Public Storage Self-Storage Units at 4222 Atlantic Ave, Raleigh, NC

When I tell you this is the worst experience I've ever had with a storage facility!!!!!!! Please tell why was I locked out of my unit just 3 days after opening the account for almost A week and a half. I had a major performance and all of equipment was locked in the storage and I was unable to get it because the manager ended canceling the account by accident. I moved into the unit on the 1st of the month and here today it's the 28th and I Get a message that I'm being locked out of my unit for non payment. I still to this day have yet to hear back from the property manager. I been to the office 6 times this month and there's no one ever in the office, I've called and left several messages and never got a response back for anything. I wouldn't suggest this location to my friends DOG!!!! I should have known I would have issues with this location because there was furniture laying all over the property, there was trash in front of the office and more. I plan to move all of my things out of this location to somewhere else because apparently NO ONE WORKS THERE EVER!!!! I would appreciate a call from the regional office or something because even the day that I did come into the office and someone was there, they talked so bad about the manager instead of trying to make my account situation better! MY ACTUAL RATING WOULD BE -50 STARS BECAUSE THEY ARE THE WORST!

Easy, convenient, affordable!

I had the pleasure of talking to Rose and she was so kind! 10 out of 10!

Rose she's wondering to be around and she's a gem on this property

Rose is a pleasure!! Always helpful,and friendly. We say hi every time we see her.

Rose is great and very professional. She is very helpful to all customers.

Rose was professional, knowledgable, and an overall pleasure to work with assisting me with my storage unit. Thank you!

Judith is awesome . Go check her out !!

Great experience! I had done a reservation online (through a third party site) and the unit wasn’t exactly what I needed. So I went in and spoke with Judith and she was super pleasant and helpful. She found me the unit that fit my needs and got me squared away. No hassle. No runaround. Just simple, good customer service! Great experience 10/10 would recommend!

I’ve just had a wonderful experience with Mesha at this Public Storage on Atlantic Avenue. She was so kind and patient with me and helped me land on a wonderful price. I couldn’t recommend this business enough. Thank you so much!

Rose was very helpful with getting me a storage unit. She went over everything and made sure I had one that would accommodate me best especially with me having my son with me. 10/10 customer service. Thank you so much Rose

Super easy to rent, clean space and easily accessible. Friendly staff, responded to any needs we had with a quick response. Moved out today and it was smooth and easy. The lady we spoke to day upon closing our unit out was super nice, informative and great customer service… (I wish I remembered her name) she was great!

Great Judith was really nice and polite and keep up the good work

Ms Rose was very helpful and nice I would consider talking to her every time !!!

Nice and clean, Judith is very helpful if you have any issues.

Judith was more than a blessing to today. Customer service made an error in my reservation and she went above and beyond when I arrived for check in. She was an angel in disguise for me today. Very prompt and attentive to all needs to rent my unit for the short time frame needed.

Judith was very helpful. I’m glad I chose public storage. 5x10 for about 40 dollars per month was key in my move

Shamone was great today and customer services is on point

Thank you so much, Rose, for your help and for your sweet continence . You're a jewel to this facility, and I think anyone needing to rent a space for storage should contact Public Storage of Raleigh and ask for Rose.🙌💙💖

I would like to say thank you to Rose for making it easy to rent a storage space she is very professional and treated me like family

Exceptional experience with Public Storage (4222 Atlantic Avenue) for my business needs. The online process was seamless, and collecting keys was effortless. The facility feels secure, well-organized, and user-friendly. Judith provided excellent assistance, ensuring I got the right size space promptly. Highly recommend for both business and personal storage needs.

Rose was very helpful when getting us situated in a space that would suit our needs!

Jacked my rent from $80/ month to $100/month for a parking space not a garage but a parking space. Customer service is horrible and rude.. They also threatened to auction off my car with a 2 day notice in advance.. Run far away from this place..

