Public Storage Self-Storage Units at 5155 Country Club Road, Winston Salem, NC
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6
Address
5155 Country Club Road
Winston Salem,
NC
27104
Full Service Kiosk Available
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
-
2'x7'Online only price$ 25/moSmall 2'x7'- Climate Controlled
- Outside unit
$ 25/mo $33Best Price Label -
5'x5'Online only price$ 26/moSmall 5'x5'- Climate Controlled
- Upstairs/stairs
$ 26/mo $35Best Price Label -
5'x5'Online only price$ 28/moSmall 5'x5'- Climate Controlled
- Upstairs/elevator
$ 28/mo $37Best Price Label -
5'x5'Online only price$ 29/moSmall 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 29/mo $38Best Price Label -
10'x5'Online only price$ 37/moSmall 10'x5'- Climate Controlled
- Upstairs/elevator
$ 37/mo $49Best Price Label -
5'x10'Online only price$ 40/moSmall 5'x10'- Outside unit
- Drive-up access
$ 40/mo $54Best Price Label -
10'x5'Online only price$ 43/moSmall 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 43/mo $58Best Price Label -
10'x8'Online only price$ 69/moMedium 10'x8'- Climate Controlled
- Upstairs/elevator
$ 69/mo $92Best Price Label -
10'x10'Online only price$ 76/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 76/mo $102Best Price Label -
10'x10'Online only price$ 81/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 81/mo $108Best Price Label -
10'x10'Online only price$ 89/moMedium 10'x10'- Outside unit
- Drive-up access
$ 89/mo $118Best Price Label -
10'x15'Online only price$ 92/moLarge 10'x15'- Climate Controlled
- Upstairs/elevator
$ 92/mo $123Best Price Label -
10'x10'Online only price$ 102/moMedium 10'x10'- Climate Controlled
- Inside unit
- 1st Floor
$ 102/mo $136Best Price Label -
10'x15'Online only price$ 116/moLarge 10'x15'- Climate Controlled
- Inside unit
- 1st Floor
$ 116/mo $154Best Price Label -
10'x15'Online only price$ 124/moLarge 10'x15'- Outside unit
- Drive-up access
$ 124/mo $165Best Price Label -
10'x25'Online only price$ 202/moLarge 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 202/mo $269Best Price Label
Nearby Self-Storage Locations
Self Storage Near
1925 Silas Creek Pkwy
Winston Salem
NC
27103
Self Storage Near
4191 Bethania Station Rd
Winston Salem
NC
27106
Self Storage Near
5713 Robin Wood Lane
Winston Salem
NC
27105
Self-Storage Near Winston Salem
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Winston Salem Storage Units Near U.S. 421
Winston Salem self storage is located just a few minutes' drive from US 421, making it easily accessible to residents of greater Winston-Salem.
Our popular 5x10 storage units are ideal for storing everything from golf clubs to kayaks, to camping tents to hiking gear. Offload holiday decorations, tax papers, winter coats, and the kids' football gear into these versatile and affordable storage units. We know that there are some things that you use only on a seasonal basis, that you don't want to get rid of, but don't have space for. We can get those items out of your way and out of your hair, and keep them within easy reach at our gated storage facility.
People moving to the neighborhood will love the ability to store the contents of a one-bedroom apartment in our 10x10 storage units. These can hold the furniture of three rooms–a bedroom, a living room, and dining area–making them ideal for singles and couples on the move. Store all the necessary items like bed frames, sofas, dining room tables, dressers, and more at our ground level outdoor storage units. With drive-up access, you can be assured that your moving day will go as smoothly as possible.
Need a little more room? Our 10x15 storage units can accommodate the contents of four rooms, making them ideal for parents of toddlers who have additional furniture like cribs and playsets to store.
We also offer climate controlled storage at this location.
At Public Storage, we know that storing your stuff means storing your memories. That's why we don't take this privilege lightly. We have a gated facility with electronic keypad entry for the comfort of our customers, and a well-lit area for their convenience.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 359)
Where I first moved all my stuff into my storage unit in December everything went well, and I was happy. I didn't go by unit after that until I moved out last Saturday. When I arrived a couple days prior to moving out to start getting small stuff I was greeted with a different lock on my unit that my keys didn't fit, and didn't realize that location went completely virtual. I walk into the lobby area and talk with someone through a dang screen and this lady promises me that someone will meet me the next morning at 9:30 so I can gain accesss to my unit that never happens.The lady never notifies anyone so I get there the next morning with my moving company and still can't get in. Had to go across town to Silas Creek location and have someone come back to let me in my unit. Nobody calls you back EVER.Very disappointed 😞. Wouldn't recommend to anyone.
I rented this place online 8/20/23. When I inquired about this place, the property Manger called me back quickly and was so willing to help. After I rented the space, no one has called me back!!! I put in a ticket on 8/23 because my unit would not lock but as of today, there is still no resolution. I have called about 10 times and each time they put in a ticket to have someone call me back but no one does. At this point, I just want a refund but I can't even get that!!!!! PLEASE DO NOT RENT FROM THEM!!!! YOU WILL BE DISAPPOINTED IF YOUR UNIT DOES NOT LOCK OR IF YOU NEED SOMETHING!!!!
The absolute worst company to get a storage unit from do not recommend! Have been trying to get in touch with other someone since Monday, property manager doesn’t return calls/messages, nor does anyone show up if you make an appointment.
The place is very clean! I have not had my unit for very long but I have no complaints I'm on the 3rd floor, the halls are well lit
JAIRO was awesome and extremely helpful. Might try to hire him!!!!!
Jairo was a very good help in getting me all set for my storage unit at the Country Club location, from the Silas Creek location!
Jackie is awesome.
Apparently the office moved and did not bother to notify the current tenants. I drove an hour from Charlotte to come and put some things in my storage unit and to my surprise there's no longer anyone on site to assist the customers. I have a different lock on my unit with no key to even get in my unit. Now I have to drive all the way over town to try to contact someone to come and let me in my unit. If you're looking for a storage storage unit with on-site help, don't waste your time. There is no longer on-site assistance. Notifying the tenants of your current move would have been helpful.
So far so good...
Jackie is seriously amazing! She was willing to work with me and my PODS that were being delivered, which I know can be tricky! She really goes out of her way to make things easy while being super friendly and accommodating!
Pep this Y'all, Public Storage on Country Club Road is the place to be. Jackie is very friendly, professional and knowledgeable. She showed me several storage units and I was able to purchase what I needed at a reasonable price. Thanks Jackie!
Jackie goes above and beyond to help satisfy your needs. Great customer service. Love her.
Jackie went above and beyond with her customer service. I wish I could give her 6 stars.
Jackie was the best!! She helped me find what I needed. Best ever! She will be the only one that i will let help me next time. Thank you Jackie for listening to what I needed and finding me the storage size I needed. I know my stuff will be safe.
