I’ve been at this unit for over a year. I met Al today and he helped me clean spider webs (I’m gravely afraid). He was so kind. He gave me good information about the space and told me he I could ask for help anytime! That means so much considering I’m usually doing things alone. Thank you for your kindness!!!
Dee was very professional and helped me in and out and very helpful
Had a chance ti work with the site manager Al. He was very courteous and helpful with my concerns with my issue,
Algis was very helpful and knowledgeable. He answered all my questions and was very professional.
The location is easy to access. I was pleasantly surprised with the cleanliness of the facility as well. The young gentleman Algis was very helpful to my boyfriend and I. Nice to know this location is welcoming to all.
Excellent location. Always kept clean and Al and Jose are always so helpful when we are there 10/10!!
Awesome Customer Service. Al walked me through the entire process. He was very professional and friendly. I recommended this location if u need a storage unit. Great employee and customer service!
I thought I knew good customer service, but Aligis went way beyond. He was amazing customer service. I'm renting more from him
Algis is the most helpful wonderful person. He has made my storage space experience wonderful. A hard working individual
Derna was amazing in helping us with showing us the different and helping us reserve a storage unit! She is super enthusiastic and great at her job!
Dee was absolutely amazing!!!!! I was ready to leave PS due to terrible customer service, but she explained things so well and I decided to stay!!
Great storage place. I had to switch to a bigger unit. Dee was there. She helped me out and transfer went so smooth. Dee was extremely helpful and friendly.
6am - 9pm access at this facility?! i've used public storage multiple times in the past, have had 24 hour access to all my other units, assumed this one would be the same. my code wasn't working to exit the facility because i stayed until 9:15pm (super rebellious of me i am so sorry public storage) the gate prompted me to call an 800# near the exit for assistance. the rep on the phone told me that they couldn't open the gate and (loved this part) i would need to wait in my car until 6am the following day OR call the police or fire to get me out of the facility. luckily there was another renter in there who let me out with a key he had. totally absurd, won't be using public storage again when i empty this unit out. this on top of the rent for the unit going up 40% after the first 90 days with no warning.
Diana is great always so helpful. She does a great job keeping things clean and always happy to see us when we come in. This facility is well cared for.
I had a lot of trouble navigating the app. There was a lot of confusion with my unit transfer. I went to the facility and the property manager was wonderful! She was very helpful and courteous. She helped me straighten all my issues out. I really appreciated that!
DIONA IS A GREAT LADY. SHE ALWAY HELPING
Diona is the best she needs a raise for the work that she does unmatched customer service!
This was my first time ever needing to rent a storage, so I wasn't knowledgeable about the process or what size I would need. The Property Manager Diona, is a God sent. She
was kind and very patient with me. I made several calls to her before finalizing my rental and she answered or returned every call. Diona is great at her job and she went over and beyond to accommodate me, even coordinating things with my movers in my absence. I felt comfortable leaving my belonging at this facility, it very clean and secure. I'm so grateful to Diona and I hope the company really values and appreciates her, and how well she represents their business.
God bless you Diona!! 🙏🏾 😊
I came in earlier and asked Diona several questions just to make sure I knew what I was doing. And she is always super helpful and kind. No matter how confusing I am.
Diona is amazing! Absolutely love her she is so kind and funny! Helped me get my storage unit and worked with me to help find the best unit for my needs! God Bless you, Diona!
Thank you Diona for helping me out and finding me a good storage for my motorcycle ...
Manager Diona is amazing, facility is new and clean, much nicer than other storage locations I've experienced. Easy access with phone app, indoor parking as long as there aren't too many cars. I never write reviews, but this one is well-deserved. Had some trouble with a different Public Storage location (as well as my online account due to apparent backend technical issues), but Diona patiently helped me get moved in and was a pleasure to be around, and I'm happy to have found this location. Jeff from Joliet also was incredible in trying to help me out remotely over the phone, could tell both he and Diona genuinely care and will do their best to help. Very pleased with the customer service after some initial hiccups. Highly recommend!