Gammon Hall is absolutely correct don’t rent here! Kandy is toothless crook. I was a returning customer. I had previously rented here from 04/2011 to 2/2014 so I felt comfortable coming back, which was the biggest mistake of my life.

I have given them one star because ZERO stars isn’t an option… My parents died a few years back and I unfortunately chose Public Storage as the place to store most of their precious belongings because I couldn’t fit them in my house. I rented a 15x10 unit. I had used another Public Storage for years in the past, and never had an issue. So I was confident nothing bad would happen… I had missed a payment or two in the past at the other location for one reason or another over the years… but was always contacted by phone, text, and email each time and given ample time to get my account up to date. However at this location I had much more valuable things in my unit. My rent when I got the unit in 2020 was just over $120… By the 3rd year the rent had skyrocketed to over $550!!! However despite the outrageous rate increase, I had NEVER been late on a payment. In the beginning of 2023 I lost my debit card and put it on hold… My account was past due one month, so at the beginning of the following month I owed about $1080 for that month and the previous month. I paid $780 so I assumed I would be fine AT LEAST to the end of the month. I went online to make a payment on the 30th of that same month (to get the account totally up to date) and they had ALREADY auctioned off my unit… I tried desperately to reach the manager of the property but they had shut down to “update” the office so it was closed… I called customer service and was basically told TOO BAD! I was literally heartbroken and I was not only told too bad, but I wasn’t even allowed to speak to a supervisor to at least express my frustration with the way it all happened they said because get this… “I WAS NO LONGER A CUSTOMER”. After making many calls to customer service, I finally reached someone that would speak to me for more than 30 seconds without hanging up on me… I asked them to please please put me in contact with the person that bought my unit in the hopes that I could buy my stuff back. I was told that they would find his contact info and reach out to them on my behalf, but they refused to give out their info. I was never contacted back and when I tried to call to ask, I was told that since I was no longer a customer I wouldn’t be able to speak to anyone at the company. To add insult to injury I was charged a $90 “cleaning fee” when I only owed them $300 in total rent. They were able to charge my account $90 but they somehow couldn’t have just attempted to charge me the $300 rent before they auctioned off all my parents and my belongings?! I have since learned that some of the managers of these storage units have kickback agreements with the people that bid on “past due” units, to let them know when there’s a really good unit coming up for auction. I believe the reason I didn’t lose my unit in the past was because I didn’t have things in it that came close to the value of what I had in this unit… So when I was just over 30 days behind, and they cut my lock off the unit, they were able to see what was in this unit. I believe once they had gotten a look at all the valuable stuff that was in my unit, they auctioned it off at the very first date available… rather than doing the right thing and making sure they got in contact with me first to give me time to make a payment. I was never texted as I had been in the past. My wife got an email and they left her a voicemail the DAY BEFORE the unit went up for auction! The phone number they used to call was also not a Public Storage number, it was a random cell phone number from Mount Olive NC… Since we get nonstop spam calls we don’t answer calls phone from random numbers we don’t know… Same as most people typically don’t answer unknown phone calls… This is an evil company and I have plenty of money, so if there is an attorney out there that’s willing to represent me, I would truly like to make their lives as difficult as humanly possible. And hopefully save others from going through the heartbreak I have gone through. All due to $300 3/5 of 1 months rent… DON’T RENT FROM PUBLIC STORAGE!!!!!

Terrible Company especially this location. Do not rent from them! They hike your rent at about 25-30% a year and if you miss a single payment they will auction your stuff off and you will never see it again! Buyer be ware!

Great location , ty Tammy fior great service and respect

I have no fault with the storage units or security of the site(s), But!... Public Storage in general is bad about bumping the price up every few months till it gets absolutely ridiculous. A simple office visit usually can bring it back down, but they'll just float it back up every few months till you have to go haggle over it again. If you don't pay attention, they'll float your rent up 10x the rate of inflation. both myself and my family have had units with them since the 80s and in the last 10 years or so, rate increases have drifted towards about a 30% cumulative price hike over the period of a year. Considering the number of competitors in the region, it makes me wonder how they stay in business. I have records on several units going back for decades and a simple spreadsheet shows just how bad they've gotten in the last decade.