Jackie, at this Public storage was exceptional! Taking the time to show me the available units fitting my needs. Jackie spent extra time helping complete a seamless rental. Quality service , thank you Jackie!
Jackie has done a phenomenal job with our storage unit and helped us out alot since it was a rough first day on our previous unit
Jackie is the best! She went out of her way to help me -- even called me when the perfect-sized space became available. Outstanding service, and she's really just the nicest person. If you need storage space, don't hesitate, Jackie will take care of you!
I had a very pleasant experience renting my first storage space. The service representative was very kind and informative. The climate controlled storage area is very clean and secure.
Jackie was amazing! Couldn’t have asked for a better experience!
Jackie went above and beyond to help me find my storage place! She was so patient with me and made the process smooth! Thank you Jackie!
Jackie is an awesome and sweet lady to work with.
Jackie was so friendly and helpful. Thank you for your great customer service!
Jackie helped me out today with finding the best fit unit for my family and I and she was absolutely amazing!! 10 stars!
Jackie was fantastic to work with. Very personable and knowledgeable. Highly recommend this storage facility!
Jackie was really kind and helpful
Jackie was so helpful to us this week! Thank you for the kindness and guidance.
Jackie was very polite and extremely professional! She is an asset to the company!
Clean units and the property feels secure. And the staff is VERY welcoming, helpful, and friendly!
Jackie is awesome, and was very helpful !
Lisa is kind professional and understanding. Great customer service!!
Jackie was very helpful and friendly! Will definitely recommend!
Lisa was the most helpful customer service representative I’ve had the pleasure of speaking with. Answered all my questions and made me feel at ease for renting there!! Thanks Lisa
Jackie was alot of help to me & I enjoy that smile everytime I've talked to her. Also she's always very informative.
I have dealt with public storage in the past and have had pretty good experiences but I recently am glad I met Jackie which was professional and very helpful I think more of your employees should follow her lead
Thank you for the excellent service and accommodating my situation. And you have fantastic clean bathrooms! 😊
I had the pleasure working with Ms. Jackie on country club road she was a delight to work with.
Quick and excellent service by Jackie
very clean and front desk was very respectful and sweet
Jackie hall was super helpful and informative
Ms Rebekah was very helpful and very nice lady she love to help people I'll give her a 5 star for public storage.
Rebecca was very kind and helpful in resolving my issue, thank you.
Rebekah is the sweetest and funniest reps I have ever met. She really helped me with getting the right storage unit to move and I greatly appreciate her.l I hope her great work gets recognized.
Rebekkah was so helpful in assisting us. This is our first time in renting a storage unit and she was so patient in explaining how the process works. Once we have spoken with her, we knew that this is the person/company we would like to do business with.
contacted Public Storage and was provided top notch quality service. All questions were answered and was treated as if I was already a customer. Jackie sold me on Public Storage. Ask for Jackie...excellent service
Rebekah and Jackie were great. Arrived in the last 15 minutes of them being opened and they still helped me out and fed me the information I needed on getting a great storage unit.
Would highly recommend this location because of the personal attention and assistance you receive from Rebekah. Well maintained and excellent service.
UPDATE ONE YEAR LATER: THEY ARE HORRIBLE HERE!!!! I had 2 units for almost a year. Pandemic hit, finances changed, so I combined as much as I could into my larger unit and closed the smaller one. The very next month my rent increased by $28! This is the 3rd increase since I've had my unit! What started out at $126/month us now $174/ month! I am giving my belongings to the rescue mission, and looking for a smaller unit for mandatory keeps. I'm moving my stuff out of here as soon as I can, money- hungry leeches!!! DONT RENT FROM HERE!! THANKS FOR GETTING BACK TO ME REBEKAH!! UPDATE: RENT GOING UP TO $237 MARCH 2022! I'M OUT!!
I would like to leave a million star review for Rebecca, the property manager. I first rented the unit a few months ago and have had nothing but positive experiences from the very start. This Public Storage was the last location on my list of possible choices with one clear leader even though family members are long time unit holders. Upon meeting Rebecca however, I was instantly reassured of the quality of the service to be provided and the amount of genuine care she would take in my unit. She consistently goes above and beyond for her customers and her genuine interest in their happiness is obvious. I want to be perfectly clear: I did not give my business to Public Storage, I gave my business to Rebecca. There is no amount of emphasis too great I can place on that. Frankly, she should be consulted heavily by corporate on how to train all of their property managers, not just new hires. Her knowledge and business practices would be of great value to any company and Public Storage is lucky to employ her.
The property manager is amazing. Rebecca anticipated and addressed every single question I had. Super friendly and straight up fun to work with.
We had actually decided on another location when the property manager Rebekah changed our minds. Personalized service is her specialty and you know when you rent that she cares about your unit. She checks in with new renters, gives a great comprehensive tour, and is very patient with questions. If she ever left this location to work at another facility, our business would follow. .
Rebekah helped me rent my unit and was such a pleasure to work with. She was very accommodating with my appointment time and went above and beyond to make sure my needs were met. It was wonderful working with her!
Rebekah was such a helpful person ! Let me everything that i needed to know about the place and if i have any questions to contact the store. LOVE LOVE LOVED HER SO MUCH ! REBEKAH IS DOING HER THING . . THANK YOU Rebekah
Rebekah is great at what she does, she listens and then knows exactly what you need and she takes care of you.
We compared several storage unit companies this week and we chose Publics because they have a real live person on-site (Rebecca) instead of these crazy go online non-man companies when you are lucky to get someone on the phone or e-mail you back in a timely manner. Rebecca was friendly, knowledgeable, had all the packaging supplies you would ever need. Plus the storage units are clean and they keep the whole property in great condition. Look forward to renting our unit with Publics!
I moved from 10 Federal storage off County Club because it’s all email and text driven now and no on-site management to talk with and the storage units are not in good shape. I found Rebekah an absolute joy to work with and she is very knowledgeable about her products she offers. HIGHLY recommend Public Storage. Great staff and wonderful clean storage units.
Jairo, awesome job! Thank you!!
It is so nice to reach a person via telephone and be greeted warmly, making you feel your call was welcome and feel valued as a customer. I now realize that the initials “PS” in the Public Storage name also stand for “personal service”. I highly recommend this storage facility. The location is ideal and I am confident that if all the employees are as professional and gracious as Rebekah, your business will continue to thrive. Kudos to you for employing such exceptional talent! Rebekah is a true gem— may her light continue to shine on your customers!!!
I considered several competitor storage companies in my area. Two things sold me on Public Storage on Country Club Rd; Rebekah at the front desk and a competitive price. I visited the kiosk competitor and was frustrated by not being able to get basic questions answered. Rebekah showed me available spaces, answered all my questions and helped me complete the reservation. She knows the product, the industry and how to treat customers.
