Public Storage Self-Storage Units at 4816 N Grand River Ave, Lansing, MI

I have been using them for about 6 months and have had no problems. The manager, Chris is awesome. He’s extremely helpful and kind. He always has good energy surrounding him. I have also dealt with a lady during the day who is awesome as well (can’t remember her name) She’s also been nothing but kind. I definitely recommend rent storage here.

Amy was friendly and easy to deal with.

Once again, Chris has went above and beyond! I transferred to a smaller unit, and he had one three doors down from my other unit! The transfer was done in a matter of minutes in the office. I had everything moved out and cleaned in less than an hour. It was an easy transition, and I couldn't have done it without Chris being so helpful with a smaller unit close by. He is definitely an asset to your company. Had it not been for his suggestion of going to a smaller unit in the middle of the month to save money, I don't know what I would've done. Thanks again Chris, you're amazing!! I have had great service for the past two years. Chris is amazing and always helpful. I have really appreciated his helpful suggestions. When my rent was increased he was able to get it lowered for the next month. I'm retired with a fixed income. I will be recommending Public Storage to everyone! Thank you for the great customer service Chris! 😃

The office worker is awesome helped me get into my moms storage…

I rented a unit from them for a long length of time. Paid for their" insurance" and have had a horrible experience. BEWARE when renting a unit from them. Mine flooded, they called and said they had a drain issue and took care of it but things may have gotten wet and to use the ins to get replaced if that was the case. Ok , life happens. I go down( I live 3 hrs away) to get my things from storage and half of my things were ruined. The water had to of got over a foot deep. I was dumping water out of totes. Lost all furniture and clothing. 4 large black garbage bags of clothing. Important papers in totes. Who knows how that got wet. But it did. I got no reimbursement for having to pay for hauling everything to dump, uhaul or how about the fact that I paid for the insurance. The insurance that don't insure you will get anything replaced in the event that your storage unit floods due to run down bldg. Do not rent here. There were dead mice and bugs everywere and it smelled so bad. Probably dead animals and wet, rotting units. Now to replace everything, thanks Public Storage. Way to run a good business.

Friendly service at a close airport location. Enjoy chatting with Chris when he has the time to chat.

Not very clean

Very good guy. He's very helpful and kind.

Chris was extremely helpful and mindful, very Demure! He explained everything perfect to understand and was very respectful:)

The unit was very spacious & held all of my daughters furniture. Also, very clean, secure & well maintained.

Chris was Amazing!!!

Very positive experience. No problems moving in or out, and the local Property Manager Chris was extraordinarily helpful on more than one occasion.

BEWARE TO ANY RENTERS WHO ARE NOT LOCAL TO THE LANSING AREA! AWFUL! RUN! We reserved for a unit to move our daughter in temporarily before move-in in August. Chris called and encouraged us to prepay for the unit. Chris was nice and accommodating at this point. FIRST MISTAKE! NEVER PREPAY!!! We arrive at the unit on our move in day Sunday. Here’s why you should run… 1. The building is not kept climate controlled cool. The temp was in the 80s outside. Indoors it was in the mid to high 70s 2. The building reeked of staleness and overwhelming weed. 3. The unit we purchased was full of spider webs on the door. Thus an indicator about the upkeep. 4. The unit is constructed of wood — thus a breeding ground for bugs 5. The unit door was kicked in from the inside, which lets me know that people inhibit these units while the office staff is not there. 6. HERES THE BEAT PART…. THERE WAS A MAN IN HIS UNDERWEAR FROM OUTSIDE ONE OF THE UNITS!!! I called Monday morning to receive a refund, as we didn’t move in. Chris was unwilling to refund what we had paid despite the conditions. He coined it as we wanted a newer unit. No Chris, we want a clean, unkept space that doesn’t allow the renters to bathe in the open. EDIT: The district manager called today after Chris reached out to him and made it right. So we got a refund, which is all I was looking for. I appreciate the follow up.

Chris, my namesake, gave excellent, highly detailed and very informative information! Superb service!

Chris is amazing! Any time I had questions he was there to answer. Patient and very kind. This is my second time using public storage and I always recommend them.

Chris was so helpful and great when I needed help with my lock! 10/10 would recommend

The property manger went above and beyond, and was very professional and courteous. The facility's grounds are maintained, and the security is adequate. Although there is no temperature controlled units, the buildings are slightly better than other locations I've encountered. I look forward to using this location again in the future. Update: I was not disappointed in further interactions! They are consistently professional and courteous. The manager even remembered who I was, even after 3 months.

