Public Storage Self-Storage Units at 12211 Middlebrook Rd, Germantown, MD

Update as of 3/10/25: Regional Manager Nate Pham failed to fully resolve my issue and did not apply the promised credit for my destroyed bed toward my March and April rent. As a result, I am now facing late fees and constant harassment from Public Storage regarding an outstanding balance that should have been resolved. ————————— Absolutely horrific experience at this storage facility—avoid at all costs! Rented a 10x10 unit in Nov 2024, and on Feb 17, 2025 (Presidents’ Day), I arrived at 7 PM—within their posted 6 AM-9 PM hours—to move a nearly new disassembled IKEA bed. Office empty, no staff, no hours or emergency contact posted. Elevator was a NIGHTMARE—only went to the 2nd floor (I needed 3rd), doors barely opened, and it got stuck TWICE with us and another couple inside. Elevator emergency button? Useless—one-way audio, some lady answered, couldn’t hear us, hung up twice without checking. Serious safety issue! Left my bed on a cart by the elevator since I couldn’t move it alone and needed my car free to carpool kids next morning. Returned at 8 AM—office still empty, waited 20 mins, no one. Came back at 11 AM—my bed was GONE. Staff admitted they trashed it in the dumpster, scratched and broken, claiming it was ‘abandoned’ despite being neatly on a dolly. They even confessed to working multiple Public Storage facilities at once, explaining the constant no-shows. Security footage would’ve shown our struggle—they didn’t care. Corporate promised a manager call within 48 hrs—nothing. Instead, they practically doubled my storage fees from $180 to $250 without written notice or consent. Unreliable, unsafe, and they’ll destroy your stuff—STAY AWAY! Update from 3/10/2025 - After multiple attempts, I finally spoke with Regional Manager Nate Pham, and unfortunately, the experience was just as disappointing as my previous interactions. He was not apologetic about my destroyed IKEA bed and essentially blamed me for the loss. I had to repeatedly explain that I was forced to leave the bed behind because my storage unit was inaccessible during listed business hours due to a malfunctioning elevator that would not go above the 2nd floor. To make matters worse, there was no staff available within those hours, and no emergency contact number—just an office number that goes straight to voicemail. Additionally, the office manager admitted that Public Storage automatically raises rental prices every six months for all tenants. After I complained about my rent nearly doubling, the office manager promised to adjust the rate for three months and to compensate me for my lost bed by crediting part of March and covering my full April rent. However, there was no record of this agreement, and only the rate adjustment was honored—the promised rent waivers were ignored. Despite paying my portion of March’s rent, I have been harassed non-stop via email, text messages, and phone calls, and I am now facing unjust late fees and an unresolved balance. Even after a conversation with Nate Pham around March 3, 2025, where he promised to correct the issue, nothing has been resolved! This entire experience has been beyond frustrating—filled with broken promises, poor communication, total missmanagment and corporate greed. I strongly advise against renting from Public Storage.

My storage experience with . Sheree has been extraordinary. They are always courteous, professional, knowledgeable and patient. There personality somehow makes a stressful situation bearable. I have been using this storage facility for many years, however since 2012 to current has been the best. Thank you for providing the best customer service ever.

The best storage facility in the area by far! It’s kept very clean, and they have great dollys for moving boxes and they are always kept in the same place right when you walk in. Also the staff is always so friendly and extremely helpful!

They give great service and knowledgeable

Adajah and Sheree are amazing!!!

Sheree, Chase, Impeccable Services, All Workers inside Building Are Excellent! They Desrve All Kinds Of Monetary Bonuses!Suggest No Moth Balls Smells inside Units It Is Hard To Get Scents out of Stored Cloth Items, please. Appreciate Your Excellent Services, and Rentals Rates Are Adjusting Too Fast, May Seem Like Price Gauging! Appreciate it. 😊🙏🏽P.S. Please consider Lowering or Steadying Fees.

As soon as I walked in I was greeted with courteous staff. As I took the tour of the building I noticed that the units and building as a whole was immaculate. I've been using storage on and off for about 25 years and have never seen anything cleaner. The terms and prices are reasonable and fair. I would recommend ezstorage to anyone for their storage needs. Chase and Sheree are the best!!!🤩

I was in the market for a unit and happened to wonder into your store were I met your employees Chase and Sheree. The both of them were helpful, informative and caring and made my vist an absolute pleasure.