A BIG SHOUT OUT TO REBEKAH!!!!! She is an amazing associate who absolutely deserves a BIG FAT RAISE. She has went above & beyond to provide THE BEST quality of customer service. An all-around beautiful soul. If you're seeing this Rebekah....thank you so much!
Rebekah makes things so easily and efficient. Her communication about how things work and what to expect is impeccable and will always keep you informed on what’s going on. She’s honest and direct and knows the business well enough to keep business going smooth! Thanks Rebekah !
Trudy was very pleasant and knowledgeable. She assisted me with everything I needed. Wonderful service!
Jairo was great Today with my transfer
Jairo was very helpful in explaining Eve and setting our account
Jairo was very friendly, patient and helpful! Great worker-customer experience with him. B/c of his help I chose my storage unit with Public.
Thanks 😊 Rebekah! Great customer service very knowledgeable and most helpful. Needed for fall cleaning light storage, she informed us about the app now I enjoy app gate access, and accessible loading dock and easy to find doors to reach the unit location. The storage and restrooms clean and well maintained. Thanks again
Some people just do it right and Rebekah is one such person. She was super helpful with everything from my first phone call questions and throughout the whole process of renting and moving in. Her friendly personality and efficient manner eased any anxiety I may have had when working through this process. And the whole property is clean and neat as a result of her diligent management. Thank you Rebekah!
The property is clean and well-maintained. Rebecca is an amazing manager. She always knows what’s going on with her clients and with the property. Her knowledge of the property allowed me to do a last minute transfer from one storage unit to another in a very seamless fashion. My move allowed another client to occupy my vacated space at a moments notice. She is a valuable asset to Public Storage and I appreciate her high level of customer service. Thanks Rebecca!!
Rebecca is reallay sweet & professional she always makes sure I understand everything & just really great customer service overall.
Rebekah is absolutely wonderful, she has helped me with every question I had and she has also been very pleasant to speak with on the phone. Moving is frustrating enough but Rebekah made sure to make this as easy and non frustrating as possible. Thank you Rebekah for all of your help!!!!
Trudy was awesome. So helpful!!!
I had the pleasure of speaking with Ms. Rebekah she was very pleasant even after I told her I went along with another company due to the cost (better rates elsewhere). She did advise me that she had shipping and packing supplies if I needed those since she’s in my area. Thank you for A1 customer service!
Rebekah is the best
Rebeccah made a seemingly sterile transaction into a GREAT experience. I feel safe and in good hands. Personal touch makes a difference when you are leaving valuable personal items in a dark storage room for a long time. Thanks!
The manager Rebekah was really great professional lady she always have the answers for every question and she deals with people very nice and in professional way, I really highly recommend this location due to the great experience with Rebekah.
Great service from the on site lady. Always helpful and friendly.
Rebecca has been so professional, helpful, and friendly. She helped us locate the storage we needed and I don’t know how we could have managed without her assistance. She is definitely an asset to the company, because of her positive attitude and customer support.
First let me start off by saying how wonderful the on-site workers Rebecca and Carolina are. They are always courteous and happy to see their customers. They go above and beyond to ensure the property is clean, safe, and well maintained. I really cannot say enough about their wonderful service to me and my family. Now for the unfortunate part of the review... after being a customer for quite some time, I received a call relaying a message from the "district manager. " He had seen a cardboard box (granted a decent sized box) I had placed in the on-site dumpster. He had one of the on-site workers call me and relay the message that he wanted me to come and remove the box immediately, or I would be fined. Apparently, the on-site dumpster is just for property use and not for tenants. Normally, this would not be a huge deal for most people; however, I am a combat wounded Veteran, full-time single father to two adopted sons, and also work a full-time job serving Veterans with disabilities. My youngest son has Muscular Dystrophy and my oldest son has severe medical issues as well. To load everyone up, drop making dinner, checking homework, and drive to the unit in the pouring rain to remove a box left IN the on-site dumpster would have been a huge burden to my family. I very kindly thanked Carolina for her call and also expressed that I knew she was just the messenger doing what she had been told. I asked her to let her district manager know that he could contact me and I would be happy to discuss the situation further. To date, I have had no contact from him and am hoping that the cardboard box that was placed neatly in the dumpster (a dumpster with no signage stating not to use) will not result in fines or additional hostile messages being relayed. Storage units are expensive and there are many options available in most communities. Customer service is the real product to be marketed and sold. Although the office staff have been amazing, I'm really disappointed in the message relayed and how it was forced to be delivered. Sometimes we need to know how to talk to people and perhaps show a little care and respect. Unfortunately, I don't feel that was portrayed in the message delivered or the lack of follow-up...
We have used public storage in multiple cities for a recent move. The online reservation makes it fast and easy and this location is truly contact free when booking online. Where they really shine is their local staff. You probably won't need them, but if my experience is any indication of the future, when you do they will treat you very well. As for the location, we have not had any issues and overall the location is typically very quiet.
BEWARE!!! UNIT BROKEN INTO & MAJORITY OF ITEMS STOLEN!!! CAMERAS DO NOT WORK!!! DO NOT TRUST THIS PLACE!!!
The worst place you can deal with, I started with them at the rate of $44.00 but they will increase it after every two months to find myself I have to pay $111 after 11 months, when I am receiving the bills and going to pay in the storage, They asking me to pay much more than the bill, when I am asking why no one can explained to me, Through the entire year I was trying to call the district manager and I left him a bunch of voicemails and emails but he didn’t call me back or even replied to my emails. Through my whole life this was the worst place I have ever seen
Trudy was amazing helping me select a storage unit.
Rebekah is demonstrated by her excellent customer service that Public Storage cares about their customers.
Be sure to seek out Rebekah at this location!!! She is extremely professional and knowledgeable. Detail-oriented and customer focused! I told Rebekah what was important to me and each detail became important to her. Rebekah, you are my Super Star! Thank you so very much!!!
Rebekah did a great job and I want to recommend this facility to anyone who needs storage or moving supplies! Great Job! Thank you for all your help!
Great customer service. Rebecca was always easy to work with.
Great customer service!
Great location, easy access and the manager works with you on any issues. Great experience for me. Been with the location for four years.
Couldn't demonstrate how to use a tape dispenser for me.
I was helped by one of the best employees, ms Rebbeca, thank u so much
Rebakah was a great help! If I ever need another unit I would definitely come to public storage and see Rebakah! Anyone who needs a unit should definitely give her a call!!
