TJ at the front desk was so helpful in explaining the whole process, this was the first time I’ve rented a storage unit so I had a lot of questions and I am so glad he was there to help! The office and the unit were all super clean and TJ made it super easy to find where I was going! 10/10 would recommend!
Robert was very knowledgeable and pleasant to do my business
Robert was friendly and very helpful.
Love Roxy she’s always there to help with anything I have questions about, she gets the job done!! I’d hire her if I had a business!! Thanks for all your help, Roxy!!!!!!!!!!!!!
Our unit had been compromised. The manager, Robert, was extremely helpful with our unit and moving us to another.
Robert is a fabulous manager! He goes far and above!
Truly appreciate Robert's willingness to go above and beyond to see that we are happy and comfortable with our unit and extends a helping hand whenever we may be in need of one! Thanks Robert for being such a great person that we know we can depend on.
Robert and TJ were very helpful and patient in assisting my mother and I with our move and are very awesome to work with. Thank you!
Location is secured like I wanted, but poor landscaping. Shrubs growing under cars, almost looks like an abandoned lot in certain spots, fence lines have over 2-3’ of grass in areas. Real poor look for the facility in the rear. Parking for trailers is a little tight in sections 2724-2747 (also poorly maintained section) Have to jackknife trailer into spot to not hit vehicle in the adjacent rows. Recommend spots 2713-2719 for trailer parking if availability. No 5 star due to the landscaping, but so far the facility is ok, will update to 5 if I see the facility gets cut during my stay. Good luck taking a left turn out of the gate though onto Rock Rd!
I’ve been here for going on 2yrs and would never even think to store anywhere else Robert is so helpful and if there is ever any issue he always goes over and beyond to help be part of the solution
Public Storage has always been great for me. I have used them many times over the years and I’ve never had a problem.
I buy storage units so always worth my time
Great service provided by Robert and very reasonable priced.
Nice people. Robert helped me. I dont speak English very well.
Great place and great employees.... always makes me smile and laugh when I come in to pay my bill.. great humans work here
I have had storage units by this same company in two different states now. I have never had such great customer service as I have had with the public storage on rock rd. I had rented a parking space to park a car in when I moved to Kansas. It turned out that I needed the car more than I thought I would at first. I was driving the car around so it wasn’t at the storage space. Robert took the time to not only notice that the car wasn’t there but he also called me to see if I was the who had the car and it wasn’t inadvertently stolen. I have never had someone care so much about my storage needs. Not only that but he also called me one day after I just left the storage unit to ask if I still wanted to pay for the space since I was driving the car around. He remembered the car after seeing it for only a few days and thought to call me. To say this man is a gift god is an understatement. I cannot thank him enough for caring and calling. He goes above and beyond and for that I will only store my stuff where he is.
Robert was absolutely amazing and helped us move to a larger storage unit due to the current unit being too small and not enough room as we thought it would work. Robert was very understanding and determined to help us however he could. Every time I go in there, he has a great attitude. He is absolutely hilarious As well, so it makes it more personal
Robert is always great. He smiles speaks well to you while helping you. He has been very understanding as I move back from out of state.
Terry
Robert goes above and beyond to assist his customers.
I am grateful for help and understanding l received from Public Storage. I had to leave unexpectedly but, Robert made the experience easy to handle. Thank you, Robert and Staff.
I was very happy with the service today Robert was extremely helpful and friendly.
Very helpful and friendly management. Awesome guys. Robert is the guys to talk to.
Good at explaining and good relations with customers makes it simple
Very friendly and knowledgeable staff. I would recommend to anyone.
Robert was extremely helpful and very nice. He answered all of my questions and helped me within a timely manner.
Awesome costumer service. Above and beyond.
They did an amazing job getting me setup with a unit in a timely manner
If you ever need assistance with storage, Robert is your guy! He was very helpful in finding us the best space to fit our needs and our budget. He even went out of his way to offer the use of a dolly to help with our move. He's the best of the best! Thank you, Robert, for making our move a pleasant experience! 🤗
Robert is absolutely amazing! Had my reservation paper ready and unit ready for my arrival. So friendly and very detail on all rules and regulations! Such a friendly man and can tell he puts his heart into his career! Very proud of what he does and proud to represent public storage! Haven’t felt this comfortable and safe in a long time with a storage unit. Thank you Robert and public storage for allowing to make you guys my future and long term storage place. You def made all my storage needs easier then what it has been!
Robert Perry is best property manager by far. Robert’s excellent communication skills smooth the process and made it very enjoyable. Thank you so much Robert.
When had an issue management stepped up and took very good care of us. Very happy with the outcome. Thank you guys for taking care of us. Harry and rock road Wichita, Kansas 9/13/23
Although I didn’t rent a unit here, when I do need one, it will be soon,I will absolutely come here. The lady in the office Ashley was very knowledgeable and more than helpful. Customer service isn’t a dead practice after all. At least not at this Public Storage. Can’t thank her enough!!
Affordable, decent enough. I was able to get a deal customers is friendly
Robert was very professional , understanding a good lister . Helpful in fun . Thanks Robert
Robert was extremely helpful an knowledgeable. Give this man a peanutbutter sandwich
Robert was wonderful he made my day
Robert at S. Rock Rd is awesome Manager! Always very Helpful!
Good prices and great location—exactly what I needed to make my move less stressful. Robert was great and made the storage rental process a breeze. Highly recommend.
Robert really helped me out I was stressing about storage units in town he will able to give me their current offers and talk me through all other terms and conditions!
Manager was very helpful.
