I called the facility a few days to inquire about a space and Latrice Jenkins was so very kind and helpful! She was extremely knowledgeable and answered all of the questions I had to assist me in making a good decision on a location! Thanks for the remarkable customer service!
Latrice dose wonderfully a person who you can rely on Thanks Latrice
Hands down the best storage experience I’ve ever had! Thank you Latrice!
Management had excellent service
Great experience with Public Storage! It was a smooth process and working with Tricey was amazing! She very knowledgeable and professional. I would definitely recommend this facility in the future!
Lattice was great very helpful
I had one of the best experiences here at Public Storage. The customer service was amazing, Tricey is awesome! She’s patient and listens to your questions and concerns. I really do appreciate it and I’m glad I came to this location and went with this company.
Great customer service latrice
This will be the last dime Public Storage will ever get out of me. These reviews have to be fake and the pictures are from their website not even real. The units here are not climate controlled I was freezing in building and even more so in the unit. The space I was offered didn't even have proper lighting. The lights outside and inside the unit were not working. It was completely dark in the unit.
I went to the next closest location. Latrice who I didn't know until later was the manager for both locations. Literally watched as I panicked because I hired movers and was trying to quickly change locations as too not have them waiting. Even after telling her the situation she gladly got me into a SMALLER unit for a HIGHER PRICE. Just to tell me once payment was received and my movers were unloading I would not be getting a refunded back for this unit.
I called the same customer service that just offered me a space that the new location didn't even have available. They didn't even try to resolve the issue of the unit and just told me it's in the contract I signed.
I can't stand when businesses like this are dishonest and then use these contracts to get away with taking your money. They had no problem canceling it and they will probably still offer the same trash unit to someone else. AVOID THIS COMPANY.
Latrice had great customer service…. Awesome person.
Great location. Latrice was very professional and knowledgeable about my storage needs. Clean facility. A++++
Latrice did an excellent job assisanting me
Today, the customer service that Tricey provided me was top notch. She overcame the objection that I had and resolved my concern with ease. Thank you for your pleasant demeanor. It truly made a difference in my experience.
The staff is super helpful and friendly at all times. Clean work environment as well
Wonderful experience, great service! Latrice is the best! Thank you so very much!
This place was amazing! Tricey is the best, she was super friendly and helpful! Best customer service I’ve ever had! Need storage space, go see Tricey and she will set you right!
Latrice was an excellent help thank you ps
Latrice was fantastic and gave excellent customer service.
Been doing business with this storage for years. Love the management team she treats us very well. Awesome service.
The post that I previous stated was for a different location. I have not had any experiences with this location. The person that called me to ask me corrected seeing the very nice and pleasant it was very courteous. Here is the corrected post.
latrice was great excellent customer service
My visit Everytime is nothing short of amazing, Ms. Latrice is a very, respectful and kind hearted person when it comes to running that establishment, you guys will continue to have my business as long as she is there
Latrice gave the best example of customer service public storage should be honored to have her as a staff member ..... nothing has changed still the best example of professionalism and customer service!!! 😊☺️☺️
Latrice and Ron was very helpful
Latrice, was very helpful to me on my moving in day. She is a model employee.
I needed to move quickly and put a few things in storage for a month while I got settled. First the move-in process was shady. $1 first month rent was actually $70 after I was charged a bunch of random fees including $7.99 for a damp-check that i did not ask for and $15 for insurance I did not need to get from them. The itemized list of fees was flashed quickly so i could not see what i was being charged for and the unit i was given was not secure and had a broken wooden door. I came back to move out exactly 30 days from the day i moved in and the manager was there on her day off. She told me she couldn't help me because she was off the clock but made sure to pull up my account to charge a late fee and remove my access until i paid a nominal balance for days I would not be using since i was there to move out within a month. She refused to remove the late fee and instructed her employee that i needed to pay for the days in the month i would not be using in addition to the late fee or I could not access my unit. This is horrible customer service and a disgusting deception to get over on people by pinching every penny possible. Who comes in on their day off to charge a late fee and refuses to talk to or help the customer? I expected better. I will never use Public Storage again.
Good and would recommend it as a place to go latrice was great
Thank you for a professional experience
When I came in there was not sign of the business hours. I thought there was an office in the back but it was the manager house, which again no sign that it’s a private residence. I knocked and the manager came out with an attitude. It make me think if it was a white manager they would have more respect. But no she came out ghetto and with a big attitude. Public storage please higher better people. She was very disgusting to a paying customer.
Latrice was great! Very great customer service skills. Very knowledgeable as well!!
Latrice has great customer services every time I come in to public storage she always greet me with a smile.
Latrice was excellent I was happy thank u
Latrice was amazing. She was so pleasant & patient with us. She made the process extremely easy. Highly recommend her to anyone.
