storage is a great place! The Grove St location is very well managed and the management over there is very accommodating. Special thanks to Will for making my move seamless.
I had a smooth experience from unloading area to storage unit. Their representative, Will, was super helpful. He helped us route our movement from the closest elevator to my unit. He even replaced a faulty lock for us at the end. Saved us a lot of time. Thanks, Will. 👍🏽
All 3 of the front desk guys, John, Will and Carmen are very helpful and they even got me changed from locker to a whole unit. They accommodated me for everything I asked.
Danny was super friendly and helpful! Great experience.
Worst customer service ever. Every time I’d go to the service desk there’s someone with a attitude. I asked questions today, I have a boot because of torn ligament and these people made me walk up and down and tell me it wasn’t necessary. And I’m frustrated and the person I’m going to say was the manager said just take the key to another employee, and said thanks bye. No empathy whatsoever and I don’t need pity but I need factual information.
Clean, organized, great location
I had such a great experience. The facilities were clean and the staff was super helpful. Josy helped my boyfriend and I when we were in a sticky situation with a scammy moving company. She helped us get the stuff to the unit and had a smiley cheery attitude. She really cares about the customers storing at public storage.
Public storage in jersey city have some of the kindness, most helpful staff members. Especially Josy - she was so kind and helpful. I had a horrible scammy moving company that showed up close to closing to deliver stuff to storage. She went out of her way to help them and me move my stuff in. It made a very stressful experience a lot more relaxing. Cannot thank them enough!
Josy thank you so much for the help!!! Good service!
Josy is amazing!! Nice experience!! Thank you so much
Josy excelente service. I will recomendó tris location .. Thanks aguín Josy
JOSY PROVIDED ME WITH A VERY PROFESSIOMAL SERVICE AND WAS A EASY EXPIRIENCE
2 hours till closing and theyre already locking the carriers (carts) Some of the younger staff has horrible attitude.
Thank you Josh for help
UPDATED REVIEW 08/18/23
I guess Damien is not there anymore.
I called to see if I could get my rate adjusted again and they told me that it was a one-time courtesy.
Damien told me to call back to re-adjust if the rent went up.
I guess that's the way they do business with the people that have been there for years.
Location and facility was great for me, but they kept periodically raising the fee ... to what has about doubled the original rate!! My last notice was an increase from $147 to over $200! BEWARE! I'm looking for someplace less expensive. for a more reasonable place.
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After my 2 star review and above note, I was surprised to receive a note saying my rate will be held at present rate for 6 months with request to adjust the review (why I raised review to 4 stars). I appreciate that someone actually reads these reviews and trys to resolve issues. I am grateful for the 6 months at same rate, but I will be moving to a smaller unit and still keep looking for a less expensive storage, at least one that won't periodically keep raising the rate.
Thank you so much for Josy’s help!
Josy and John helped with my storage needs, they have great service and building is clean. It make me feel my stuff are safe. Excellent service!
Josy helped me a lot. She is very nice and doing everything professionally. I love the service of this storage.
William helped me a lot! Thank you guys!
I have been renting a space for 4 month and my only complaint is that it’s not open 24 hours or at least extended hours, so it’s hard to fit in a visiting during the week
Disappointing Experience at Storage Rental Service
I regret to share my recent experience with the storage rental service, as it was far from satisfactory. The individual at the front desk exhibited an attitude that can only be described as arrogant and displayed rudeness throughout our interaction. Their behavior not only lacked professionalism but also reflected poorly on the overall customer service.
My dissatisfaction arose from several issues that occurred during the rental process. Firstly, the attendant changed my quote twice, increasing the rates substantially without any justification or respect for the initial reservation quote. This unexpected increase in costs was not communicated to us beforehand, leaving us feeling blindsided and taken advantage of.
What made matters worse was that the attendant failed to disclose the possibility of a higher rate unless explicitly asked about it. It is evident that this lack of transparency was intentional, making it even harder for us to trust the process.
She yelled at me, stating that she wouldn't attend to me and refused to accept my request to change to another person to handle our case, as communication with her was impossible.
Be sure to make your reservation online and never negotiate prices at the front desk, as they will charge you more and provide you the worst experience ever.
She was the best. She was really good and I was very satisfied. Thank you Amanda
Carmen was absolutely amazing at helping me with my storage unit! She was informative, helpful and patient.
This space is well maintained and professionally operated. Kudos to Danny who helped us in setting up everything. All the staffs are really friendly too. Highly recommend overall.
Great service from Gwen and Carmen got me the exact right size I needed very friendly and efficient made the process a pleasure Thank you again Gwen and Carmen
Wonderful people the ladies were pleasant and funny and fast and clear with everything , love the service
Will provided outstanding service, seeking the best storage alternative for me for a reasonable price. Thank you.
Josh saw me waiting , was very attentive , hard worker , she know how to connect with customers , I’d like to thank her for helping me out on 6/29/2023 . I’d advise the higher up to pay attention to her work ethics thank you
Great experience with Carmen and Will. They were very helpful. Even Miss Josy was generous enough to give me a promo!
