Super happy with the unit and building cleanliness. Debra helped out tremendously with all my questions and made the process of moving out a breeze!!
Debra helped me immensely get my unit switched around and her service was impeccable!
Very happy with the attention and customer service I received from Debra at the front desk today. She valued my time and explained everything to me quickly and gave me the unit I needed. I know I can depend on her when I visit again should I have any questions. Just the best A++
Debra was amazing to work with. She is customer centric, efficient, and got me the help I needed. 10/10!
Debra was very responsive AND helpful.
I moved into the space in 2018. My 5x5 2nd floor space started at $17/month. It climbed slowly and by 2022 I was paying $33/month. It jumped to $47 in 2023. Then, a couple months ago, it skyrocketed to $63/month.
And the current advertised rate for the same space is...$12/month on special ($24/month regular). I have not been able to get in touch with property management. Left two messages over the last week without any response.
The space is clean and easy to access, but if you go there, be very prepared for your rates to go up exponentially over time. I'm guessing this is a standard practice, but it's super annoying.
We got a unit online and when we came in we had some questions, Debra was able to get all sorted out quickly. So far a great experience!
I’m not a review person, but in this day and time Customer Service is so rare, I wanted to take the time and say thank you to Debra at PS at 3828 Hwy55 Cary. She did a great job explaining and assisting me with a pricing concern I had. I would highly recommend her location.
Absolutely the best customer service and cleanest storage facility around!!! Best rates I have found!!!
Facility is clean and well maintained. As is the case with all storage units, rental rates increase 15-40% every 4-6 months.
Seamless service even when the check in date had to be changed sooner and at the last minute. Excellent service!
Dawn was wonderful and helpful in deciding what size unit to rent and how it works. Very clean facility. It was perfect for storing our daughter’s college items over the summer.
Visited yesterday, saw Daniel, he's was able to assist me in advance of using the storage location down the street. He's great. Ask for him when you visit. He can provide you with answers to most questions for your storage needs. Moving in or out.
Dawn has been amazing, we love the way this storage facility makes us feel while housing some of our property. Highly recommend to anyone who temporarily or long term needs this service.
Thanks Dawn your amazing wouldn’t store anywhere else
Dawn was fantastic, great customer service!
I reserved unit online and within a few hours Dawn called to follow up to see if I had questions. Dawn was knowledgeable and friendly.
Dawn helped with the getting a new storage on the spot when I was having trouble online. Thank you.
The storage unit is neat and clean, but beware - you will be charged for full month’s rent if you move out on 1st or 2nd day of the month. It was my bad to assume I will be charged pro-rated rent like other places. I moved out on 4th, had to pay the full month’s rent.
Dawn manages this location and she rocks the block!
Since I was unable to complete my rental process online, I went to the rental office for assistance. Dawn did a great job helping me through everything. And answered all my questions clearly. She is willing to help and she is very helpful! 5+ star service.
Great price and conveniently located. Would recommend.
Dawn was such a great help. She went out of her way to make sure my move went smoothly with the least issues. Definitely recommend.
During my recent visit to the facility, I was fortunate to receive exceptional assistance from Dawn. She helped us find the perfect unit for our needs and was very knowledgeable!
Great customer service. I like the place very clean and easy to access.
Dawn was GREAT! Extremely helpful and a joy to work with!
Went looking for a storage Unit and Miss Dawn was very helpful in helping me look at a storage Unit. Miss Dawn was very pleasant and explain everything to me.
I love the location of this Public Storage and exceptional professional management. The place is always clean, well maintained and well lit too. Thank you!
Dawn is amazing! I love storing at public storage because of her
Dawn is an amazing person
Clean and easy. Helpful staff.
Dawn is awesome love dealing with her you can tell she loves her customers
I am super happy with my storage unit here at Public Storage. I have been here since 2021. The ratos are in line with market but they have outstanding customer service. I'd like to give Dawn a shoutout as she has most recently helped me tremendously at the office in regards to my unit. The property is clean, safe guarded and easy access with convenient hours of entry.
