Ashe was very professional, helpful and understanding to my concerns and solve my issues at hand.
The employees Ashe, Jacob and Mike were so helpful with the transition from one storage to the other THANKS
I had a great my experience visiting the store. I was helped by both Len and Dylin, they are really good. I would definitely recommend!
This place is likely your best option in the Baton Rouge or Denham Springs area! Glenn is a fantastic manager who always goes out of his way to help people when they need it. I’ve never had a single issue with them. Their facility is so pristine and really lovely on the inside. I’d definitely give them a big five stars!
Excellent service by Len. We could not be any happier.
Facility was very clean. They take the necessary time to ensure the cleanliness of the units. Very responsive to any issues….. nobody / no business is perfect!
Very professional. I feel my belongings are safe.
Thank you for all your extra efforts!!!
Dylan and her staff are great but the company is horrible with the price increases and what feels like price gouging. Don’t setup auto pay, at least then you’ll know when they’re trying to increase your bill as much as 50%!! Office staff can try to help adjust it down but never keep your old rate! I’m exploring other options.
Great service and greatly maintained.
The sign up was easy to do, the facility was very clean and secure. The employees are very polite and professional. The gentleman I spoke with to cancel our storage ( did not need anymore) was very helpful in the cancellation process. We will definitely use them again, if needed in the future
Dillion is great! The very best. And always a smile
The male customer rep was polite, knowledgeable about storage property, handled my payment issue Quickly
I rent at the Denham Springs location and when I say the Dillon and Len are the two best customer service people i ever have met, i mean it. They are very kind, if you have an issue of any kind even if its something to do with paying, you can call them and explain and they will just go above and beyond to make sure their customers are satisfied. Len and Dillon are the main reasons that im with Extra space and have been for a long time and will comtinue to stay with them.
Easy to work with Ma Dylin! Have used before and treated fairly through entire process.
Extra Space Storage exceeds my expectations. Dillon was super nice. She went up and beyond to help assist me for what needed. Prices are very reasonable. I would shop here again if I need a storage.
They were exceptionally helpful with my needs !
Great. Used them twice now. Easy access.
Very good customer service and very accommodating
been having this storage unit for less than a year .. about " 8 months", and they have tried to double my rates twice!! double!!! luckily I spoke to a nice young lady and she helped me out and I didn't have a rate increase. Thank you! but, really!!! why should I have to call and complain about this obvious price gouging!
I just want to start by saying Devin,” the manager” of the Denham Springs property is Absolutely wonderful!!! The property is clean, the staff’s friendly and quick to help with any and all needs! “ HOWEVER “ I’ve had a unit here for over a year and although they seem competitive by a few bucks to get moved in… They go up on the rates of your unit every 3 months are so! The office manager tries to help but can only help by lowering it a few bucks each time so you never have a consistent bill with them. As a single mom I’m currently having to “not only look for a new unit”, but someone to travel out of their way to come help me move my things because it’s now out of my monthly budget! Nothing but a big hassle, go with a company that has consistent rates!
I had a great experience and I will use them again.
The units are fine but I was told one price when I moved in and was always on time with my payments and not even 3 months later they raise the rental $42 more . That's insane raising it that much . I'm not happy at all about this . Corporate or whatever needs to stop being greedy . These are outside no climate units raising them $42 per unit is not ok .
Dylin is always very helpful. She has the sweetest personality. She is always very friendly.
Been renting a unit since late September 2024. Suddenly in January my price goes from $68 to $125. I called the place and spoke with an employee who looked at my account and sounded dumbfounded that my rental price when from 57 to 114(plus insurance), effectively doubling my rental price. The employee could not explain why and acted just as surprised as I was. She attempted to lower my price and was only able to lower it by $18. I admittedly didn’t read the fine print and probably got screwed by it, but you would think the employee would be able to explain that but I guess not. It’s too much of a hassle to move storage places or units for a few more months so I guess I’ll deal with it.
I understand rate increases. But it would be a great idea to notify your customer of it and have your employees informed instead of everyone being confused. The sad part is I’m paying more than what your website claims that the “store rate” of the unit is, let alone the “web rate” being so much lower.
Very nice, well maintained and clean. Knowledgeable and informed staff, quick to assist you with questions or concerns alike. Very nice and friendly. I feel secure about my belongings being here!
Extra Space Storage Highly Recommend!
I recently needed to rent a storage unit and was pleasantly surprised by my experience with Extra Space Storage.
Pricing was very competitive. I shopped around and found their rates to be among the most affordable in the area. The staff were incredibly helpful. From the initial phone call to the move-in process, everyone I interacted with was friendly, knowledgeable, and went above and beyond to answer my questions and make sure I felt comfortable. The facility was clean and well-maintained. The unit itself was clean and dry, and the overall property was well-lit and secure.
I would highly recommend Extra Space Storage to anyone in need of storage solutions.