The original price went up significantly after a few months for no apparent reason. Be careful that the rate they charge can change on you without notification. Not talking about introductory savings but the price you were told it would be once that introductory expires. Very annoying when you expect to pay a certain amount and used this storage because of a good price over other storage places. Only to find out later at around 3 months it actually is more than competition.
Otherwise great climate controlled indoor facility with elevators and plenty of dollies. There is also never a problem parking inside with cars or at loading dock with trucks.
They do close at 7pm so make sure that works around your schedule but other are open much later or even 24 hours.
Also, there is NO GARBAGE or dumpsters available so if you plan to put stuff in storage and look through it to throw stuff away you have to find your own way and place to throw things away.
Only half of the elevators works at any time. Not nearly enough carts. Have to wait for a cart every single visit
I would like to say the staff here was more than helpful you did an amazing job making my experience simple and painless. Will took the time to explain everything step by step and went above and beyond. Carmen and gwen with the assist they were also great. This is a great team here at Jc
Amazing Help By Amanda ! Fast & Informative thank you
Will helped me and I had a great experience. First time public storage user and I’ve been pretty stressed about the process, not knowing how to load, get in the building and how to access my storage. Will really took the time to explain the process to me and gave me a tour! Really recommend the space. You know you’ll be taken care of. All the best to everyone with the storing/move process. Good luck!
Had a great time setting up a rental unit today with the support staff in the building. Carmen was extremely professional and insightful. She walked me through everything I needed to know to get set up with my storage unit. I’m glad I went in person, because I wouldn’t have figured out how to properly lock a unit without her instruction.
The staff also was also helpful explaining some confusion I had with the app and with billing. I had a lot of questions, and I appreciate that the representatives were knowledgeable and able to shed light on what otherwise would have been a confusing process.
Amanda provided outstanding customer service. I'm sure Public Storage appreciates employees who know how to listen and address customer needs. I'm very grateful to Amanda for making my first experience with PS an exceptional one.
Such a scam, no where up until you have paid it says no Move-In after 7pm. Everywhere says accessible 24/7, however “no move-in after 7pm” was deliberately left out. And admin fee is non-refundable. I called to cancel immediately after I realized there is no move-in after 7pm, they wouldn’t refund me. Wow. What a service.
Damien walked me through the entire process and did an amazing job!
William and Gwen were very helpful too!
I recently experienced exceptional friendly service at public storage by Damien, I was greeted with a warm smile and a friendly welcome . He was happy to answer any questions I had about the service or make recommendations based on my preferences.
I highly recommend this public storage place for anyone looking for a exceptional service.
Looking for Damien, he is the man👍🏻👍🏻👍🏻
Had a problem with reserving a space online. Latoya helped me through the process start to finish. Excellent service.
From first call I made to book the storage till making me understand the whole procedure to checkin and use the storage , the support provided by Carmen was superb , she does deserve 5 stars. Overall awesome facility , clean and easy to use.
I had a call today with Damien and she was absolutely terrific in handling my issue. Brian H.
The best part about this location is the people! Gwen, thank you for going above and beyond to make sure everything was good to go. I am very thankful for your help! The signup process is easy and fast, and the facility is spotless.
William was a great help to us when we went to set up our storage place. Was very patient with us when we tried to figure out which storage option would fit us best, and has a great sense of humor! 10/10 recommend dealing with him anytime you go to this location. This man deserves a raise!
Carmen gave me awesome service very patient..
Thank you to Gwen and Will for their excellent customer service and hospitality! I was worried because I booked a storage too small but they helped me transfer to a larger storage that’s more conveniently located unit with ease. The facility here is also very cleans and well maintained.
Gwen at Customer service is amazing. She was very helpful in helping me find a new unit because my initial unit was too small
William!!!🌟made my move so quick and easy. Well knowledgeable and suggested me the right unit that could hold my stuff perfectly.
Thank you again William 🌟and the friendly team members. You guys rock
Josy is really nice to help me finish all staffs. I really thank her.
Latoya was more help than she know, this is a top notch facility with top notch personal. Latoya was very professional and prompt.
Thank you for the wonderful service.
I was just at the Public Storage in 2nd Street, Jersey City a few days/weeks ago — last April 16th and April 30th — and these 2 staff members, Damien and Antonio, had been really helpful as I downgraded and moved my stuff from a bigger unit to a smaller one. They helped me get the best rates and deals and I’m really grateful for their recommendations. The process was smooth all throughout. Thank you and I hope you keep helping customers the best way you can! 🙏🏽
Public storage called several times to get me to finish reservation set up online because they said it would be easier online. It wasn’t. However, the staff on site (Damien and Will) were super helpful and quickly helped address questions and setup. Would definitely recommend this public storage location
Rasha was extremely helpful in all areas from securing my facility to a smooth exit process. Highly recommend!
Josy great service big thanks to her 🙏🏾🙏🏾🙏🏾
Recent repairs have really improved the elevator situation! Samantha and Damien were very helpful with a recent billing issue.