Dawn was extremely professional from 1st contact. Dawn was very knowledgeable, helpful & a pleasure to work with day of move in. The facility was clean & accesable. Dawn made my moving experience much easier. Thanks Dawn!
When we get our stuff out of here they made sure to ask for a five star review but let me say this you definitely don’t get five star service. I went up the road and talked to someone at extra space storage and the manager asked if any one is in the office, no. No one is ever there to address any needs, when someone is there they are putting unnecessary locks on people storage units because obviously some one can get past their two gates you have to put a pin in and get to your units.
Every time we been here the bathroom is out of service or locked. I’m paying all this money for the restroom to be out of service for the 4 months I been using this place. I will not give public’s storage a five star review ever, greedy corporate people.
If your in need of a storage unit go with extra space or someone else, someone who actually cares about people and not greed.
8/2023 Move in.
I just want to say my experience so far with Public Storage has been great. I had to vacate my last storage facility do to shady dealings. When say shady I mean doubling monthly fees and I wasn’t there not even 4 months. I called Public Storage and was not happy with the person I spoke to. I started to ask her questions and she got snippy with me because she didn’t know the answers. I’m ok with that, but don’t get an attitude. I told my wife I will have to stop in at 3828 NC 55 location for myself. Well I did and I did it twice. Dawn, location manager, was great. She answered all my questions and took me on the tour of available units. She resolved all my concerns and made my entry into Public Storage a pleasure.
Great facility - people are very easy to work with!
Hi Dawn,
Thanks for doing your best at getting me a storage unit! I was trying to do a online setup, but had issues. I left a message and you called me back and got right on getting my unit setup for move in day. Thanks again,
KF
Very easy going staff. Dawn was very helpful!
They're super convenient and have saved my life...or at least my possessions!!
The property agent, Dawn, at this location, is excellent! She provided great customer service and assisted me with answering my questions thoroughly. She has a nice professional personality. I am pleased. Thank you.
Great place to store stuff! Dawn was particularly helpful. Great job all around!
Don was so kind and helpful!
It is so rare to come across such wonderful customer service like Dawn provided me at Public Storage, when I needed to upgrade my storage unit size. She was incredibly helpful, knowledgeable, and kind! I will be telling all my friends and family to use them for any of their storage needs. My experience with Dawn's excellent customer service has made me a Public storage customer for life!
I had an issue with the locks to my unit but Dawn was very polite and accommodating. I’ve had other issues before but she was the only who seemed to care enough to make sure my problems were resolved.
Very clean facility, with very helpful staff. Christa was very efficient, knowledgeable, and helpful. Highly recommend renting a storage unit at this location!
One of the best locations I’ve ever been to! And management was a pleasure to work with and super accommodating to all my questions, thank you Christa for such a wonderful experience!
Wish there was a negative rating scale... which will be apt for this location.
It would be super helpful if the information that is provided on the website, and in the reservation details reflected the updates process which is evidently completely virtual now. Additionally, gate does not seem to be accessible until 7AM (as opposed to 6AM as stated). The location I booked had incorrect office hours and information at the time of my reservation, my access code did not work all weekend, and the elevator in the front of the property is out of order.
Thankfully, I was able to alleviate some of the stress by listening to my debut Studio -EP, Lifter of My Head which is available for streaming on all platforms. If the stress of life's transitions are getting to you, take some time to rest your mind with this collection of gentle, acoustic melodies.
I was finally able to access my storage unit on a Monday morning at 7AM, which is a bit less convenient that a Saturday or even Sunday afternoon.
