Public Storage Self-Storage Units at 8230 Broadway, Merrillville, IN

This place is ghetto. The gate doesn’t even open.

Thanks Neal...

Neal was excellent and professional at all times very knowledgeable and polite as well highly recommended

Neal was very Cooperative and professional. I would highly recommend renting storage at this location.

My mom worked with Jenny and Neal they were so kind and patient they helped her a bunch and I know that’s hard to do because she’s old. Definitely recommend them if you were born before 1965

Tenant of 2 years while living on other side of the country. Never had an issue. Neal is fantastic, professional, and a great communicator. Would recommend business to anyone.

Neal has great customer service at the this Public storage site in Merrillville

I was so happy with my experience here at Public Storage! Neal was very helpful from the very beginning-always available for questions, and if my call was missed, he called me back all the time. I referred Neal and Public Storage to family as well. The climate control unit was the best, and I'm glad I chose that option. If you need storage, come see Neal!!

1st time in this location and was very impressed with Neal and his customer service attitude. Public Storage is fortunate to have an employee who gives such great customer service. By the way I rented 2 lockers today and wasn't planning on renting anything till August. Neal keep up your outstanding work.

Neil is a pleasure to work with. He is very good. Passionate and courteous. Love him!

No complaints about it , good and friendly people, good trust your. Belonging. Nice working to Neal . Appreciated

Neal was awesome really friendly and very helpful top notch service

Neal was great and very helpful. Would definitely recommend.

Neal Abramns was a great salesman and his customer service was outstanding, very helpful guy

Neal was great to work with. He helped us with explaining the logistics of the storage facility. He showed us how to set up the app. Very friendly and outgoing personality. He sets the bar in great customer service. Thank you Neal!

Neal was GREAT!

Neal has been extremely helpful the entire time I have been with public storage! He made everything super easy to access and was super personable and more than accommodating! If you want a seamless storage unit experience come here and ask for Neal! He will make every dollar you spend more than worth it!

Neal Helped me out so much. Customer service is impeccable

Neal was very professional, knowledgeable, pleasant, and outgoing. He gave me and my best friend great information. I reached outed to him 12 years ago and all is still fantastic. I referred him to a friend and he took care of her with empathy. He deserves to be acknowledged for his exceptional work ethics. I thank him from my ❤️ heart!!! To All get to Public Storage.

Neal was great

Neal maintains a nice clean facility and I appreciate the extra security cameras. I'd refer anyone to Public Storage.

Neal Abrams is amazing!!! Every time I come in he’s always so nice and helpful!!! Keep up the good work Neal !!!!

Great customer service!! Neal is wonderful!!

Neal provided great customer service and answered questions that were presented to him, I appreciate his excellent customer service.

Neal very helpful and very polite!

Great customer service. Clean unit with ease of access. Neil was wonderful upon closing my unit.

Mr. Neal was patient and help my mom through the process.

Neal gave great service 💯

Neal was the best to work with he's very great with customers explaining the rules and has the best personality this man needs a good raise best asset to the company need more people like Neal

Neal is an awesome guy to do business with...Honest answers!!!

Neal great service .

Neal, the Property Manager at 8230 Broadway, Merrillville Unit which I have known since he started working here over 16 years ago is extremely helpful. He is courteous, knowledgeable, willing to help no matter what your questions or concerns are. I am a long time renter at this PUBLIC STORAGE Unit for over 20 years. Extremely satisfied. I definitely will recommend friends and business associates to come and support this PS Unit. No questions.

Neal is an amazing person to deal with he works with you on anything you need

Neal geart person to deal with helped with everything we needed

Neal is a great guy and very helpful. I have been here for almost 2 years and never had an issue here.

Neal was awesome, very helpful and attentive!

Neil was a great help and very friendly. Helped me with all my needs. Couldn't ask for anyone better

Neal is very friendly and helpful. He really helped me out today, would most definitely recommend to see him especially with his professionalism. Thank you! I really appreciate everything you did for me today.

Neal is an amazing landlord for this property. I’ve never had any issues out of this location. I’ve rented a storage unit for more than a year. I had a climate controlled unit and nothing was damaged upon move out. No pests or droppings other than the occasional spiders. I will definitely rent another unit in the future.

Nice place and nice people 1 year in here

Neal has always been great help and friendly. Easy to work with so I even referred my girlfriend here. Please check them out if you are looking for a safe space for your stuff

Good experience, super friendly staff

Neal is absolutely Awesome!!! Neal is very attentive to my needs and has assisted me numerous times when I had driver issues with receiving packages. My company has rented from Public Storage for over 10 years. Great customer service and location of company is centralized located near I65 South.

