Kevin was incredible—excellent customer service . We opted not to visit competing storage units because of his professional and cordial support. Thank you, Kevin!
The staff at this location are always professional. The grounds are kept clean. I recommend this facility for all your storage needs.
Mr Kevin was exceptionally helpful on more than one occasion.
Thank you! I can't say enough about the Manager, Kevin! A true professional, who understands and demonstrates "Customer Service"!...always helpful, diligent, courteous and patient. Whenever I visit, Kevin takes the time to address my concerns, answers my questions and I always leave feeling valued as a customer. The cleanliness of the property and office is a big plus too!
"I initially had a very negative experience on September 29th, when I visited the facility. The property manager at the time, Chelle, was extremely rude and unwilling to assist with completing my unit reservation. Her lack of customer service was disappointing and not what I expected from Public Storage.
However, after leaving my initial review, I was contacted by a regional supervisor who was very receptive to my feedback and took immediate steps to address my concerns. His professional approach made me feel valued as a customer. Additionally, Kevin, the weekday manager, went out of his way to accommodate my storage needs afterward. Thanks to their efforts, I feel much more confident in the service, so I'm updating my rating to five stars."
The facility is clean and feels safe, but it’s 5 stars because of Kevin in the front office. He’s always friendly and helpful and explains everything you need to move in and move out
The guy inside the office he’s very rude he needs to fix his attitude with the customers, I got there and told him that I forgot to remove my lock from the storage. He sent me to the Storage to remove it, but he didn’t tell me about there was a different lock there then I return back to the office ask him for the code, he gave it to me but then he went up on his own and removed and I went up there and I still saw the lock but I couldn’t remove it so I went back down and he said it was so easy to remove the lock Return back to remove mine lock I just say he’s unprofessional on his job. He’s just rude. He could’ve just said to me that there was a lock and I need a code or he comes with me and remove it He just needs to fix his attitude and the way he approached any future customers.
Customer service friendly
Had my best experience at this public storage location! Kevin was extremely professional, helpful, and courteous throughout my time here! Can't say enough about the job he did!
I had the luxury and opportunity to work with Kevin…. He was amazing and an awesome help. If you’re looking for a storage unit or need help definitely ask Kevin. He’s the man and he’s a man of his word. Thanks Kevin
The facility was clean and the storage unit was waiting when I arrived. However, there were no carts to move boxes from my truck to the unit, the unit rented was advertised as a 10 x 10, but it's actually 8'4" X 9'8 (MUCH SMALLER)", there's a bump-out inside the unit which takes up storage space, the door doesn't stay up, and the light isn't working. When visiting the unit during business hours, the clerk wouldn't open the door from the loading dock to the office and I had to leave the building and enter through the front door.
Kevin gave great customer service in providing me with the unit that fits my needs. He took the time to show me several units so I could the see what they look like.
I absolutely LOVE my unit at Tuxedo Rd, in Hyattsville, MD. I’ve rented there for a little over 24 months and I’ve never experienced any problems. The property is clean and very well kept, the elevators and carts are always accessible and Kevin, the facility manager, is worth triple his weight in platinum. I’ve rented from several well known storage providers however none have been as accommodating and responsive as service provided by Kevin and his staff.
The guy Kevin who works this location is always helpful and professional even with difficult customers.
The hentlemsn working this location Ke in is bery helpful and polite.
I just wanted acknowledge Kevin for being very professional and and extremely helpful.
Always Great customer service & communication. Mr. Kevin is very helpful and kind. This is the best location to do business!
It’s All about the people and Kevin takes his Customer Service and Professionalism to great heights. Kevin and his Staff keep the Property Clean and Secure.
Bottom Line: Kevin Cares and it shows in All Aspects of the Operation.
Thank You.
Marcus
Public Storage-Tuxedo Rd is a great place to store your items. When you go Please ask for Kevin! Kevin was very helpful with my move in and move out process.
I highly recommend this storage facility!
Mfranklin
Kevin assisted me with my initial move-in process and he was great. I visit my storage unit often and if I need any type of assistance or have questions, he is always pleasant and willing to help. It’s always nice to still see people who care about helping others and he one of those people.
Very nice storage facility clean and quite
Kevin has been a great help to me. I appreciate his professionalism and kindness along with his willingness to assist me in getting the right storage unit.
Thank you Kevin for all you do!
The customer service rep named Denna' was gracious enough to allow my husband to use the office phone when he mistakenly locked his phone and keys in his truck outside his storage unit. She was very helpful and polite. She works at the 3005 Kenilworth Avenue location.
Yo compro stores en línea y siempre me an salido muy buenos
Good spot. Clean and always easy to access my unit. Helpful staff as well.
