Public Storage Self-Storage Units at 7707 N Oak Trafficway, Gladstone, MO

Pam is always helpful and looking out for our property! I trust my property with her. 5 stars.

I rented a space for my Bayliner boat. The staff was very helpfull & pleasant. I like the place so much im renting a storage spot at that facility too. Thank you staff. I would recommend this place for sure. 👍🏼

The office was closed when I first arrived during business hours and that threw me off at first and then I went online, and from there everything went really smooth. I rented a space, got a door combo in the same day and I was able to park my trailer inside the barbed wire fence close to the main office very visible with camera nearby. At just the end of the month, I was able to pick up my trailer and vacated the space, but no one was at the office, and I didn't call to notify them a week in advance as their website suggested. When my payment came due, I received a phone call from the manager who told me she wouldn't charge for the next month as she saw I had already vacated. I noticed that I had a refund, and I was so appreciative of her service because i've had so many other expenses right now with moving. Thank you Public Storage

The Bluetooth wasn't working to open the gate from your car, bur it was fixed within a day. The locker was clean and the lock was there when we arrived.

I currently have a storage locker at this property. I wouldn’t choose this property again. When I call to ask questions about rent or billing, no one ever answers the phone. When I go up there, the office door is locked and marked as closed. My rent has gone up 3 times since I got my locker in October of 2023. My rent was $175. Then it was raised to $195. I just received a notification that my rent is going up to $271 monthly. I want to know what I am being billed for and why the rent is so high. My rent has increased by almost $100 since I got the locker a year ago. If I had the choice to make again, I would not choose Public Storage.

The office woman was rude. The place is dirty. They like to try to add extra charges after you move out. The only word for this place is horrible.

Great customer service, friendly and very helpful 10 out of 10. You’re welcome.

Sam and Pam are amazing keep up the good work ladies!!!!

Funny how I was running late and I was told no problem just give me a good review and I’ll let you out then I get an email and message about no access after hours. They might want to get their story straight.

I am very satisfied with my storage unit, accessibility, price, transition and customer service care I have experienced "Thank You public storage" for helping me to make my life secure

Renting a unit here was simple the employees here were very nice

Fulton was very helpful with my account! So far we have had no complaints with PS at all.

I have had my locker broken into. They took over 5,000 in equipment from me. This was a year ago and still haven't been paid out by them. Keep getting the run around...,this was an old post. So I'm here again with a new update... Since this post, I had my storage broken into again... and it's time I know who did it.. and the cops have been informed.. I wouldn't rent from here because the lady they call Pam that runs the place is a thief... and I have the evidence to pro it.. that she is the one behind the crime that goes on up there. Do your research on this place it is not a safe place to keep your stuff... she has along cerimal record from drugs to thief.. plz believe me on this, not go here... so in a place where your stuff is post to be safe that has cameras that catch noting.. this happens be a where that they don't care they don't work with police to help.. why would they when they are in on it... don't go here they need to be shut down..

I had some issues with my reservation and allocated unit. The regional manager was quick to respond and address my concerns. Completely made up for my online experience. 5-star for immediate follow up on customer experience and concerns.

Easy access and convenient setup. Everything has been easy and the process to rent a unit was smooth, not to mention reasonable pricing!

Good 👍

It's clean, safe and secure; just didn't meet the needs we have nor the hours.

Miranda was great. Amazing customer service and easy to get everything set and ready. They even had a lock ready in my new unit.

Ginger is very helpful. Highly recommend.

Amanda and Pam are fantastic.

This place is awful. Rude management. Misleading advertisement. AVOID THIS PLACE IF POSSIBLE.

Ginger was very helpful and patient. Efficiently and effectively helpful. I appreciated her services today!

We tried to book a storage on line.. amount was dif then verbal agreement..so drove to the storage...Pam helped us out in a timely matter & was very kind..No BS straight to what we needed..Ty Pam!

Great, quick experience, amazing service, and a huge thank you very much to Ginger, for doing such an amazing job.

