Manuela was great she gave me outstanding service and answered all my questions with ease very nice girl
Manuela was very kind and helpful
This is the 3rd time I’ve tried to come here to get into my unit & again NO ONE IS HERE ! Why have someone live on site and STILL NO ONE HERE ???? RIDICULOUS I wish I didn’t have to give them a star but it wouldnt let me post without a star
Anna was extremely helpful and personable. Explained the whole process to me. Didn’t rush me.
Ana is so amazing, she helped me today and was so nice during the whole process of getting a unit
Kelly she is very kind and patient
make sure you remember your account info. If you want to pay over the phone, they charge you $20 "convenience fee".
Not very convenient
Very nice people.
Kelly is super helpful
The staff Anna she was great.
Very helpful and friendly and polite.🤗
Kelly & Manuela did great helping us out
One of THE most down to earth people I’ve met here. I’ve had many interactions with Kelly while I’ve been storing here. She is always professional and goes above and beyond to keep me being a loyal customer. I would recommend this storage company time and time again. Kelly is fabulous!! I love her.
Kelly, Dan and Ana were fantastic and very helpful. They took the time to help me step by step and was extremely supportive, Professional and kind. If you need help with anything or need to make any type of adjustments they will surely assist you on the matter. Thank you for the great experience !
Kelly and Dan were great!!! I would give 10 stars if i could. Informative and helpful. This is much second time renting here with Public Storage. They never disappoint
I am very pleased with the service I was provided by Kelly, she is extremely patient, professional, knowledgeable and most importantly relatable.
Kelly always provides AMAZING service and you can tell she cares about her customers. She is most definitely an asset to this company.
Kelly was absolutely incredible. I would recommend anyone to see her. She made everything so easy and made sure I understood everything and all charges. She brought me to inspect the unit. Made sure I was comfortable with my unit and made sure to see if I needed any accomodations. Kelly hands down is AMAZING!!!!
Kelly is very helpful anytime i come into the office, she is the reason i rent here!! Highly recommend
Kelly was awesome she told me everything I need and was very polite ... I definitely recommend them 👌
After a very crappy morning, it was a genuine pleasure to be helped by Kelly at the front desk. Made my day a bit more manageable. Thanks Kelly for being great.
Kelly was awesome and went above & beyond
Have used them for years and they always go above and beyond! This location has great customer service! Kelly was able to give us a great deal and promotion and went above and beyond to help us with anything we needed and was able to show us the size of the unit we needed! They will always help no matter what!
Kelly is an outstanding employee and is always helpful and always goes above and beyond for me.....give that girl a raise
Kelly es super professional en su trabajo gracias por cervicio my agradecido
Kelly is the most helpful and attentive person who has ever help me at Public Storage. Thank you so much for keeping me a happy customer!
Kely is the most wonderful person I meet in that office, She help me with every think I was need it. Thank you Kely!.
I had THE most above and beyond experience here with the manager Kelly. My grand mother rented a unit and has trouble with technology. Kelly was more than patient with her. Showed her how to download the app (which opens doors right from the app and HOW to use it) Set her up for autopay and continued to answer questions over and over. Made us feel welcomed and like we were family. I’m glad she chose this company to store her things. You can definitely tell she really cares. I can’t tell you how much that means to us!! Thanks again Kelly you’re amazing!
Kelly is always very helpful, Informative, professional, friendly, and sweet. This is the place to go for storage!!! Highly recommended
Kelly was very welcoming and took us through the rental process methodically.. she was very knowledgeable about the units, rules and regulations of Public Storage .. helped us set up the PS app and go through how to operate the gates and the elevator … Thanks Kelly !!
The local phone number has been down and no representative has been there during office hours for at least a week, possibly more if another customer I ran into looking for the office person is too be believed. My stuff is in good condition there and it's pretty easy to access everything so I won't totally pan it, but they did jack up rent every nine months or so, and because no one was around troubles with access make it difficult to get in and out when necessary.
I can’t say enough about how amazing this facility is. Kelly has been so supportive and amazing during a rough time. She is kind, courteous, diligent, just an overall great person. The facility is clean, well kept, and above all else they actually care about the customer. If you’re looking for a place to store your items, this is where you want to go. Thank you to Kelly and Public storage. You guys rock!!!
The manager Kelly was very informative. You can tell she eally cares unlike other places ive been too. This is the right place!!
Kelly was very helpful in showing me several units and getting me a storage that fit my needs. She was very patient and professional.
Kelly was amazing. I came in to see the size of unit and she walked me around to see everything. Gave me prices. I ended up renting a bigger unit. She helped me download the app for door access. I give 5 stars.
Kelly is awesome!! She made a difficult situation less stressful. She was kind & very emphatic. She went above & beyond in helping me with settting up my unit.
Kelly she helps us and she is the best customer service we certify with her customer service
Kelly was amazingly very helpful and virtuous. Now’s what she is doing and very clear about explaining it to me. Great customer service.
Public Storage was fabulous to work with. KELLY was excellent, helpful, informative and cared about me and my stuff.
Kelly is the best always willing to help.
Kelly was super helpful! I was running late and in a spot of bother needing some tape, and she was kind enough to loan me the roll at the desk. This despite the fact they had just closed about 5 min earlier. Really grateful she was there for me!!!
Kelly and Ivan were excellent!! They showed me several different units, they were very patient, professional, personable and caring. THIS is the place to come for storage!!!!
Super Agradecido Con El Servicio Lo Recomiendo Súper Amable Super De Todo
Ana was really helpfull she is the bests1000 ⭐️⭐️⭐️⭐️⭐️
Ana was outstanding. She really help me and my family with a very complicated issue. Her compassion and attention to detail was second to none. If you ever come here, ask for Ana.