2/27/24 Update: I no longer need my unit, but if and when I need another unit, this location will be my top choice for any of my storage needs! Neal has always been extremely helpful with all of our storage needs over the past couple years. It has definitely been godsend!

Neal was outstanding. I appreciated the time that he took to explain all of the policies. Very helpful. I am a return customer and I remember that Neal was helpful the first time as well.

Neal is great and always goes above and beyond! I have been a tenant for over a year now and he’s always a pleasure to chat with!

Neal is very professional and was helpful. thank you for the great services.

Neal was very helpful and professional.

Neal was fantastic - very personable, efficient, and made sure he explained everything. Showed how app worked and helped test it before you left. Thanks Neal!

Neal helps above & beyond We’ve used this site 20 years now

Neal (kid sally) was very helpful and knowledgeable on all questions and information I needed! He even drove me in his personal vehicle to look at my storage unit in the rain!

Neal was a great help.

Neal has above and beyond customer service

Neal was great

Neal : did a excellent job. Thanks.

Neal was awesome

NEAL AT THE PUBLIC STORAGE AT 8230 MERRILLVILLE INDIANA WAS SPECTACULAR! HE TRULY HELPED ME & I AM GREATFUL

Neal did a great job! Thanks Neal.

Neal was sooo helpful and great helping me today I just love him keep up the great work 🥰

Neal was very helpful and very on explaining a great help

Neal was very professional and helpful with me moving into my unit.

Wow! All I can say is wow! Neal was absolutely fabulous. I am claustrophobic to a certain extent & Neal was very patient with me & I surely appreciate that a whole lot. What a nice wonderful man. He had such a pleasant personality which is hard to find in today’s world. Thank you so much Neal for your kindness.

Neal helped me renting my unit. He needs a raise! He is great!

Not only was signing up very easy, but the desk service was amazing. My car battery actually died while storing items, and Neal helped me out! Awesome service!

Neal was absolutely awesome and so helpful . He made this experience so easy for us ... I would recommend this place to my friends and family just because of neal

Neal has been great and is easy to talk to

Neal did an awesome job. It was a great experience working with him!

Neal was very helpful for a guy who had never gotten a unit. Great price and easy to do process! Would recommend.

Neal did an amazing job with his information and customer service skills! He should definitely be promoted!!!! Great job having him around!!

I found this establishment clean and secure! The Staff (Karen in particular) was helpful, expedient, and knowledgeable! Also, Neil is always very helpful and friendly in assisting with all my storage needs!

I have been with this facility for 5 years. I found Neal to be the most helpful person to have business dealings. Always pleasant, always helpful if I had an issue. Would recommend this facility. Clean.

Neal was a great help and very professional

Neal was very accommodating to my needs. I have stored items at this location for two years and am very happy with the service. Would definitely recommend this location.

Mr. Neal is very humble person. Helped in setting up an account in a minutes. God bless him.

Neal was a very good help. This is my second time dealing with him.

Neal is the great person.

Really disappointed because I have been renting storage there for a year now as of August and the price for the rental has increased two times in the last 3 months to expensive and they don't supply anything extra...gotta reevaluate this choice...

Neal was such a great help

This is my second time renting and because of the customer service I received is why I chose to rent here again. Neal is an absolute blessing and I can tell he cares about his job and the customers. Thank you Neal and as always be blessed!!

Neal did an amazing job on knowing the property and advised on the correct unit. Was very knowledgeable about making the space to accommodate the house items.

Neal ,was a Excellent Helpp !!! Loved his customer service!

Neal is an excellent employee for public storage...he is very helpful and concerned about the customer service...need a million more like him....thanks Neal

Neal is amazing!!!!

Mr. Neal is a very nice and kind person he help me get in my storage and let me charge my phone when my phone died and he understands me when I couldn’t pay my rent he is the sweetest person I like his communication skills and outgoing and he make my day when I’m around.

Neal keeps this location very clean and upkept.

Neal was very kind and help explained everything where I understood everything.

Neal was a great property manager he work with me on my storage unit please require him and his location 🙏

Neal

Neal great service

Neal was great! He made the check in process so easy!

My experience with Neal was so awesome. His customer service was exceptionally above and beyond.

Neal was great

Meal was great and I even got a 1 dollar for first month move in. Neal reached to customer service for because my reservation was not working my phone. He was a big help. Thank you Neal

Recently moved in and I love already love it. Neal touched back after I made an online reservation and made sure all questions were met. I’ve already recommended this company/storage unit to friends and family and encourage others to do so.

Neal's Gr8t Very friendly helpful & On game ... ..

Neal was very helpful and thorough. Appreciate his passion and customer service focus.

Neal is a good amploye

Neat well run clean establishment ran by Neal.

