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Public Storage Self-Storage Units at 31 Jamrog Drive, Chicopee, MA
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
-
5'x5'Online only price$ 43/mo
Small 5'x5'- Inside unit
- 1st Floor
$ 43 /mo $ 57Best Price Label+ one-time $29 admin fee
-
5'x7.5'Online only price$ 51/moSmall 5'x7.5'- Inside unit
- 1st Floor
$ 51 /mo $ 67Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 57/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 57 /mo $ 76Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Chicopee
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 403)
Ivelisse es una buena persona me ayudó hoy con mi storage gracias Ivelisse
Ivy is nice and kind
Spoke to a very rude and condescending woman who from what it sounded like was from Australia, couldn't quote a price on any type of storage simply because nothing was available, was price shopping for comparisons, said this was common practice, but out of over a dozen of storage facilities that I called EVERY ONE Of them was able to quote me an exact price per month.... only one star because zero is not an option...
Very professional place and friendly staff. Exceptionally clean.
Ivy has been a good person she helped me out everything I have an issue with my storage
I would give negative five stars. Our unit along with many other units were all broken into. They snapped all the hardware off so you can't secure the unit. Was told they broke in at 3am and no one contacted us till late afternoon. The staff was rude and not empathetic at all and gave very little information. My son passed away less than a year ago and his stuff was in with the stuff that was taken. I highly do not recommend this place if you value your things.
It was excellent and certified with the service good service
Ivy was so nice she is good at her job
Ivy was so nice she helped me out I needed a space she is awesome
Had storage units there for several years. Downsizing this year.
Un familiar me recomendo este storage y realmente me gusto mucho el lugar. Esta ubicado en un area que es tranquila y segura ademas de que los alrededores estan totalmente limpios.La persona que me atendio hablaba español y fue muy amable con nosotros ella se llama Ivy tambien me ayudo con el app del storage. Lo recomiendo 💯!
Muy buen servicio de Ivy. Gracias por todo.
Ivy fue una excelente persona ella me ayudo con el storage muchas gracias
Amie was very professional and helpful
Kay was very helpful in setting me up with my storage unit. She showed me a couple of different units to choose from. Also, Kay was very knowledgeable and super friendly! I highly recommend!
I've been at this place for quite awhile with a storage unit and the employees are always so pleasant and helpful! The place is kept clean and safe. They always give you great service and answer any questions I have and if they don't know the answer at that time they will get an answer for me and either email me of call me.
Ivy is very kind and informative, she let me see two storage units before deciding which one to get. She is very patient. Because I was already stressed, I couldn't sign in and finish the reservation she took her time and made the reservation and helped me unlock my profile. Then was able to sign in to the public storage app. Thank you Ivy! Great help and made me want to do business with Public storage.
Go see Ivy in the Chicopee location. Thank you!
Prices are getting crazy and I Been a customer for 5 years.. But I wanna thank the lady at this property for all her amazing help. She has always been very nice and she is the only one I usually talk to seeing that I have tried communicating with others and getting no where.
A very nice Lady helped us out. Gave us a unit on the end as we are handicapped. There was a special deal and we are grateful the service was extremely awesome.
Rented for 2 years. Price went up $50 dollars within the first year and again another $50. So in 2 years they increased it $100 dollars from the original rent amount. I know things have gone up but this is no way to retain good tenants who were never late in payments. My unit's ceiling was falling apart, I had no light inside my unit and where the lock goes, it is broken since day one. They never fixed anything. Left this place and won't return ever again. And please don't fall for their online low prices, those go up a lot in just 6 months. .
Ivy was so nice and helpful she is always helping me out and customers
Well, well, well. The time has finally come. I put my trust, my heart and my belongings into the public storage of Chicopee, and let's just say it was all ripped to shreds, much like the lock they put on the door of my storage locker. I have to say, I'm disappointed.
Well the day I went there for the first time, the door to the lobby was locked. I was supposed to sign a paper. Well no answer. But I did call a number and the lady on the phone told me to enter with my code. Ok cool. But I had to figure out myself where my unit was. I had to guess which section to go to. Very unprofessional in my opinion. Anyways, upon my departure I did notice a young man with puffed out hair wearing a blue storage shirt with a name tag. He was in the back of the office building and he appeared to be getting high. I think that if you need an office person, make sure that they are there for your customers.
La muchacha Ivelisse me ayudó hoy con mi unidad ella es la mejor ahí gracias Ivelisse
Broke in to my unit and stole a bunch of stuff now there security system is down how ironic f-that place definitely don't rent there sounds like one of the workers broke in and took the stuff definitely inside job front desk told me they called the cops but it was a lie so ones i did i asked the cop and he looked in his pc and they did not call or made a report he did say hes been there 6 times since oct he actually even showed me the claims Def a inside job he even agreed 11-17-2023!!!!!!!!...
