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Address

3659 S Ashland Ave
Chicago, IL 60609

Phone

773-920-1940

773-920-1940

800-688-8057

800-688-8057

Property Open

Mon-Fri 06:00 AM - 06:00 PM

Sat-Sun 06:00 AM - 05:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Phone

773-920-1940

773-920-1940

800-688-8057

800-688-8057

Property Open

Mon-Fri 06:00 AM - 06:00 PM

Sat-Sun 06:00 AM - 05:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 33/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 33 /mo $ 48
    Online only price
    + one-time $29 admin fee
    Hurry!
    Limited availability

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 36/mo
    Online only price
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Downstairs/elevator
    $ 36 /mo $ 52
    Online only price
    + one-time $29 admin fee
    1 unit left!
    Limited availability

    No Obligation

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    All new rentals subject to one-time $29 admin fee.

    5'x8'
    Online only price
    $ 66/mo
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x8'
    • Climate Controlled
    • Upstairs/elevator
    $ 66 /mo $ 66
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    7.5'x10'
    Online only price
    $ 70/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 70 /mo $ 93
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    7.5'x10'
    Online only price
    $ 71/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 7.5'x10'
    • Climate Controlled
    • Downstairs/elevator
    $ 71 /mo $ 95
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    8'x10'
    Online only price
    $ 84/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 8'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 84 /mo $ 113
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 88/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Downstairs/elevator
    $ 88 /mo $ 101
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 92/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/stairs
    $ 92 /mo $ 106
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 100/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 100 /mo $ 115
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x12'
    Online only price
    $ 100/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x12'
    • Climate Controlled
    • Upstairs/elevator
    $ 100 /mo $ 115
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 139/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 139 /mo $ 148
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x23'
    Online only price
    $ 212/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x23'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 212 /mo $ 282
    Online only price
    + one-time $29 admin fee
    50% off first month rent

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  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x18'
    Online only price
    $ 214/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x18'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 214 /mo $ 284
    Online only price
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x26'
    Online only price
    $ 240/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x26'
    • Climate Controlled
    • Upstairs/elevator
    $ 240 /mo $ 319
    Online only price
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

McKinley Park Storage Units Near Stevenson Expressway

McKinley Park Public Storage is a great place to find a huge selection of cheap self storage in the southwest Chicago area.
Sitting on the east side of Ashland Avenue between Pershing Road and 35th Street, this location is near Interstate 55 and Interstate 90, making it a quick storage stop for customers throughout the area, including Brighton Park, Back of the Yards and Bridgeport.
Less than a mile south from the Ashland Orange Line stop, a storage locker is perfect for commuters heading in and out of the city who need somewhere close by to keep important business or personal items.
A 5x10 storage unit is a great place to keep sports equipment and athletic gear for weekends spent on the courts and fields at nearby McKinley Park.
Less than three miles west from Guaranteed Rate Field, home of the Chicago White Sox, a 10x25 storage unit provides ample storage space for families near Douglas or Bronzeville who are packing up and getting ready for a move across town.
Nearly all of the units at this facility are indoor, climate controlled storage units with access from an interior corridor. This multi-level facility features elevator service to higher floors and there are complimentary moving carts to help with hauling heavy loads.
This facility also offers a selection of ground-floor, outdoor storage units which allow customers to pull up a vehicle and easily load or unload.
There are rental parking spaces for vehicle storage, the rental office sells assorted moving supplies and the property manager lives on site for added peace of mind.
Stop in today and check out the affordable self storage solutions available at the McKinley Park Public Storage.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 748)

