Public Storage Self-Storage Units at 140 Broadway, Everett, MA

Debra is a sweet and hospitable customer service representative. In the few interactions I've had with her she's been very kind and knowledgeable.

Zara was the best she knows what she doing give her a raise ✨

Very clean great staff! Always helpful

Incredibly clean and well-run space! Thank you so much Debra for all your help.

10/10 experience! Really easy and accessible. The highlight was working with Debra, an extremely helpful, kind, and funny manager who helped us resolve a reservation issue within seconds. She's great and will keep us coming back to this location for future moving/storing needs! Thank you, Debra!!!

I had a great experience with Debra she was very helpful and had a wonderful experience.

Easy access, friendly staff reached out to me to help me better coordinate and plan my move out too. Many thanks Deborah!

These are wonderful people who are willing to support and help you out! Jonathan, the manager, was amazing and really went above and beyond to help me during my move-out process. I had a wonderful experience and would most definitely use Public Storage again. Not only is it already stressful moving, but everyone here makes the process easier. 10/10

Gracias Kevin por sus atenciones excelentes

I have rented storage units at this location on multiple occasions for extended periods over the last 10years. It has always been well managed, clean and easy to access. This location also tends to offer competitive rates in comparison to other storage facilities in the Boston area. Highly recommend!

These facilities are clean and well maintained. Have to call out Deborah—she is awesome! After I scheduled my move out date, she proactively reached out to make sure I was satisfied with the facility and to coordinate my final details, including stopping my autopay. Overall, one of the best storage experiences I’ve had!

Zara was wonderful and helpful. She is great and made my experience easy.

The storage is so safe u can trust them

Just left Public Storage-Joe is so Dynamite he got me the absolute best price and unit best thing I ever did Love you Joe Joe lol Your really very Nice - nice meeting g Sam She’s Sweet couldn’t be happier facilities are so so Clean gotta Love PS

Really easy and convenient process I rented a 5 by 10 for 3-4 months and this was probably the easiest process for a young adult.

VERY clean place THANK YOU DEBBIE! ☺️ She works very hard to keep every hallway of every floor swept clean & mopped, waxed, all of it. Temperature control is amazing. It's a give in that's what people need, most places make you pay extra! Not here. The prices are very reasonable. Although I'm not thrilled about the way you have to set one up, given one price, then told a much higher price because "it's required, to open a unit, but if I call a manager within 30 days, I can get it taken off. We'll, each time I was there, the office was closed. I just realized their local number on the door, but get an automatic payment receipt. My 30 days just passed. UGH!!! IT'S NOT LIKE I WANT STORAGE TO BEGIN WITH. I NEED IT. Other than that, the place is wonderful. Well worth it. The price is just not the price I was given, and got stuck with "required fees/add-ons" w/e. I think the traffic pays for more than that. BUT THANK YOU DEBBIE AND PUBLIC STORAGE! YOURE GREAT! ☺️

It’s such a convenient way to store things here. Services are awesome, reception is extremely helpful and nice. Things are safe stored here. Highly recommend!

Debra was very helpful today. I haven’t been here since 2009 and had to update ALL my information. She was so pleasant!

Deborah at 140 Broadway in Everett, Ma. is the very best worker I have come across in all the numerous years I have had to use storage. I can't say enough good things about her. She is quick to answer and help with any and all queries. She truly goes above and beyond for anyone who is lucky enough to have storage here. She also keeps both the inside and outside immaculate. That is always a big plus and shows that she takes pride in her work! Great job Deb. Please don't ever leave!

Debbie was very helpful and sweet, you can ask her any question and she’ll have an answer for you. She’s accommodating and makes your life easier! Haha

Convenient rentals, but not so stellar customer service.

Debbie is the best, always helping and very attentive. !! This storage is a very well-kept, clean and safe place. I would definitely store my furniture here again. many thanks Debie and Kevin.

Bill did a great job helping us

Bill was really helpful in answering our questions, thank you!!

While vacating my unit, Bill was such a great help, amazing customer service and very friendly.

My experience in renting a storage unit here in Everett was great. Please see bill for great customer service he made it so much easier for me.

Zara was great and helpful. She did an amazing job with helping me find a storage space.

Debra was super helpful with my concerns and made my day easier. I appreciate the help. Thanks!