Working with Diona made my stay at this location worth the trip back and forth from oak park. She is very very helpful. She was always accommodating. Very pleasant and nice . She knows her job well and perform it well .Thanks for everything Diona.
Diona is great
Great place to rent
The lady at the front desk is so rude and condescending.
Best storage around . Thanks so much .
Diona great customer service and very nice
This location is fantastic! Very well kept. Diona Is the BEST! She goes above and beyond for her customers! Very helpful 💜
Diona. Always answers all questions and is so helpful
I stopped by with my partner the other day to explore options for a storage unit. Al was super helpful and showed us different options. Al and Diona were just generally really kind and helpful during a tumultuous period for us. We appreciate you both!
Update: My partner moved her items into storage yesterday and Auntie D and the team were kind and helpful. They’re provided a map for finding the unit and let her know that she can call at any time. On a tough day, their kindness was so appreciated.
The Manager there was very polite and very informative about what size I needed. Her name was Diona. Thanks DIONA for a wonderful experience.
Fiona is amazing! This fascilityis so clean and staff is always friendly.
Very professional. Chris was a big help with my move! Would love to do business again!!
Christopher Allen is an excellent customer service representative!! His attention to details, kindness, patience, and mannerisms put me at ease and let me know that he is customer-oriented and focused!! Thank you Mr Allen for all you do!!!
Christopher Allen had grate service!
Christopher Allen was very helpful,Great customer service very professional
Great conversation Great help all of the above
I rent 5 different storage units from other companies but this is by far the best one. Algis was extremely helpful and i recommend 100%
Wow! For all my storage needs of my excess stuff in my moms basement I love going here. It’s fast, easy, and super reliable for when I eventually move out of my parents house! Thanks to Algis for helping me in this process and finding me something suitable for my special needs. Go Bears!
Great place to keep your belongings
This public storage is by far the best location. I just came from extra space storage and this team made the move feel like a no brainer. When I came in Diona and Algis helped me with getting set up, they were so friendly. Night and day difference, can’t recommend this place more!!
Diona was really helpful. Really appreciate here and the storage is awesome!
Great experience, Diona is so helpful. I can’t give her enough praise!! She is super helpful and knowledgeable!! She made the rental process and moving in process easy and manageable. The facility is clean and well taken care of. Diona, Thank you so much for your help.
Dee was very helpful and I will recommend everyone to go there
The staff here is great. Dee was enormously helpful when clearing out my unit.
$132.60 a month to $178.80 a month after 6 months - I understand inflation but a 35% increase after HALF A YEAR is insane. The lady I spoke with at the front desk is very kind and helpful and did even provide insight to the cost of other sized units but the cost of using this facility is absurd and I'll be removing my items ASAP.
I love this facility. It is new always clean and well maintained. The facility is easy to access right off route 83. The property manager Dee is awesome. Dee is very knowledgeable and professional when you leave a message she contacts you promptly with a resolution/options. I definitely recommend this storage facility!
The staff here is sooo friendly and helpful. The facility is very clean and very easy to get to.
Diona went above and beyond to help me get the correct size. I am expecting my 2 child and she was so caring. You will never find anyone like Diona. Anytime I call she always ask how I am doing. I really hope the upper mangement see how wonderful Diona is.
Diona is one of the best workers we ran into here, she’s hard working and very respectful, jolly personality, brings you in with kindness and extremely helpful, she’s so lovely thank you diona
Diona was wonderful I love talking to her very respectfully woman I love that she enjoys her job I will be coming back.
Manager is very knowledgeable.clean.
I had a fantastic experience working with Diona to secure a storage unit at Public Storage in Willowbrook, IL. Diona's professionalism and attentiveness truly stood out. She guided me through the entire process, explaining the available options and helping me choose the perfect unit size for my needs. Her friendly demeanor and willingness to address all my questions made the process smooth and stress-free. I highly recommend Diona to anyone seeking assistance with storage solutions – her exceptional service made all the difference!