Damien was super helpful! Excellent customer service
Staffs are friendly. Dane, Damien and Carmen are very knowledgeable and helpful! Impressive customer service.
I get help from Carmen and Damien today, they guide me through different rental spaces and explain the price and payment with great patient and very detailed! Very lovely!
Just signed up today. The staff was extremely friendly and helpful. Will and Damien gave me a private tour and provided me with all the information for a seamless move in. Facility seemed very secure, clean, safe and secure and the process was very straightforward. Thank you Will and Damien for your help today!
Yes I stopped by this location to get some info about storage this week.And the associate Gwen was so friendly and knowledgeable about your products I just had to send a review.She was EXCELLENT.
Recently I visited Public Storage in Jersey City. I was assisted by a woman named Latoya. She was very knowledgable and professional. Latoya did an outstanding job!
Latoya AWESOME SERVICE!!
Ask For Latoya She’s Great She Is The Best At What She Do.!!!
Will at jersey city, NJ really got me in to a great unit. Their staff was on point and very helpful in giving me what I was looking for.
Josy customer service is excellent! I will recommend this facility to friends.
I've never used a storage facility before so I had lots of questions. Fortunately, the employee who helped me; Dane, was super patient and took the time to go through prices, what the process would be and all my different options. Huge thank you for making this process that much easier!
went here with questions about their pricing structure and also to find out about the different spaces they provided. I met a nice employee, Dane, who was great in answering my questions.
Earlier this week I visited this location to inquire about a large space since I’ll be moving into a smaller space soon. An associate Dane assisted me and he was so helpful. I explained the amount of furniture I had and he recommended a better size unit than what I thought I needed. He was very knowledgeable and answered every question I had. Great experience overall and very helpful, friendly staff at this location. I will for sure be using their services and recommending them to friends/family!
I’ll be moving to the area soon and visited this location to find out what storage options were available. I work in customer service and appreciate having positive interactions and well - I was EXTREMELY impressed by the detailed information that Dane provided - along with his excellent customer service.
He was attentive and answered every question that I had, very patient when explaining my options (even when I asked a second time) and helped me to find the solution that would work best for me. I will be using Public Storage for all of my storage needs going forward thanks to him! Thank you for having such a great team!
I called around to multiple facilities inquiring about storage spaces and I was inclined to leave a review because of the hospitality I received from one of the workers named Dane. Very knowledgeable on all of my questions, I was impressed.
Will, Damian and Carmen left an incredible impression on me. Excellent service and patient to answer any questions you may have. I was well pleased for the entire transaction. Will definitely recommend to friends and family about this facility.
I had such a great and helpful experience with Carmen and Damien. They both helped me with quick check in, understood my requirements and helped me with everything
Looking to put some belongings into storage. Went to Public Storage in Downtown Jersey City to inquire about size and pricing. Dane who assisted me was extremely knowledgeable and thorough with all information. He helped me choose what worked best for me and helped me with some packing supplies.
Great and helped me so much will def be here alot with help like her josy
I want to shout out to Gwen and Damien. They were professional, knowledgeable and helpful.
Another time I was at the location and one customer took 4 carts. I need only one cart but he hogged 4. He said he was using all 4. Public storage staff came to my rescue and told that guy he can only have 2. The staff are on spot.
If a need a storage space, this is the best! Hours are great 7 days a week 🤩
The district manager for this property went above and beyond. As she toured me on each of her properties to see what was best suited for my needs. I would highly recommend renting at any of these properties. Great staff as well.
Damien was great! He was clear and helpful and gave speedy service while being super friendly!
Had an incredible experience today with Public Storage and Damien! The check-in process was a breeze, Damien was super accommodating and helpful, that made my day today 😀
Absolutely, amazing Experience. Josy was kind and very helpful. Honestly, was treading the process but she went above and beyond to make it seamless and stress free. She showed me everything that was available along with details. Great great service. If I could give an extra star for Josy alone. I would! 6 stars.
I got the perfect downsize unit I was looking for and was helped by Antonio, Damien, Jody and Gwen. They were all super helpful and professional
My experience here was great thanks to Josy. Very kind and helpful
Very clean and well looked after facility. I have had a space here for 5 years now but went back because i had to make some changes.
The staff here is very pleasant and i had a great experience. Latoya and Carmen were especially helpful who helped me go through all the viable options and finalize the best option for us. I am especially grateful for the time and effort they put in to get something within our requirements. They were smart ,professional, patient, and had all the answers to my questions. I would definitely recommend getting storage here.
Clean and well-maintained storage units and other areas. Extremely professional and knowledgable staff - Latoya and Carmen were super helpful and patient in finding us the right unit for our needs within our budget.
William was awesome in helping me find the perfect unit for my needs within my budget. He also explained all the details clearly, which was extremely helpful. Thanks William!
Has reasonable prices.
Clean facility and friendly service. Damien was very helpful in check out process.