When I started using this storage over a decade ago it was one of the nicest on the area. Now it has continued to go down. The asphalt has horrible pothole that continue to go unrepaired. The owner doesn't seem to care. What's more aggravating is our rent has continued to increase the past few years. These units are not climate controlled either. I would recommend anyone looking for a storage unit, seek elsewhere.
Not such a Good place raised my rent extremely high in less then 3 months went from $164 to $245 trying to move as soon as possible
The price just keeps going up and up and I now pay 3times what I started paying. If your not paid by the 15th of the month they cut your lock and on top of that I was robbed and there was nothing that could be done about it. I lost a computer with irreplaceable pictures and a bunch of DVDs and a blue Ray player.
Guy was super friendly very helpful I left a few tiki torch contai out over night and he made sure I got em back and it's very clean and easy to find the unit
Deliver some things for a person
I absolutely appreciate the hard working staff at this location! Larissa is always attentive and helpful when I have a concern or issue! Keep up the great job!
Very friendly, helpful, and knowledgeable. Can't remember the guys name but he's located on East Harry in Wichita.
I have a storage unit and just rented a parking stall. Everyone is and has always been extremely helpful, knowledgeable, and friendly. Rates are affordable and I feel secure in the safety of my belongings. I would highly recommend public Storage to anyone!
Had a couple minor issues when I first got my unit, but they were all resolved. I'm now paying almost half for the same size unit I had at a Uhaul site. The mobile app has also been working fantastically.
Angie E & Ashley did great!
Very difficult to work with. Go somewhere else for your storage needs such as security self storage. This place is dirty and horrible.
Larissa helped me out so much she got me in and out and also showed me my unit so I didn’t make the wrong decision!!
Larissa was super helpful. Had a maintenance issue and she came and helped me move units super fast. Thanks!
Rent the space at your own risk.Yesterday a trailer was stolen from their lot and they care less.The lady out there would not even assist the police with video footage.If you like taking risks with your hard earned money go ahead and dump it there.Would never recommend not even storing a fishing pole.
Awesome service! Larissa was amazing! Thank you!
Paying $170. Had to pay $21 for new lock worth $5. Latest:. After raising rent to $227, we stayed some more, but then said rent would be $284, so we left. Greed. Roads are potholed.
CRISTINA AT 1175 ROCK RD. LOCATION WAS AN ANGEL SHE HAS EXCELLENT CUS
TOMER SERVICE SKILLS I REALLY DON'T KNOW WHAT I WOULD HAVE DID WITHOUT HER HELP TODAY
Christina B got me setup quick and easy and was very professional
pot holes everywhere, shingles coming off the roof.. not the best Public Storage
Christina B she was good she gelped me through everything so nice of her
Honestly what makes this location great is that they have Larissa ! She’s friendly , wants to help , will work with you , and has knowledge about her property. She helped us choose a second unit and the process was enjoyable and it went smoothly. 10/10 shout out To Larissa too for showing us the units happily in this hot as heck weather !
Larissa with Public Storage off of south Rock Rd and Harry, is the nicest manager. She is friendly and professional, and she will work to find the storage that fits your needs, best!
Was easy access and affordable
Larissa at the south Rock rd location is the best! She gave us the best customer service 10/10 recommended
Very friendly service! Christina B. was sweet and so helpful. She explained things very well and showed us around before we completed the process. Everything went very smoothly!
I was mad and in a bad mood cause of having move all of a sudden. The lady ashley, i spoke to on telephone was so nice kind and patient with me. I feel like this is all under contoll now. Thanks Ashley!!!!
Christina B did a great job. I really appreciated you. Thanks
Well, I normally don't leave reviews. But, Larissa at the Public Storage location at Harry & Rock Road is an outstanding employee. I couldn't open my locker after a few years of it being closed. And, I feel like she most definitely went above and beyond to get it open. She crawled through a spider infested nightmare only to find that the ceiling had caved in. So, after about an hour of unplanned demolition...I was able to open and close the door. I have been a customer here for 7 years. They have been honest and had great service from the start. So, go rent a space today!
Chris
100% happy with my service here. First time renting a storage unit and didn't know what to expect but the property manager Larissa made everything so easy. Answered all my questions and made me feel safe storing my thing at her property. I definitely recommend you anybody.
For the most part, a really great staff; the blacktop paving could use some serious attention.
I had a bit of a bad taste in my mouth previously, however Stacy and the property manager also reached out and resolved any issues I previously had
I had a payment arrangement with them & on the day I went in to pay (Saturday 3/26/2022 @ 2:30pm) there was no one there. I tried using the app twice to pay to no avail. I tried paying this morning (3/28/2022) on the app & it still didn’t work. Finally, I left work & physically went in again around 11am & they had cut my lock without calling or trying to get in touch with me at all. I even advised the “property manager” that I had been by to try and pay & had tried several times through the app. Essentially she said tough luck and I had to pay for an additional lock after trying unsuccessfully several times to hold up to my end of our payment arrangement. On top of that; a month after I signed a rental contract agreement for $100/month and moved all of my furniture and items into my unit, they “raised rates” Basically this company will lure you in with the idea of a “fair deal” on storage pricing & then raise rates once you’ve moved all your belongings into your unit. Knowing you’ll most likely not have the time or energy to deal with the hassle of moving everything to another facility. I can’t say I agree with their business practices & if I could do it over I would 100% have gone to another company. Their customer service is sub par at best.
Gate was broken again, huge holes everywhere. Had to dodge back and forth, am very glad we are done with them
Better to go online to rent as is cheaper
Great customer service and very helpful!
Really helpful staff, no issues with others bothering my stuff. Overall very satisfied with the facility.
Larissa was amazing and helped me figure out what was going on with my unit.