Diona was great. She was very friendly and helpful.
Diona is an absolute gem when it comes to finding the perfect storage solution! I was in a bit of a bind, needing to find a storage unit that would fit all my belongings while also being convenient and affordable. From the moment I reached out to Diona, she demonstrated an exceptional level of professionalism and genuine concern for my needs.
Diona's expertise in the field became evident as she patiently listened to my requirements and asked all the right questions to understand exactly what I needed. She went above and beyond to present me with a variety of options that aligned perfectly with my criteria. Her attention to detail and personalized approach set her apart from any other storage advisor I've encountered.
What truly impressed me was Diona's dedication to ensuring I felt comfortable and confident with my decision. She took the time to explain the features and benefits of each storage unit, making sure I had all the information I needed to make an informed choice. Thanks to her guidance, I found a storage unit that not only met but exceeded my expectations.
Diona's warm and friendly demeanor made the entire experience enjoyable and stress-free. Her commitment to customer satisfaction is truly remarkable. If you're looking for someone who genuinely cares about your storage needs and will go the extra mile to ensure your happiness, Diona is the person to turn to. I am beyond grateful for her assistance and wouldn't hesitate to recommend her services to anyone in search of the perfect storage solution!
Diona have help me out so much. If she was not here I wouldn’t have been here. Diona keep the property so clean.
Both employee Jeff and Dianne are helpful and nice. The storage facility is clean and very accessible.
Diona did an amazing job helping me on her lunch time in an out within 15 mins with a storage unit ready to go.
Diona, was very helpful and respectful!!! Love this location !!!
Ashley and Deana were very accommodating, very knowledgeable, and very polite!
Very nice staff!
Diona was a very wonderful person. She helped me with everything. I appreciate getting to know her.
Good storage units, and the place is clean. Diona is very kind, and you can tell she takes her work seriously. 👍🏿👍🏿
Very clean establishment and amazing staff that is always helpful and the loading is awesome with a covered area and garage door so the elements aren't a worry no matter the weather!
Amazing customer service from Dionna. She always goes above and beyond! Highly recommend.
Great service! Friendly, professional staff. Manager was very helpful.
Diona was very nice and friendly. Give her a raise!!!
Good customer service from randy & Diana highly recommend to be a customer
Diona was wonderful! She was attentive and compassionate to my needs! It was a pleasure working with her! Stop by and tell her Nicole sent you 😉
Super friendly, courteous and professional staff, clean facility easy access.
Diona, was a great help to me. She helped me get my storage code in order since the app gave me the wrong code after I booked online. She has a great personality, and is very knowledgeable.
This is a VERY nice PS storage. Prop.mgr Diona! Thank you! You made it easy to do something hard. God bless you. 🙌
Diona was extremely helpful and patient!!
Diona was great at helping me choose the perfect space for me
Diona was amazing and very helpful. Great customer service.
Diona was very helpful, kind, and fast.
Diona was wonderful and very patient helping us.God bless her.
Clean and secured. Diona was such a sweetheart and so helpful. She showed us around, explained everything to us, so relatable and sweet. Made our experience easy and welcoming.
Diona was very knowledgeable and helpful with assisting me today. It was a pleasure and I am very happy with the service she provided.
Diona was absolutely fantastic! So helpful and quick with everything!
two stars less for poor customer service that required information from the main account. One night I got stuck after hours and the door wouldn't work from the inside to get it out with the vehicle. I was forced to leave the vehicle inside and take an uber home to go there again the next morning to pick up the vehicle. I don't know whose system it is, but the electric door from inside should work for extreme situations, one of them is mine and others can be (fire, flood...).
Diona is the best store manager that public storage has ever had! She deserves a raise
Diona the manager was real pleasant and professional. Her attitude was very welcoming ☺️. She is very helpful and I️ will refer people to her location.
Excellent facility with even more excellent customer service! Clean facility with stellar indoor access. Highly recommended!
