I was looking for a storage place so I came to Public Storage I was impressed with the nice lady named Flor. Flor explained everything to me and let me look at a unit she was respectful and nice very helpful very professional and informative. if you need help at public storage ask for Flor.
Customer service is awesome 😎
My storage was sold and I was not contacted. They claim an email was sent and a letter. Now my identity and my kids identity is out there for someone to use. Went to pay but it was sold. Things in life happen. I was in my pajamas because I don't have clothes. Now my family has to start over. Management was to call and never did. I will not rent from them anymore. O they were taking payments and sending it back. Half of 8 is 4
Jessly is very helpful always is willing to help!
BEWARE!!! Update: Reduced to one star. After two months of storage our stuff (containing no food stuffs of course) came back infested with MICE that are now in our new home. In addition to previous text: A storage unit that closes when you get off work. Basically worthless if you need to get smth in a pinch. Worst opening hours ever.
Had a wonderful experience when booking a unit! Everything was explained, as well as features of the property. Super clean property and wonderful staff. Jess was a great help!
This place has great customer service! Jessly was super friendly and attentive! Will recommend this place for your storage needs.
Very friend staff! Always available to answer questions and very knowledgeable. I’ve used a few Public Storage locations but this one is the best!
Nice location. Not so well maintained. Very few carts (only seen 2-3 ever) and are almost always taken anyways. Worker wasn't in the store/front office for around 2 hours one time. Would recommend getting floor level if you can.
Customer service is always great , Jessly is always helpful
Everyone here is very helpful great place
Flor was extremely helpful and sweet. She made sure all my questions were answered and for what was best for me.
This place is great the customer service is great and staff is very nice
Came in to ask questions about units/pricing, and Jessly was very knowledgeable and helpful. Will definitely be back!
The staff training must include a course on being rude, because I don’t understand why I was met with such nasty attitudes for asking to close my account. I have used this store for 3+ years and never had issues until I wanted to close my account, it’s almost as I’m being penalized for closing.
First time storing with PS. Flor made it an easy process!!
Great customer service at this place
Great place to rent. Customer service her is awesome. Thanks for always helping out.
I was looking for a storage place so I came to Public Storage I was impressed with the nice lady named Flor. Flor explained everything to me and let me look at a unit she was respectful and nice very helpful very professional and informative. if you need help at public storage ask for Flor.
Five Stars! Kendall was awesome! He was very courteous and professional. Will def. reccommend!
I went to go see the storage space and the staff Kendall was a great help. He was super nice and he explained everything well. Kendall's positive attitude and nice personality made me what to store my belongings there. His customer service skills were awesome! 👌
This place is very clean and the people that helped me were very helpful. I believe his name was Kendall he told me everything in detail and made it so much easier for me to know exactly what I wanted. Recommend 100%.
Very nice location with great staff
Recibi muy buena atencion de Jessly.
Customer service is beyond helpful, helped me in things I couldn't do myself thank you so much Flor
Employee was nice guy but when I tried to enter unit after hours about 7 pm I was unable to enter because it was after hours this defeats the purpose of having a storage unit since I clearly don't have access to the unit.
Awesome storage location, Mero provided fast & friendly service & answered all my questions! Great service!!
GREAT SERVICE PROFESSIONAL HOMERO.HE HAS FRIENDLYBCUSTOMER SERVICE THANKS .HOMERO
Very nice ladies and men working in office thank you !
Service is good, ladies are able to help out
The two young ladies are really nice and help as much as they can
It is secure good location.
Customer service it is good.
Buen servicio a los clientes
I like this location but, the issue that I have about this place is if the elevator is broken for more than a month, They are not doing anything about it to compensate for the issue to the customers. I was told by management that I would get 30% off my next bill due to the inconvenience of the broken elevator but, nothing has happened to my bill it is still the same. I hope the elevator will get fixed soon. I am not able to move out due to this problem!
Sooo.. You let anyone rent out a storage unit, but fail to mention that the elevator doesn’t work…. And from what I see it hasn’t worked for ages… not even a reduced price?? Putting my things in a storage should be made simple like you Guys promised.. next time I’m
Going across the street and using uhauls storage.
I find this to be the worst, I've been trying to close my unit since 3/5/23, but can't because the elevator is broken, nobody is in the office it seems on the weekends to answer calls, I can't wait to be rid of them
Very good customer service kind and friendly people.
Jess did an awesome job getting me set up with a storage unit. Excellent customer service
I think the person who helped me there was jessly she’s very helpful and reliable best costumer service I have ever received. Would definitely recommend this place to family and friends. If there were 10 stars I would give this place 10 STARS!!!