Do Not Rent Here!! We have been Loyal customers for 5 years and have been treated VERY Poorly upon Clearing Everything out. We rented a small unit beginning at $43/month..now we are paying $75/month! Half of my items had Mold on it and we paid Extra all these years for a Climate Controlled unit to Avoid this. Upon reporting this issue we were then told Sarcastically that bc we didn’t have Insurance (another price gouge) that Nothing is Covered? Well why did we pay All this Extra for Climate Controlled to Avoid Mold and then they Pulled the Insurance card to Avoid ANY Responsibility!! We have been here 5 years! Not days weeks or months but years!! And now we’re waiting to Checkout and the sign says they’ll be back but that was 20 minutes ago!! I’ve been in Customer Service for over 20 years and this is NOT AT ALL the way you treat customers especially that have a 5 year history with you!! So I will Now tell EVERYONE I know about my TERRIBLE Experience here and I would STRONGLY recommend taking your Business elsewhere. I NEVER leave Reviews but had to on this Bad Trip!! Btw it’s the 12th of the month and they Charged Us for a whole Month $75 and No Refunds....So there’s that!! WOW!! I’m Glad we Escaped Finally!!
Rebekah was amaz-za-zinngg!!! She helped me out by saving me some money, instructing me to make reservations online to get deals. Her communication skills were great and she knew what she was doing. Kept her 6 feet distance during Corona season.
Rebekah was very helpful and informative in helping me choose the best size and location for my unit.
Carolina is the best associate worker you'll have she did a wonderful job assisting me and my girlfriend with getting a building for our needs..
Rebekah is always patient, polite and professional.
BUYER BEWARE!!! READ THIS FIRST!!! Do not store your things here, read the agreement very carefully. They have the right to raise your rent/price at any time and they frequently will. My indoor 10' X 20' unit was $138 when I first moved in, then it went up to $168. Now, it's $203/month after one full year of storage. (Not 1 late payment) That's 2 rent hikes in the first year, a 47% increase. Keep in mind I could rent this same unit right now for $121/month as a new customer. They are very aware of the cost you would incur to change storage facilities unexpectedly or before you were ready and use this fact to gouge their customers. Needless to say but I will never use Public Storage again as long as I live and would advise others to do the same. Find a local company that will guarantee your rate or lay out any future rate increases up front. Do not be fooled by all of the five star reviews, the employees will hound you for them or entice you for them so they can bury reviews like this.
Just rented a 10x10 space... very easy to get set up and Rebekah walked me through every step and showed me around the facilities. Appreciated how easy she made it.
Rebekah was so nice and helpful to show me around the storage unit and get the best price possible for the amount of space need, very friendly!
This is the best place in Winston Salem to storage your stuff, the facility is very clean and accesible for all the tenants, even the people working there is so friendly, Rebekah is a so nice and sweet person to help you all the times. Thanks Rebekah, Public Storage must be very proud having you as one of the employees.
Rebekah is amazing!! She is always so friendly, and helpful.
This storage facility is easily accessible. The property is clean & management is friendly & helpful. Camara surveillance is checked daily & I feel like my property is safe & secure. If you are looking for safe reasonably priced storage, I would highly recommend Public Storage.
Rebekah/ Carolina were awesome, had an old balance that an district manager from another property forgot to clear out. They took care of it .. nice site ‼️
Rebekah is great!
Rebekah is so polite and gave me excellent service thank you for helping me with all my storage needs moving was very stressful until I found public storage
SUPER-helpful customer service! Helped me every step of the way in recovering some account info.
Rebekah is AWESOME, professional and extremely helpful. I wish all p.s. employees were like her. She is an asset!
Great customer service, Rebekah and Carolina are the best people to work with.
We have rented a number of storage units at this facility. Rebekah is absolutely wonderful to work with, and is the primary reason we keep coming back. She is friendly, helpful, and really understands the business. She is always working hard, and goes the extra mile. We can tell that she has both the Company and the customers' best interests in mind. What a gem! Many thanks, The Rowans (Robert and Kimberly)
I was getting a storage unit for my Son and Daughter-in Law. Rebekah was very polite and helpful with the whole process , I would tell any of my Friend that this would be the place to go if they wanted knowledgeable help in making their storage decisions and needs..
Neat and clean facility with friendly staff.
We think Rebekah is just great. We had reserved a smaller sized unit on a recommendation from the rep at the call center. When we went to look at the unit, Rebekah asked us how much stuff we had because she thought the unit we reserved was going to be too small. Once we told her, she knew immediately that we had booked the wrong size and she quickly located a larger unit for us - good thing too, since we would never have fit our things in a smaller unit. Would definitely recommend.
Rebekah was extremely helpful and made the whole process quick and efficient. Storage unit was very helpful
Rebekah was great help to me, she knows a lot about the storage business. Anybody needing storage space i will tell them about public storage. Thank you Rebekah.
Rebekah was wonderful helping us find the best unit for our needs and price. Will definitely come back with our storage needs. Thanks a bunch Rebekah!
Wonderful customer service by Ms Rebekah. I knew she had experience from the time I walked in and gave me important information while processing my storage account info. It is a good thing when a customer can come at any time of day or evening and still get excellent customer service. Kudos to you Ms Rebekah and keep up the great work hopefully you can get a raise soon.😃
Rebekah is AWESOME, very helpful & such a people person. Loved her since move in date she shows nothing but hospitality. Also this site is very clean & in one of the best neighborhoods.
Rebekah was super helpful and informative.
Carolina is the best! Thanks so much!
I visited public storage and the representative i spoke with was very courteous and helpful. She answered all of my questions and had a very pleasant attitude. After talking with her (rebekah) i would recommend public storage100 percent plus to everyone.Thank you rebekah for all of your help today.
I’m new to the area and Carolina was so helpful answering all my questions about the units, prices, and I will definitely come here to get a space once our things are shipped from Oregon.
Stored our stuff here for 7 years. We had no issues other than the cost increasing almost every year. Onsite manager was great and very helpful when it came time to move all our stuff out with professional movers. I would store stuff here again :)
Best experience ever. Rebekah is amazing and truly cares about her customers. 5 stars all day!
Rebekah helped me with the process of renting a unit. She was very informative, showed me all my options and provided me a detailed tour of the facility. The rental process was handled in a timely manner. Overall I was very impressed with the condition of the facility and was glad to hear that Rebekah was a long time employee with the company which we appreciate. We will recommend this location to friends and family.
Glad that we came here to find our storage location. Rebekah helped us and answered every question we had and was very nice and informative. Would recommend to anyone in the area looking for storage.
I have been VERY IMPRESSED with my experience with Public Storage. I rented here also a number of years ago. The manager, Rebeka and Carolina were helpful in many different ways. The security is very comforting. The facilities have always been found very clean. You can be proud of site and the personnel. Harry T Parrish
It was a nice atsprense Rebekh was really great about answer any question were might have she is pleasure to have on this property
Incredible service !
Love Rebekah! She's helpful, honest and direct! The storage unit we've rented for the past 8 months has been secure, clean and easily accessible. We will look to go to a smaller unit and will look at this location.