November 19, 2024
Google Public Storage Red Ruby
Diamond has amazing customer service she was very helpful and made my experience really smooth and easy! I highly recommend
November 15, 2024
Google Public Storage 185loco
Diamond is so helpful and patient with me each time I come to the property! Thanks so much for great customer service we need more people like you! Keep it up
November 15, 2024
Google Public Storage Derek Jones
Diamond is absolutely amazing thank you so much for helping my me rent my parking spot
November 9, 2024
Google Public Storage Dejaniece Wimberly
Diamond is always so helpful and professional thank you for all you do! Appreciate your spirit and good energy when I come the facility. Keep it u!
November 8, 2024
Google Public Storage nicole pugh
Diamond and Letty they are the most wonderful people I have ever met. They are very helpful and friendly.
November 7, 2024
Google Public Storage Momo Nolove
Wow 🤩 after speaking with the supervisor Matt it was a great experience talking with him as he understood me I would for surely recommend The Public storage Place to my family and friends and other’s it’s nothing like a good caring place to store all of your personal things and even business things inside storage units it’s safe and it saves a lot of money if anyone ever have a question regarding the units Matt is the one to speak with he is 100% Awesome overall I had a great experience Thanks Matt.
November 6, 2024
Google Public Storage Luz Magdaleno Flores
This is the worst Public Storage manager and facility. Do not recommend. All the conversations with the manager were met with attitude and disregard for customers time and patience in dealing with broken elevators, no moving carts, and drug use on property. Horrible time trying to move from the basement to a higher floor after finding used needles outside my storage door. I had to move everything manually through the stairs or be charged a late fee for moving. The storage manager at this location is rude and often nowhere to be found. I can keep going with grievances from the almost year I rented here. Go somewhere else!
November 4, 2024
Google Public Storage Maria Sanchez
Leticia Beccera was of great help she is very respectful and helpful doing her job think she has has a great personality
November 1, 2024
Google Public Storage 97Laughter
I gave one star so I could comment , this place is very rude the Managers and staff are not polite at all so NOT use this facility, if their lights go out and you are trying to move in they do not have a generator to grant you access you have to have to truck with your belongings to take you somewhere else and spend more money. They are not nice at all made their electricity problem like it was my fault.
October 29, 2024
Google Public Storage Sofia
We got to the public storage on Ashland and the employee that helped us named Diamond was fantastic thank you to her keep up the great work. God Bless
October 28, 2024
Google Public Storage latrice YANCEY
Diamond was very helpful and professional appreciate the wonderful customer service. Thank you
October 26, 2024
Google Public Storage Isaiah Williams
I had a wonderful experience from beginning to end! Katrina and Diamond were great in assisting me and all my quirks with my situation (moving a car from Texas to Chicago and helping to store it) 10/10 experience!
October 10, 2024
Google Public Storage Lawanda Nalls
Diamond was very helpful, great personality and outstanding
October 9, 2024
Google Public Storage Yolanda Villegas
October 2, 2024
Google Public Storage Alex and Chris Guillen
Very helpful staff
October 1, 2024
Google Public Storage Rui Qiu
Diamond was super kind and helpful!
September 20, 2024
Google Public Storage Kareemah Gary
The employee diamond is very respectful and helpful I love her attitude and how she put her customer first
September 7, 2024
Google Public Storage Emily
Diamond was very friendly and professional with our move out. I recommend this location!
September 6, 2024
Google Public Storage Linda Howell
Diamond is absolutely awesome! Shes great at multitasking she is very knowledgeable and has a great personality and spirit! Love her energy! She is always working hard when I see her
September 2, 2024
Google Public Storage Renic GOLLO
Diamond is very helpful appreciate it all!!
August 31, 2024
Google Public Storage Vanessa Maldonado
Diamond is generous and polite. She made a call out of curiosity just to make sure I kept my unit and was straightforward about everything. She also gave me a chance to take out my things before closing.
August 31, 2024
Google Public Storage Phyllis Davis