We have been customers of Public Storage for about 4 years now and so far we love it. Recently we switched units and, because we're very forgetful people, had such great help from Damien, Will and Josy... They were very nice and helpful. Got so much information about our units from Damien to help us moving forward (information I didn't know because my husband started the process years ago and just didn't tell me much because he forgot himself lol) .. Everything is so clean and extremely secure... My husband and I joked about it being more secure than Fort Knox lol.. It makes me feel good knowing that it's a digital trail for everything and cameras.. Great experience so far!
Josy was so helpful! She resolved the issue quickly and walked me through the best way to move forward. Josy is kind and incredibly efficient! Thanks for all your help
Will, Damien, Gwen and Josy, Have been extremely helpful with storage rental. I got the best customer service
ever. I've sent emails to friends to let them know about the exta ordinary service.Many thanks Sheba Forrest
I had a wonderful and seamless experience at this location. Josy especially went above and beyond to assist me! We had rented a UHaul and had some last minute detours due to traffic and did not have enough time to move all items. Josy helped hold the door and provided carts to make the move easier and get all things done in time!
Josy and Will have a great service. Clean facility I will recommend.
Ebben, he was very helpful and professional
Thank you, Will, for giving us a tour and helping us understand the different size options. That was super helpful!!!
More than I ever wanted. Great space, clean location, affordable. And an amazing staff ready to give you a hand with everything you need, specially Josy, I’d live in here just to crack jokes with her. Highly recommended.
I had a great experience renting a storage unit at this location. Would highly recommend this place. Shoutout to Damien for his excellent customer service
We moved our house stuff to public storage jersey city and we met Damien, he helped us to make things easier.thank you 🙏
Clean space and Damien is very helpful with finding the right unit, booking and with all our questions. Highly recommended.
Damien and Carmen are literal angels on earth. Ask for them specificallyyyy
Edit Dec 21, 2022 - (Changing rating from 5 starts to 1 star) Do not rent from this location if you have an option. They will give you a good promotional offer upfront and then will increase you rate. My rate was increased every 2 months. I had to call and get the rent adjusted. Finally in December my rent was doubled and they said they cannot do anything. I am looking at other options which are more transparent and don't exploit your situation by increasing rent every 2 months. DON'T FALL INTO A PROMOTIONAL PRICE TRAP!! Eventually prices will go up and customer service will go down the drain.
Also if you are wondering why they have such a great rating - that's because they ask you to give you 5 stars and often they have asked me to do it while I am still on call with them. I have changed my rating from 1 star to 5 stars after every price adjustment but now they no longer care
Will is amazing! I came 10 mins before closing with a bunch of stuff and he directed me to my unit and unlocked it for me. He was so kind and helpful, anyone else in his position would have grumpily said that it’s closing time and that policy is policy and that I wouldn’t be able to come in. I assured him I would be quick and wanted to leave this review for how smooth and easy my process was with Will. If public storage managers are reading this Will deserves a raise! I’m telling all my other college friends to store with public storage!
So happy to know that they’re accommodating to any inconvenience I have. I was a ball of nerves, concerned that my belongings would be lost in a flood that JC gets in colder months. They told me they can put my things on a higher level. Thank you!!
Ebben is friendly, warm and fast. Very satisfied
Ebben is a great customer service. I will definitely refer to my friends.
The service is terrific, Gwen is being overwhelmingly helpful and solved all my problems! Definitely recommend here
First time renting at Public Storage. The experience was very positive. The place was clean, well lite and with strong security features. There is indoor parking and unloading.
The check in was comprehensive and seamless. Will was great! He explained everything clearly and made sure we understood the pricing.
Tip: You have to purchase a public storage lock ($19). It can be used at any Pubkic Storage facility, but is a cylinder lock so can't be used elsewhere. If you want extra security you can add you own lock as well to the unit.
Damien and Gwen were great!
Great facility and better management! I had an issue and they stepped up and addressed it. Highly recommend.
We had a great experience at Public Storage. Damien was incredibly helpful and provided especially great service. I would highly recommend using them for storage if you are living in Jersey City.
Damien provided excellent customer service when I called with a unit issue. He was professional and handled my issue in a timely manner.
Damien and Gwen has been a great help with retaining my current rental price. Exceptional customer service to your company
Awesome and efficient service from Ebben. Was so quick and easy to get our unit.
Great service today at Public storage! Super easy and they helped me with a last minute change to a larger locker. Highly recommended. Damien, DW, Will, Josy, and Carmen were all really helpful!
Ebben and Danny were really helpful during my tour. Gave me a good run down of the facility and answered all my questions. The storage unit is clean, secure and looks like it will suit my needs
Damien,Gwen,Ebben and Carmen are an amazing team
Damien and Gwen helped me with a transfer and it was amazing bless them
Damien and Gwen are the most helpful people ever. They are always smiling and will lend a hand. The best!!!
Damien and Ms Gwen helped me so much with adding and authorized user great team give them a raise
Damien and ms Gwen were very helpful
I was nervous to store my entire household for several months in storage, but Public Storage was the perfect solution. Besides the top notch customer service that is available around the clock, the facility is super clean and spaces are very convenient to access. When I unpacked my items, there was no odor or smell on any of my soft furnishings, and no bugs which I was concerned about! Everything was perfect! It's a fantastic facility and the rates are some of the best you can find in the area. I highly recommend!
