Beyonce was great help today provided exceptional service.
Great customer service and very informative! Great employee!!
Roderick was great and very professional.
Thanks Tracy for answering all my questions very helpful
I would like to give a compliment to Beyonce The Staff Member here at this Facility. She has been always been super nice and informative every time I call or need assistance. Thank you Beyonce.
Horrible experience. Company still owes me my money after renting to me an already used locker, nobody in front office to rectify situation. 800 number representative only made it worse by giving me the code to unlock someone else's locker and then telling me the only way to change my locker and I quote is to pay an additional fee because Public Storage does nothing for free. Almost 3 weeks later I have not been refunded an administrative fee for a locker I never used all while I had to go to another facility so I used Uhaul. No issues with them at all. Do not use them at all especially the Poole Road location. I want all my money back!! No followup call from Area Manager nor the company trying to give me my money back due to their error.
4243 Poole rd.
Roderick was the best help… Kind and very professional. What I love to see. 10/10
I went in to make a payment and Roderick was so nice and professional. Very helpful. Thank you!
Roderick is such a good and help and very professional way to go.
Absolutely do not recommend. I used their app to move out on August 21 and called multiple times trying to get someone on the phone. They are now trying to charge me $400 due to their lack of communication. I will be disputing all collection attempts. Crooks! Just want to nickel and dime you and provide subpar customer service who doesn’t return phone calls I’m a timely fashion. BE CAREFUL WITH THIS LOCATION
Won an auction from this location and it seems to be the hardest thing to access and pay for. Customer service will have you call customer service! Then, after a few run arounds you'll get an answering machine message. Called customer service again. They told me to keep my line open and someone will assist you at your location. Hours later, no help, no call back.
I just completed my rental with Roderick and he was professional and very helpful.
Jason and Lynden are the freaking best!!!! Go see them!!!!
Great overall experience!
Lyndon help me with everything I needed
I had a great experience at this location. Lyndon had exceptional customer service and professional insight when it came to setting up my storage unit. Would highly recommend this establishment.
Affordable, Quick & Easy to rent. Lynden did a great job summarizing main points and simplifying need to know info. Excited to be able to get my home decluttered and using storage services
Lyndon has really been helpful with handling my storage account. Great customer services.
Lyndon is so helpful ! He's makes this experience easy!
Lyndon was very helpful in securing a parking space. Please come to this Location if you want great customer service !
Lyndon has really been helpful with handling my storage account. He is a great asset to your establishment
Lyndon did a great job assisting me in my experience. I had an easy and fast experience in getting my storage set up. Thanks a lot!
Everybody on the phone was very considerate and kind and very helpful when I made my reservation when I got to the office the gentleman at the office was very polite and very helpful also
Lyndon was a great help and answered every question I had !
Lyndon was a great help with help finding a unit. Great customer service !
Kind people deserve their own spot in the news so I’m here to tell you about Ms. Beyoncé at the Poole Rd location. Her service was exactly what you hope for with a smile. Thank you for helping out a praying family in need. We’ll be praying that you manifest your trust desires. You are definitely one of His.
God bless you!
KT
A plus, A plus, A plus!! Great costumer service! Highly recommend!! Lyndon goes above and beyond!!
Lyndon helped with my transition while I waited for my place to be ready. Polite, knowledgable and efficient.
Service was extremely professional at this location! A guy named Lyndon was very helpful
Lyndon was very helpful and polite
5 star experience all around! Lyndon went above and beyond for my associate ahead of their move. Would highly recommend this location.
Lyndon was great ! Thank you so much ! He was awesome !
Great experience at this location. The in store guy linden helped me out a lot with great advice and very professional service.
Lyndon was a really big help today . He also appeared to be a hard worker. He explained everything that I needed to do when renting the units as well as showed me how to work the lock. Thank you so much for your today today!
Lyndon was awesome at getting me set up with an amazing rate 🙏🏽
Lyndon, as so helpful with my storage process! I really appreciate that! It’s hot and I’m tired! But the process was easy enough! They offered me great customer service and my lock was already inside the unit when I pulled up! I would recommend to others!!
Thanks so much !
Horrible customer service experience when it came to speaking with someone about the access gate causing damage to my vehicle. The incident happened in part because the gate was left open as maintenance workers were working on the building.
It was not the damage to my vehicle that bothered me, but the way it was handled. I never had a bad encounter with costumer service until this new gentleman took the facility. I used this facility for over 4 years with no issues with the gates or anything .
If you rent here please watch the secondary exit gate and I hope your costumer service experience will be better than mine….
I found a cheaper rate at another nearby facility anyway…
Lyndon was an incredible help. Great customer service. Area looks safe.
Manager assisted me, he was so detailed explaining contract and friendly, great conversation while working on entering all my info. Highly recommend this location.
I received a five star experience! Lyndon was very helpful and polite!
Mrs. Debra was very helpful when getting my storage unit. And the facility was very clean and well maintained.
Me and my sister had a good experience with the lady that helped us. She was very friendly and helpful.
Clean property. Great security features. Thanks Debra
Went in to look at a unit the other day, and was blowed away by the customer service! Debbie was great and so professional. 10/10 reccomend this location!
Awesome customer service. Debra was great. Very helpful. Highly recommend
Lyndon was great ! Helpful with his move-in.
Thanks Danielle, I really appreciated your help!
Debra is Very knowledgeable and great customer service
Went in to rent a unit today and Debra the new manager is a breathe of fresh air. We have rented at this location in the past and I can tell you new management is just what this place needed. We would definitely recommend this location. She has really cleaned the place up. Very impressed!!
Had some visitors today! So beautiful!
great clean facility everyone here is super nice, and can answer any questions you may have! My family and I are long term customers here and wouldn’t go anywhere! Gigi which is the property manager is super nice and awesome! District manager Jason is really good at his job with that combo and great customer service this location is highly recommended!