You guys are great. Thank you so much

Not a convenient location off middlebrook and wisteria. Not enough carts for loading and unloading. Elevators need maintenance bumpy ride. pretty safe place to store ur stuff tho.customer service no smiles, no greetings, usually only one person there.beware of specials price goes up after 3 months mine went up extra 30 dollars.

Everyone is so helpful here, and the place is so clean

Sheree is the best! Very helpful!!! Stepped me through every move!

This place smells so bad

Great service Sheree thank you

Ms.Sheree was very polite and helpful. I would recommend this facility.

Very smooth experience! Sheree was very kind and knowledgeable

Sheree and Adajah were AWESOME!

The rent goes up every 6 months. The prices change In the blink of an eye. PURE GREED!!

Love this place and the staff. Very courteous and hard working. There used to be 2 but now there's one lady running the whole show and she does a fantastic job at doing the job of 2. The facility is very clean and well maintained. It served my family well during our move from New York to here. Thank you again!

Received help from Ada’ja’h she was knowledgeable and helpful. Showed me to my unit and was able to get me set up quickly! So far so good. Will update once i move my things in and my things have been here for a while

Best service ever! Highly recommend the place, especially Ms Sheree!🙌

The service here is great and the place is so clean

This place was really cool. I've never rented a storage unit before so this was all new. These were indoor climate controlled units. Best for electronics, heat or cold sensitive stuff. So with our sudden move it was the best place to put all our keyboards, synthesizers, and instruments. It was recommended for things like photos or tech. My vegan leather jacket and art supplies or my partners kilt stuff. It was a comfortable temperature. Probably in the 70s. It wasn't cold but not hot. We rented a 5'x5' and it was a bit like a big metal closet. But perfect for the stuff we needed as they were a bit expensive. We brought a metal shelf we had so that just made the space easier to store more stuff. You needed the app or your security code to go up the elevators to the units. They had big wheeled carts available but if someone is using all of them you just wait. It was super hot outside the day we moved our stuff in so it was well nice inside. There was an on-site bathroom in the office that was really helpful. They had bigger units available. The only issue I had was I got it on the last day of the month and they said they'd prorate it so it would count as the payment for the 1st of the month. That's when the rent is due. Cool. What I didn't know was to do that they charged me for that last day of the month. If I would have known obviously I could have just waited the less than 24hrs to rent it on the 1st. I don't mind paying it, it's just it would have been nice if the person on the phone or the email could have let me know about it before I got there with all my stuff. This size unit was nearly $100 to move in and with insurance will be about $58/month after. They give you $5000 of insurance for 30 days then it's $19.99/month after.

Joseph really helped me through the process. It was quick tour and could see the safest one. Thanks

Sheree is great

Awesome service

Great staff

Sheree has been so helpful during this moving process for me ! I really appreciate her knowledge and patience with everything I have going on. THANK YOU SHEREE !!!!

Very clean and organized establishment. Sheree was very helpful, attentive and knowledgeable.

I have nothing but the best experience with this storage place. I dont have any complaints and I’m very satisfied with my time spent storing things at this storage facility. Sheree , the very well mannered young lady working here is absolutely excellent and her work ethic speaks for itself! She has patience for any questions and concerns with a smile and her customer service is superb! What are you waiting for , if you’re in the area or new to the area or just need a spot to pack some household items , look no further. HERE AT GERMANTOWN PUBLIC STORAGE IS HOME AND READY TO ASSIST YOU!

Awesome customer service. Chase was very helpful and nice. Very professional.

Clean and efficient

Great experience Chase went above and beyond and helped me out with renting a storage for my mom. The service was more than what was expected. Building well maintained. The best customer service I could ever experience. Will definitely recommend friends and family. Job well done

Chase customer service skills are amazing , he was very patient with all the customers .

Sheree, with this good customer service you showed me, I have to say Public storage have the best employee, services was superb.. thank you Sheree for good customer service

The office manager Sheree went well over above and beyond to explain the necessary information I needed to know about my unit. She truly was amazing. Nice, patient and extremely solution oriented. She really made me feel like she was working with me. Instead of making me feel like I was getting on her nerves because she had to do her job. It’s people like Sheree and her amazing customer service skills that makes me almost want to shop in Walmart or want McDonalds working to finally get that $15/hour. But then…I called back to speak with Sheree again but someone else picked up the phone. She was the complete opposite of Sheree. Nasty attitude, rude, she even hung up on me. I can’t even lie, I was upset at how this person who wasn’t Sheree was talking to me. So I called back, guess who answered? SHEREE!!!!! And she was her same self still. Nice, patient and solution oriented again. I told her what happened and by the time we were done talking about it, we were laughing about it. Sheree if I could vote on you to be president I would. This world NEEDS people like you. We need more people like you everywhere. At work, at home, at school, at everywhere! Big ups to you Sheree and major shout outs to you. I hope this referral brings you a 50k bonus.