Great service and a nice facility!
Rebekah was very helpful.
Cece was very nice. Taking off a couple of stars because they are intentionally deceptive about the price. Still a good deal!
Rebekah handled my transfer to a larger unit. She is efficiently painstaking, attentive, and thorough. She gave options and advice, taking me to a recommended unit, which is well suited to our needs, and convenient. Concierge service, most appreciated.
I wanted to come on here and give praise to Rebekah! She was a pleasure working with. She helped me find the exact size storage needed for all my belongings and helped me get the best price possible. This woman needs a raise! She was wonderful! Thanks Rebekah
The cleanest and best maintained Public Storage site that I have had an opportunity to visit. Rebekah was very friendly and helpful to helping us settle in.
Very good experience. I needed a short term storage and this was very convenient. Rebekah provided excellent customer service!
Visited this location, trying to make a payment due to issues online however, after arriving the store manager Rebekah; after asking me for the necessary information to assist me with that payment, was unable to locate my account! Tebekah’s diligent search alongside telephone calls turned out that I was not in the right facility! Nevertheless she was extremely helpful and patient with helping me to actually make my payment to (The Mini Storage) I’m a customer with! Kudo’s to Rebekah! Very nice personable and endured with patience! Enjoyed the accidental visit!
Rebekah was very helpful and courteous.
The manager Rebekah was really great professional lady she always have the answers for every question and she always keeps reminding about the due date of the payment, and she deal with people very nice and in professional way, I really highly recommend this location due to the great experience with Rebekah, we hope every manager in every where can follow her professionalism in dealing with customers.
I am writing a 2nd review to praise Rebekah at Public Storage on Country Club Road in Winston Salem. She has been a lifesaver, time after time for my clients' needs. We often have last minute moving and storage requirements, and Rebekah always finds clean, well-lit and functional units that meets the specifics of each job. I have no idea how she does it, but every detail is managed for us, and she is wonderful about anticipating any issues we might otherwise have. Public Storage is a reputable company, and Rebekah is their greatest asset.
Unfortunately it is moving time but luckily for me, Public Storage has made this part of the process a breeze. I am extremely impressed with the customer service provided by Shirlena. She made sure this experience was quick and painless. Thanks again!
Cece was very good and professional and provided proficient service! I am looking forward to doing business with this company!
Friendly and fast service from Cece. Was able to view unit and rent unit in under 20 minutes. Highly recommend
Cleve was very helpful. Will rent again from this location if needed.
Im FURIOUS over the poor customer service at this facility. I rented an indoor unit which happens to be on the 3ed floor. I'm tired from moving already. I get there at 7pm with a large heavy load of furniture pull to the dock, to find EVERY door on a supposed "secure" facility was hanging wide open, the side doors were propped open the fire alarm going off and neither elevators were working. I call customer service 3 times, they kept saying a district manager and regional manager were on the way. Well they never showed up. I've wasted over an hour waiting on them to no avail. Other people also got mad and left and are canceling their units. The facility kbew about this problem ALL day and did nothing to fix it. I've had other days where there were absolutely no lights working on the elevator and rode them in the pitch black dark. Im beyond frustrated because now i have no way to store my stuff and nonidea when they'll fix the problem and it's supposed to rain for the next 7 days. So yea I'M MAD!! Oh and I've left messages and have no call backs from anyone.
Cece was great at helping with registration and showing me the unit. A great place to store your belongings.
Rebekah at publicstorage was great! She got me in last minute and had me set up in no time. She made sure I understood all the pricing and fees, and gave me a quick tour of the place before I committed to getting a space. I had a great experience with this company and would go through them again if I had to.
Do not be fooled by the 5 star reviews, they are not legit. Beware their bait and switch rates for your unit. Once they have your business they will dramatically increase the rent on your unit out of the blue! Do not do business with this place, find a local, honest business owner. They will change the terms after they know you have your stuff in storage. I will NEVER be a customer again.
Very pleasant and welcoming. Rebekah was very thorough and efficient.
CeCe made everything easy, understandable, and quick. I had to get a storage unit rather abruptly and this was very simple.
They were lifesavers! Great expierience! Cece was great!
Great experience and CeCe was very helpful and professional!
Cee Cee was great! Very helpful and informative!
Cece did an excellent job helping me get signed up and showing me my new storage unit!
Rebekah has been so helpful to me!! Best welcome to North Carolina I could ask for.
Rebekah was very helpful when I rented my unit. She was able answer all of my questions. She also helped me pick out the right size unit to fit all of my stuff. Excellent Customer Service!
I was there earlier today with my friend, she has a unit there and we was going through my friends stuff,and Cece came up to ask if everything was ok?we replied yes and she let us know if we needed her for anything to reach out to her. Then I watch Cece walk around picking up trash and picking up limbs it fell on the ground. I love to see someone like her take pride in their job and care about us as much as she did. When I need a unit in the fall I will come and see Cece that’s a promise!!
I went in to buy some boxes and the sweet girl there name Cece helped me get everything I need. She was so knowledgeable and professional. I would definitely recommend anyone buying boxes to go see Cece at public storage!!!
I want to public storage and I was in a bad state of mind,had to move my things quickly from my place of living and wasn't real sure what I was doing.the lady on duty named Cece was able and willing to help me with my problem,wasn't sure how things worked..but was explained what and how I needed to store my be longings.not sure how long I will need to use public storage but I'm at ease that I will be able to afford it and my things will be safe,thanks to Cece
Rebekah was very helpful and welcoming. She was relaxed and understanding. She helped me decide which size unit I needed and then suggested some supplies that I had never seen before that will make packing much easier. She gave me a nice tour of the facility and provided helpful tips about how to unload in the easier manner. It is nice to work with someone who is such a good listener!
Great place to keep your treasured items safe and secure. Mrs.Rebecca, the Office Manager is alwas pleasant and polite when ever you correspond with her regarding the property and your unit or billing. Keep up the great work Mrs.Rebecca!!!!!
Great place. Entrance and exit very easy. Rebekah is very helpful and friendly. I have used the facility for several months and am very satisfied.
Rebekah was unbelievably helpful and knowledgeable. She was extremely pleasant and answered all questions! She is one of the reasons I would use this storage place!
Rebekah was wonderful, she made the process of getting a storage unit easy and she was very informative. Rebekah gave a great tour of the facilities and added several helpful tips for moving and storage. Thank you Rebekah.
Rebekah was very friendly and knowledgeable. This Public Storage locatoon was clean and my appointment was at 4PM Rebekah greeted me by name and waited on me at 4PM. Thank u for hiring a great customer service representative.
Great customer service
Rebekah was extremely helpful in setting up my storage account. very friendly
Rebekah was so pleasant to work with and made the process easy!
perfect for moving, Rebekah was awsome!