Mr. Kevin was wonderful in helping me find my space and signing me up for the app I appreciated him
I’d like to say that the employees at this location Kevin and Archelle were quite helpful.I would recommend this location to all.
Ms. Archelle was such a great help and professional with me findin the perfect storage unit. I really like this location
They are very professional. This is the only public storage location i love going to!
Good customer service clean store.!
Mr.bemnet did a great job assisting me and had excellent customer service.
place extremely clean and has amazing customer service, thank you guys for keeping my stuff safe :)!
I received great information and excellent customer service from Kevin. He was very knowledgeable regarding the size unit I would need for my belongings. I will definitely be renting there soon!
Kevin is excellent and very professional .
Kevin was so polite ando helpful. He answered aii of My quesitos ando Made it as pleasant as possible.
Kevin is a profesional and very helpful.
Exelent Customer service clean property
Kevin is The Greatest...He has Blessed my family for 7 YEARS!! I appreciate all that he has for us!! Thank you so much Kevin!!
V.
Localidad limpia buen precio.
Excelente servicio propiedad limpia buen acceso.
Ms. Archell is a really professional young lady that's polite and highly knowledgeable about the company. If I had a business, I would definitely hire her... Thank you for all your help...
Nice and clean good price.
They had great service an employee named Bemnnet helped me through the whole e-rental process to lock in a space it was very clean, probably the cleanest storage place I've been to.
Great service at this location great employees
Clean and secure god price and customer service is very good.
Excelente customer service clean and secure.
Clean and the manager is very nice.
Public Storage sent me a collections letter for $30 after I cancelled with ZERO EMAIL OR PHONE CONTACT at all to try and let me know about the $30. Instead I received a terrifying letter from a collections agency. So incredibly unprofessional, I will never consider public storage ever again. Just to reiterate, I booked the unit, canceled before moving in as I needed to change my dates to later, and was charged a fee that no one told me about or reminded me even existed, and was then sent to collections. If literally anyone would have attempted to contact me before sending me to collections I would have paid. I’ve never seen anything remotely like it and am so incredibly frustrated.
Very good customer service access is very easy property clean.
Very secure property is clean.
Customer service is very good.
It was a great customer service and everything was very clean
KEVIN IS VERY PATIENT ASSOCIATE /RESPECTFUL, OUTSTANDING AND PROFESSIONAL AT PUBLIC STORAGE WE NEED MORE LIKE HIM.
Propiedad muy limpia y fácil acceso.
Nice and celan coustmer servisce is veyo good.
This property is clean and secure .
Customer service is it the best property clean.
The customer service here is amazing. Kevin and Pari made renting so easy. I would definitely recommend this location to anyone.
I was overly pleased with the assistance I received from Kevin the manager at the Cheverly location. He really went out of his way to answer questions I had and assisting in finding me the right unit. He was truly a blessing! If I was his employer he'd get a raise. Thank you Kevin ☺️
Good customer service very clean property.
Nice location clean and secure.
Fast, friendly and compassionate CSR named Eric. He advocated on my behalf after I shared my storage fee increased by 30% in one month. He explained that I would be contacted by corporate within 24-48 hours with a decision about reversing the increase. I'm trusting in the Favor of God to bless me again IJMN!!!!
I was given excellent customer service from Aman and Kevin. He was extremely very attentive and catered to all my needs. Out of all the storage services that I received this was the best experience. The rep also informed me of the policy and helped me to understand what I needed to know.
Aman was very professional and gave me perfect customer service on my visit. He was quick to help and very friendly, and informed me of everything I needed to know!
I had a great interaction with the staff at this location. The manager, Kevin, was very professional and made the whole process smooth. Very clean and tidy and got some very helpful assistance by one of the staff, which I believe was named Aman.
Very clean property and good customer service.
Excellent customer service, Friendly staff and very respectful. prices are very reasonable.
Customer service is top notch
Great customer service.
Very clean facilities. Kevin, the manager, was extremely helpful and friendly with my move in and move out.
Buen servicio propiedad limpia y segura.
Clean and secure facility.
The site Mgr:Kevin is very professional, nice, helpful and knowledgeable. He keeps the site very neat and clean.
Kevin Is kind and very profesional property clean.
Ver good customer servicios clean property.
Amazing staff, Kevin (manager) very professional and got me a good deal
Propiedad limpia Kevin excelente servicio
Son rented a storage space
Muy buena localidad está muy limpia estoy feliz con mi espacio .
vert Goodyear customer service crean and Goodyear location.
The self-storage industry has become a total rip-off. This place is no different. They jack up the price any time they want for no reason. They also hit you with the unadvertised mandatory BS "insurance", basically, you're paying their building insurance for them as a surcharge on top of your unit rental. This particular place is absolutely filthy. A lot of keypads don't work. The office is rarely staffed during "office hours". Good luck finding someone to help you if you ever need it. Summertime, AC is minimal. Dismal place.