Amanda really made my day I've been having a rough day and her salesmanship and her attitude is what I like to see in a professional setting thanks Amanda public storage State avenue

Easy access, clean, and well kept. Very helpful staff

Ginger was extremely kind and very helpful with getting me set up. Thanks for the great service!

After purchasing an abandoned storage unit from them, we drive up from Des Moines, on a Saturday and arrive at 11am and no one is at the office. The property manager then answered the side door that we knocked on where she said she is on vacation and slammed the door in our face. No answer to any phone calls on Friday or Saturday. I do not recommend working with this property.

**W A R N I N G** Frequently Raising Rent & Poor Amenities This storage company is severely lacking in basic amenities and customer service. It's unacceptable that they would raise your rent by such a significant amount without any valid explanation or justification. Furthermore, the fact that they do not provide any snow removal services and have no gutters is simply unacceptable. Customers should be able to access their storage units without having to worry about getting soaked by rainwater or snow. Overall, I would give this public storage facility a 1-star rating and strongly recommend that others avoid using their services. They have demonstrated a clear lack of concern for their customers' needs and comfort, which is simply unacceptable in this day and age. 🔒🔑+ Locked out as soon as they noticed I was moving my property to new company wanting me to pay around $ 200 to get my last load!!!

Very nice and I like the fact everybody belongs are locked up tight and that they have a set time to go in at 6 am to 9 pm and a pass code to get in and out on . I would recommend this storage business to all my friends and family and employees are really nice and professional at thier job on helping people out

For you I will work hard long and efficient. I shall as well smile

Mirranda did great helped us get in our way

Just got notified that they are "modifying their prices". Which means gouge me by another 25% monthly. I've been there about a year and my bill has gone up 100 dollars. This is RIDICULOUS. DONT USE THIS COMPANY. THEY TAKE ADVANTAGE OF PPL THAT USE THEIR FACILITY.

Move in was smooth as well as move out. Pam the property manager answered any questions I had on multiple occasions.

Clearly the staff keeps the security gate open every day lately for the people who operate businesses from inside there unit. This facility is at this time open the public. Gate us open and people are just driving around and through shopping. Stopping at open units and pretending there looking something up on there phone while recording. Not a coincidence when they drive a open row of units and stop in plain view of the only open unit. If your looking to keep your property safe find a better location.

Pam is great she is funny and serious all in one. Awfully witty and fun to be around.

Ok what seems to be the problem? Nobody ever answers during business hours. EVER. You charge me $200 a month for storage and we are on our own out here?

Mirranda was so very helpful. We really appreciated the time she took to explain things and answer our questions.

Rented here for about 2 months. Got bedbugs from their facility. Rent at your own risk.

Easy to get situated, Pam made sure I knew what I was doing. Friendly

So I met this lady named Pam that works at this location she seems to be very very strict and serious about her job I’ll try to get one over on her once did not work she said you better come back with a better army I do like her she tends to help anytime I need something or any questions I need answers she always quick to find the answer in a timely manner I think this lady is really serious about her job

Have to get out of car to open gate

Very friendly and helpful. Both ladies will help you to get the best deal.

Absolutely informative Christi Kind over all other employees,. Knowledge and a very valuable inspiration to Public Storage, 100%

Friendly management staff

Pam is amazing I recommend everyone to go their. She will shoot you straight everytime!

The on-site manager is a rude sarcastic Lady, I have considered taking my stuff out of the storage unit and moving to another company,!

Cost kept jumping up for no good reason. Had to move out. Otherwise I had no issues with this company or location.

Manager never answers the phone. They make you buy their worthless insurance for $15 extra a month. I wish I wouldve NEVER used them.

They raised my cousins rent by almost $50 a month! I was going to use them for some things I needes to store for a few months but no thanks!! Keep looking people, find a company with morals and a conscience!

Management is never there to help out when needed. Office door has been locked during business hours last 3 times we've been.