Where can i start. The customer service is by far the best to ever touch down on the street of central Avenue. I came in roughly four months ago and inquired about a space and the young lady Ms. Latrice did everything to help me and my family during a rough time and couldn’t do nothing but thank her so much. I highly recommend this property on the strength of the customer service and the cleanliness of the property, Thank you guys for everything you all do
Very good customer service
excellent customer service! I highly recommend Latrice as a point of contact when renting! She goes above and beyond expectations to make sure that I had everything completed and processed
I was very happy and pleased with the customer service that was provided to me by Latrice. She was very helpful, courteous and knowledgeable. The space was clean and she demonstrated how to use the entry gate and the lock to my space. I highly recommend this location. Thank you Latrice!
Latrice did excellent wonderful customer service
I wanted to say thank you for the excellent customer service
Ms Tricey went above and beyond to assist me with my reservations for my storage unit
I really appreciate the great customer service
Thanks again
Latrice is a very professional employee. She was very helpful and cordial. I'm really impressed with her job
So far the crowning jewel of this establishment is the customer service. The actual storage facility itself leaves much for improvement just off my first usage, I might not stay at this location due to the storage unit being extremely hot and humid and I don’t want my more vulnerable items like my shoes and TVs damaged and mildewed, today it was 95 degrees outside and it felt better outside then in the storage ! also my storage units lock is not closing properly and I had to leave it unsecured as it was close to closing. It’s a older building so I understand it isn’t going to look excellent but as far as the Temperature there should be AC in there, I’m glad I didn’t place my camera equipment in there or else that would be damaged for sure…
My experience at Public Storage (Cheverly) was great and Tricey is phenomenal when it comes to customer service satisfaction as I will come back should I need your services again.
Latrice has great customer service
Trecee, The on site property Manager was Awesome. She walked me through the online process and was extremely helpful. She went above and beyond. Will certainly continue to use this location for my storage needs
Latrice has great customer service and need more people like her
Latrice has great customer service!!
She had help me while I was in the store for 45min.
Latrice has great customer service
Best public storage I've been to in a while nice people nice service 10/10 would recommend
Latrice great customer service keep up the great work
Tricey is very professional!! Her customer service is outstanding she answered all the questions I had.
It was great experience. My stuff stayed in tack and not touched. That’s all I asked for.
Great customer service from the staff
Excellent customer service
Latrice has excellent customer service every time i come here she always help me thank you.
Latrice, was so nice and patient with explaining how everything works here at public storage. This is my first time using a public storage of any type. I’m very happy that I was able to have her assist me.
Tricey was great in assisting me with my needs!
The young lady Dena was helpful I like the way she spoke to me she was professional
Mid. Hella mouse droppings .... Gross 😳
Latrice had great customer service
Latrice did a awesome job with assisting me. I’m new to the area and she made me feel like we’ve done business for years! Kudos to you all for the great customer service!!!!
Very good & and professional. She was on top of it and was very fast.
Latrice had great customer service
Tricey, was amazing!!!! She was customer service friendly, very knowledgeable. Answered all my questions, as well as found what I needed!
Thank you !!!!
Lattice does her thing. She is very helpful, she greets me every time I see her. She always has a smile on her face. Keep up the good work!
Latrice was excellent great customer service
They treated us well while we had are stuff there. Will use again in the need for extra storage comes around
Latrice had excellent customer service
Latrice was alot of assistance with everything....made everything easier
I have talked latrice for a number of years she is professional and vety consistent gteat employee fior this company .give her a raise !!!!
Latrice was an excellent help with understanding how the public storage units work , very nice , and also patient .
Tricey helped me find the right size storage unit for the most affordable price. She was very helpful walking me the process. From touring the storage unit, to assisting with the app on my phone, and helping me navigate the code to access the gate.
Latrice was very helpful thank u public storage
Latrice has great customer service thank u
Latrice is great wonderful customer service
Tricey had great customer service and helped secure a unit. Thank you for your help
Love the customer service. Latrice was very helpful. I really appreciate her.
Latrice had great customer service
Latrice was great and had alot patience thanks public storage
Latrice has great customer service
Very good customer service from Tricey.
Tricey was very professional, friendly and very informative
Latrice is very friendly and pleasant.
Outstanding Customer service. Resident Manger provided one on one support to me with app. Installation and touchless access to unit and facility. I recommend this location. For your storage needs.
I was greeted with outstanding professionalism by Latresse. I was guided through the application process and online enrollment which was very smooth and easy.
Latrice is awesome would recommend all customers talk to her.
Latrice was great awesome great customer service
Latrice, the manager of this storage is beyond professional. She knows how to manage things and make people interactions smooth. I'm very new to the city and renting a unite at Public storage was a great start for me.
Lattice was awesome thank you for your service
Thank you Mr. Ron. Customer service was everything!
I recently visited the landover location... friendly staff and clean
Ms Latrice went above and beyond to make sure that I was happy.
Hello All, Latrice, We can't thank you enough for exceeding in customer service help. We're very grateful for customers like you!! Keep up the great work!
Latrice is very helpful and has great customer service. I would recommend everyone who want good customer service to come here. Way to go latrice...keep up the good work ☺
EXCELLENT customer service and staff!! I personally want to acknowledge Latrice Jenkins for her knowledge, thoughtfulness and positive personality!!