Great customer service and availability to help.
The customer rep was professional and kind. The storage was clean at an affordable price.
Ana, was absolutely amazing! She was extremely helpful as well as knowledgeable about the whole process. I appreciate all of her help!!!!
The staff is really great, when they’re able to be there. Bruce is very helpful and kind.
The building however, has so many flaws that the corporation should be ashamed of. The sidewalk by the elevators is falling apart, Ive seen people trip and fall, ive had my Dolley stumble and cause all of my belongings to slam on the concrete. I have to bring my own Dolley because the ones they supply make it impossible to steer and navigate through the storage hallways.
There is barely any service at this location which makes it hard to access the gates and elevators since it requires you to be on the app.
I was only renting a space for four months before they raised the price by $45. Luckily Bruce gave me a break on that until June, by which time I moved everything out. I’m really disappointed in the corporation, by no means the staff, because I figured a popular storage company would be able to supply their locations with better equipment and a better space for their customers of Lynn.
We had a very pleasant experience she went above and beyond thank you Ana
I loved the experience with Kelly, she helped me a lot in everything, she even translated me from English to Spanish... very good treatment, I feel very confident, thanks for everything🫶🫶🫶
Ana me asistió de manera formidable
Waited for 3 hours outside today from 11am until 2pm. Office was locked. Nobody was on site. half a dozen customers were also waiting. Made 3 calls to the main number and a district manager was contacted and was supposed to call us back. Nobody called. Nobody showed up. As a result, I had to extend my van rental for another day and I know have to rebook my return flight to Atlanta because their site manager was AWOL. Tomorrow, I will attempt going back again and if this repeats, I'm going to escalate with corporate and file a complaint with the FTC.
Bruce was amazing! Helped me right away and it was the smoothest experience I’ve ever had. Every time I called in he was pleasant and professional. Handled with care ! Highly recommend!
Bad service guy working on it never is in the office and also ask people for license to get a flatbed to move stuff
Bruce B rocks…. His customer service is impeccable…. Hes always cheerful and ready to help in anyway he can…His easy manner & knowledge makes him an asset to your facility…
Greeat job Bruce & once again Thank u for your service….
Jackie
Been to the Lynnway office the last 3 Thursday mornings. The sign on the front door says ‘OPEN’. Nobody, anywhere near the building, door is locked and no answer on the phone, or callback from being told to leave a message.
Edit: Got a call from “Bruce” who notified me that manager “Dan” was on site. Dan was helpful and informative when we returned. The unit we looked at was a “5x5” but measured well under, however. We do appreciate the accommodations made but upon review, need to take a look at other options.
Original review:
Doors locked, call number on the door and you get a call center that will not be able to help you with any on-site issue. Rep on the phone was kind but her system was down and couldn’t help me. It’s 11:45 on a Sunday.
I pay $350 a month to store here after they doubled the price within a year. Now I rent a truck and drive five hours to move out just for them to not have the office open 90 minutes after open time. The property manager isn't picking up. What an absolute joke of a business
HORRIFIC STAY AWAY!!!!!! Customer Service is 0
Kelly was the worst she didn’t help me at all left me outside while she was on the phone then when I got in refused to let me in my unit and was so rude I do not recommend this to store your property
The prices are very fare here
a very nasty girl to sit at the reception and obviously did not receive education from her parents! Such people should not be hired in public places! in a word, because of such a nasty worker, it’s not worth coming to this storehouse! just very arrogant and specifically does not know his job! in a word, the creature is sitting at the reception🤬 plus the problem is to take a cart and go to the warehouses, especially if you have it on the upper floors. very badly done here. in a word, I do not advise even to look into this storage
Kelly and Dan Very helpful for fuest time storage
Kelly was awesome ! Showed me the unit ! Went above and beyond ! She’s very professional! Pleasant visit !
Staff is very pleasant and courteous. Always happy with the service.
I want to give 0 zero star.
It is an horror movie. Stay away from public storage. Bad experience from the top down. There are other great self storage places out there. This one you will live to regret it
Whatever you do, don’t rent here. There is no climate control units as all the same, hot in summers and cold in winters. The two Elevators are always broken. A couple of times, both were broken at the same time so you can’t access the unit. They will raise your rent as soon as you rent. No security camera working. Gate is always open and broken. Whatever you do, don’t rent from public storage ever. unethical company!!!!!
The unit attendant kept cleaning up after careless renters who littered.
He also was very accommodating and pleasant.
Overall a clean site.
I found Dan to be very Professional,he went over every detail making sure I would be able To access My storage space What applicable
Both Kelly and Dan made this process easy!!!
Kelly and Dan provided me with great service by being informative, professional, and patient during my move in process.... This is my 2nd time coming back to this location. It's extremely well priced and I recommend Public Storage to anyone looking for storage!!
I have been with this company for quite a few years Kelly and Dan have been very helpful and very courteous to me they are very pleasant people
everything is great ; management is also perfect & helpful .
but the bad thing is the acces hours .
no acces after 6:00 pm
the area is safe and the other Storage brand is just few feet away and is open until 10:00 pm .
hope they fix this only one bad point.
thank you
Kelly was very efficient and polite, and professional in explaining the entire rental process with me!!
Kelly and Liza,
I would like to say that the service I received today was very satisfying very helpful very friendly and very respectful.
Had a great experience purchasing a storage locker off an auction. Was helped by Tom who was very professional, took care of whatever I needed help with and was great to talk to about future purchases. Tom thanks for all you do.