Segab was so helpful running through all our options!!
We had an easy time renting a unit with Tsegab, the location was clean and we were able to setup the app
Tsegab was helpful and helped us find the perfect size
Tsegab provided exceptional customer service. He was very knowledgeable and willing to go above and beyond to answer all my questions, and gave great recommendations. Couldn’t have asked for a better experience.
Extremely professional and positive. Anytime I use you guys Tsegab will be the employee I contact. Thank you so much.
Thank you Wendy for all your help
Tsegab was great regarding my account and issuing a monthly credit. Thank you very much !!
Tsegab gracias por ayudarme fuiste muy amable lo recomido y dejo mi gratitud
Great service tsegsb thank you
Tsegab was incredibly rude to me. I’m never buying a storage unit from here. Tsegab did not disclose the amount of fees i would be paying. DO NOT RENT A STORAGE UNIT HERE!!!!
Tsegab was very helpful and courteous. His customer service was excellent.
Today I visited the Public Storage office on Goshen Road. As usual, I received prompt and efficient service from the property manager. Tsegab patiently answered all my questions, and I was out the door quickly. What was also impressive is how Tsegab transitioned between phone calls, helped another customer in-person, while making me feel like I still had his undivided attention the whole time, until my concern was resolved.
The process was very easy and fast. Mr. Tsegab was vert helpful through the renting process and answered all of our questions. Thank you so much!
Tsegab was amazing and made finding the right unit for us easy. The unit we reserved was too small and Tsegab was able to show us a couple of different sizes and update our reservation.
Sagab was very helpful within the office, very professional five star experience
We had an easy time getting a storage unit with Tsegab. The unit my wife had reserved ended up being too small and Tsegab was able to help us find the perfect size.
Teagab was a very great person and helpful
DONT GET A STORGE UNLESS YOU WANT TO BE PROMPTED WITH DIFFERENT FEES.. I purchase a storage last November. Temperature control they said it will.be $148.00 , a few months after to be exact 5 months after they raise the fee to $208 a month. I just receive another change in contract they want to charge $50 for combinations locks. I shouldnt be force to pay for a lock if I don't want it. I understand if i loose the lock then i would have to pay. They are scammers . They wait until you get the storage and move your stuff in and then change the monthly amount and add all these fees . Yes I know I have the option to look for another storage which I will but it is such an inconvenience when companies are like this.
Great customer service at this location. My parents were looking to rent a unit and they were very confused with all the options since English isn’t their first language. Tsegab however made the whole process really easy for them. He’s really considerate, offering them a bunch of advice, and options. They love coming to this location for the great service Tsegab provides.
Tsegab helped me out with my rental and made the process easy
They gave me a smaller unit then what I paid for when I asked to have my price adjusted to the appropriate amount they said they cannot do it unsavory business tactics
I needed a storage unit relatively quick stopped by to get a quote but Mr. Tsegab understood my needs and took care of me. Very professional and knowledgably with what you need. Thank T
The person at the desk was awesome - someone had taken my assigned unit, so he was very quick to find me another. I will stop by the office next time I'm there as there is a huge chunk of drywall missing from the ceiling and it looks like there may be oil on one end of the unit... doesn't appear to have been cleaned.
Experience was very easy. Tsegab was very helpful. Showed me the unit I was renting and answered all my questions.
Tsegab helped us find the perfect size for our move. We initially had a reservation for a different size but after looking at a couple of spaces we found one that we liked. Tsegab explained everything to us and made the renting process easy.
Tsegab made renting our first unit very easy and helped us set up the app.
Teagab was very helpful and patient.. I would always use this public storage on Goshen Rd
Very affordable place to get storage.
Very nice staff. Easy to work with and very friendly!
Tsegab was a great help setting up my second unit. He has been friendly and helpful every time I have been in the office or at my unit.
The site manager Tsegab was fantastic. He provided great service, and was very attentive to my requests. Excellent service.
Great experience thank you tsegab
Renting with Segab was a breeze! I appreciate that he was patient enough to assist me with viewing multiple units to ensure that I selected a unit of the correct size. Segab reviewed all guidelines and ensured that all my questions were answered. Units are clean and highly secured. I would definitely recommend!
Tsegab his was very helpful and resourceful..
Tsegab and Case were very helpful and made the renting process easy
Tsegab helped me with renting the unit and made the experience easy
Super helpful Tsegab! Thank you for your tour and setting me up.
Tsegab helped us with renting a unit and explained everything very clearly
Teagan is amazing and helped out a lot
Tsegab was a great person , he help me with everithing..
Tsegab made setting up my account very stress free. Highly recommend this location.
I moved a client into her unit on 11/22 @4pm. The agent on duty was very helpful.
Tsegab was extremely helpful
Tsegab helped me rent my units. He was helpful
The unit was clean and the staff was amazing.
Thank you James! You were very helpful
I was not completely satisfied with my initial storage space and your employee Segab was extremely helpful and made the transition to a new unit quick and easy. Much appreciated.
Me and my wife were renovating our house and needed a storage unit to store our stuff. Tsegab was very helpful and made renting a unit very easy.
