Public Storage Self-Storage Units at 16230 Truman Road, Ellisville, MO

Carts are locked up so you can’t use them no one pickup the phone. Horrible business practice!!

I would say that they used to get a higher mark - however, they are really bad. It's been almost a year that the hall light has been "removed" from above my units - which makes it impossible to see inside. All I keep getting told is that it "will get fixed" as soon as the y get to it. And the most recent is a regional manager decided it was a good idea to not allow tenants access to a moving cart. Reason given is they were getting stolen and they cost $1500 each. So these carts are available at SAMS for $250 so be glad to sell PS carts at $1000 each all day long. And BTW it's 2024 - use GPS and/or auto locking on the wheels if they go too far. The grocery stores have the technology - I'm sure a multi-billion dollar organization can figure it out. Would not recommend this location and am looking forward to ending the contracts.

5X10 UNIT. Clean. But price has increased $10 in 6 months for no reason. UPDATE: Another increase in price and now the carts that I wanted to use for my items are CHAINED and locked. I have to look for another place because of these prices without service. UPDATE:(10/24/24) So I guess the review helped my rent went from $29 January 2023 to $38 July 2023 to $51 April 2024 now down to $45. Still more than online price of $26. HORRIBLE.

I run many businesses of myown and I find in today's real estate climate that renting larger storage units is a hell of a lot more feasible than renting a warehouse or worse even buying a property and paying maintenance and property taxes. That said public storage as a company has no loyalty to the customers whatsoever and will hit their wallets hard with rate increases that defy reason. Why then you may be asking am I leaving a 5 star review. The answer is simple. The manager Candie is an asset that is being solely overlooked. Why she isn't in a position of leadership is a mystery to me and a gift to her tenant's. If it was not for her professionalism this would be a 1 star review.

Candy was great! Very knowledgeable and attentive.

I felt that the worker ( Candi ) was very helpful, knowledgeable, and very professional. The place is always clean and up kept....Good place, but a great employee 🙂

Nice location

I had called upset about the carts being locked up until 9:30 a.m. at the Ellisville location. James, the District Manager called me the next day and explained the reason behind it. He was very kind and patient with me. The storage area is always clean and I feel safe when I'm there. It's close to my place also!

Literally the worst place around for storage. They will raise your rent every few months. The elevator & gate is a pain- but the worst of all is they keep the dollies locked up!! What kind of storage place does that?! It is super frustrating to not be able to get your stuff in & out quickly. You have to go to the office & give them ID to borrow a dolly (as if you’re renting a car!). I will be finding a new unit elsewhere- with easier access and lower rates.

They auditioned off all of my deceased husbands things without trying to contact his next of kin or even parents, wife etc. they will not tell me what auction or even a number to try to retrieve my things. The lady was RUDE as hell and told me to get out when I started sobbing. I will be pressing charges on this horrible place. Not only that, he died in July, usually there is longer grace period for things not paid.

Gabby was incredibly helpful!! Love this location.

Just started with them today. Gabby was extremely helpful in showing me how to use the gatecode and set up the lock for the unit.

Perfect and the space I need.

Love this place, always up front

We arrived at 8:15 p.m. to unload a moving truck with a known closing time of 9:00 p.m. for the facility. Upon arrival the carts were all in use by 2 customers who were hoarding the carts. We asked if one of the carts would be available soon and they said yes. 15 minutes later they brought 1 of the 4 carts to us for our use. My son and I were locked out of the elevator on the bottom floor at 9:15 p.m. Our storage unit was left open with stuff left in the hallway. We contacted customer service to see if they could authorize the use of the elevator until we were finished due to the circumstances noted above. The rude person on the phone said that the whole system is automated and that there was nothing they could do to help us, and they finally hung up on me. We ended up having to unload the remaining items from the moving truck into the first level area near the elevators and leave it over night. We had to return at 6:00 a.m. the next day to finish the process. Improvement opportunities: - Provide the ability for customer service to override the system when situations like this occur. There really is no reason to shut down the facility since the gate and elevators require an access code for entry and there are cameras in the storage facility. - Provide a cart checkout system, so that a single customer can't hoard all of the carts preventing other customers from using them

Moving is never fun and there is always hiccups along the way which is very stressful. Candy is Amazing!! Super nice and made my rental experience as pleasant as could be. Store grounds, office,and interior of climate control were immaculate. Thank you. Very pleased customer.