A superior level of service to humanity in the workforce. My second encounter with Josy at this facility and she further reinforced my decision to use this facility to store my belongings. She simply embodies the physicality of a good person delivering amazing customer service In the everyone she responds to. I needed to downsize to a smaller unit and she did everything to ensure to it was a smooth transition. The energy she maintains to help out and attentiveness to simply ensure I was well informed is appreciated.
Thank you Josy
Damien was great he helped me with my questions for my transfer. GIVE HIM A RAISE !!! UPDATE 10/30 Damien was great he is always a pleasure with assisting me!!:)
Damien was extremely helpful and made the transition so easy! I needed to change units and he was most helpful
Damien gave fantastic service helping with the move out. Great storage facility. Quick, clean and easy.
The BEST storage in Jersey City, Very Clean and affordable.Secure yet easy to access for customers.They have a Friendly and professional staff. Damien was very knowledgeable, helpful and polite. I give this establishment 5 stars!!
I'm grateful for rent amount. It's good for what I pay
Very welcoming staff and clear instructions for how the whole rental system works. Ebben showed us around and did a great job for us.
Great experience! Carmine walked me through the rental process step by step, gave me a tour of the facility, showed the unit, clearly explained the terms of the rental contract. I felt I was in good hands with this team, they are professional and customer service focused. Also, this is a very nice, spacious storage facility.
Latoya and Samantha is extremely helpful and Understanding they help me and sooo many ways we’re im just glad they have employees like these two working there thank you again guys 😊
I had ran into trouble with the size of my unit, but Will and Damien were quick to help me sort out a unit size that would fit my needs at a fair price. Thank you guys so much, I deeply appreciate it.
Ebben was great!
Ebben is great!
Ebben pretty cool man, nice guys, five star.
What an amazing experience at this public storage. As someone who is rather hard to please, I would highly recommend coming into the facility for service. Before my purchase, I met Will who showed me my unit, and I also met Gwen, and Ebben. The entire process was seamless, the units were clean, and I am overall pleased after not so good visits to their competitors. I highly recommend!!
JOSY she is so kind and help me. She is very helpful like 1 in a million service kind.Im very thankful she help me.
Latoya helped me our a lot answered all my questions and was courteous.
Finding a decent storage place is hard, but finding one that also had exceptional staff is amazing. Damien went above and beyond to make sure we had all the information we needed. Super professional!
William, DW, and Gwen were super awesome! Very friendly! They went above and beyond to resolve my issue today and make sure I left happy! They deserve a raise!!!
Go to William and DW, they gave great service and helped me out with no problems
Dw was excellent! Great customer service
Will and the staff have the best customer service. Helped me and my boyfriend with ease.
DW was awesome today!
Very positive experience and superb customer service from DW. He was very clear with his communication and walked me through all the details patiently and efficiently. Highly recommend this space.
Latoya helped me with getting situated and setting me up with my storage she was very informative,professional and patient overall great customer service and place to store ask for latoya she gets the job done thanks!!!
Latoya was a very big help today. She took her time and explained everything so that I could get the best space for my belongings. Thank you for everything !!!!
Latoya was awesome and had great customer service
Latoya, dw & dane was extremely helpful today i recommended raises for all 3 of them. What great customer service and patience they all had with me today as i am recently moving from NC.
Even and will provided amazing excellent service. 10/10 recommend.
Had a great experience last week DW was extremely helpful.
Came in again doing some work for the company and again dw was very helpful and knowledgeable about how using public storage saves us money!!
Damain Williams was extremely helpful and insightful when I came in looking for help today.
Ebben was an amazing at showing me around the unit and giving me great service.
Ebben was amazing and really helpful and made the process real easy!
Ebban, Josy and Latoya gave me excellent service!!
Sad !! Attitude for what ???? I didn’t even stored I just left with a I’ll be back. Yea right !
It was an awesome experience. I arrived close to closing and needed to put stuff from my move in the storage unit. Ebben was really helpful and ensured that I could access and store everything despite being over time. Thank you so much Ebben!!!
I had no issues with Public Storage. The personnel are extremely professional and approachable. I highly recommend this company for your storage.
It was my first time using the storage service today. It was almost 6:30 pm when I got there with a big truck load of over one hundred heavy boxes. There was no way for us to finish unloading before the closing time of 7pm. However, when I hopelessly explained my situation to the front desk managers there, I was really surprised that they (Gwen, Will and DW) were so pleasantly helpful and willing to stay late till I finished unloading all the boxes. I am so grateful for your help, Gwen, Will and DW👍you are the best!
Ebben is fantastic!
Wonderful place to rent! Clean, well managed. Thanks to William, a super 5-star service!!
William in person was extremely nice and actually took care of my questions. He stayed late and walked us through several storage options. Online and customer service through the telefone sucked balls, and highly discouraged me to utilize public storage for my storage needs. Glad to have had a positive experience in person. Highly recommend an in-person visit.