This place is a joke: There was a dead rat in my unit. I was misled thinking I could get a better rate online for extension, but my bad for not reading the fine print. I received a final email saying I owed nothing and then got a letter from a collections agency for 28 dollars a few weeks later. This was due to changing my unit I am guessing, but why wouldn't they just call me if I had a balance. Never again!

Debra and Kevin were amazing and very helpful today securing us a unit! Super nice people!

Bill, the manager, really did a great job making me feel like a valued customer when I went to Public Storage Everett on Saturday 4/6/24. He is so friendly and personable, and he went the extra mile. His efforts motivated me to leave a 5-star review! Thanks Bill!

Bill is a very nice guy. He is respectful, kind and patient. He helped me so good with the transfer. I am glad to meet Bull.

Great customer service, clean location. Easy to follow instructions, highly recommend!

Bill was outstanding for helping me out with my question and issue I had at hand. Would highly recommend this location.

Bill is so kindly person ,respectful & spectacular customer service.He provided the five star service thank for your support.

Let me starting say off and on we as humans, writers reviews when we want to complain… But , not this time … From the first day that I stopped in for get information until the following week that I closed the deal; I had the pleasure to meet Bill and let me tell you all “what a excellent customer service “ Very professional and a truly great guy. Thank you so much !

Bill was super helpful & very pleasant. Customer service these days is horrible and he was a delightful change

Bill provided extraordinary service. He is super kind and friendly. A very nice person. Recommend you see Bill to answer your questions or if you need help.

Bill was very thorough, kind, and helpful. Seemed very knowledgeable of the facilities and made the experience of renting a unit a breeze. Thank you Bill!!

I meet Bill today . He was so helpful . I told him I left an item outside on 3 r d floor . He was kind enough to help me find it . I got scared using the stairs . He assure me I was safe to use the stairs . He stay there until I get off the stairs . He is an extraordinary employee .

Bill made the closing of the storage the easiest most pleasant experience. He helped clean the unit and was extremely helpful during the entire process. I will continue to use Public Storage in the future based on the excellent experience at their Everett, MA location.

It was really nice working and talking with Bill. He showed me the unit and I understood everything.. thanks Bill for making it easy for me.

Amazing Service Bill. Thank you for all your help.

Everything was alright, very good costumer service, Bill was a very good person and he helped with everything we needed.

Nope. Do not use! After initial "special " price, monthly cost doubled! Plus the robbed my unit!!!

Just moved in some stuff for short term storage. Very thankful to Bill, the property manager on duty who made the process easy for me!

I've had the pleasure of meeting Bill on Saturday, 3/9/24 at the Everett location. He was so awesome and friendly! He made me feel that all my belongings at PS are safe and secured. I loved talking to him.😊He's a great asset to PS!

Deborah was the best over the phone and super friendly. Ask for her for your storage needs.

Debra was fantastic, focused on customer satisfaction and worked to get me a better unit for a cheaper rate. I would highly recommend her to any customer or prospect. She’s awesome!

Thank you bill for your 5 star service super helpful and nice and it was a very smooth transaction

The manager Bill who was covering was so helpful in all areas. Helped us with access and pricing options. Highly recommend!!

Deborah has been extremely helpful explaining what our rental options are and giving us the best possible rate. She even helped coordinate our transition of storage to Everett. Thank you, Deborah!

Amazing customer service!!!

I just had a great experience at Public Storage in Everett. Zara and the team were extremely helpful and pleasant. It was a pleasure.

Zara was excellent. She was very helpful.

Great check-in experience with Debra! Very helpful and welcoming!

Bill was helping me with the vacate process

Bill was awesome, answered all my questions and was very helpful and patient to help me I transferred to a bigger unit

The service was quick and so professional!Good place to go!

Harry is the best person so caring and help me with my unit. Thank you harry

Kevin was the absoulte best! He was so helpful and smiling, he helped me reset my password and learn the Public Storage APP hes great!!!

My English isn’t the best. But it’s not the worst. Harry was wonderful to work with. while I was there I had so many questions which Harry answered perfectly, and helped me figure out the best options for me.

Horrible location. Nobody is ever there to help and no support. I think a person is around for 1-2 hours out of the day max. I had my unit a year, they raised rates 60% during that time! Checked out the 2nd, billed the entire month. And worst part, I lost half of my stuff due to horrible MOUSE INFESTATION that chewed through boxes and, clothes, and furniture.