Candy was great. Made the booking easy. Glad I called.

I was told by phone that my movers could store items for me. The person at the storage facility refused to allow the in.

I would like to Thank Candi for being so professional, helpful, and kind. She made my experience pleasant and easy! She was amazing and I appreciate her going over the details to make sure I understood. Thank you Candi!!!!

Candy is Awesome! She helped us set up my daughter!! Thank you!!

Candace is a wonderful person.

Candi is the best! Over and beyond customer service. My card had been hacked so my credit card was not good . Missed a payment. I was so upset about it she called late (probably) after hours and made me feel better. Then I messed it up and was still able to get it credited. They are awesome! They care. If there is one near you use them!

Thanks Bobby in Corporate and Sam, for all of your help! I appreciate the information.

Candi is a gem and very effecient!!!

I have rented here for the last few months. But today I was moving into a climate controlled unit and went to the office 2 different times to ask questions. Candi was very helpful and thorough. She was also professional and kind. You can't beat good customer service.... Thank you, Candi.

If a 0 star review were possible, that's what I'd give. I have had a unit at the Ellisville, MO location for more than a year now. In that time the app that is supposed to open the gate has worked probably 3 times. There are now no lights over my unit or any of the units along the wall where my unit is. I have left multiple messages for the District Manager to call me that have gone unreturned. Would i recommend...ABSOLUTELY NOT!

Wonderful customer service! Candi is very helpful and friendly!

Sam did a fantastic job showing us the unit, explaining the process and getting us the unit we reserved. Job well done.

Couldn't be easier to use. Access from the app, easy online payments, they do it right.

Thank you, Sam, for keeping it easy to rent.

Sam was so nice and super helpful!

Shannon at Ellisville did an upstanding job helping me with my billing concern. She was polite, courteous, friendly and went above and beyond! Kristina M

Candy is fantastic. She is very helpful, very nice and is a real asset to Public Storage. If it wasn't for her, I would have moved my stuff to a different company's facility.

The woman who was working when I came in to return my lock was super nice and helpful even when I called on the phone. I also was able to reserve my unit and go in without ever speaking to anyone or going into an office. I did it all online and I use my phone to get in and use the elevators. Super easy and convenient!!

Candy was extremely patient and understanding. I highly recommend her!

Very clean facility. Nice and friendly staff, highly recommended!!!

Sam was great, received my move out receipt on the same day I moved everything out. Terrific service

Good security. Wide open space inside for rolling carts. Great lighting. Public bathroom inside. What more could you ask for?

Working with Candy was the best part of my experience using PS!! She was incredibly helpful and kind. The facility is clean accessible in West County.

I have been renting for over a year and just added a 2nd unit. This location is very clean and the employees are very helpful. Sam was very patient and accommodating and gave great advise as I asked lots of questions and tried to determine what size to get as the second unit. I’m willing to drive 30 min to get to this location rather than the one closer to my home. Thanks guys!!

Candi was truly an asset to me yesterday after winning a storage locker the day before. I wasnt able to show up when she was fully staffed for that occasion as i live 40 minutes away. She has a "can do" attitude and was very friendly while being understaffed yesterday. Candi allowed me to clean out the unit with minimal effort and time. I was also given a code to the gate to clear it out at my convenience. (I state this to say, not all storage companies will do this for auction winners). If I could give Candi more than 5 stars, I would!!!!

Candy was absolutely wonderful she stayed to get my unit set up and helped me set up the app on my phone.

Solid place. It’s not cheap, but they have good service, good storage, and great features. I would definitely use them again if I needed to.

