Quick note to say Joni at Public Storage in Carboro was a great help getting me setup with a 10x20 unit. She was very friendly and knowledgeable, and I appreciated her professionalism and good customer service!
Horrible customer service, no one can fix/help with anything. Will charge you for issues that they caused.
Joni is an awesome property manager! She took care of all our storage needs and was very friendly and professional. We highly recommend this place!
Wow, been here for a couple of months and they are already increasing my monthly rent by $50 not mentioned in the contract I signed. Not good. Guess it’s time already to try and find another storage facility that won’t do this. For a non-temperature controlled unit this is an insane price hike and totally unnecessary and unacceptable. Should have known better as Public Storage has a bad reputation for doing this.
Ash and Joni are great. Thank you for your help.
Excellent staff. Joni really helped me and Sheronica at Customer Care was great too.
Ashley gave me lots of information when I move. She is knowledgeable, and I appreciate it
The ladies are amazing everytime I have to go there. Great people create a great atmosphere to work in
Dear Public Storage, your front desk people are above and beyond. Both Joni and Caroline are so knowledgeable, and accommodating I would want them to work for me. I am considering getting another space, they are great problem solvers. Thanks to the both of them.
The young lady who helped me was very courteous and kind.
We chatted with Caroline at the front desk. She was very professional and helpful. Got us lined up for a smooth move in. The unit was clean and the carts were very convenient for moving in too.
I like the location and the security. If you’re a student or running out of space, check it out.
Caroline was extraordinarily helpful, professional and courteous. Unit was clean and well maintained. 10/10, will absolutely come back
I was there on April 2 while they were paving the driveway going in to the storage facility. I was able to speak with Joni and she was very professional answering my questions and courteous. What an asset Joni is to have in a business that deals one on one with the public. I was appreciative of the information she gave me. Customer service and a good safe storage facility is at this location.
Always good service especially from that nice woman Ashes.
Walked in today to rent a unit. Ashley was extremely helpful and courteous and ensured she gave me the answer to all of my questions. Great experience
Ashley and Joni were so nice to deal with. Came on separate occasions and had pleasant interactions with both of them, would definitely recommend making a reservation!
I’ve used several storage facilities over the years and this was by far my best experience. The lady in the office was courteous, professional and focused on customer service. A rarity in today’s world. I would highly recommend this location!
Been a customer for over a decade.
This was the first time I’ve rented a storage space, & Joni made it so easy! She patiently explained everything & listened to all my questions, providing the answers I needed. Thank you!
Online helps a lot thanks you
Love this place! Amazing storage & customer service!
It was very easy process to secure a unit over the phone. There was some confusion about pricing, but a supervisor was able to correct that immediately.
We decided to walk in to secure a space. Joni and Caroline were incredible friendly and helpful and walked us to each space to show us our options. Never acquired a storage space before, so they made the process easy and pleasant.
amazing service! highly recommend their customer service
Caroline is awesome, she needs a raise.
I’ve had this storage for about 3 years now. Caroline has been a magnificent employee and worked with me about keeping my storage while even falling behind. 5star employee for sure
Great experience with Caroline. Thorough and helped us get exactly what we were looking for. Thanks so much for hiring great people!
Horrible experience. They didn’t put the lock on my unit on my scheduled move in day and I called them 3 times and left a note in the door after hours and got no reply. Finally someone answered after 3 days and they put the lock on. They called me again a few weeks later about something and left a voicemail. I called them back not ten minutes later 4 separate times and it went straight to voicemail. Terrible and unresponsive customer service by idiots who can’t do the most basic of jobs. Don’t go here, there are plenty of other better storage facilities.
Water damage in the unit. Terrible customer service.
My son unexpectedly needed a storage unit on short notice. We are so glad that we rented with Public Storage. Caroline was a dream to work with.
Can’t make an online payment. Public storage keeps reversing the payment. Then I can’t ever get in touch with someone at the property because they are never there.
I've been a customer for some time now. The units are clean and feel safe. I decided to upgrade to a bigger unit and ran into some difficulties getting what I was quoted online. The good news is that Antonio, Eve, and Dorthy really went the extra mile to figure out the issue. In the end, and after two levels of management, the team was able to solve the issue and make me happy.
We contracted to rent a climate controlled storage unit to store furniture that we did not want to have exposed to humidity. We came to the unit multiple times only to discover that all the doors were propped wide open in the middle of August, exposing all the indoor units to the heat and humidity. Not exactly what we had in mind. When we raised the issue with the facility staff, they said that the units were indoor units, but not climate controlled. Even though the contract we signed clearly said "climate controlled" and the rate we were charged was the rate advertised for a climate controlled unit. We did not put our furniture in the unit and cancelled the rental. They charged us anyway for a months rental of a "climate controlled" unit which, according to the staff, they do not even have. Do not rent from this place. There are much better storage places in the area.
2 כוכבית בגלל רמת האבטחה שלא ניתן לצאת בלי קוד.
אבל לא אהבתי את השירות גם יקר לחודש 110
חודש במקום אחר קיבלתי 75
This seemed like a great thing--heloful staff, clean units, etc. But then they collected this month's automatic payment--a week later I was told I had given move out notice and no more account, plus they were going into my space! That's a no, not acceptable. Now I am bucking to get a refund for the month. Obviously I am not going to continue renting, as they are unreliable