The manager Rebekah was incredibly helpful!!
I love this facility! Clean, fair pricing and the manager Rebecka is wonderful!
Amazing service, very clean facility, manager was highly knowledgeable
This place is awesome. Not only does it offer all different sizes of storage rooms but the attendant, Rebekah, is awesome! She has such a sweet, caring personality and knows the place well. She answers every question throughly, recommends things you may need, and just goes out her way to make you comfortable! This place comes highly recommended! Also the prices are good for the sizes of the storage rooms!
Rebekah has an excellent attitude and a warm personality, very skillful in answering all of your questions and any concerns that you may represent to her.. Thanks, so very much ..
I had an amazing experience at this Public Storage location and will continue to have for the foreseeable future. Rebekah was extremely helpful and explained everything very well.
Rebekah has been so professional and helpful. I believe she goes above and beyond what is expected of an employee. Thank you Rebekah for all of your valuable advice!!
Excellent service. Thanks Teresa and Rebekah
Great place, little pricey but excellent service!!
Rebekah is very knowledgeable and helpful in selecting packing materials.
Very good experience renting for over a year.
The customer service was great and friendly.
I have never used a storage facility before, but Rebekah made my experience smooth and painless. I was able to get the size unit that I wanted and was signed up within 10 minutes. The facility is well maintained and in a great location.
Excellent customer service!!
We have rented several units through the years and have always been very pleased with the service and cleanliness of the facility. The climate controlled units are easy to access and are well lighted.
I think this storage facility is the greatest. The management is wonderful. We were taken on tour of the facility which was just great. All our questions were answered and very professional and efficient, I would recommend anyone to this facility.
The inside storage is always clean and organized. There are also plenty of carts to use. The grounds are clean and never any trash blowing around. Very safe and clean storage to store your valuables with easy gate access.
Highly recommend Public Storage because of the location, cleanliness, security and especially the attendant, Rebekah, who was very professional and helpful!
Rebekah is amazing !!!! The other day when it was 94 degrees in the shade, I was moving boxes out of my storage unit into a rental van and somehow the van got locked with my keys inside. As I was melting into the pavement and ready to abandon all hope, Rebekah pulled up. When I asked if I could use the office phone because my phone and keys were both locked in the rental van she said "Wait a moment, I think I have something that can help you." She drove to the office and in a moment or 2 was back with a marvelous contraption "a reacher" - which allowed me to go tbru the bars to grab the keys from the front of the Van. Just when you think your day is going nowhere someone like Rebekah shows up and you know the world is good. Thank you Rebekah- for going above and beyond!!!! Ginnie
Rebekah was very helpful with making sure the unit i was looking at would fit what i need to store. Also there is plenty of room to move your stuff around and easy to access loading ramps to the inside units.
If moving had a good point, the helpfulness of Rebekah and Lafreda at public storage were it. I cannot explain what a relief it was talking to them and helping me out at a stressful time. I am so glad I choose this storage company because of these awesome people. Thanks again girls
Jessica was awesome. Very friendly and space was clean and just right.
Rebekah was very helpful! She drove me around the facility and showed me exactly how to find my unit and how to work the lock system. She was very friendly and made my first time renting a storage unit a positive one.
Jessica had all the right answers for our needed storage and handled the process efficiently with a smile.
Price not bad, staff friendly with customer service at the forefront of every interactions. Only complaint is there is a mouse or squirrel that is cherwing the building and it is getting all over my stuff in the unit. Staff is working to find him a new home.
Very helpful staff. Great service here since 2006.
We've used this facility on several occasions. It is a well managed and well maintained facility and we've always found the staff to be very helpful.
Rebekah and Lafreda were very helpful in getting us set up with the right size unit. The facility is very clean and safe. The price on the units are also some of the best in town!
I had excellent service there by Rebekah this morning! She showed me around and explained everything perfectly so that I understood it all. I appreciate her service and am glad to be renting a space there! Very clean and decently priced.
Great service, excellent pricing, clean and neat storage area. Highly recommend.
The young lady that works here works across town also. She is amazing. She needs to be cloned.
Great storage place. Wonderful experience. Rebekah was a huge help. I would definitely recommend Public Storage on Country Club Road.
There were several storage facility's in close proximity to where I leave, but I'm glad I chose to go with Public Storage. The staff is friendly and the units are well maintained and secure. Definitely worth stopping by for a tour.
Rebecca is excellent at her job, and takes care of every customer on time with kindness. After a horrible experience at another local storage facility, it is so refreshing to work with her and know that my belongings are safe.
We needed a storage unit because we are selling our house and need to declutter and Rebekah helped us. She was great and guided us through the whole process. It was easy and fast. She provided us great customer service! Thanks, Rebekah!
Excellent service, had the exact space I needed, very friendly, close to home. I would certainly recommend to my friends.
My husband and I stopped by here after work one day. Rebekah was incredibly helpful. She drove us around the property and showed us a couple of different options. After showing us every option we naturally went with her suggestion which has worked out very nicely for us so far. Rebekah could not have not anything better we greatly appreciate her help that day.
Rebekah did a great job explaining the entire process and helping us to find the right unit for our needs.
Rebekah really hooked me up with knowledge and service. Such a great property to rent from!!
Rebekah is the bomb! If you have a question..she always knows the answer. You are fortunate to have an employee like her. She has been a trememdous help to us.
Extremely pleasant and helpful manager all for Rebeka if available. Made our traditional period a lot less stressful them we started out with. A fellow pet lover also. Which for me lightened the mode.
Rebekah was a joy to work with, exemplary customer service. Looking forward to a stress-free experience storing here.
Rebecca is definitely experienced. She answered every question without hesitation and made me feel comfortable leaving my personal belongings with her.
Best customer service ever!
Wonderful experience with Rebekah-she is attentive and very helpful!!
Great place and Manager Rebekah was very helpful
Rebekah was very helpful and knowledgeable.
Rebekah was so helpful in showing us the differences of various size units as we did not know exactly how much room we needed. I appreciate her warm personality and her professionalism and knowledge in helping us select a unit. 5 stars to Public Storage for having Rebekah and other staff like her.
Great service by Rebekah!!
Needed a place to store some items for a family member. Rebekah was fantastic. Got what we needed quickly. very knowledgeable!
The storage facility is great. Excellent management and very helpful.
My mother, who recently passed away, had a storage unit here for 5+ years. We reported her passing to Rebekah, the manager who promptly followed protocol with regard to the documentation we were required to provide. We provided the documentation and Rebekah was diligent with her follow-up with her regional manager and the corporate legal staff. Because of her efforts, we will be able to expedite clearing out the unit. Many thanks, Rebekah!
Good customer service!
Rebekah was extremely pleasant and very helpful.
Rebekah was very pleasant to deal with. Very helpful
Nice facility and the staff was very helpful. Rebekah especially, not only did she exhibit great customer service, she was also very friendly and personable.