I got my unit last weekend and the staff was awesome. They helped me find the perfect size unit for the stuff I am storing
Tsegab knew I was short on time so he went on ahead and made the entire process as easy as possible for me, and got me the perfect unit! Thank you!
Tsegab was very helpful. Great service.
I was having difficulties securing my reservation online, but they were quickly solved in person! Extremely satisfied with both the online and in person staff I spoke with to get my reservation situated.
Tsegab and Ben
They are an amazing staff - they helped me in a very fast & quick way .
More power to both .
Wonderful establishment and well managed. Segab is very professional and goes above and beyond with his very calm demeanor with his customers! I moved from 1 unit to another with ease thanks to him. He explains everything and answers all questions that you need!! I would give him 10 ⭐️’s for his white glove service!!
Respectfully!
Melissa C.
Tsegab was helpful and helped me with my rental
I had a great experience looking for a storage unit today the the goshen location. The associate james at the location was extremely helpful I'm aiding me to find the perfect unit for myself. James was very friendly and informative. He looked over the units with me to make sure I was getting the perfect fit for my needs. I highly recommend anyone looking for a storage unit to come down to the goshen location. The staff there will surely help you find what you're looking for. I would like to thank James again for his help, his time and the effort he made to help me find what I was looking for.
Ben was great!!! He was very helpful and walked me through the checkin process. Customer service is awesome
Tsegab made renting easy and was very helpful. He explained to me how the prorate works and helped us find the perfect size thank you again!
Jenn Helped Me With Getting The Late Fee Removed And Also The Property Manager Tsegab Is Very Helpful Also! Thank You Both!
Tsegab was a fantastic helper assisting me with my lock concern. I am appreciative for your support. Thank you.
This Public Storage branch has been great! The property manager, Tsegab, was very helpful is helping me navigate the space size that I needed. He was very friendly and helpful! I will definitely recommend the Goshen Road location to others!
Friendly staff, easy setup and clean spaces!
Tsegab was great and very helpful! Thank you so much!
Segab was very helpful with managing my account.
Really nice facility and people are so nice
Tsegab was very helpful and made the process easy.
Been renting here for a while now. Tsegab is my main man. Helping me out and stuff. Always makes me feel welcome.
Tsegab was really helpful. He helped me find the perfect size and explained everything through out the rental process.
I have been renting a unit from public storage since November of last year. Tsegab was great and helped me with a lock for my unit
Bad place to do business. The property manager guy forgot his name an Indian guy was very disrespectful- he wanted to fight me - how come he is still employed work that attitude - bad for the business. Better take the business to somewhere else with that attitude. You will thank me later
Tsegab was very helpful and knowledgeable.
Tsegab and Samina help us with the initial process as we were not completely sure how to go about with the whole renting process. They were super helpful and explained every one of our questions easily. They really made the renting process extremely easy for us!
I have used public storage for about a year now and am very impressed by the help given to me by an employee named Samina on two occasions. Besides being helpful I sense very strong kindness. I wish her and the entire family of public storage the best.
HORRIBLE, zero stars
-huge hole in ceiling, causing damage to items, was told by staff “all units are like this”
-after requesting manager response, staff told me they would be fired if they referred to upper management
-door to building doesn’t open
-no response from management after repeated attempts
-costly insurance was useless
-had to contact customer service multiple times
Thank you Samina for making my life easier by assisting me the right way with my storage. She's very knowledgeable of the way things work there and quickly resolves issues. Thanks Samina
I have been a customer here for over ten years, and have not left a review until today! Tsegab was extremely helpful and accommodating to my need to love units to upgrade. He offered a lot of advice and was a very considerate property manager. Thank you!
Tsegab was more than helpful, displaying professionalism along with being very friendly and personable! He went above and beyond to help me and answered all of my questions. He also helped with coming up with the best option, for my storage space, in regards to money, space and time being saved. He quickly found several alternatives and showed me my new storage unit. Thank you, Tsegab! I’m very pleased with this storage facility and satisfied with the customer experience I received.
Tsegab was extremely helpful, polite, and friendly! He went out of his way to help us - answered all of our questions and tried to help solve an small issue we had with our first storage room. He quickly found an alternative and showed us to our new storage room. He even helped us carry a heavy item and definitely provided excellent customer service! Thank you, Tsegab! We’re happy we decided to go with this Public Storage location.
Tsegab was very helpful. He helped setup my account too
It was a smooth transition to get another storage. Thanks to Tsegab who was very helpful and knowledgeable!
samina gave me great customer she is one of the most kindest people great employee best customer service ever
Super clean space, property manager Tsegab was very helpful and made sure I have the correct space for my needs. Professionalism was top notch and I would recommend this location.
I’ve been renting here for a while now and love it. The facility is very clean, feels safe, and it is easy to access everything. Any time I have needed any assistance, every employee has been incredibly pleasant and helpful- especially Tsegab! I highly recommend this location.
Segwb and James were very helpful with me getting a storage unit everything was explained
Very professional
Tsegab was wonderful and very knowledgeable
Tsegab provided me excellent customer service and made me feel at easy when I had issue about my storage unit. I definitely recommend this location!