Racquel Really helped accommodate me. Very friendly and great customer service ! Thank Youuuu
Love the devise thanks Racquel
Racquel was a great help she helped me with my gate code the app and autopay. She took me to my unit helped me out with the door she was amazing
Thank you Racquel
Excelente
Racquel helped with all my storage needs I needed to down size and she really went out here way to clean out a unit for me thank you Racquel!!!
Racquel is Awesome...She has helped me with dealing with several issues...my broken door...my daughter trying to get into my unit after my things... keeping on point with getting back to me n a timely fashion...
Lo doy 0 estrella por la razón llevo más 5 años con ellos y me robaron mis pertenencias de más de 5000 dólares de valor y solo me quería 400 dolares y todavía no me lo han pagado y por segunda vez me robaron otra vez
Racquet was a great help she always on the property making sure it’s clean and helps me with my door and payments she is a great person. Thanks you Racquel
RACQUEL ...She's an amazing credit to your company...
So glad she's on my team!!!!!
Racquel was very kind and generous when I needed help answering questions. I had called before I arrived at your location to ask if someone would help me with my lock,as I couldn’t open it the day before because of my arthritis .Racquel is unique and one of a kind. Every time I go there she is polite. This is my second time asking questions in person,and Racquel giving me all the answers and taking action! I just want to say thank you to Racquel she is an asset to your company. Thank you for helping me!
-Chris aka Cricket
Can I just say wow? Racquel's customer service was impeccable!!! Thank you so much for helping me with everything despite all my questions!! I rly felt that "at home" comfort while speaking with her! She made it seem like I'd known her forever and I appreciate that sooo much!!! Public storage will definitely be my "go to" anytime I'm in need!!! Great job guys!
Very clean facility. Kjetil was very helpful!
Muchísimas gracias a Raquel e Ivy, son excelentes personas y dan un trato y atención extraordinario.
Gracias por toda su amabilidad y atención.
Bendiciones.!!
Good place
La trabajadora, Racquel Garcia... Me ha gustado como se expresa hacia las personas. Con profesionalismo y mucha empatía. Que son pocos los lugares que todavía uno, encuentre personas así. El lugar en reparación, pero limpio. Que eso tiene que ver mucho a la hora de buscar un lugar para almacenar así. ( Limpio ) Gracias por su gran servicio .
Nice price and good customer service thank you
Special thank you to Kjetil for all his help today with my move in! He made it very easy after already having a bad day!
Ivy is the Best there she help me all the time she is a good peson
Racquel helped me with everything. She even went out her way to help me move some stuff around so all my items can fit in the unit. She is amazing has a great sense of humor. I WILL RECOMMEND Public Storage to all my friends.
Very courtesy workers specially Ivelisse on chicopee ma..tahnk u alla for u service..
Ivy y Raquel me brindaron un exelente servio con mucha amabilidad quedé con una grata experiencia
EL STORAGE ES MUY BUENO DIFERENTES PRECIOS DE ACUERDO A TU NECESIDAD
I like the new guy I think his name is Vinny he helped my mom move to a bigger space and got us away from the people who were renting next to her they are always smoking weed and playing loud music Vinny told them that this is not a hangout and they have to respect the neighbors and the neighborhood.
A total disaster that they don’t care to fix
Expensive as can be and not worth it at all
Not 1 bit of responsibility for absolutely anything
Ivy was so nice and she helped full
With me today
I've Been A Customer For 4 Years Now Before, During & After The Pandemic. Now Into 2023 - The Price Has Gone Up 4 Times, at this point twice as much as when I started. I Get it - I'm not ignorant "Things Go Up In Price": We all Know That. Except When One Figures Out That A *New Customer is Able To Sign For The Price You Started With (4 Years Ago) - And The Organization Has No Interest In Offering You the same, if not similar price. Makes You Think Twice - Customer Appreciation is Non-Existent - I mean Zero! - As Far A Google Reviews Go - (Ther Goal Is To Hold Companies Accountable For Generally Fair Practices) - If They're not allowed to be seen - they lose their purpose. Look Elsewhere or expect the price to go up.
The Unit Itself is fine, but The Price Has Doubled!! Since I've started renting from this location. Although the customer service rep at the location is a good human being - "The organization" has Lack-luster customer service policies especially in regards to retaining customers. - Case In Point - if I wanted to I could end my agreement on my current unit, - Sign A *New Rental Agreement - in a different unit (At The Same Location) for the new customer price, or promotional price. - A Brutal and unnecessary bureaucracy. If You rent here PLAN ON THE PRICE GOING UP, Otherwise look elsewhere.
Customer Service is Abysmal- Staff is not there half the time. And What seems like common place in the business world, most loyal-long term customers pay the most - At the most basic. Level makes no sense what’s so ever - Avoid Public Storage if you can, find an alternative
"IVY" WAS GREAT AND HANDLED MY MY CASE WITH A GOOD ATTITUDE AND GREAT MANNERS....THANK YOU..🎯🔥🎯🎯🔥🔥
I went with my grandma and i did not know nothing about storage and Ivy show the space and told us how to pack our stuff so it could fit it in the space and she helped us save some money thank you Ivy
Ivy was amazing she is good at her job
The best storage!