My girlfriend and I rented a unit online. We received an email saying we were ready to go, and with the codes we needed. The code would not work to get into the building or through the gate. Once we spent 15 minutes (which is a long time after packing and loading a trailer all day), we were able to get a temporary code that worked. When we got into the building, we realize there were no carts. We decided to not use this unit due to all the difficulties and a high likelihood of future problems. We have tried calling and going by the building to speak to someone about getting a refund. No one is ever there, and no one has returned my calls. I guess I’ll just have to write off that money as wasted. I believe I’ll steer clear of this company if I need a storage unit in the future.
We have tried a few times now to get a storage space here. We would have an appointment set up and the store manager never would show up. Other times my husband would try to drive to the storage unit during the day to see if maybe he could talk to someone in person no one was ever there. Poor service and a waste of our time.
Muy buen para almacenar sus cosas
Dannie was a pleasure. I was confused on the whole process with this being my first time but she walked me through everything when I had trouble finding my unit. I had a safety concern and she assured me that my belongings were safe and secured.
Nice attendants and managers. Made the process so much more convenient and easy to understand
My sister and I just finished moving in and Dannie is awesome! Even though we were late and needed to see many spaces you were patient and I wanted you to know we appreciate you greatly!
Sarah has been amazing…always so helpful. We have really enjoyed our months at this storage facility. There is always someone available to help. Strongly recommend. 😊
This is best storage facility I have ever used. It's clean, secure but with easy access and the staff is excellent. I would definitely use the Public Storage at 3828 NC 55 in Cary again.
At first I chose to move into a 5x5 storage unit but soon noticed the unit was to small for everything I had. I was able to come into the the front office and spoke with Sarah who was able to quickly and very nicely upgrade me to the 5x10 unit but that unit was also to small and when I told Miss Sarah at the front desk she just smiled and told me another had opened and transferred me with no issue! Customer service is top notch here and because of Sarah whenever I need storage space I am always going to return here!!
Made us pay an extra month because they told us the wrong information
Sarah is a phenomenal manager. She’s the reason I’ve decided to store my stuff here while I’m overseas. I hope upper management appreciates her dedication to her customers.
I helped a friend retrieve her belongings from the facility. I was very impressed with how clean it was. In order to enter the storage area there was an individualized code.
I walked into this business and instantly felt that I was about to have a great experience. Sarah was working and in a few minutes she and I had a storage unit picked out and the packing items I would need identified. She walked me thru the application process and explained in detail the hours of the office and times allowed for movement in and out of items. Thanks to her knowlege and her sparkling personality my entire move in experience was the best. On move in day she had Crystal prepared for my arrival and in a very short timeframe all paperwork was completed, keys issued and instructions for downloading a very helpful app were given. The move in process was very pleasurable in large part due to those 2 fine individuals. Thanks girls and thanks Public Storage.
Let me start by saying that in todays world it’s almost difficult to find Pure & Genuine people that will really have your back and understand that sometimes times are a little tough and life happens to us all. Sarah the store manager is absolutely fantastic and has been a tremendous blessing to me and my family as we’ve are transitioning from one home to the next! There’s not a day that I’ve worried about my storage or my personal belongings. I’ve been near loosing it and Sarah I swear God is going to bless you mightily for how accommodating you’ve been!
Sarah! Thank you so much for all that you do! You are Important and needed in this cold world! I have never been more happy in my life about paying for storage 😂😂 people do not take your business anywhere else. You will be disappointed if you do. Just Saying
Got my storage unit quick and simple, super clean and super friendly. Christa was the best and very helpful. Definitely recommend
Sarah was quite helpful guiding me through the rental process. She is very knowledgeable and respectful. She keeps me informed on new products and services. I'm ecstatic with this rental.
Sarah was a great help. She was very informative when it came to the size of the unit I needed. She made the process very easy during a very stressful time for me
You have always been so professional in handling our needs. Thanks."
"Just wanted to tell your property manager Sarah did a great job."? I was very impressed." Took care of me better than I expected. We truly appreciate your business and look forward to getting serviced again. We’re so lucky to have great customer service like yours!
Sarah was real helpful and friendly