I would to commend Diamond and Trina for a wonderful experience, ie very knowledgeable and approachable with a smile. Diamond, thanks for going the extra mile for me! I'm outta here!🤚
August 31, 2024
Google Public Storage Jacob Pet
Diamond was absolutely wonderful on the phone at Public Storage Ashland. I had a last minute issue with my reservation on a busy move day, and Diamond was patient and helpful working through the problem. Give her a huge raise! Her customer support was exemplary.
August 30, 2024
Google Public Storage Curly Hall
Diamond and Letty were very welcoming and helpful when u cameino he property today. Appreciate the good customer service ladies
August 24, 2024
Google Public Storage Athena Pomele Pen
Diamond was very helpful and catered to our needs and requests making the move out process smooth.
August 1, 2024
Google Public Storage Jennifer Alvares
Customer service like the kind Diamond provides is almost obsolete so it was a huge relief when she was able to help me get my storage needs sorted out quickly! Thank you!!!
July 21, 2024
Google Public Storage Patricia Brooks
Diamond was very helpful she knows her job very well she very good in customer service thanks again Diamond
July 3, 2024
Google Public Storage Alan Emerson Hicks
I recently went in to renegotiate my current contract and was professionally assisted by Diamond. She was a true diamond! Diamond thoroughly explained the procedures within the facility and ensured I understood everything clearly. Thank you for the excellent service!
June 22, 2024
Google Public Storage R. Starr
Diamond and Katrina was a wonderful help today, the service is greatly appreciated!
June 21, 2024
Google Public Storage Darlinda Russell
Diamond is absolutely amazing what customers I10 ⭐ Thank you so much ❤️ okay
June 20, 2024
Google Public Storage Brittney Dockery
Diamond is a great worker she go all out for her customers she a great listener and she help when I have questions
May 31, 2024
Google Public Storage familyfirst logistics
Katrina and Diamond have been wonderful. They are very nice and patient and funny. Great experience and very knowledgeable
May 31, 2024
Google Public Storage denise D
May 27, 2024
Google Public Storage Tayaqua Hardy
Diamond is AMAZING she definitely went above and beyond explaining the sizes of the units and helped me choose the best fit for me and she's very customer friendly
May 27, 2024
Google Public Storage Zachary Logan
Diamond was very helpful addressing issues with my unit and showing me around!
May 24, 2024
Google Public Storage Laura L Provost
Update - while the people locally in house are amazing, the company is a complete SCAM. My original rate was $107, 6 months later they raised it to $151, at the 11 month marker they raised it to $190. They claim you can apply for financial hardship but that’s a scam too. The supervisor I spoke to on the phone said “you were a new customer, we don’t do that for new customers”. TOTAL scam. Original post week one - Diamond was amazing. Knowledgeable, honest, efficient and easy to talk to. She made the experience so simple. She followed up with me and made me feel confident that I could get in and out of the building on my own. Thank you Diamond!! You’re so good at what you do!!!
May 22, 2024
Google Public Storage Anette Jolly
Katrina was very helpful and informative. She was also very patient.
May 19, 2024
Google Public Storage Donald Schuch
Katrina was the most amazing and was super helpful. Give that girl a raise!!
April 22, 2024
Google Public Storage Desmond Brown
April 20, 2024
Google Public Storage Muhammad Talha Talib
Diamond and Katrina are very helpful! Thanks so much for all you both do!
April 19, 2024
Google Public Storage Mario Garcia
Awesome communication awesome prices Attentive and friendly!
April 13, 2024
Google Public Storage Clarence Perez
Katrina and Diamond were excellent. They have great service and are hilarious. They are very knowledgeable and informative. They are the best!!!!!
April 8, 2024
Google Public Storage Metonia 50 Warner
They allow scammers to work out of the units. Scammers are using this as a business address for there untraceable fake and faulty products.
March 28, 2024
Google Public Storage Mario M
My vehicle that was parked in the secured parking lot was broken into and I found people living inside. That apparently happened 2 weeks prior. The store never called the police to file a report or reached out to me at any of my two contact methods on my account. Phone or Email. There is over $3500 in damage to the inside of the vehicle.
March 28, 2024
Google Public Storage Flavio Luviano
March 19, 2024
Google Public Storage Derrick Richmond