I love renting here when I need to! Super convenient and and I feel safe coming here. Made reservations on the pc then changed it for the next day. I called and spoke with Neil to confirm I would be over the next morning and he was super nice.Let me know Karen would be there to take care of setting up my account for storage. Karen was super friendly. She spoke nice and clear and made sure I understood everything and I was on my my way! I love the app I can do everything on there too! Thank you so much!

Neal was very helpful and patient with me and my son. He answered all our questions. We were very pleased with the service

Neal was the best, really helpful and informative!

Neal was very knowledgeable and very helpful. He is also a really nice guy!

Neal did a great job!! Very informative.

Neal was very helpful and we really appreciated the air conditioned unit!

Neal was very nice, polite and helpful ❤️ great sense of humor.

Great experience with Neal very help full and great atmosphere

Neal was very professional, efficient and friendly.

Neil was excellent. Great service and straight to the point. Couldn’t have a better experience opening up a storage unit!

Neal was very helpful stayed late to help us move in at our convenience highly recommend

Neal is very helpful and informative.He guided me through the registration process and made the entire process easy to understand. Very pleasing personality and easy to work with.

Neal was great at finding me another space and cheaper thanks.

Pleasure to work with Neal Very helpful!!!

Neal was very knowledgeable, professional and friendly. Thanks for helping our son. Great place

Neal has done a great job excellent service

Neal did a great job

Neal was really helpful and took his time to make sure I settled in properly and was taken care of.

Neal was very helpful and informational. Recommend This place

Jenny was great when helping me get a bigger storage unit when mines was too small. She has excellent customer service and for anyone looking for a storage unit I recommend going here.

Had a great experience renting a storage unit. Neal was very helpful and friendly.

I've been here for 4 years. Service is great. Neal is great.

Neal is great very informative good at his job clean nice facilities great experience

Great service thanks Neal.

Neal was great and professional and helped me out tremendously!

Neal is good person

Neal was very informative and helpful. Very knowledgeable about the units, very transparent.

Neal has been a great help; the process went smoothly from beginning to the end

Neal was AMAZING. Super helpful!

Neal was very helping

Neal is awesome and very helpful a true asset to great customer service.

Neal was most helpful! He made the process easy to understand and it was a pleasure to talk to him! Neal keeps following up to make sure the payment goes through and updates me every other month. Neal is an exceptional employee and makes this company the best!

Neil gave me great service. Thank you very much.

Neal was so helpful and thorough! He made this process so easy and gave so much detailed information!

Neal was very nice and professional and awesome explained everything to the T

Trialla and Michelle were amazing!

Neal is very helpful and is very efficient with his job. I really appreciate it.

Neal was a great help he went over and beyond to help me very helpful

Neal made the experience smooth and easy

Neal was great and very helpful

Update!!!!!!!! the facility is clean, but when I first rented it was$97 plus $11 for insurance.... now they are charging me $183 for the same exact unit. How can the price double?!! It should be illegal to do that. Not happy with this at all!!!! After I contacted the BBB, they raised the price again! They definitely take advantage of people here.

Came here to find a storage unit and Jenny help me and showed me around. She was very polite and I cant thank her enough. Thanks again Jenny.

Wonderful service, quick and easy with Mr. Neil being an exceptional host for the business.

Wonderful. Neal was fantastic

Neal was great. Very informative and personable. Highly recommend.

Neal is very helpful, and unit is clean!

Had a wonderful experience with Michelle, she was very informative and helpful....will use again!

Great location, Neal is the best very helpful. Walks you throughout every step. Highly recommend!

Michelle Has Amazing Customer Service! Glad to do business with this location.

I didn't care for Neil and his arrogance.. while he was nice his kind of nice rub me the wrong way... So I looked around and I'm glad I did.. I went to U-Haul on pine Island drive and route 30 zero money up front first month free you get a free lock no administration fee

Neal is absolutely fantastic...he is efficient, thorough and deserves a raise...he is provides great customer service

Very clean facility. Neal was awesome.

the person who accidentally canceled my contract with you is stupid and after i collected my stuff he says i owe a month he is very rude and has no customer service my unit is CO78

Neal was very helpful.

Neal's customer service was excellent. He explained everything to my and I. I sending friends and family to this location. I sincerely appreciate him!!!!!!

Neal did a really good job thanks for taking care of me

Neal was great! His service was impeccable and made sure I understood every detail of the rental process. It was a fanatic experience. Thanks Neal!

Neal this was my second time using this storage facility. Again I had some issue but Neal has always help me when I am so stressed about the issue. He is a wonderful property manager and will help you out no matter what. Thank you Neal 😊

NEAL WAS ABSOLUTELY GREAT CUSTOMER SERVICE WAS EXCELLENT!!!!