Both elevators have been broken for over a month and no one is able to give any estimated timeline as to when they will be fixed. I do not have access to my items and cannot move out as a result. This is completely outrageous that a storage location is unable to fix - or replace - an elevator for over a month! I have never seen such negligence anywhere.
We had hiccups at the beginning but management was very responsive and helped. They got me a new unit and were very helpful.
I’ve received a call today, and the guy over the phone (I believe his name was Saul). Asked me if I had any questions at all and was super nice and helpful
Thank you to the manager Jessly she was very professional and nice
Where is Xander at??? The people that call no matter how many times I asked them NOT to.... left me a threatening message. Can't stand this place now.
Nice location good customer service .
Very nice customer service and i was treated kindly and with respect, the staff were able to help me as best as they could and they were able to communicate as best as possible with us and everyone along with the place were very nice and warm
Amazing place, great costumer service ! Really clean and organized and the people in there are so sweet and caring 👍👍👍 10/10 recommended
Very helpful employees who give efficient service.
Good Experience and excellent customer service.
One of the most satisfying places I’ve been too!! I rented here around a year ago and sal was nothing but a great help. I would definitely recommend this location. Jessly is also an employee with great communication skills and customer service. Keep up the work!!
Had a freat experience with Jess. She helped me out with the information I needed at the front desk. Informed me on how to make things more efficient.
Great customer service fro Mr Johnson.
Here in Chillum MD. Thanks so much .Thomas Weikert.
person is office gave me a call about my reservation; and ask if I had an any questions regarding my unit, he answered all my questions and was a great help!!
Was extremely easy to move with all the workers were very cooperative and made sure things were well organized and managed Would definitely use this business again soon!!
Great customer service from jessly she answered everything question I had , would recommend this place for storage
Jessly is amazing , great customer service
Great staff excellent location
Upon checking in, I realized that my storage unit was a little too small for me but the associates in the office made the upgrading process VERY easy. Arshell (apologies if this isn’t the correct spelling) and Keena were helpful, nice, and informative with the different options that were available and even let me see the size of the unit first before agreeing if it were the right size for me. I really appreciate the amazing customer service especially considering how stressful moving can be, they both made the experience easy and stress free! THANK YOU!!!
Easy sign up process, better rates than my previous storage company. I really like their app--you can open and close the gate using your phone so you don't have to remember a code. Elevators on each side of the building make it easy to navigate.
Jessly was very helpful, explained everything to me & showed me the property in details she definitely needs a raise very good customer service 👍🏼👍🏼
the employee named Jesslee was very helpful, patient and generous! she went through all information with me and answered all questions. she put me at ease with the concerns i had. I’ll continue my business here and recommend it :)
Your employees are responsible and respectful to me and helping me with every step on buying a storage. I would tell my friends and family about this location.
Jess was so nice and helpful, she was so patient with me and she was very talkative she made me feel like id been there for years
Great Customer Service , Very Professional , And Very Kind . Jess Was Able To Help Me And She Did Amazing And Had Lots Of Patience.
Just came into the office, Sal was such a great help. Explained how the property operates and the gate hours. Differently recommended going to this storage place.
Sal helped me with all of my moving needs! Everything was fast and easy including moving out.
Staff is amazing, very friendly and helpful
I got a call for my reservation, not gonna lie the price was not in my range. But Hilda helped me figure out about deals going on, also she helped me transfer my unit to a different location with climate control.
I went in and was greatly satisfied with my service. Hilda and sal were of great help and made sure I was taken care of. I need information on moving and they provided everything I needed.
The staff here are really nice.
Very great service!! Definitely recommend coming here
Just moved out yesterday with the help of Sal everything was great! He helped me out with everything I needed in a quick and professional manner.
Thank you Jessly for the warm welcome for the nice experience. Will definitely come back soon to purchase another unit!
I went there and I was very satisfied with the service! I had a very good talk with Jessly and she helped me understand payment methods. Would definitely recommend her and this place.
Jessly was outstanding and helped me with what I needed, good customer service.
Everything went as expected
Very kind and professional employees. They help me out with all my storage needs with no stress! I would definitely recommend.
The property manager Jessly was very helpful and a smart young woman. I would recommend this company to anyone needing storage. Good job Guys at chillum! She always keeps it clean!! Jessly is helpful, nice and professional!!👍
I had an issue with a broken door in a newly rented unit, and the property manager fixed the situation in a highly professional manner, which I really appreciated. I recommend this location with enthusiasm - because of the wonderful staff!
Great experience with this location. Jessly was professional and extremely helpful throughout the process.
Service was great! Cruz and Julia gave great customer service. Would recommend this place to my friends.