They are AMAZING! I’ve used them before and the staff is so pleasant and helpful! If you have storage needs this is the place to go! Always clean and organized. You won’t be disappointed.

Thank you James, your rock!!

I have been renting for a while They have been great

Sharee and Chase are thee best. Very helpful and friendly.

Excellent customer service and efficient

Awesome customers service. The employees are very attentive to the customers and provided excellent service.

Sheree was awesome it was definitely a great experience

Great service

It was a great experience working with Sheree

Sheree has the best customer service!!

Chase was amazing ! I was in such a rush and he helped me to find a reasonable climate controlled 7 1/2 x 10. Check in and check out was quick and he was super efficient! Thank you so much Chase

Great customer service , The Best , super clean and secure .

Sheree was amazing

Wow!! MOST wonderful support from both Sharee and Chase!! They were kind, patient, knowledgeable. Just a fantastic experience!!

Sheree gave me great service!

Always willing to help

Chase and Sheree are the best ! They give the best service.

Sheree definitely was of great help!

What a crazy facility!! I'm all for extra attention to safety & making sure your belongings are well cared for but come on now!!! You must input your code outside at the door to get in. Okay cool no biggie I'm game for that as all places have it. You then must Input the code AGAIN on the wall just to call the elevator down & once it comes it takes an eternity long 3½mins of eardrum screeching & piercing from the alarm that still doesn't stop until you finally start moving up in the elevator. Let me remind you that NOWHERE in the facility does it state the instructions on how to get from the outside of building to your actual area. So unless you've been lucky enuf to have an employee tell you this you're on your own. We hadn't visited the unit in quite a few months & had it not been my Mom's glancing at her bank statement to see that even though they'd downsized from the largest unit to now the smallest they'd been charged over $100 more this month. At this point they have after doing a through look thru if bank statements charged her more every other month up to this last month where the fees have officially gone up by $158 for what is the smallest unit they offer

Sheree was a great help

Great service

She left me alone and let us work!!

Great service

Joseph awesome customer service. Took care of us fast

Great experience

Sheree was very nice and polite. I received everything I asked for. Will continue to store my stuff at the Germantown Public storage. Recommend this place!!

Sheree was great

Sheree was a great help!

Sheree gave great service

Very courtous and professional staff. Easy sign up. Great customer service!

Public storage is a great storage company. I’m glad I chose them.

Great service

Great service thank you

Sheree was exceptional! Definitely recommend for any storage needs!

Make it easy and quick for me with very affordable pricing.

Great place to rent storage. Friendly staff and well managed facility. Reasonable price with frequent promotion for 1st month for $1. Other storage has very high charged insurance but Public storage has very generous insurance policy.

Very helpful staff!

Facility was spotless. Sheree was very professional and was able to help me with all my storage needs. Will definitely recommend this location to all my friends and family.

Sheree gave great service!

great service

It's always clean but they raised the prices so high it's ridiculous. Yeah getting my stuff out today!

Great service

Sheree was a great help

Chase was very helpful.

Chase & Sherre definitely an amazing help with my lock out. Helped ease my anxiety of trying to figure out my next steps. Fast and very friendly.

Chase and Sheree gave great service. They definitely help with my account.

Sheree and Chase made the experience of renting a unit fun with their joyful personalities and great customer service. Will conti ue to rent from this location

Great service! Highly recommend for anyone with storage needs

Sheree gave great service and helped with my account.

Chase and sheree gave great service

Sheree helped with my account. Great service.

Great customer service

The staff is so very nice and Professional

Nice and clean!

Sheree was very helpful !

Great! Customer service .

Great customer service! Got my storage unit within minutes!

Sheree was an absolute delight, extremely helpful and explained everything thoroughly.

Great service

Great service

Had an amazing experience at this location thanks to Sheree. Very professional and knowledgeable. Definitely recommend and ask for Sheree!

Sheree gave great service

Great customer service

Chase was very professional and courteous with my wife and myself!

I absolutely love this place. Very clean and the staff is overwhelmingly helpful. I will definitely tell my friends about this place

Smooth in and out every time, great staff. Will be back soon

Chase is the most professional and courteous people I have ever met. I appreciate his attentiveness and understanding of my urgency to get the unit I needed.