I had to move out of my former storage warehouse where my real estate staging business inventory was kept, but the rent was going up where I could not afford it. At the same time the movers were packing my items and I had to find somewhere close by where I could get too quicker. I stopped in and Kevin the manager was very professional and saw what terrible bind I was in and my stress level was crazy. He asked "when did I need the 2 large units and I said "right now, the guys are packing up my inventory and will be delivering within the hour". Well, he came to my rescue and it was truly a blessing. He immediately clean out my units and it was just a pure blessing to have worked with him and I highly recommend this location. Thanks Kevin for what you did for me and I am so happy now. May God continue to bless you!! Yolanda
I would like to thank Kevin for his professionalism and caring attitude. I have been at this location for some time now and whenever I have a concern, Kevin will take the time to address it. Keep up the good work Kevin!
Good customer service clean peoperty and easy access.
Nice place clean and secure good location ..
Keena has great customer service and he performs professional service to any customers conveniences. I recommend his to anyone, in need of his services.
Kevin very big help very professional. With Kevin I had an issue on a personal level and when I showed up site Kevin kept his professionalism and treated me as if nothing every happen. Thank you
👌Excellent service very clean storage
Excelente customer service clean property
Customer service was perfect.
It is a great location. It is very quiet and in a good neighborhood. She provided great service quickly and effectively.
Kevin was such a great help!! Transferred my unit over from a different storage facility. Property was maintained and cleaned!!
Great experience! Great service!
The manager who helped me, he said his name was mike, was very handsome and very helpful
Mike had great customer service and was very informative.
Update: I finally moved out after 2 years because on my last visit before move out I was harassed by another tenant who cursed me out for simply being in the elevator. When I reported this to management they said there was no security system, no way of reporting this incident and I never heard from regional management beyond a phone call where they said they would call me back and never did. I was so shocked given how dangerous the situation could've been.
I have had nothing but bad experiences with this facility and its been a month. The property staff are rude, they are never able to answer any questions or help in any way and they harass me with phone calls constantly. If I was in town I would move my stuff immediately. Really wish I had not chosen to store with them.
Patient, coutious and professional! Took the time to show me the difference between the different units.
Outstanding!
Muy buen servicio limpio buena ubicación y seguro.
Great lace great service…
I've been at the location for a period of time and have enjoyed it. Today Kevin was the biggest best help I've had since being here!! Thank you so much for your personal and professional assistance made the work easy!!!
Dice anda clean lo catión ver y good security sistem.
Very good location clean and good customer service.
Very good location clean and safe.
Absolutely horrible experience and complete lack of customer service. I e-rented a unit and paid online. Came to the unit on Friday during office hours and there was not a soul in the office. Locked door, everyone is gone. That would be fine normally, but they keep the moving carts LOCKED inside the office and only give them to people during office hours! And they are NOT IN THE OFFICE during their office hours! I waited for over an HOUR between 1:45 and 3pm and was forced to hastily find a unit at a different storage facility because there was no way for me to move heavy furniture without a moving cart to the second floor. Also, left them several messages about this situation, no one bothered to return a call. Beyond outrageous! Zero stars.
Awful and a scam. Buyer BEWARE!!! I have been renting two spaces for three months now. On the fourth month they increased my rates by over 25%. When I contacted the support to inquire about the exorbitant rate increase they said, 1) corporate adjusts rates periodically per my rental agreement - no where do I note a limit to their rate increase so shame on me - and 2) if I wanted, they (Public Storage) would help me find a cheaper space.... pretty sure that it is in a worse building, smaller, in a different location, etc. Potential neighbor, please BEWARE, if you are out of the area and storing your belongings, you are at their rate mercy. If you are a business, you cannot control your costs and will spend time and effort with these scam artists fixing the problem. The $1 first month brings you in the door but then you are at Public Storage's corporate 'mercy'. A 3-5% rate increase is reasonable (similar to any rental), but 25%? I highly recommend that finding a storage company with better business ethics and customer service. The 5* ratings seen on these postings are scams and paid advertisements in this dirty, dirty industry.
I was given excellent customer service from Kevin. He was very professional and very attentive to me and the questions that I proffered. He also informed me of the policy and helped me to understand what I needed to know. If anyone needs a storage Public Storage is the place to go.
They are very nice and helpful would recommend
Clean facility
Staff courteous and very attentive
I HIGHLY recommend this property.
Thanks Public Storage
Had great experience Kevin was a great help.
Great Service.and well managed.
This property is always clean and customer service is excellent. Danyelle is very helpful with all needs. I will be recommending this location to family and friends.
I would like to give a big thank you to Z she was very helpful and informational and very nice keep up the good work