Rebekah was so knowledgeable and helpful with our storage needs! She is a true professional that Public Storage should feel grateful to have her as an employee!
I was leaving a domestic violence relationship and I had a small window of time that I could leave and be safe doing so. I went to Rebekah at public storage and explained my situation. She made the process easy and even made suggestions that later helped me to my freedom while securing my personal items. I went back 2 months later and Rebekah remembered me and complimented me on my stressless appearance.
Rebekah was a joy to work with. Great customer service.
Clean and nice but the price goes up every year that is some bs doesn't make must since to me.
I have had a good experience with this location. Rebekah was wonderful and extremely helpful. If she is working on the day you need service, you will get wonderful customer service!
Rebekah was very helpful! Clean, safe facility!! Love the continuous hours!
Can we start moving in this weekend if I can fit it in my schedule
Great service. Rebekah makes everything easy. No problem. We would use them again if needed.
Rebekah, is wonderful and made the experience very easy!
Excellent storage facility / clean and well maintained / excellent manager
Every time I needed help, the staff (usually Rebekah) was always very friendly and helpful. Storage unit was very clean and well organized a day taken care of.
Great service. Rebekah was professional and organized!
Rebekah was a great help. Thorough introduction to the space. She made several helpful suggestions
Friendly and professional staff. Clean facility. Highly recommended.
Courteous and professional service setting up account. Answered all questions.
Jenna is always pleasant to deal with. Would recommend her to anyone.
Great service from Rebekah today!! So excited to start moving my stuff in!!!
Great service.
I have rented with this location before and had excellent service. So when I found I was in need of storage again I returned. What brought me back were the people. Rebekah is an excellent office manager and those that work with her do a top notch job. the property is well kept and any issues that might arise, Rebekah and her staff address in short order. Very happy with this location. Thank you!
Great service!
In an emotional time for the family, Rebekah was empathetic and helpful. When adjustments needed to be made, Rebekah had advice. She was thoughtful and insightful. As a public high school teacher and volunteer in the community, she is now part of my network of folks that I trust and use to help others.
Great, fast, efficient service. Rebekah was very knowledgeable and made sure all of my storage needs were meet before I left office. I highly recommend this Public Storage location to others.
Jackie has made my experience with public storage very pleasant.Awesome customer service
Public Storage was so nice to work with and the facility is very clean as well!! Thanks so much Rebekah for making this a wonderful experience.
Very very friendly, and super helpful. Even suggested the best route to save the most money. Jackie is awesome.
Outstanding service. Held an extra storage unit for us, just in case we needed it (we didn't). Was able to handle a full-size moving van. Rebekah and Jackie are the best.
Sales guy on the phone was a dick. Probably not relevant to this specific location just the sales guy. Would not take no for an answer, told me if I didn't take it as soon as I hung up it would be gone and I would never get it repeatedly. Normally high pressure sales tactics don't bother me, I get it that's your job. But there's no reason to take it personally and scoff at me when I say no you big baby.
Great experience. Jackie was able to help us find the perfect storage space. It was not only clean and spacious but close to the entrance door. Thank you.
Excellent customer service. Rebekah is very helpful and comprehensive in explaining options, contracts and operations. Facility is very clean with high security.
Clean, Secure and convenient. Manager is great.
Rebekah and Jackie are both very friendly and knowledgeable! The property and storage unit was clean and in great shape. There are trollies at the facility to use and a great loading/unloading dock/ramp area. I had to call customer service after office hours, and the man was helpful. I would use this facility again!
Rebekah was great !! Very professional and courteous. The facility is very well maintained and clean. Would recommend to anyone looking for storage facility.
Rebekah and Jackie are phenomenal. They did everything they could to make a rough move less stressful.
Rebekah was very helpful, kind, and knowledgeable. Our unit is clean and well priced.
Friendly staff
Nice facility
Have used this location several times, always enjoyed working with Rebekah, and will continue.
Had an awesome experience at the property with Jackie.I have friends who rents here as well.Jackie is always so accurate& friendly.
The staff is great.
Rebekah is a great representative for the Public Storage store on Country Club Rd. She was fast and efficient in helping us to set up our account and in locating our storage space. We have used another storage facility in the past and the process was slow and plodding so we were pleasantly surprised with her superior customer service and assistance. I highly recommend their storage business and particularly Rebekah's knowledge and business manners. Stephanie
Rebekah was great! Excellent service, explained everything very well, and was very pleasant. The facilities were much better than expected. I would recommend this location to anyone!
Nice facility and friendly staff. Would recommend them to anyone.
The representative at the front office is very helpful in providing information, suggesting products to use that you might need and providing no pressure sales. Storage facility is clean and dry. However, the gate is problematic and recently doesn't every close during the daytime hours so anyone can gain access to the storage units.
Jackie was amazing!!!!
The representatives at this office made my transition to a new place as easy as pie. I would recommend them to anyone. :)
Great place and wonderful staff. This is my second time using this location and I was concerned because there were not spots open initially, and I really wanted this location. However Rebecca found an open spot and I immediately booked it. She is always helpful, polite and makes the transaction seamless. The location always feels safe and clean, I would highly recommend this Public Storage location. Andy
I have been renting with public storage for years and rebekah is always nice, informative and is very helpful.
easy process, great prices
The facilities are well-maintained and reasonably priced. Their customer service is exceptional! Rebekah set me up on my first day and has always been professional, courteous and prompt to answer any questions I call about. She truly cares about the tenants and even called me after I checked out to make sure I didn't want to keep my lock. As far as storage services go, Public Storage provides great value for the price. I only wish tenants were allowed to use the dumpsters on site--maybe it is common for storage places to prohibit this, but the last storage facility I rented from let tenants use their dumpster. When I had to relocate for work and quickly pare down what I wanted to move with me a couple weeks ago, it would have been nice to be able to throw out some of the junk I didn't need anymore (I'm talking about small stuff, not dumpster abusing items like mattresses or hoarder heaps with flattened cats). Overall, it is still a great long-term storage solution.
I rented at Public Storage for several years before closing out in 20010. Rebekah was always so diligent and professional to me. She went over and beyond at many times to help me, even personally, regarding my storage unit. She is now a friend of mine, and I'm so happy to have met her at Public Storage. She is excellent in customer service and deserves the best! If I ever need a storage unit in the future or know anyone who does, I will recommend Public Storage and Rebekah.
Rebekah gave a thorough tour of the facility and the property is extremely clean! Love it! The check-in was pleasant, and Rebekah was spot on with all the paperwork to ensure every thing was correct and complete. I would recommend this property to all my friends!