My things have been safe here for 2 years.

Nothing but a fabulous experience! Clean and afordable.!.!.!

Chris was very helpful and was able to answer all my questions. He went above and beyond to assist with what I needed.

Chris is absolutely amazing, he was able to assist me as i was new in town , while maintaining professionalism, and being very kind. if you ever need to rent a storage come to public storage and talk with chris ,he is super friendly and helpful ! He gave me various of options that would be suitable for me as i am not renting for a period of time ,just temporary. 5 stars for chris!!!

Chris has been an OUTSTANDING customer service agent for me while I used my unit for 3 1/2 years. He always takes care of me.

Chris is absolutely amazing, he was able to assist me quickly, while maintaining professionalism, and being very kind. Everyone looking for a storage space go see Chris he is amazing super friendly and helpful. Plus he remembered me from two weeks prior of me being in there asking about a storage space. Amazing customer service Chris I would give you 10 stars if I could! Keep up the great work!

Chris helped out with any problems I had even with the app, experience has been great so far

I've been at public storage for a year they always have worked with me the manager Chris is a good guy always helpful and polite

5 stars!! Chris is always so helpful, and provides a great customer service experience! He explains everything thoroughly, and is readily available to assist. I have peace of mind leaving my items at this storage unit and would highly recommend this facility for all of your storage needs.

Getting everything set-up was super easy and simple. The app is also a very helpful tool for managing my account. Overall, very nice

Muy buen sitio para guardas tus cosas. 👍🏻👍🏻👍🏻😃😃😃😃

Chris at Public Storage has been amazing. From assisting me at move-in back in August to helping me transfer to a bigger unit. He really went above and beyond for me and I appreciate his assistance greatly! Thanks so much, Chris 🙏🏻

I can only give this place one star because in the last year, they have increased our rent by $100.00 for absolutely no reason. Even when you pay on time they still increase rent by ludicrous amounts. We are now leaving public storage. They just lost really good renter's. DO NOT RENT FROM THIS STORAGE FACILITY. The absolute greed from this business is a astonishing. Update-it's been 7 months now with the new storage facility and they haven't raised my rent 1 penny like this place did. Go rent from Comet storage.

Always helpful and easy to work with. Thanks!

Celina gave me the best customer service possible to receive from one could ever wish. Kind courtesy considerate, gave me the best price I could find and worked so hard to meet my budget for the length of my storage needs!

Tom & Chris are always there to help with any questions or problems even when it's time for them to go home! The facility is always clean and I'll be recommending them to my friends!

I have had my unit @ public storage since February of 2020 & just finished my move out today. Working with public storage has been the most positive experience for me! My unit was very clean upon move in & I felt like my items were very secure & safe inside the building. I’ve mostly worked with Chris at the Lansing office & he has always answered any of my questions or concerns with kindness! I would store my belongings with them again if I needed to!

THIS PLACE IS THE WORSE STORAGE UNIT PLACE IVE EVER HAD PERIOD THE MANAGER IS NOT A NICE PERSON AT ALL NOT EVEN A LITTLE HE IS ON YOU ABOUT EVERY LITTLE ISSUE EVEN MINOR THINGS !! I WAS UNLOADING MY THINGS AND IT WENT PAST FATE TIME WITCH IS 9PM ONLY A MINUTE OR SO UNREAL AND THEY CALL YOU AND TELL U IM LIKE LISTEN PEOPLE SHOULDN'T HAVE TO RUSH AND FEEL UNCOMFORTABLE WITH UNLOADING AND LOADING THERR STUFF HE IS NOT WHAT IM GONNA DEAL WITH!! SND ITS NOT A CLEAN PLACE WHAT SO EVER NOT AT ALL LOOKS LIKE A 5 YR OLD PUT BOARDS UP AND PAINTED IT WHITE GROSS FLOORS NOT SWEAPT AND BLACK MARKS EVERY WHERE IM OUT OF HERE AND I WILL TELL EVERYONE NOT TO RENT HERE ONLY BERN HERE 3 WEEKS IM MOVING OUT

Rented my unit online, it was a very easy, painless and helped with managing my time. I would recommend Public Storage in a heartbeat. The manager that assisted me was very helpful, answered all my questions.