(Updated, 2022, August)
This time I got a call from Latoya (Manager) to let me know that the last payment did not go through. She quickly figured out the issue and then went out of her way to help me with other questions I had about downsizing my space. Best PS. THANK YOU!
Thanks India! - from 4 years ago
This place was a last minute emergency since I am a college student and last minute there was an issue with my belongings. I had to store my things in and by the Grace of God I was able to find a small unit, but for a great price since I was doing part time and it was even less than expected with that job. I ended up becoming unemployed for 2 months and my rent went so high I was on the edge of losing all my things and I was worried because I had nothing since I was here alone. I recently got a new job and called immediately and spoke to a woman named Latoya and found out she was the manager midway and she not only was extremely respectful and empathetic to my needs she helped me where I not only was able to not lose my things but a way to pay everything and I am so grateful I found this storage where I not only keep my things but they are with people who not just do their job but truly care about their customers and help them in every way.
Thank you again Latoya sooo much! God Bless You!
William was a extremely diligent in helping me during my time of the loss of my wife. Definitely goes above and beyond
I also want to call attention to two other staff members. Gwen for maintaining an amazingly tight and clean environment, And Damien for his courtesy, friendly and professional attitude.
The website can be so confusing and a bit misleading trying to book a unit or locker. Made the mistake of reserving a "locker" so I thought i changed it to a unit b/c online it didn't indicate "locker" and it was. Didnt realize the raise in prices. How a 5x5 locker is $117 and a 5x5 unit $123 makes no sense. I also use to pay a little under $50 for a 10x10 a couple years ago.
Anywhoo, decided to just stop in so I can sign the lease and get everything squared away and received the utter most customer service. Ebben (hopefully I spelled that right) had the utter most patience with me since I went to see about 3 or 4 different units b/c I did several reservations since online seemed to reflect lower rates then what's quoted in the store. It does change everyday so make sure to ask. Never hurts. Everyone there was professional and quite helpful as I did call in several times prior.
Ebben and Gwen are extremely helpful. Made my process so much easy. I've had the smoothest experience so far.
Ebben is very kind and helpful!
One of the greatest storage units I have ever had!! It is clean and well resourced. All of the people there are very helpful and nice (especially Samantha, Latoya, and Damien). They do more there than other storage units have done for me. They clean the floors and bathrooms regularly. They have a lot of parking available. Touchless app access makes it simple to get in and out. They regularly patrol the floors to ensure security and cleanliness. Love this place!!
Great service and friendly officer, Ebben is very helpful
I have to say a huge thank you to Josy!!!!! She is absolutely amazing! Coming in stressed out from having to move quickly. Josy was a light in a dim room. She assisted in making sure I knew where my unit was, helping us get pull cart, to even pushing to carts inside. She was the most kindest. Pleasant person I encountered. Her kindness was so genuine! You could tell she wanted to make sure myself and friend were taken care of. At first I was regretting putting my stuff in downtown NJ far from where I was moving from. To be quite honest it was the best decision I made. The facility is spotless and everyone is nice. Especially Josy. Thank you Josy you are a real life superhero!
Damien made sure I had a smooth process renting a storage unit :). He made sure I understood everything and was so very helpful with all the question I had. Because of him, I’m so glad I’m renting at Public Storage.
Damien is a great, nice to talk to help me with my payments.
Clean facility. Well maintained . Well staffed . Picked up some things with a friend from their storage unit . Could use more than one operating elevator for customers .
Very helpful & reasonable staff ! 5 stars for LATOYA :) .
I got late at work and by the time I reached the office to end my storage lease, the office had closed. I went in the very next day 9 am & LATOYA at the front desk was extremely helpful & cooperative. She understood the situation and helped me by not charging me for the upcoming month. I do recommend visiting the front desk the same day you move out though. THANK YOU LATOYA !
I've had a very positive experience renting a unit the past three years. The team is kind and willing to work with me when I've had questions on various matters. Recently I was graciously accommodated by the district manager when I had an issue accessing my unit. The team is ready to serve. Thanks for the wonderful experience!
Came in to get a unit and Damien helped me out, Great job he deserves a raise !
Damien, Antonio, and Gwen
I love their customer service!!! Everytime I come to my storage unit I’m greater with proper edict and open arms. Great staff overall LOVE THEM 10/10
Damien and Gwen awesome.
Damien and Gwen helped me and things went super smoothly
Damien, Dane, and Gwen were extremely helpful in accommodating my needs. I would highly recommend!
Very helpful! DW and Damien m are very kind, and gave me clear instructions !
Damien M was a great help in restoring my account! Couldn't have been nicer or more gracious!
(Deserves a raise for dealing with customers like me!)
