Public Storage Self-Storage Units at 105 Pleasant Valley Street, Methuen, MA

Good afternoon I would like to say how helpful Karen was to me today and I appreciate her professional support. Sincerely yours, Renee

Karen is a wonderful and polite young lady she was always a pleasure to talk to and help when needed.

Karen was sensational. Provided an exceptional, professional experience. Answered all my questions and was friendly and efficient

Thank you so much to Karen she really helped me out. I appreciate the great customer service. Recommended

Been with them for a few years Sam & Karen are phenomenal. Cannot praise the team here enough!

Karen....was very helpful and informative...

Came in to pay my rent met Karen for 1 st time she was awsum

Spoke with a lady named Caron today had a few questions and she went up and beyond to answer them would recommend this storage

The new manager there karen is amazing she has helped so much with cleaning up the property. Changing the staff and helped with the price of my unit and answered all questions i have had with this unit so far

I'm a first time customer was looking for storage places thinking of moving to ma and Karen was very helpful

Ms Karen she’s nice customer service phenomenal

I really appreciate working with public storage , all my stuff was in perfect condition, thank you so keren and Gack I appreciate your work .

Mary was fantastic help, very sweet

Do not store your items here unless you want them to be destroyed by rats! We only had our stuff here for 3 months and it was completely covered by mouse droppings. When staff was contacted about this they were no help. Also, the insurance only covers $250 for vermin damage if you’re lucky. Save yourself the time and headache. We had items stored at a facility with outdoor units for about a year with no issues whatsoever. Only reason we didn’t go back was because there were no available units.

great for any of your storage needs!!! Amazing , kind and accommodating staff, if you ever get the pleasure of speaking to Jack you know you’re in good hands!! Thank you Public Storage!

Best storage unit in the area!! I wouldn’t go anything else, and Beth is absolutely amazing and will help you with anything you need!

Before you read, on my last day, two other occupants also had to throw away their belongings due to the rat infestation this location has. So it’s not just my unit. I visited my unit after 4 months and all of my items were destroyed from rodent droppings and pee. Horrific smell came from my unit. I had to throw away all of my items. Sadly many things had sentimental value. When I went to the office to notify the attendant what occurred and to borrow a broom, Sam, offered me the broom, but didn’t bother to say “hey, if you have insurance you can put in a claim”. I would’ve done that as a customer service rep. Also, I had to put all of the rat infested items into my car because there’s no dumpsters and I would’ve been charged a fee for them to take care of it. Additionally and Unfortunately, I forgot I had insurance so I didn’t take photos of anything because I thought it was my problem. I am now, wish me luck, filing a claim. If you decide to get a unit, get insurance and take a before n after picture. Also, I’ve attached a photo of a text to prove my claim and a photo of the floor from all of the rodent poop and pee. Thanks for reading.

STOP! READ THIS REVIEW!!! There is a person named Beth who was unbelievably helpful, kind, and understanding. The world needs more Beths, and you should put all your stuff here too!

Well maintained, a bit expensive.

Beth was excellent. Her customer service went above and beyond when she helped me to rent my store unit. I am so grateful for her. Lovely person

I came in today to rent a unit. Beth was amazing and answered all my questions and was willing to show many multiple sizes to make sure I was getting the right fit. I received great customer service and awesome conversation.

Beth is Amazing!!!!🌟🌟🌟🌟🌟

Beth was very helpful in showing me multiple sizes and picking the right size for me. Spent the time needed to be sure I understood everything

Really good

If I could leave 0 stars, I would. I put my entire home into this facility only to have the price continue to rise. I also made the mistake of not purchasing insurance as I assumed my items were safe.. well, they were not. Practically EVERYTHING was destroyed by what I assume was rats. I was never informed that they had a rodent problem or I would have purchased the insurance or actually, never put my stuff there at all! When I spoke to SAM, the manager I told her that I would be removing my items during the next few weeks as this was unexpected and that I felt I should not have to pay for this month as the items damaged were already worth far more! Not only was she rude, she told us we had 24 hours to remove our things before the bill was due and then threatened to lock down the storage and not allow us to gather our remaining items if we didn’t pay that last month. After paying for 2 solid years, and having our items damaged by their rodent issue, this was the “customer service“ she provided. She was not the least bit sorry, not the least bit helpful and only full of threats and nasty comments instead of compassion and empathy. Honestly, go ANYWHERE else! They don’t care about you or your belongings!

Sam was very helpful and super knowledgeable in her work. Thank you for all the questions you answered. So nice 👍 she deserves a raise!