Neal was great he made sure everything was smooth for me and my friends to get in and out of the gate.

Neal was very helpful & informative

I HAVE USED PUBLIC STORAGE WHEN NEEDING A STORAGE. UNIT AND NEL THE Property Manager has always been very helpful and efficient when performing his job.

Neal was a wonderful help!

I love coming here and Mr. Neal is wonderful, patient and just great. I had have been here for 4 years

Neal was very quick , got us in and out right before closing time. Excellent customer service!

Neal was extremely helpful today. We came in from out of town and forgot our step ladder and he let us borrow his while we were rearranging our storage unit. Thank you for your kindness!!! Always very accommodating.

Great customer service and communication from Neal. This location is always clean and tidy, well lit, overall a great site for when you need extra storage in the area!

Neal was very very professional and made it a quick and easy process. Wish everything was handled this way.

Neal was good worker

Neal was really helpful and nice, definitely recommend

Nice and clean.

Neal was a great person to work with.

Neal was very nice and respectful and very helpful

Neal was a great help. Clean place and friendly .

Michelle has great customer service

Neal was very helpful. We had a tough situation and he worked hard to get my account straightened out. Would recommend this location very highly.

Neal and Michelle was an excellent help when finding the perfect storage unit.Thank you all so much!

Neal was a great help

Neal was super helpful and made the experience very easy!

Neal was amazing!!! I moved out of town and he really maintained my items. I'm very satisfied 😌 ☺️

I was in need of an inside unit. Public Storage (PS) had one inside unit left, with dimensions suitable for the items to be stored. I reserved the unit online and visited PS the next day to view the unit in person to be sure that it could fit my items. I was greeted by Neal, who gave me an introduction to the facility and its operations. He also shared with me his history with PS. Neal is very passionate about his work and is proud to share that in all the years (14 or so) he's worked for PS, there's been no incidents. Neal showed me the unit, how to access the grounds and how to securely lock up my unit. He helped me to finalize the rental contract and was a great help to me overall. I have peace of mind knowing that my items will be secured and safe in a clean, inside unit; and appreciate the careful oversight Neal will provide.

I called in and Neal saved me a lot of money by getting me the right sized storage unit that I needed. He was patient and managed to get me in and out. Excellent customer service and thank you Neal! I Highly recommend going to him to get you a unit.

Neal was very helpful!

I knew the praise for this employee was fraud, "he forces you to leave a good review", I'm sure he does. Because in reality this location is trash and the employees follow suit. This employee, spoken on in other reviews, was very RUDE, OBNOXIOUS and just super UNPROFESSIONAL. He yelled, talked over me then hung up, I made a visit to the office with hopes of a better outcome, he's the same in person as he was on the phone LOUD & IGNORANT(by the way I've never heard of a company/business calling you & then hangs up in the middle of you talking trying to get more information). I'm one of those that FIRMLY STANDS on treat+TALK to others as you want to be treated or talk to(cause I know how this goes, "oh she must've this or that", negative). This will be my very last time renting from any PS worldwide with the staff that represents them cause this is not the first time there's been a problem. No need for an apology reply either unless it's from the one who disrespected me. Thank you

Michelle was so helpful! Great customer service!

Neal was always helpful and answered all my questions. I highly recommend this location

Hello Neal was very helpful, good with kids, very Clean facility.

Neil was very helpful & informative

Had a bad experience with Neal. Very unprofessional as far as customer service. Very unreasonable gentleman once he is upset or mad. Unfortunately he managed to escalate a small Mutual disagreement to a lawsuit against public storage It is very unfortunate that the man is not professional enough to accept apologies, Bury the hatchet and move on in the business world

Neal is an awesome person, took care of all my storage locker needs Thank you

Neal was very helpful with the rental storage process. He made everything very simple and easy. Please speak with Neal for your storage needs!!

Called and spoke with Neal about a storage unit, he was so helpful. He made sure that I got the exact unit that best fits me. He walked me through the entire process and made it so easy and simple. Very great guy would recommend speaking with him.

Literally the nastiest place ever. I could’ve put my things in my backyard and they probably would’ve been better off. When I went to retrieve my stuff it was all damaged. Mice ate through the boxes and even ate my belongings, to add on to that there was a bunch of mice droppings everywhere. I spent $150 a month so my things can be in a clean & safe place and just ended up having to throw all my belongings in the trash. DO NOT RENT HERE

Neil is the man when it comes to Your storage needs ask for him he will take care of u

Neal was very polite upon arrival and made sure I had all the information that I need to complete the process of renting a storage space

I am a return customer and Neal was a great help to he was FABULOUS!!!