Damien M. Was amazing. 1k stars
This place here could use a lot of better courtesy so many people that got working there are not from Jersey City and they got nasty attitudes I have a storage in there and I had a problem with them it was just about closing time when my truck was already loaded on the premises and they wouldn't let me bring it upstairs we would have been done in 5 minutes people that come in here from any other state or a city and they want to stay in Jersey City need to cooperate with the long life presidency and stop thinking that this city belongs to you it belongs to the long life residence so I suggest they respect us or leave
I wish I could give 10 stars. Josh helped me after hours and made sure my move in was completed on a SUNDAY. Not enough words to describe how grateful I am for her help. Thank you so much Josy!
Gwen was by far the best and most helpful person I have interacted with. I just graduated college and needed to move all my stuff into storage. Because there was traffic, I made it to the unit at 6:45. Gwen helped expedite the move-in process and stayed after to make sure that I was able to store all my stuff away. I do not know where I would be without her amazing help--please recognize her kindness and compassion.
Antonio
He was excellent. A gentleman
He was extremely helpful and a great assist to this company
So far I am happy with storage place.
Damien M , was extremely helpful and thorough. He made my move into the unit easy and problem free. I appreciate the excellent customer service he provided.
Will helped my girlfriend and I rent out our unit today. From beginning to end, he took care of us. He showed us our options, walked us through the registration process and further assisted us with any questions we had. Aside from the fact you can park in there garage, via an access code, it was really Will that made the overall experience easy and stress free.
Damien M at Public Storage was the most helpful and considerate with assisting me with my moving out experience as well as moving in. Our entire public storage experience was smooth and stress free with all the extra effort and care he provided. I highly recommend this location.
Was talking with Will young man is very helpful even called back to check back with me same day and the next day
William, Josy and Gwen are the very best @ what they do! They are very professional, polite and helpful in explaining anything you may want to know. They will even stay a little later so you can finish your move!
Best storage ever!
Review for Damien
I had to move into public storage today and Damien assisted me with everything! He was AMAZING, he explained everything in full without missing anything. Also had outstanding customer service skills he was so sweet and professional! He will keep me a satisfied customer im sure 😄❤️
Damien M & Antonio were super helpful getting my unit closed out!!! I'm grateful this helped my process very easy!!
I AM AN AUCTION BUYER AND DAMIEN M GAVE ME AMAZING CUSTOMER SERVICE AGAIN PLEASE GIVE HIM A RAISE FOR HIS SUPERIOR INTELLECT
Excellent space, clean, affordable, and exceptional service! Will was so helpful, from answering my questions over the phone, to giving me a tour, to the signing me up for my rental. He went above and beyond to make a potentially stressful rental surprisingly convenient with his attention to detail and his sense of humor! I’ll rent from this location again when I next need a storage space. Thanks Will!
Latoya was absolutely amazing & made the process very fast and easy.
Clean and convenient storage facility. The elevators however usually have issues and one set is usually down. They also have raised the rent 3 times since getting my unit about a year and a half ago.
I had a 5x5 unit here for 5 months and for 4 of those months, the car entrance and 1 of the 2 elevators were blocked off and unavailable for usage. This meant that any time you went to park your car, you had to enter through the exit on the packed, one-way street, hoping nobody was coming out of the building at the same time to park in spots that are way too close to each other.
Recently the exit was blocked off as well, giving you no option but to park outside and risk getting a ticket- if you could even find parking around the building. All this while forcing you to walk much further with anything you were taking in or out of storage, in addition to the extra walking if your unit was on the side of the building where the elevator was broken. Ever trip was triple the amount of time.
No steps were ever taken to rectify any of this and on top of all this, my fees increased after a mere 5 months by THIRTY PERCENT.
There's also almost no reception in the building, even with connected wifi, which makes it hard to enter and exit with the app. The hours are awful, and why are they limiting when people can access their things anyway!? The only time I ever needed to speak to somebody in person, I needed to shout at them to get them to hear over their headphones. Unprofessional and disgustingly overpriced.
I've used this service since 2017. In addition to the convenient location and great facilities (clean, organized, well-lit, etc.), the staff has always gone out of its way to be super helpful. They strike me as a very cohesive and happy team, which ultimately results in great service. Today, I was on the phone with Antonio and Damian. They listened to my concerns and promptly addressed them. To top it off, they were kind and sometimes that's all you need for your day to get better.
Had great help explaining everything and setting me up.
Very efficient and direct.
Shout out to Damien M.
I had a storage in Jersey City location for almost a year, and 2 days ago I was there to move out my stuff. Unfortunately, I realized I forgot the storage key at home in CA. Damian W was very kind to call locksmith on my behalf. I was also trying to find a right box to ship some stuff. Everyone in that location was super helpful to figure out the dimensions I needed. Overall, great experience with the location (clean, perfect temperature) and the team that works there. Highly recommend!
Josy did a wonderful job helping me get set up
Josy is the best! She was very helpful, cheerful and answered all our questions!
The environment is very clean. And Damien M was very helpful!
Damien M is a rock star and he’s always been a pleasure when speaking to. He deserves a raise please go to Damien M
DAMIEN M. WAS EXCEPTIONALLY HELPFUL
Antonio and Damien M were both great and very assisting to my husband and I. Place seems very pleasant and clean! Also a very convenient location for me! Thanks Guys for making us feel comfortable!