Jackie was a great representative, wonderful personality and she also addressed every issue and question that I could think of about the units plus more.. keep up the good work and hospitality jackie
This is a very well managed property with helpful staff. My experience with Rebekah (on site) was easy and efficient. She helped guide me through first arrival and check-in and two subsequent storage unit changes with ease and professionalism.
Jackie was the best representative all of my needs where met, questions were answered I had a overall pleased visit
Rebakah & Jackie are both awesome! Took personal time with me in explaining each detail & fact on units.Recommend Country Club 5 star service!!!satisfied customer
The staff and grounds were very nice. When checking out they were very efficient.
Rebekah is great customer service is top notch. friendly staff.
Rebekah and Jackie were so helpful when I needed a storage unit. Props to them
Rebekah always welcomes you with a smile. She is very knowledgeable of her profession. Questions are answered courteously and professionally.
Leslie was great! !
Rebekah the site manager is awesome to work with. This property is extremely clean and well-maintained. Our family has leased at least three different units over the past 10 years, both climate controlled and non-climate controlled. We have had two of our kids "bomerang" back to us after college, and the non-climate controlled units were a cost-effective alternative to having all their "stuff" returned to our down-sized home! We had no moisture problems with stored matteras/box springs or other fabric items getting damp or mildewed in these outside units. My mother-in-law had to transition very quickly from independent living to assisted living, and Rebekah and Public Storage were there for us. At the last minute we had to get a larger climate-controlled unit than the one we originally reserved because she had more furniture than we thought, including a piano! Rebekah was at the office and worked with us to locate an appropriately sized unit without our moving crew having to wait. She was a life saver. If you have an older relative who needs to make a transition, but doesn't want to give up all their "stuff," check out the climate controlled units as a solution. The property is in a convenient location and is very safe and secure, adjacent to nice residential areas on Country Club Road and not stuck in an industrial-type area. I have always felt very comfortable going there after dinner in the evenings or any other time of day. Again, I highly recommend this storage property and have been a repeat customer!
Thank you Mrs. Rebecca for all of your help. You were very informative and you do your job well. Thank you again!
We reserved a storage unit online at the publicized discounted rate for reserving online. We then confirmed the rate and reservation with the manager, Rebekah, by phone and in person. The day before we moved in, we spoke with another employee (Rebekah was off) who reconfirmed our reservation but then, apparently, accidentally deleted it. When we arrived the next morning with the moving truck we were told our reservation had been erased from the system, and that we would have to pay a much higher rate for the space. We were quite upset, and Rebekah spent a long time and a lot of effort on the phone with the company to correct the problem. It was not easy! In the end, she told us our original rate of $220 was reinstated, and we very much appreciated her going the extra mile to correct the problem. She is a very efficient, knowledgeable employee with a lot of experience, and this facility is clean and well-run. Public Storage is lucky to have her!
It's wonderful to work with Rebekah. She is very helpful and always is very courteous. She always helps with a smile and I would definitely recommend this location to all my friends and newcomers to the town. -Subba Meka President of IUCA
The building is clean and well kept. Great staff.
Awesome customer service clean units great job rebekah
Be very careful!! We had been in the unit for a couple of months and then they increased our rate $25 claiming they increase by that increment EVERY year in July... which I find very hard to believe as at that rate the rent would be about $500 by now. I called to question it and they pointed out it was in your contract. Read the FINE PRINT. When we went to move out, I prepaid and then asked for a refund as we were out by the 5th of the month and they would not refund any of my money as they 'can not' issue refunds. Only company I know of who has no way of returning payment (I find this very hard to believe as the local rep said they could but then the territory manager said they couldn't. Thus, it actually hurts you if you are on top of things. Rebekah was nice but the corporate people are all about making money instead of customer service. I would recommend a local storage unit place (A&J Self Storage or Colonial Self Storage as they are cheaper, local, and have good customer service as we have experience with all three). We will never choose Public Storage again!
We were completely satisfied with the efficiency, instant help and courtesy provided, most especially the helpfulness of the Property Manager, Rebekah, who went out of her way so many times to help us with many details during our moving into and out of the storage facility. We are continuing using Public Storage in Temple Terrace, Fla., where we are now residing. Thanks again, Rebekah, you were SUPER!
Rebekah was very helpful and professional.
Everything went great ! Wonderful job Rebekah and andee
Found it on Google and went there today. Great help in a friendly and professional manner by Andee. The units looked clean and the area appear to be secure. Great first impression.
Excellent service and excellent property management by Rebekah
Great customer sverice Andee was a big help.
Ms. Floeter was very helpful in determining what we would need to meet our need. In this day and time it is very difficult to find good customer services. Keep up the great work!!
Brooke was great! She was so informatve. Took care of us and get us into the right unit. Will use them again.
Love it! Rebekah is always such a sweet heart and kind. She treats us well.
Great place great service thank you Rebekah
Wonderful!! Rebekah was incredibly sweet and very knowledgeable. She even told me about other locations as well as helping me figure out exactly what I would need as far as a unit and boxes. She spent a large amount of time with me and was amazing throughout the whole experience. I will definitely recommend Public Storage to friends and tell them to come see Rebekah and she will take good care of them! !!!!
I've been dealing with Public Storage on Country Club Rd for years now. First, when I got deployed in '08-'09 & now since 2011 my things have been in storage until I get my own place. Ms Rebecca has always treated me with respect & I really appreciate that. Just wanted to recognize her & that site for doing a good job with customer service.
Great customer services by Rebekak and Andee, great people all ways ready to help. also the facilitties are clean, new, in great conditoons
Andee was awesome!! Very helpful and friendly. Found me just what I needed for storage! Highly recommend.
As a researcher, I tend to analyze any alternative purchases that I make very carefully. This results in many mundane but useful questions. Rebekah was very patient and answered all of mine very carefully and thoroughly before I contracted for a unit. The tour that she provided helped me make up my mind. The units, compared to some that I had seen, were very well maintained and accessible. Her patience and thoroughness made the sale.
EVERYTHING HAS BEEN EXCELLENT
As a senior citizen faced with downsizing, I want to tell you how wonderful Rebekah Floeter, the manager of your facility on Country Club Rd. in Winston Salem, was in guiding me through the storage process. Thank you!
I am very happy with the way I was treated at Public Storage. Rebekah was able to answer all of my questions and get me set up. They have great customer service and nice storage units. I would recommend Public Storage to anyone.
Rebekah and Andee has always provided great professional customer service. All questions and concerns are always answered with courtesy and great patients. The facilities are well maintained, clean and safe. I highly recommend this storage facility.
Rebekah at Public Storage has always handled my storage requests over the past years with professional courtesy as well as personal care. No question is ever unimportant, nor personal concern not attentively handled with respect. My storage needs have fluctuated over moves as well as career moves and she has consistently been of assistance.
the two females that I've work with at this location of professional. and knowledgeable at their job. a pleasure to do business with. customer service skill are excellent.