FRAUD!! They will keep billing you after you move out despite being informed that you vacated. Manager was asking to send them sensitive personal information by text or you keep getting charge...stay away from this place

Very unhelpful.

Stay away from this business. They have a very bad mice infestation. Went there yesterday and they had droppings everywhere and people are leaving food in the storage it seems. Debra said they are taking care of it and it has been over a year and still having the same issues. Also the place does not have good cell signal so you can’t even access the public storage app to open the gate!

Moving in and out of this storage facility was a breeze, especially with the easy online process and the super convenient location. Accessing my storage unit was as simple as it gets! Throughout nearly a year of storing my stuff, the support was top-notch. My things stayed in great shape—no funky fungus or damage, thanks to their climate control. Plus, no unwelcome bug or rodent visitors. I'd totally shout out this storage spot for being easy to reach, keeping things in great shape, and their awesome service.

Thomas was very helpful with a lock situation as we were moving out!

kevin was amazing! He was so kind and very knowledgeable of the property he’s super communicative and such a people person! You have a customer for life!

Been dealing with Kevin & it’s been a pleasure. He goes above and beyond. I appreciate the customer service and you have a customer for life! ☺️

Got some very good information from Kevin at Public Storage! Great kid very friendly and helpful I recommend dealing with him!

I needed to rent a second storage unit in Everett but I was unable to complete the reservation via the app. I called the 800 number and they could not help me either. I was advised to go into the location office for help. Help me is an understatement. Debra calmly took charge and prevented me from any further stress (I had been trying to get into the app since yesterday). She explained everything to me and even offered to accompany me to the new unit. Debra definitely went above and beyond to provide me with great customer service! We need more Debras around!!

I got to say thank you to Harry at public storage my unit that I purchased online that was a little bit smaller then the description it said. harry took the time to show me where it was and what it looks like in person unbelievable customer service I would definitely recommend friends and family to this public storage location thank you public storage

Deb and Harry are GREAT - very customer service oriented and friendly too. I've had a good experience with all the team members here at this particular location.

Debra at 140 Broadway, 02149 excellent customer service! Helped me pick out the right size storage unit and made the process fast & easy!

They put a double lock on my unit door for no reason. I don't have late payment or unpaid balance. I went to get my stuff, unfortunately the office was still closed @ 9:53 am on a Friday in Broadway everett. Is that nomal?

Big thank you to Harry! He was incredibly helpful, ensuring our unit was clean and accessible and ready for our move. The location is safe and convenient. We had no problem getting our uhaul in the loading zone, and the carts and AC made moving in a breeze. Please take note of the accessibility hours!!!

this place was incredible, and that guy Harry was the best. He answered all my questions, made me laugh in the process of taking my money. truly a great experience working with him.

Harry was great - professional and friendly

Great experience so far. Location is clean and modern with plenty of security features. Units are in great condition. THe staff is excellent -- Debbie met with me a few weeks ago to see the unit and get a reservation and Harry met with me today to get me started. Both were super kind, friendly, and effective at getting through the paperwork and procedures to use the unit.

I highly recommend. Pretty nice staff, super organized, clean place and the app super easy to access.

Harry at Public Storage stayed an extra 20 minutes past closing to help me and my family navigate the rental process. Exceptional service, I am really happy with the treatment and speed of the rental experience.

Had a wonderfully seamless experience at Public Storage in Everett Massachusetts, thanks to Harry! He was extremely helpful and personable, made the tedious storage experience a whole lot better! Thanks Harry again for your help :)

Harry is an exceptional sales representative. He graciously gave me directions as Google took me to Chelsea. He greeted me and took me directly to my locker and when we realized it was going to be too small, he was able to quickly and efficiently upgrade me to the next size. Harry is a phenomenal representative of Public Storage, and I am so glad I chose this location! FIVE STARS AND AN A+

Good service

Workers need to Go clean more

Paul Grant took his time to answer all my questions. He showed me the units I was interested in and other available options. He is very knowledgeable and experienced in what he does. Overall, a great experience and outstanding customer service. If you need assistance selecting the suitable unit that fits your needs, ask for Paul.