Had to switch to a bigger unit. Chris helped transfer us and gave a personal tour of where it was. Would definitely recommend!

Chris helped me out so much! Wonderful staff and clean buildings

Chris os omozing. He the best. Funny funny man

Rent was increased after only 2 months , without notification. My unit was smaller than my walk in closet and they kept raising rent . They're not truthful, and will scam you as soon as they get the chance.

please fix units not numbered. CEO Joseph Russell needs to fix these problems.

Mice might chew your stuff up they definitely chewed some of mine only there a few weeks

Chris was absolutely amazing and thoughtful with our rental experience. Would definitely recommend!

I want to say that Chris was very accommodating when answering all of my questions. I only left the storage facility because each year they raise the rent. Overall great storage. Felt items was safe from and water damage.

Chris at Public Storage is simply outstanding. His exceptional service and professionalism made my storage experience seamless and stress-free. From helping me choose the perfect unit to promptly resolving any issues, Chris's dedication to customer satisfaction was evident throughout. I highly recommend Public Storage, thanks to Chris's exceptional assistance.

Chris was so helpful and very nice . Made my Day.🌟🌟🌟🌟

Chris was so incredibly helpful!!! An amazing employee!!!!

Worse service never had.Just kept try to kick us out.

Chris was helpful in making sure my rental rate was accurate and provided service in a genuine and friendly manner!

I rented with them for a month, for a gap in between moving and all of my belongings were safe and in the same condition when I came to move them out! Very nice people to work with as well

Great Service. I've had the unit for about 7-8 months and needed to change to a smaller one. Chris made the process very easy to do so. I was in there and out of there with no hassle. Also like the app idea with the gate unlock instead of using a code!!

Chris is amazing! He is so friendly and knowledgeable, he made the experience wonderful!

Always friendly and helpful. The only thing I see issues with... is all the snow/ice on property. I slipped and fell on the ice last week. Yikes! Might wanna consider hiring someone for snow removal before someone really gets hurt. 🤔

Great service

Chris did an AMAZING job making sure I knew my storage items were safe. The only reason I moved out of my unit is because my living situation changed from what I thought it would be when I got the unit, and it was now too far away to be convenient. I had one of the 24 hour smaller units on the perimeter, and even though my unit wasn't inside the gates, I always knew my items were safe. Chris went out of his way to explain things thoroughly, and he is very helpful! He will go out of his way to have authentic conversations with you, and is a friendly face to have on site.

Chris is amazing! Thanks public storage!!

Chris was a peach! Amazing service.

From the time I ordered the unit online until the time I moved out, they were very helpful in every way. Easily ordered online and the move out process was a breeze. Office staff is super helpful and friendly. I highly recommend using this facility for your storage needs!

Chris is a great guy to work with.

Chris was fantastic!

Chris was the most friendlys guy ever I if I could give him 20 star's

Public Storage has been an excellent choice for storing my belongings! They are friendly and always respond quickly to any questions or concerns that I have had. I definitely recommend! 👌

Chris was a great help in getting my storage unit for me and explaining everything thank you so much!

My experience with the Manger Chris was awesome he gave me great customer service

Super friendly staff :))

Tom and Chris both went out of their ways to get my storage unit a day earlier than I planned. Tom was a miracle when I had problems with my access code and had a uhaul full of stuff to get put away. He happened to stop by after office hours for his own unit. He went inside and fixed the problem for me when the corporate number told me I had to come back tomorrow. If I could give them 10 stars I would.

Chris did a great job of walking me through the process of renting out a storage unit. Very easy and pretty quick too.

Chris was absolutely awesome helping me upgrade my storage unit. I highly recommend him!

Super affordable, best deal in town, & great customer service overall very please!!

I've been here for months now and haven't had problems! Chris is super helpful and kind!

Chris was super helpful and was a great resource on helping me use the app and left followup calls. All in all great experience will rent again!!!

Update: Today we moved out of I storage unit* 1/19/2022, Updating because from day one my family and my experience with this public storage was amazing* Never had any problems, this was our 1st experience with needing to use a storage facility, and we were super nervous, We moved in March 2021 and was able to finally get our things and move out of storage January 2022. If need be would definitely use this storage again. From day one they were helpful and polite. Awesome customer service even closing out our unit. Thanks Public Storage Lansing 👍