Diamond is very helpful she is always helpful when I come into her location to make the payment . Thanks so much for your help today! Appreciate all you do
March 12, 2024
Google Public Storage Crystal
Diamond was amazing helping me pick out a unit today. I recently had my apartment burn down, and she helped me pick a decent sized unit to store things in. She also took time to show me the unit before signing any papers to make sure the size was good. I definitely recommend this Public Storage facility!
March 9, 2024
Google Public Storage Jax C.
Katrina provided us with excellent customer service!
March 5, 2024
Google Public Storage Naybookies
I came in today in such a panic because I needed help getting my lock off to replace for a new one and Dimond definitely helped me she kept me calm and helped me through all the steps and I came out of pocket with more then half then I was quoted from a locksmith help......thank you so much Dimond you are truly a blessing
March 2, 2024
Google Public Storage Ellen Be Inspired
Very helpful customer service. I had two wonderful ladies help me during my first time. Highly recommended!
February 29, 2024
Google Public Storage Luis Aguilar
Came to make a payment to this establishment, Diamond was very helpful & professional. Took her time to help me with my issue Concerning my Storage unit.
February 28, 2024
Google Public Storage Anthony Vaughn
Katrina was highly knowledgeable and helpful during my time there today. I will be recommend using Public Storage to my friends and family.
February 27, 2024
Google Public Storage Andre Morris
Diamond is very helpful thanks so much for everything you do
February 27, 2024
Google Public Storage Antonio King
My sales rep Diamond was very nice, respectful and helpful. All my needs were met in a timely manner
February 23, 2024
Google Public Storage Bradley Behmer
Great rates, very cool old building, I believe it was a meat packing facility at one point. Hours of accessibility are extremely lean tho
February 22, 2024
Google Public Storage Paris Shanel
Diamond is extremely knowledgeable, helpful, fast, efficient, showed me & my mother the exact unit we were looking for. Very attentive, great personality. I refer her to my friends as well as this location for public storage. Katrina is also nice as well. Thank you for all your help. I hope this helps you both get raises & higher positions.
February 19, 2024
Google Public Storage rosa leodoro
Diamond was very helpful very nice it was a easy process with her she was sooooooo much help
February 18, 2024
Google Public Storage Kimberly Rivera
The beautiful lady that took care of me on February 18.2024 I wish I could her more than five stars! She is an angel!!!
February 13, 2024
Google Public Storage Da Clout God
Great customer service, no issues and great assistance now my go to storage unit definitely recommend for anyone in the area looking for a storage unit with great customer service, this is the go to spot for sure.
February 13, 2024
Google Public Storage DeAndre Brown
Diamond is always very helpful and will work to resolve any issue that is brought her way. I appreciate the support I’ve gotten since I’ve gotten my unit in September. Thank you for all that you do!
February 12, 2024
Google Public Storage Geo Torres
Diamond At The Front Desk Was Very Nice Helping And Respectful I Do Very Much Recommend This Place
February 9, 2024
Google Public Storage J
Katrina at public storage on 36th ashland was great help
February 2, 2024
Google Public Storage Blanca Figueroa
Diamond was so great and helpful! Great personality!!
January 31, 2024
Google Public Storage Christopher King-Wallace
Katrina was very helpful and helped us get a bigger unit. Diamond assisted my grandmother the night before and delivered great service. Thank you both for taking great care of us.
January 30, 2024
Google Public Storage Michelle Jackson
January 27, 2024
Google Public Storage Randi Verbsky
Diamond at the front desk was very friendly and helpful!
January 23, 2024
Google Public Storage Lanaiya Brooks
Came in today wanting to get a storage for my first time ever and she was very helpful with helping me get started and get my storage!
January 4, 2024
Google Public Storage Danny R Flowers Jr
Diamond & Katrina displayed wonderful customer service and did a great job!
December 28, 2023
Google Public Storage Ricardo Bueno
Exelente persona muy bien servicio gracias senorita diamante
December 26, 2023
Google Public Storage Alicia Wilson