I do not recommend this storage to anyone. I have had a unit at this location for nearly 2 years, and every couple of months there is a huge increase in price. I started off paying less than $100 for a 10X6 storage unit and in less than 2 years this has doubled and then some. I am currently paying $183 and was just informed that price would be going up AGAIN in April to over $220. I totally understand that the cost of everything has gone up, but this company is just merciless. Not to mention that all their ads online for "One Month Free Rent" is 100% a lie and is not honored in store.

I have been a tenant at the Methuen location for quite some time. EVERY time I need to discuss or check on something, she responds so quickly, knows her business to a "T" and wants to help. I can't recommend this facility or Sam enough. Thanks Sam!

Sam was very professional and very nice and Courteous.

I can’t say enough for the management at Public Storage in Methuen. Samantha and her employees have gone above and beyond. Any time I have called with questions or concerns she has taken her time with me and has explained things thoroughly. She is very professional in the way she has handled things. Due to a divorce there are things she could not tell me or allow. I am very understanding of this and we were able to work together to get any issues resolved. I can’t thank everyone at this location enough. I have now rented my own unit at this location and would highly recommend anyone looking for storage consider Public Storage in Methuen I should also add the location is very safe, clean and they provide dollies as well!

This was my first time renting a storage unit on my own and Sam made this experience so quick & easy. She was so friendly and made sure to go over everything with me in detail. Couldn’t have had a better experience!

Very professional and clean. Andrea was so helpful and made the process a breeze.

Andrea Was very helpful and made it an easy process

Sam & Mark were absolutely great, they answered all our questions and provided great service. I absolutely recommend renting a storage from public storage. 100/100 😊

Andrea was extremely helpful in solving my problems. Great job!

Super awesome customer service by Andrea😊😊😊

I've been a customer at this location for some time. I visited the location on the oct 1 to end my rental. Andrea was at the front desk. She was very attentive to my needs. She was very helpful and helped me resolve my issue.

Nice customer service Andrea really nice

First off all the works that i have talked to at the Methuen location are super nice and super helpful when it comes to understanding what you’re getting / what you need . They had no problem showing me the sizes of the units before i got them. And if you need to switch to a bigger or smaller box they also they are very accommodating . Andrea and Sam went above and beyond yesterday to help me out and I’m just super appreciative. I would definitely recommend this facility!

Andrea Is one of the best in that story she is very helpful and friends she always try to help you with the best she can

Nice and Cleand and Andrea was super nice and professional

Andrea was amazing, she was respectful over the phone, assisted me and even called me back to insure I received the information needed!

Andrea is the best

Adriana was very helpful and maintains the areas very clean thank you

Andrea was awesome super helpful. Great place..

Andrea at the front desk is amazing! she goes above and beyond for her customers. As an owner of a company that provides pick up, delivery, and Junk removal services to some of both our customers, Andrea makes sure that all parties are treated and handled with the up most respect. She's a keeper!!

Andrea at the front desk was extremely helpful and knowledgeable. Made my move in the storage unit seamless. I highly recommend this place. The units are clean, affordable and the help is outstanding

Space was clean, people were friendly and helpful. The lady, Sam I believe, what a riot and very helpful. Updating review because Sam keeps amazing me with her customer service skills. She deserves a raise!

Was moving out after having been a paying customer for over three years. Only allowed us to use one cart. While 3 others were sitting there not in use. Then came out to the truck we were loading and said they needed the cart back in 7 minutes because they were closing the office in a half hour.

Facility was great, Andrea was extremely helpful, streamlined the process, knowledgeable in what is available to me and my needs for storage and proficient in her assigned duties. Was in and out, no complaints. Glad my things are safe here at Public Storage

Amazing people and clean

The area is so clean inside the lobby, Sam is such a great help in helping me buy what i need to help clear out places!

I visited this property a few times and had wonderful interactions with the manager Sam each time I went. I am planning on moving soon and trying to get the best space for my belongings and she has been very helpful and was very knowledgeable on suggesting the size that would best suit my needs as well as what I might need that I didn’t have already.

Rented a unit here, Connor made the process very easy. Excellent customer service

The woman that was on duty on Wednesday after was very helpful

Service was A-1. Tom took his time, made me feel welcome as this was my first time there. He answered all of my questions in a professional but friendly manner. If this is any indication of how my rental here is going to go it will be AWESOME. Facility was very clean. Most of all I felt like “home”. Kudos to Tom as he was EXCELLENT.

Connor and Sam. Excellent customer service! Excellent.

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