I was very unhappy with Goshen rd location. My unit was in a building at the bottom of a very steep hill. Never any carts at building, once I had to take a cart down the steep hill through the gate. It was awful. Had to then get my car and items through gate and down hill. Door was always open To the climate controlled building that rodents could enter easily. I moved the next month to another location. I never felt my items were safe and secure from damage in goshen location. The young man that initially set up unit was nice enough.,
Tsegab and cliff we’re very helpful I recommend this place great service
10 stars for Samina.. Very kind and helpful.
Tsegab was amazing and helpful
The staff was initially very helpful, until there was a problem. Then no one wants to help you and people get attitudes. My issue was that my items were damaged due to water and rodent issues. If you don’t have the insurance they tell you it’s nothing they can do, if you have their insurance they will not give you full replacement cost. Their game also is to get you to move in on a special, then once you are there they will keep increasing your rent a few times a year. After a few years of renting I was paying 400% more than when I paid when I moved in. They will beg you to leave positive reviews and push to have negative reviews removed.
Great customer service, quick and efficient
K.C. Helped so much and was very knowledgeable and answered every question I answered every question I asked
Great experience with Tsegab he help me out alot with my move in today
I started renting from Public Storage in September 2021 and my rent started at $160/month, not even a year later, they raised the rent to $197, and now this month my rent will be $212. I rent a 10x10 unit - that's $21 per sq foot. It doesn't even cost that much to rent my apartment!!! I think this is absolutely unreasonable and unfortunately, I can't afford to keep paying this and will be taking my business elsewhere. Also- just beware if you have issues, you will never be able to talk to a real person on the phone. Only through the chat feature on the website or going in person.
Samina and Psegab had phenomenal customer service and were very helpful.
it was a great pleasure renting from Samina . She took her time and showed me different units and answered all my questions. Thank you
Public storage is the number storage company I was in a rush needed something on the spot. They took care of me quickly.
Muy buena atencion. Gracias
Phenomenal customer service from Samina!
Clean unit and Ehdha was extremely helpful
This location has been stellar. Our business switched from EZ storage to Public Storage and could not be more pleased with the cleanliness of the facility and customer service of its staff. Cliff, especially, has been extremely helpful and professional whenever I have questions. The app also is a great tool for managing billing and even opening the gate!
Excellent customer service Mrs, B explained everything very well, a pleasure to work with dedicated people, thank you very much
Mark G is an immaculate associate helped me with all of the storage info. He made my move in super easy!
Fantastic service from Mark. Above and beyond the call of duty. Thank you.
Tom
Tsegab was good helping me with my rental today.
UPDATE: Management got in touch with me and is working to reconcile my previous issues. I hope to increase my review even further soon!
Not very impressed so far. Once you have rented a unit and they have your money, it's very difficult to get in touch with anyone when you have questions.
The facility seems to be well taken care of, very accessible, and safe. As a woman, I have been at the facility by myself in the dark & I have never felt scared nor threatened. There's security cameras everywhere & from the front office you can see what's being watched.
The customer service has always been kind & helpful. Bisrat, who has been there for several months after being transferred from their Rockville facility, has helped me on several occasions. It's always a pleasure to see his smiling face. Heck, it's a storage facility... customers come & go, employees come & go... it's just darn nice to interact w/ someone who really knows his job.
I rented a storage place and drove 11 hours from another state and with a sprained ankle, only to get to there and realize my space was too small and the office was closed. The next day, I went to the office and Bisrat was super helpful and accommodating. He upgraded my space to a bigger one with no charge. Smooth and easy transaction. Very nice guy.
Rent goes up too much every year. Almost 40% this year.
Originally told me the promo was available when I arrived it was not. Then they hit me with the bait and switch giving me a larger unit just to later upcharge. Throughout my stay I've encountered Petrified rodents, Facility repair which left by unit littered with excess concrete ground, and a Reoccurring water leak.
Tseqab & Bisrat were both super helpful and wanting to do the right thing, despite me being the one to have lost the key!!!! Can recommend them as customer focused and responsive
Had a great experience working with Darren. He was patient, even staying late to make sure I had everything I needed for a successul move. I would recommend this location.
Bismat was very helpful with helping me upgrade my unit to a bigger one. This is the 2nd time I have done business with them . They have always been great and have excellent customer service!
What a nice property manager he took me to show the space walk me thru the property and showed me around and make me so comfortable to move in. I completed the erental right there and then in the office and I would like to thank PM BISRAT FOR ALL HIS HELP. Thank you brother for all that you do. What an honest man
This location was clean and smelled great. The young man who works there name Diran was super professional and helpful he walked me through the units and gave me the best deal I would definitely recommend this location to my family and friends
I had great experience with Cliff , he was very helpful and clear all my doubts about the rental process , I definitely recommend this place
Great experience thank youDiran
I was so happy with the service that I received. Mark helped me choose the correct size of the storage , made everything so easy and understanding. Thank you Mark!!
Rafael is very helpful and accommodating. Thank you so much!
Excellent costumers service with Rafael
Great customer service by manager Rafael, good prices too