Public Storage Self-Storage Units at 4350 Forestville Rd, Suitland, MD

Kiya was great help.Thanks

Kiya has been so much help. Thankyou

Kiya has been a lot of help , and very informative. Thank you

Review for Public Storage – 4350 Forestville Rd, Forestville, MD 20746 I’m a business customer who originally signed up for a storage unit with Self Storage Zone, specifically paying extra for 24-hour access—a critical feature I need to run my business. Since Public Storage acquired the facility, that access has been cut off without warning, explanation, or accountability. Over a month ago, I was locked out of my unit after hours while trying to retrieve equipment for an important out-of-state event. The keypad stated I was attempting to enter “after hours,” even though I pay a premium for 24-hour access. I made multiple attempts over five days to get help from the local site—no answer. When I finally reached customer service, I was told this was a “case-by-case” issue that had to be handled by the site manager. I spent two more days calling the site, and when someone finally answered, I was met with rudeness, dismissiveness, and absolutely no urgency. The young man I spoke with had no answers, offered no solutions, and actually told me to call Self Storage Zone—the company Public Storage bought out—which made zero sense. After I pushed back and reminded him that I’m being charged for 24-hour access I no longer have, he checked my account and finally admitted I was, in fact, paying more. His solution? “I just put in for a credit.” No plan to fix the issue, no attempt to restore access, and no offer to escalate to a district manager—even though customer service said that’s exactly what should happen. This is unacceptable. Public Storage took over, changed the terms, continued to bill me for a service they’re no longer providing, and offered nothing but stonewalling and weak excuses when I tried to resolve it. If you’re a business customer considering this location, don’t waste your time or money. You’ll get charged for services you can’t use and be met with disrespect and indifference when you try to fix it. This facility and its management have completely failed to live up to professional or ethical standards.