Public storage teases you with low move in rates and then regularly raises your rate. My rate started at $32 a month and within 13 months they raised it to $54! I moved out today...

Candy was extremely helpful!! She made my visit so nice. She is friendly and was well spoken. I hope you recognize her for help wonderful professional attitude and attention to detail. She was a joy to work with and I can assure you that I’ll be referring her location at the Truman to friends and family. Thank you so much!!

Super helpful and looking out for their customers!

Great/seamless service from move in to move out. Would recommend.

Andrea has been wonderful with our experience with 3 units. She always helpful with extras we need like boxes and tape. Units are always clean and I feel safe when in the unit.

I've stored my furniture at Public Storage for 3 years. They've increased their rate per month every year. This time they increased it by 25%. They have leverage over you and will take advantage. Other storage facilities probably do the same thing. But it's not right. I'm moving my stuff out. I don't recommend storing there for over a year. If you do, try to get a flat rate that won't increase.

Public storage has great service and was very accommodable. Andrea was a rockstar and went above and beyond for a great experience. She gave us a great storage unit perfect for our needs.

Andrea was great. She helped me out a lot with rental

Update. Andrea reached out to me the very next day and walked me through everything. I was very impressed that she took the initiative. She is absolutely wonderful and went above and beyond to help me!!! I reserved a unit online. Later that day someone called and asked if I wanted to pay over the phone or online, I replied online and the person sent me a link. After maaany attempts to complete the registration I called the location I am trying to rent from, only to be told that this particular location does not have the system to allow me to pay online and that I have to go in the place to pay. I went in to the location today and worked with Andrea who couldn't have been more kind. She was very patient and thoroughly explained everything. She even took the time to explain it to me again and answer all oh my questions. Since I am not renting the unit until closer to my move date she suggested I get it all set up online and I opted for automatic withdrawal payments. I went home to put in my bank info and it did not work. They have the zip code for my new address so it rejected my set up. I tried to get help online to help me correct the zip code to no avail. I can't change my address on my banking info until I move in a couple of days.. so now. I am going to call them tomorrow to find out if someone can help me. I really hope that Andrea is there and can help.

Clean and very secure

Thank you Dan and associates for paying attention to your customers concerns. It was refreshing to feel like my voice was heard. Upon facing some financial challenges they took the time to hear me out and the little peace of mind that my things are safe is huge. Most can imagine. I still cant fathom how some people treat other people... Andrea you should not work in customer service. And I would give them a five after resolving my issue, yet .... I did measure my 5×5 upon move in..... And it falls many inches short both ways.... Good thing it is decent height... And I played TETRIS in the 90's. . view a unit before committing 💙

Very accommodating. We needed to move to a bigger unit and the process was seamless and quick. Very happy with the great service. Both units were very clean and easy to get into to.

Renting a unit here couldn’t have been easier! Andrea was knowledgeable and helpful in answering all my questions, and kindly took the time to provide a tour of the space. Reserving a unit online was a quick process, and I had no trouble finding the right space. Glad that I chose Public Storage!

Amazing, clean, well taken care of storage place. Nice staff, great service, great prices!

So organized and efficient beautiful space

Very professional. The gentleman that assisted us in renting the unit was very polite and helpful. Storage itself was very easy to use once we figured out how everything worked. Our belongings in the outdoor unit stayed safe and dry throughout a lot bad weather too.

Kenny was always making sure I was taken care of, and even ended my subscription for me! He saved me about $80 by calling me over the phone and telling me I didn't have to pay for another month's rent. Super helpful and looking out for their customers!

Ken was super helpful, as was Andrea! Great place to rent, super safe and secure!

Kenny was great.

Ken was helpful

Great service and Ken was very helpful!

Ken was very helpful

KEN IS VERY HELPFUL ALWAYS. HE HAS CHECKED ON ME TO BE SURE I WAS DOING OKAY WITH MOVING THINGS IN AND ASSISTED.

Do NOT pick this place unless you like to be overly charged with ridiculous hidden fees. I suggest finding a smaller, individually owned company.