I can’t say enough good things about Frank at the 777 Wise Rd. Public Storage location in Schaumburg. From start to finish, the entire process was incredibly stress-free—easily one of the smoothest experiences I’ve had signing up for anything.
Frank was not only extremely helpful, but also very approachable and easy to talk to. He took the time to thoroughly explain the entire process in a way that was clear and easy to understand. I had a lot of questions, and he answered every single one of them with patience and without a hint of frustration.
If you’re looking for someone who genuinely cares about making things easy for you, Frank is the person to see. Highly recommend working with him—he’s a true professional.
Really happy with the service we recieved from Frank at public storage. He is super helpful and friendly. If anyone wants a public storage spot, select the one on 777 Wise rd. Frank is there to help!
Frank is always A pleasure to deal with
And a bid help Especially?
Dealing with storages. Thanks Public.
Storage for frank
Me and my wife, specifically my wife lost our storage key and I just knew there was going to be a hard time getting a new one. (so I thought). But the employee there 'Frank' proved that wrong with an in and and out process of getting the lock cut and replaced in 1 stop in less than 30 minutes. Such a nice guy Frank was and a fresh breath of air. If you're looking to rent storage and for Easy Customer Service, this is the place.
Frank was helpful in renting a 2nd unit!
Frank was extremely helpful! Thank you for the easy experience.
Frank is the shing star of this location. Helpful and knowledgeable. A true asset to the company. Thank you Frank!
The attendant Frank on duty Today, October 7th, was very helpful, pleasant and gave me the proper information needed to fulfill my needs. I will certainly choose his location when I am ready to use the services of Public Storage. Thanks Frank.
I met frank and he is super easy going and made sure i got the right size unit.
Frank was very helpful with helping to find a renter who agreed to meet me for a sale item he had stored at your facility. It turned out the tenant failed to show up. Frank was very friendly and walked the area to see if he was on location. Thank you for trying your best. Are: Steve Fuller
Thank you frank for your assistance. You are such a good man
caprice is definitely amazing worker friendly greatest customer services
Rented a new unit today with Frank’s help. He was very kind and friendly. He gave us his undivided attention and we got the best price available. Thanks Frank!
One cart to be used for the entire property it seems, never see another one, and it’s loud and bumpy and steers poorly. Restroom located on main building in property, locked at all times and no access. Never an employee in office when I check. Glad to be moving and use a different company
Caprice is always very nice and helpful. The grounds are well kept and taken care of. I have been with Public storage for 4 years now at multiple facilities and this one has been the best of them.
Thank you caprice for helping me with unit
This facility is very trustworthy, clean, and professional, which are paramount qualities when an individual is entrusting their belongings in a storage unit. I was lucky to have encountered helpful and kind staff, namely Caprice. She is always communicative and helps me resolve whatever issues may arise. Further, she always greets and takes care of me. I always look forward to seeing her when I need to use the facility. She is one of the many examples of superior employees. The others are just as capable and professional.
Caprice was super informative and expressed great customer service!!
This facility is very dependable and trustworthy. They provide a very kind, sincere, and supportive atmosphere while maintaining a strong security presence at this location. I enjoy interacting with the employees, especially Frank. He is very helpful and eager to help me. This facility is very receptive to feedback. If people require maintaining a storage unit, I highly recommend this storage facility.
Thanks you caprice for taking the time out my problem today great service
Caprice was patient outgoing great personality
Caprice is fantastic friendly person
Caprice is amazing very friendly outgoing and location is clean and place to store at
Caprice is amazing and very helpful
Khalilah was absolutely wonderful. So nice to work with her
Mauricio and Khalilah was a great help. Thanks for the good customer service
Khalilah provided good information on rental and helped a lot
Excellent job caprice thank you for the service
Caprice is fantastic very helpful
I recently had the pleasure of renting a 5x10 storage locker at the Public Storage facility on 777 W Wise Road in Schaumburg, and I must say, the experience was exceptional. The store manager, Caprice, deserves special recognition for her outstanding service. She was incredibly patient and kind, guiding me through the entire rental process with ease.
The facility itself is impeccably clean and surprisingly spacious, standing out from other Public Storage branches in the area. Unlike other locations where the staff was often absent, Caprice was always at her desk, ready to assist. This level of dedication speaks volumes about her commitment to customer service.
If you're looking for a reliable and well-maintained storage facility in Schaumburg, I highly recommend the Public Storage at 777 West Wise Road. Caprice's professionalism and the facility's superior condition make it the best choice in the area.