Debra is phenomenal there for all your needs and information

Place is clean and the staff is very helpful

Good customer service, was very helpful to have the unit, plenty of space. Would rent a unit from here again!

Deb gave me the best experience I’ve yet at any storage facility in my life. She deserves a raise and a promotion.

Never a problem been a customer for 7 years beware it's a typical cash machine the people who work here are rude. Af the owner. Is a c.un.# caught me changing my pants in my unit. And claimed I was. Staying in a 5'×5' then the odasity to bar me. After being a loyal. Customer. Beware. Take your stuff. Elsewhere. They broke. Into. My. Unit. And. Left. The remnants. Of said. Lock which. Only they sell. Inside. My unit. Found it after I moved out so truthfully. Store elsewhere.

Nice storage units and good price. Downside: trash dumpster locked. So customers can't use. Bathrooms (one for men and one for women) both are locked as well. What's the reason to have those bathrooms locked if those are there for customers use?. The manager is not handling that right.

Always clean, secure! Reasonable pricing Ann's hours of service and access.

Debra was gave me a excellent service today! Thank you Debra 🙏🏻

Debbie was so helpful! She helped me figure out what size unit would be best for me, she made it back in time from her district meeting to help me out in store, and made the transfer process to a larger unit a quick and easy process. My experience has been so convenient and makes living in the city a lot easier!

I have been a customer for thirteen years and was planning on moving to a different facility because of cost. However, the manager who I spoke with, Paul, gave me some options I did not know about and saved me the hassle of moving.

Really nice space, I think pricing was reasonable and staff was always nice and friendly.

Paul was excellent explained everything very well

Worst experience. Moved in three months ago and booked online with promotion, they wanted me to do a transfer to a bigger unit on site. They will not go thru lease with you. With that being saying they charged me half rent extra because of that. I contacted them several times they say it doesn’t matter if I move in middle of the month because they don’t do pro-rated. Then I was like Ok that’s fine just let me know next time. And I booked move out on Oct 28 and hopped by the office, they say just stop by anytime when you wanna move out to the office. I was like ok I will do Nov 1st then. And before then that Debria mentioned I’ll have the 3-day grace period to move. That all sounds good until I moved out. They ask me to pay for the whole Nov 1st no matter what. It doesn’t make sense at all. They want you to do a transfer instead of moving to other facilities. They will do all means to keep you there and charge you more than what you needed. Worst experience. Once they know you are gonna move out they won’t treat you as a customer.

The places looks spotless and the best part was Deb and her outstanding customer service and conversation. 10 out of 10

Great service- Deborah was so helpful and the facilities are secure and clean

This is my second time renting a space at a Public Storage. Paul at the location was very attentative which made moving out quick and easy. I will definitely rent another space here next time.

Great front desk person, nice and clean

Great service. Shoutout to Jackson for the help!

Great service!

Clean, cool on the inside. I know my stuff is protected. Great place.

Great location. Easy access, friendly staff, very clean facilities.

Wonderful service setting up my unit! Thank you Debra!

Perfect place to store your belongings. Affordable prices.

Debra was friendly, professional and helpful.

Awesome customer service from Debra! Really clean and convenient

Deb was so helpful and nice! The best experience at a storage unit I’ve had!

Very satisfied by great customer service 👍

Now Let me tell you how excellent & helpful Ms Drebra is, not only is she very nice & friendly she is very knowledgeable of all storage needs. The place is so nice and clean best Public storage ever!!!!

Thanks Debra for the help! Everything was clean and great!

Easy access always clean, Debbie was a great help through the whole process, addressed any questions and concerns I had. Would definitely recommend:)

My co worker Marjorie had went and used the services at this location and she had a misunderstand and they were able to correct it in a very professional manner and she was very happy with the corrected misunderstands. Stephanie mason was the person who helped her as she told me

Shout Out To The Debra at Self Storage not only she’s Very Helpful She Just save me 150 When u lose your key you have to call LockSmith She can bring a plane down from the sky

Manager Alex was such a sweetheart and huge help.Very grateful

Easy to access, kind staff, really glad I went with Public Storage!

Debra is a wonderful professional who helped me getting a wonderful unit! The service is excellent

A decent storage facility. It's a bit frustrating that we can only access during the day, isn't that the point of a self-storage facility? That said, the customer service was 5 stars. Deborah was super prompt and helpful. Very impressed with her service!