This place rocks, best customer service ever

Ms. Rose was great, she was patient and friendly.

Judith at the 4222 Atlantic ave location is awesome and amazing ! I am a senior citizen and had difficulty navigating the web application . She was very patient with me and walked me thru the process . Highly recommend Judith and 4222 Atlantic ave !

Ms. Judith was an absolute pleasure to work with. She was beyond helpful and kind and really made my storage experience a great one! Thank you so much Judith!

I came in today and rented a storage unit and they service was great. She was very friendly, welcoming, knowledgeable and have awesome customer service. Happy I picked this storage company and location.

Great Customer Service and Very Understanding

My experience has been awesome. Judith is the most pleasant person and was incredible and made sure I was taken care of when I moved in. She also followed up with me to make sure everything was ok.

Judith was awesome

Judith was super nice and helpful!

Judith was super friendly and super helpful with everything I needed it had questions about! I will definitely be coming to her again in the future!

Excellent service. Very friendly & helpful manager.

Super nice staff!! Judith helped me with everything I needed. She was so friendly and kind. When I came into the store she welcomed me with a smile and lots of positive energy. I will definitely be coming back just because of her!!

When the price increased dramatically several months ago, I called to say I was dismayed, seeing no reason that the increase should be so much ($40!), inflation not being much of a factor for this type of business. I said that we no longer needed the large unit so would like to rent a smaller one instead. I was told that the smaller unit would now cost the same as what we were paying. NO MENTION WAS MADE THAT WE COULD AVOID THIS BY RENTING THE NEW SMALLER UNIT ON LINE. I did not realize the big difference between a "walk-in" rental and an on-line rental. So we paid the bigger fee for many months before we were able to cancel all together. I definitely feel the person on the front desk who answered my phone call should have told me about the possibility of renting on-line. If she really didn't know about it, she should have been instructed about it by management.

Make sure you contact Judith!!! She’s an absolute sweetheart and will go well beyond her way to make sure that your storage needs are met. When I first booked a unit online, the unit wasn’t compatible with my storage needs, Judith personally took me around to find a unit that would meet my storage needs. Big thanks to her!!!!

Public Storage was ok until we closed our account. First rep was condescending & next was helpful in explaining how to return my lock ( from Public Storage) & receive the money back. Told I had to make an appointment to meet someone to return lock. Went to location 15min prior. 30min past the appointment and two calls inquiring; no one showed up. Someone drove up 40min past by accident & then told me I couldn’t return a lock after 30 days of renting unit. What?? Do locks ‘go bad’?? Someone named Arlene from CA corporate line claimed they never heard of returning their locks. Really? Got 3 phone calls a few days later by Ebony saying she wanted to help me with the lock. Also said someone named Gonzalez said I used profanity & hung up. Did not happen. Will Not use Public Storage again or recommend.

Used the units on 4222 altanic Ave, Janae was very professional, knew her job, thanks for your help!!

Amazing experience, so helpful and sweet Miss Janae was a pleasure!

Not happy. I moved into a storage unit they assigned online and the door was only 35 inches wide and couldn't get a sofa or my dining table through it. So asked for a bigger door on a same size unit. They did the new unit, but then charged me 4.00 for a day for the wrong unit because I had to move in then move out and into the new unit and couldn't do it the same day. UGH. I am 70 years old, moved into one unit 12/13/22, out of that unit 12/14/2022, and into the next unilt 12/14/2022. I don't think I would rent from them again.. I am leaving things there for now, but will know better next time. I do like using my phone to get in and out of the gate since the gate access codes are so large.