Thank you caprice for your help always giving great customer service and been friendly
Caprice was fantastic and very friendly outgoing person
Great job caprice great customer service
Caprice does an awesome job with customers keep up the great work
Khalilah and Caprice were very informative and helpful.
Caprice is the best great customer service
Caprice is the best great customer services
Best costumer service ever specially by manager
Khalilah
Good customer service from khalilah. Always a pleasure to go and pay my bill with her.
Very friendly! Thanks Khalilah!
Caprice was very pleasant and helpful. She was ready to leave but still made the time to show me the storage unit. Highly Recommended!
Khalilah is an exceptional employee who is always so nice and sweet and helpful every time I come to my storage unit or call in with questions. I highly recommend her and always come when she’s working because she’s super pleasant to work with.
Caprice was great solving my problems thanks
Khalilah was super helpful! She's great! I might have to offer her a job at my store!
Khalilah was great and friendly as always
Great service received from Khalilah!
Caprice most friendly ang great
Khalilah gave me help at the unit excellent customer service
Khalilah was super friendly and took care of us at this location
Khalilah was very friendly and helpful when I came in to make my payment
Khalilah was great and took care of my concerns like a professional.
Thanks for this wonderful person that you have working at your establishment. Khalilah your the best
Khalilah and Ron are excellent ambassadors for Public Storage. They are both knowledgeable about the products the store offers. They go above and beyond the call of duty to assist the customers. Thank you both for your superb customer service. It's wonderful to be greeted by a smile. Khalilah rolls out the red carpet for the customers. This is an excellent facility for customers to store their precious items. I highly recommend this place to family, neighbors and friends.
Thank you for your input
Keep up the great work
Khalilah
Khalil ah was so sweet and helpful. Thanks for calling me to come back in to rent the storage. Great customer service
Khalilah was so helpful. Helped with getting me set up with a new unit. Helped me with the ps app. Thanks for your wonderful customer service
Khalilah gave wonderful service and was smiling through the whole process
She did good job. Khalilah
Thumbs Up
Great experience at this location. Staff is friendly and is always willing to assist you with any questions or concerns.
Khalilah was very nice from the initial call this morning until she met me at the office to rent the unit. She helped me to download the app to get in and out. First experience with renting a storage and it was a good one. Thanks
Khalilah, was very helpful with getting me a storage unit that fit my needs! Found a great unit for a great price. Definitely recommend her for all your storage needs! :)
They are pure liars. I never saw any business as dishonest as this place. During the registration process, I had repeatedly declared that I don't need "insurance". But what they did was just secretly adding the monthly insurance charge into my account, then "waiving the first time charge" so I wouldn't notice the balance when I paid at the end of the registration. But the charge would appear on my next month bill and so on.
When I found this fraud I almost called the police. A business like this should never exist and some people who did this fraud things should be arrested.
Caprice was such a big help
Caprice was helpful with my transfer .
Caprice, was great and timing with service. Thank You
Love caprice service thanks for your help
Love caprice energy great performance
Caprice was awesome she had great Customer service and help with my billing needs
Thanks for taking care me caprice keep up the good job
Clean, safe and staff are extremely helpful.
Thanks for the help caprice you Rock Star
Caprice was great thanks for your help
Caprice was great thanks for taking the time with my Spanish language
Caprice was great this morning with my rental
Thanks caprice for taking the time out to help me great service
Caprice was great love her service quick and very friendly
Caprice was awesome! Very helpful, and friendly!
Caprice was awesome thanks for the service
Love the service from caprice thanks for answering all of my questions and been a big help with my family great service
Khalilah was very helpful she needs a raise!!
Khalilah Ron
Great customer service!
One of the best I’ve seen, very helpful.
Will definitely be back again.
Caprice was super helpful dealing with a small problem I had! Greta service!
Caprice was such a nice person helpful with my payment great service
Caprice was such a big help with payment took her time explain everything to me love her service
Secured a storage unit with a gentleman named Ron. He was super patient and extremely knowledgeable. Excellent customer service. Thank you Ron!
Caprice very friendly great customer service
Caprice was awesome with my rent very nice girl great customer service
Caprice was such a BIG Help with my rental very helpful she rocks !!! Great Service
Caprice was amazing! She was so attentive and very helpful. She answered all my questions in great detail. She gave great customer service, which is so hard to find these days. Definitely an asset to this company. Thank you so much for making my experience with Public Storage so easy.
Caprice was such a great person helpful with my rental and she rocks great service !!!!!!
Best customer service experience I've ever had Lydia is really awesome thank you
Easy and fast. Clean location. Polite lady at the counter.