Public Storage Self-Storage Units at 19545 Highway 7, Excelsior, MN

Great people!

Ashley was very helpful on getting me the perfect storage unit, for my things. She was making sure that my friends and I were good, when moving my things. She also help me download the public storage app. She told me to call anytime if I had any issues, also very nice and clean place. Thank you!!

Had to use a virtual assistant that got disconnected after 73% done. Finished myself. Accidentally got into the wrong facility (using their new phone app to enter and exit) and we were stuck in there for about 30 min. Called the help line, chat line, texted for help, and called whatever number I could find. All prompts to follow. NO HELP! We finally got out when someone was leaving and we followed them out. 3 hours later the “manager” called me back to see if there was anything they could do to help. Seriously?!? Get a person there or be sure someone is answering the phone if you’re offering a chat or help line. Ridiculous and very aggravating when you get prompted through a phone system! 0 customer service

Brutal

This company is a joke. I rented with them for three years and then wanted to upgrade my unit… they accidentally canceled my reservation for the new unit. Then they told me I could go online and make a new reservation for another unit. That was not comparable to the initial one booked for a price of $300 more per year than the reserved price. I contacted customer service and even the district manager asking them to honor the price that I reserved and that that they had mistakenly canceled… no one helped me. Everyone’s hands were tied. I find that really hard to believe.. if a company makes the mistake they should just remedy the mistake and honor the initial price. Not to mention that they have very suspicious rate increases that… over the last year my rent in my current in Unit nearly doubled, and now they’re renting a better larger unit for less money. They won’t match that rate, but they will give me five dollars Off. What a racket!!!

This place would benefit from new management. I have been a resident here for over a year, primarily being in the outdoor units, but have also been a short time on the indoor units. To start, snow removal in the winter is very slow to happen. When every other business has their snow plowed, this place will not. I have often gotten stuck and had to shovel myself out several hours after snow storms. The cleanliness of the inside buildings can be improved. I have seen the same trash and dirt on the ground for weeks. It is still there since the time I moved to an indoor unit over a month ago. At the very least a sweep once every couple weeks would be useful. I have seen full carts of left behind things sit there for over a week at a time. This has reduced carts for these stretches where it is obvious these people are not coming back anytime soon. The access to your units may be restricted without notice. In the past month, we were given two vague notices saying they will be repaving the driveways and repainting the outside units. There were no exact dates tied to these events, so there was no knowing if/how access would be restricted. Never once was it said there would be no access to the units. I was able to luckily get in and out before the painters. I was not able to access my units when to my surprise I showed up and the entrance was blocked off. We were told there would still be "limited access" so I figured I could at least walk in where it wasn't being paved. I went to the office to find nobody there to help me. I called Public Storage customer support and was told there should be someone there and to leave a message. They also said that yes I should still be able to have access to my units as we were told there would be limited access. I called and left a message that was never responded to. I called the public storage support multiple times, but as they were not the property managers, they couldn't help me get in. Finally I called the office again and someone actually answered. I said I had been trying to get a hold of someone for over an hour and need access to my space. They said that won't happen. I explained they said there would be limited access and I was faced with annoying negative attitude by the employee. It was clear they were going to argue with me and I cut my losses and hung up. I would like this to be publicly recorded for others to read, and the only reason it isn't a 1 star is that I unfortunately will still have my stuff here as it is the most convenient location for my circumstances. Edit: I have been at several other public storage locations and have never had any of these problems anywhere else.

This place while perhaps temp controlled in NOT moisture controlled. Our boxes, furniture, mattresses, etc are constantly moist from the floor. We can see this very clearly every time we move things around. So don’t bring anything here that need to stay 100% dry. Also, they increased my bill from $131/mo to $177/mo for no reason.

Excellent service. Thank you Scott! An actual person answered the phone, called me back, met me on site. Back to the future!

Scott was very helpful. Great service!

Michelle was amazing. She was so knowledgeable throughout the entire process. I will definitely be recommending this public storage facility within my network.

Michelle. Great!!!!!!!!

Michelle was excellent! She went above and beyond explaining the storage information and handling my account transfer. She followed up with me to make sure everything was taken care of.

The roof leaked and destroyed my furniture. They take no responsibility.

Great customer service from Michelle and Nicole

Michelle was very helpful and patient…I’m older😊.

Very easy, & fast to get a storage space!! I used there app & I was good to go! Very easy! Would recommend to anybody! Staff is very helpful & friendly as well!

I can not express how thorough and helpful Michelle is. Excellent service!!!

Michelle was really helpful when I needed someone to show me where the storage was and she was really nice and helpful when I left my vending machine outside.

Good customer service from Michelle 😊

Michelle shows a great deal of dedication and commitment to Public Storage! Without her, I wouldn’t be able to understand what to do to move in and vacate it. Awesome experience with Michelle and Mark, too. Thanks!!

Michelle was great !! Wonderful service !

Michelle is great!

Michelle has been excellent to work with! We love the connivence of the storage unit.

Michelle knows her stuff and walked me thru the checkin, apps, billing, and more. Great service!

Michelle shows a great deal of dedication and commitment to Public Storage I look forward to working with Michelle again

very helpful. michelle and scott were awesome. Needed a last minute change in space and took care of it immediately. Very helpful with everything

Michelle was amazing and helped me a lot!! Very nice and respectful

I received some of the kindest and most patient customer service from Michelle at Excelsior office. Highly recommend the facility is clean and well managed and people is extremely well trained and nice.

Michelle is so informative and helpful!

Michelle gave great and informative service. Will recommend working with her to anyone needing storage.

Your team was exceptional- friendly, knowledgeable, patient and helped me set up a 10x10 unit in prompt fashion.

Michelle was wonderful! Very easy process and excellent customer service.

Great service from Michele and her crew!

Michelle is awesome. Helped me with my Minnetonka Tempe and Excelsior storage units. She also helped me to gain access to the Public Storage app. After three years of help from others, Michelle was the one that was successful.

Michelle was awesome! Friendly fast and informative. Thank you for making this so easy.

Michelle has been so wonderful. She has answered all of our questions and extremely helpful. I highly recommend this location.

Michelle is awesome, great customer service.

Michelle was fabulous! Excellent customer service, super knowledgeable. Highly recommend.

Michelle was a superstar when it comes to her outstanding professionalism. I highly recommend her!!! Thank You Michelle!!

Michelle is very professional & knowledgeable. She cover in detail all I needed to make a decision to so with Public Storage. Michelle is a great asset for you!

Great customer service, Michelle was great

Great service from Michelle.

Michelle was great!

Wonderful facility and great staff. Michelle was extremely helpful and professional!

Worst experience ever. Can’t pick your payment date, call you with Robo calls, constant spam, billing me for insurance when the military insurance I have covers my belongings and I have canceled the insurance previously. Management doesn’t respect you or your schedule. Can hardly wait to leave the rental bad experience.

Michelle is extremely helpful

I am impressed by friendliness and easiness from Michelle🙂

Michelle is the best!!! We love public storage! We will use them again!!

Michelle was very patient and helpful and very clear with all the instructions when it came to the storage unit. Also had very positive attitude!

I have been impressed with the excellent customer service, response time and mostly, the authentic kindness shown by the manager Michele at the Public Storage in Excelsior. She has gone above and beyond. Honestly, they are lucky to have her. I have used this Public Storage for several years now during moves out of state and back again, through Covid and winters. I am amazed Michele is always so steady, professional and loyal. Thank you Michele.