I went to rent and I did not know what size I needed so Ivy showed me 2 spaces she got me the right size thanks to her I don't have to keep looking around for a space
Ivy es una buena trabajadora y me ayudo con mi mudanza
Ivy was so nice thank you for your help
The manager there helped me today I think her name is Ivy
I went to rent a storage I I not know what size I needed when I got there Ivy helped me out so much she showed me 2 spaces and told me the right size she is the best
Ivy is a nice manager she is the best she helped me out when I most needed the help
Great customer service, Very clean and spacious storage units. Raquel was very informative and attentive.
Me and my mother have had a few storage units for quite a while now. I have to say Racquel is by far one of the easiest and nicest people to work with. I'm not sure if she's a manager or not (she should be) but she went above and beyond to make me and my mother satisfied in an issue we had with our unit. I never leave reviews for stuff but it's well worth taking the time to acknowledge someone's great service and hospitality. They probably don't read these things but if they do... Thank you Racquel!!
Awesome place, was greeted by Racquel with great customer service!!
Always great service and compassionate staff!!! I've had this unit for two years and I cannot imagine trusting any location the way I do with this location!!
My husband rented space about 2 years ago. We finally decided we had to leave after the invoice went up 3 times in the last 8 months. Found another local place at about half the price. Cannot recommend a place that keeps jacking up the price.
Big Ups 2 Racquel, manager @ da spot… Very Very good customer service!!! 🙏🏽
Racquel is absolutely incredible she helped me with a replacement lock in an emergency. 10/10 recommend her services
I was visiting the public storage in Chicopee. The property was very clean And the worker, Racquel García. She was very friendly and helpful. Not all storage sites work the same and with respect.
But I write this opinion. Because she was really kind. And not everyone is like that. Thank you very much for the service.
Excellent service and ladies in front desk work hard for gave excellent service.
Great customer service! Raquel is fantastic! She answered all my questions and even answered a few before I could ask them. She was also friendly with a positive attitude. She is why P.S. will continue to earn my business.
Muy buen lugar localizado. La trabajadora, Racquel Garcia, atiende y explica todo. Muy bien. Muy buen trato, muy amable, bien comunicativa. Espero que sigan teniendo personas como ella... Recomiendo el lugar por mi parte. Gracias por el bien servicio. Los storage, son buenos. Más que tienen la facilidad de luz adentro. Porque son pocos los lugares así.
Good
My name is Ileen Ford I'm 81years old. I been having a unit in Chicopee since 2017. I transferred unit to something smaller. You have employee name Racquel Garcia. She has been a tremendous help she makes sure I have water while I was going through my stuff. She help me move all my things to the new unit. She is a wonderful kind person. I'm more than great full for her she is amazing!!
I never rented a storage before and Ivy really helped me she asked me some question and she determined the size I need she still went and showed the size she said and a bigger size just so I could picked which one would fit all my house items thank you Ivy for all your help
Ivy was nice and helpful she is good employee
My grandmother has been using the public storage for almost a year now and she doesn’t speak much English and she’s been a little worried/concerned if she goes there with any questions if anyone would be able to understand her and so I went there with her just in case and thankfully you have a phenomenal worker(Racquel Garcia) who is bilingual who can actually accommodate my grandmother if there were any questions or concerns if I’m not around, she was kind, courteous, sweet, patient, and professional both me and my grandmother can rest easy knowing that there’s someone like her there, she is a great asset to your company and most of the workers should strive to reach her level of professionalism
Thanks Ivy for your help
Once again had the best experience with joe’s help!! 10/10 per usual!!
Ivy is so good at her job she explained everything to me
Ivy was so nice she is the best
Ivy and Racquel was nice and very helpful they helped me out with the storage and made sure i protect my furniture
I met a woman today named Racquel Garcia she helped out today! I normally don’t leave reviews but this person is a great asset to this company. She’s friendly, on top of it,and helped me with my inquiry! Joe was also there and he was a great help. Thank you both for making this day a whole lot easier!
Ivy was a great help when I moved in. Joe and Racquel, who is training now to help Ivy are excellent as well. Very clean and always helpful.
I previously wrote a negative review because my bill was increased every couple months since I started renting about a year ago. However the manager of Chicopee called me and explained that the increases are autogenerated based on california prices and cancelled the latest update. I don’t want to negatively impact the local manager. However I do think an autogenerated updated is pretty shady on the company’s part. I do appreciate the immediate call from the local manager.
Joe was very helpful and friendly. He took his time to go over everything with us.
Ivy was nice and helped me out down load the app thanks Ivy
Expensive
Gave my notice that I would b out by Dec 31st. Tasha said ok. Told me to b sure I took it off automatic payment. Got it all out by Dec 29th. By accident my grandson put the lock back on. Dah I don't no y. Dumb. Anyway now they want me to pay another month. Said no cut it off like u do with other units that don't pay. Never got a telephone call