Kandy is my favorite 😁

Kandy with a k is awesome

Great service!! Janae was great 👍

Quick, easy and very friendly

Kandy will take care of your storage needs at this location just to get you in the door. Once you a customer she is a complete disaster with no customer service after the fact.

Janae was amazing , great customer service!!!!!!

Shamone was an angel getting me all set up today. I have so much on my plate and she brightened my day And made it very simple for me. The world needs more people like her :-)

Kandi is amazing . I choose to store at public storage just because my experience with her. She is king professional and makes me feel like my items will be safe ! I Me and my family will only store with public storage.

From start to finish, my experience acquiring a unit was very smooth and professional with Kandy. She answered my questions with confidence and honesty. So far, I’m pleased because some of my past storage unit experiences has not started this smooth.

Kandy and Mike are awesome! Thank you for taking care of me and being so kind. If you have storage needs, go see them on Atlantic Ave.

Great storage options and easily accessible. Antonio and Mike were super helpful in the process. Highly recommend.

Kandy was recommended by a friend who rents here. And she was awesome great customer service!!

Kandy provided amazing service. She went out her way to make sure our first experience was amazing !

Very satisfied with the service and attention I recommend this place. And if I could give 10 stars instead of 5 stars 🌟. I would really do it because she deserves it ..KAndy is a very kind person!!

Kandy and all the staff are great! Great facility with brand new gates installed. I recommend storing your property here!

Excellent customer service from Janae, was very friendly, patient and helped answer many questions i had.

Kandy is the freakin best!!! She’s very helpful and professional definitely an asset to the company!!!

We had a great experience- loved working with the district manager Mike!

They don't have any cameras! Great place to get your property stolen. I just had a new trailer stolen that was locked. And no cameras on the gate or anywhere.

Janae great customer service

Kandy was great helping me find storage that works for me at a rate I can afford. Thanks kandy you awesome!!

Kandy was great ..

Kandy is awesome she has great customer !

When I tell you Kandy does her job and well let me explain. She was so kind. She was alert. Kandy made sure that I understood everything. I’ve rented from someone else before (not through this company) and they couldn’t care less about your business. I love that Kandy showed that she truly cared about my business, just so friendly. Thank you for your service Kandy.

Kandy helped me with the app I was very pleased with her customer service!

Kandy was so kind helping me w/ my storage unit

This is the best storage place in the triangle! Ask for kandy she has the best customer service can help you with just about everything!

Kandy was very, very helpful and very polite. She showed me everything I needed to know. Very nice and good spirited person. WHO ROCKS!! KANDY ROCKES!! 😁

Upon my arrival at approximately 0730, the "security" gate was wide open. My assigned space (parking) was already occupied by the tractor (?) portion of a semi. My only option was to call and leave a message with the property manager. I did that, but did not receive a call back (admittedly, I only waited 3 hours). The cust reps at the corporate level were absolutely useless. When finally able to reach the manager, she seemed very aware of the fact that there was an improperly parked vehicle, and she assured me that it would be moved soon. The excuse: that persons space had a puddle of water in it?! 3 hours later, still nothing. 2 days later, I am a very happy and satisfied customer/lessee. The on-site property manager, Ms. Kandy seemed to intuit who I was when entered the office. She sincerely apologized for the previous days' confusion and offered to do whatever she could to make it up to me. Those to things alone were enough to console me, however, she went ahead and gave me a satisfyingly discounted rate for my next month's rent. Thank you to Kandy for her effort and professionally friendly behavior.

Great customer service, Mrs Candy is very helpful with me and I love her customer service 😃 thanks for all you help .

Kandy was very helpful.

Very good customer service and reasonable prices

Kandy is the bomb!!! Would highly recommend this location for your storage needs!

Customer service was outstanding. Kandy is her name that help us get set up here at 4222 Atlantic Ave Raleigh NC public storage.

Kandy is fantastic!!!!

Kandy was excellent helped me get a second storage. Would recommend.