Diona is great . Please keep her on your team
I was recommended here by a friend and I’m so glad I chose this location! It was so clean and easy to navigate. Diona was so helpful!!! She was friendly and outgoing, and made me feel incredibly comfortable storing my items at their facility. I would recommend this facility to anyone who is in need of a storage unit. Be sure to ask for Diona!
Diana great worker made me laugh made smile
Diona was an awesome worker she helped me. With my unit and went over the top with helping arranged my storage unit.
Diona have been wonderful.
Diona is wonderful great customer service
Diona was the absolute best! Great customer service and made the process so easy! Feel super comfortable putting my stuff in storage. Thank you!!!
Barba was a good help and has excellent customer service.☺️ I was gladly satisfied with her service.
Love the facility, great lighting and very clean. Diona was very helpful, I forgot to lock and she gave me a call and secured it for me. She went above and beyond to help. I really appreciate the gesture.
Diona was so helpful with my long distance move and helped with all my questions making me feel comfortable. This place is very clean and a great location!
Great value - super clean! Diona is amazing. Great customer service. 💕😎
Diona runs an excellent storage operation, and goes above & beyond to accommodate every request - can't recommend her facility enough!
Very happy with this facility. Units are very clean and easy to access. Barbara is amazing! She is willing to go the extra mile and provides excellent customer service.
Diona made my public storage experience amazing! She was very informative and made the process seamless!!!
Fiona and Barbara are the most helpful lady’s. All questions answered. Down to earth people. 100%%
First time using a storage area and barb was extremely helpful with helping me make decisions on what storage unit was best for me I deff would recommend her to anyone thank you barb your the best!!!😀
Diona will go above and beyond to take care of you!!
Dlona was absolutely incredible! Extremely helpful and incredibly kind! As far as I'm concerned she deserves a raise!
Diona was extremely helpful with my storage needs in crunch time. I could not be more happy with my experience! Would gladly do business here again!
Barb was fantastic, helped me with my reservation so patiently and professionally. I have had a storage unit with them and it is always so very clean and staff is always there to help!
Barb was fantastic and went above and beyond to help us!!
Absolutely the best experience working with Diona
Thanks for all your help Diona!
Very clean facility and super friendly staff. Diona was so helpful!! I’m very pleased.
Diona has been an amazing help!
Diona was the best help moving in!!!! She was friendly, kind and made my moving easy! Ask for Diona!
Barbara was very helpful and accommodating with our experience. The facility is clean and organized.
Very good new and clean but only one gate for entrance and exit
Barbra helped me out a ton today! Great customer service
Very Clean Place & the Customer Service that I received from Deanna was beyond excellent very understanding to my storage needs and made me feel comfortable and will continue to make business with them and highly recommend them to anyone looking for a good clean storage place for their items.
Barbara was extremely helpful, knowledgeable and so very kind! I would highly recommend this facility.
I had the best customer service! So polite and informative. Diona is the best!!
The place was clean, and neat- Barbara was very helpful, considerate, and kind - (while the other place I was at, the woman had an attitude!! And wasn’t willing to work with me when needed, while Barbara was!!
Very Nice, Clean & Friendly Place! ( I had storages at other place) Barbara Was Very Kind ! Treated me like a Person Not a Number! & Love this place has a Elevator! Makes it so much Easier!
Thank you Diona Your service was very excellent
Barb and Diona are the sweetest people in the world
They were so kind and helpful
Definitely great experience
New place ,very friendly staff everything is clean and nice!!!!
Clean and convenient storage. Fiona was so pleasant and friendly and was such a great help!
Barbara was the best! She took excellent care of me got a great space at a great rate
Had a wonderful experience storing our online store inventory here! We got a competitive price for the size and the location, and it was a great six months working out of this location!
Diona was amazing and helped me get exactly what I needed and made it so easy for me. She went above and beyond with her service. An amazing personality. Best customer service I’ve ever had!!!! Keep up the great work.
The women Diona and Barb gave amazing guest service to me today.
Diona, was awesome great help