Damien M let me borrow a dollies that was hidden for only there use he is spectacular and deserves a raise
Thank you! Damian M. and Gwen for the fantastic service!👍 Everytime I come here you guys are always helping me out with warm and welcoming smile 😃
Was a fantastic experience! Damien M, Damien W, Antonio and Gwen were all very helpful! Highly recommend!
Damien M was really thorough and helped me chose the best possible unit. Thanks for all the help!
Damien M. was the sole reason I decided to rent today. I came in today to the Jersey city location to just ask questions and Damien was incredibly knowledgeable and friendly. He made me feel comfortable and so I went ahead and rented a space.
DW was very helpful opening a new account and showing me through the facility. Everything was done extremely quick abs straight forward.
Josy was a great help for us to achieve our goal
Gena & Damien where very helpful with my departing with my unit. Great place will rent here again.
I booked a storage space online for a 5x4 space using a promotion and not realizing that this was wayyy too small for my needs. I called the office and LUCKILY I got connected with Gwen. She went ABOVE and BEYOND to not only find me a storage space that would better fit my needs but also made sure that I could use the same promotion. 10/10 I would highly recommend— ASK FOR HER! You won’t regret it. Super nice, helpful and empathetic. Moving is hard enough so working with someone who can ease that a bit is a God sent.
Damien was extremely helpful and provided me with amazing customer service !!!
Damien helped me out for my move in gave me amazing service ♥️!
In need to put some boxes away I stepped in to get a quote and Josy stand up to help me. She is efficient , attentive , and knows how to care for customers. Thank You Josy I will defetnetly recommend the Public Storage in JC
Just want to say that Damien M was wonderful to work with he made the sign in process seamlessly. Thanks Damien!!!
Hi l am recident of NYC
And l stop by this public storage and the first thing l got was a warm smiling welcome by a Lady staff name Josy..l will be looking forward to visiting again because of the great 👍 treat l got..
Loved the customer service - meant a lot to me. Latoya was extremely helpful in making my storage experience amazing. I highly recommend - it’s a nice space !
Great facility in downtown JC. Staff is friendly and areas are well kept. Excellent customer service from the whole team. Thank you Damian, Damien, Antonio and Josy!
Latoya was great!
I am ONLY giving 5 stars because of ONE person at this storage place. His name is Will and he’s an amazing human who has so much patience and truly cares about the customers. This was my first time ever renting storage space so I wasn’t sure how things worked. Will was patient and walked me through everything and personally showed me how everything worked. I was also having a tough day because the person who was supposed to help me skipped out last minute so I was stuck on an impossible time crunch to move a 2 bedroom apartment on my own by the time public storage closes. And I had to move everything by the end of that day because my apartment’s move out deadline was at the end of the day. One of my friends was able to come last minute to help with the last load of stuff and Will was super kind and told us he would stay past closing time to let us move the last bit of my stuff in. But while I was moving my last cart, the two other men who were there spoke to me rudely and said “no I don’t care, pack your stuff up and leave”. After I explained that I was given permission to stay a little past the time, they continued to disregard me and kept repeating for me to leave and explicitly told me “I don’t care about your situation, leave.” So I had no choice but to start packing my stuff back into the van again until Will came out shortly after the rude men left and apologized on their behalf and told me to continue moving the rest of my stuff. I will ONLY be coming back to this storage place if WILL continues to work here. Otherwise, I won’t ever be using this place again. I understand that I was staying past closing time which causes inconvenience to the workers, but since I was given permission, those two men didnt need to speak to me so rudely. ESPECIALLY since me staying past closing time with Will does not affect them AT ALL. They can go home. Will was the one staying, not them. They came off selfish, disrespectful, and seem to completely lack sympathy. Will on the other hand, that man deserves a fat raise and all the love in the world.
Latoya is an amazing property manager at this location. She is solution driven and genuinely helps resolves any issue you present to her. If she tells you she will call you back, she definitely will call you back with solutions.
Damien and Latoya really saved my day with shipping supplies!
Great service by Damien M! Would recommend.
Latoya was awesome! Very helpful and showed us several different unit options.
Latoya was so helpful for in our experience - she gave us a tour of the different size units and gave us good recommendations for what we were looking for m.
Damien M!
I switched to different units several times and he helped me with that.
So friendy and so smart.
Damien, thanks for all your help!
Had wonderful experience here. Josy and Damien are amazing!
Good
Thank you Damien M for making this so easy and quick, super kind and helpful.
Thank you for your efficiency Damien M! Made the process extremely easy!
Damien M was great. Thorough and efficient. Made the process super easy.
It conveniently located and mostly clean. Easy to park in the garage and you don’t have to leave the car to open the door. These days you don’t even need to talk to an employee. I would give it 5 stars if the elevator would not leave while the app is authenticating.
Damien M and Antonio helped me with my move in I highly recommend you go to them
We had great service. Damien and Antonio were very helpful and made the process absolutely hassle-free.