My experience with this location is some what extensive I've been a customer for about a year n a half maybe two years .what I like about this location is its alway and i do mean ALWAY clean (cleanliness is a plus ), the staff I never had a problem with any of them ALWAYS very helpful ALWAYS smiling and most of all they appreciate my business I wanna point out one person thats ALWAYS been such a big help to me in thats Mr.Rafael. . he's very good at what he do and thats ensuring great services for the public ..Thank you :-) for EVERYTHING keep up the EXCELLENT JOB🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🥰
December 22, 2023
Google Public Storage Luccianno Perry
This facility is clean, organized and maintained very well. Excellent customer service, great energy...Katrina (I believe was her name) made sure I understood the context of the contract and I left feeling like I made the right choice of this location. Will be recommending to all my family and friends. 👍
December 22, 2023
Google Public Storage M Luckett
I came in this morning to view a unit, Diamond and Katrina are amazing. Thoroughly explained the process from begin to end. They helped me find the best size unit that fits my needs. I will renting soon thanks so much for all the assistance
December 9, 2023
Google Public Storage Don Ignacio
Diamond and Katrina are the best thank you guys for all the professionalism you guys have for customers. Great service ladies
December 4, 2023
Google Public Storage Donald Green
November 27, 2023
Google Public Storage Ayesha Andrews
This is THEEE best storage place I’ve had! Each and every time I always luck up and get Diamond behind the desk to help out with any issues that I have. She’s always efficient and goes above and beyond to make sure I’m cool! I don’t do reviews AT ALL so you know she’s great! She’s the example of what great customer service is!!!
November 27, 2023
Google Public Storage Mari
I needed help and Diamond answered all my questions when I called about a different location. She went above and beyond to call me back to confirm everything went OK. Thanks
November 20, 2023
Google Public Storage Pedro Angel
Diamond and Katrina are super helpful appreciate the wonderful service
November 8, 2023
Google Public Storage Donald Gibbs
I would like to Thank Ms Diamond for being very Helpful to me when I come to my Storage and helping me with the information that I need concerning my Bill and getting me a Cart when I need it and not having to Wait a long time, when I get there and getting it Done the Quick ,so I don't have to be there for along time ,very Good Service. Thank you again, sign Donald Gibbs!!
November 7, 2023
Google Public Storage Lydia Rogers
Just came in to view spaces Diamond was very helpful. Informed me of the entire process from start to finish she was also professional and very patient with me. Thanks so much for all your help I just rented the size that best suites my needs. Need more people of your professionalism
October 29, 2023
Google Public Storage LANDON PERRY
Katrina and Diamond helped me and my family tremendously!!! We were definitely in a huge bind and they made sure we were comfortable and gave us other resources for our situation.
October 16, 2023
Google Public Storage Deloris Harris
Diamond is very helpful and accommodating thanks so much for your hep
October 13, 2023
Google Public Storage John Galloway
October 10, 2023
Google Public Storage Melodi Hoff
Great customer service excellent experience the lady at the desk her name was Katrina and handled all my needs and questions with courtesy
October 9, 2023
Google Public Storage Yeah that’s you
Katrina was very helpful and very nice she did a great job
September 30, 2023
Google Public Storage Chris Brown
Diamond is very very pleasant she is also great with the customers. Katrina is just as nice appreciate the level of professionalism
September 24, 2023
Google Public Storage Taneese Preston
Diamond was very helpful and she does a great job at multitasking☺️☺️☺️
September 15, 2023
Google Public Storage Victor Savage
I would like to thank Ms.Shronda for helping my grandmother her rental. My grandmother came with a smile talking about how good the customer service was plus it was clean on the property!!!
September 15, 2023
Google Public Storage Field Winters
Courteous and professional service provided by Shronda , I was able to see a virtual video of the unit before I rented it and the office is so clean and nice ...
September 7, 2023
Google Public Storage Jared Tabor
Diamond was very polite and was very helpful while multitasking all by herself. I really appreciate her hard work.
August 22, 2023
Google Public Storage Anthony Johnson
Diamond and Lynette are always helpful and thorough when ever i have questions or cone ro make my payment! Thanks for all you
August 16, 2023
Google Public Storage Crystal Blake
Came in to this location to make a payment. Diamond was very helpful! Helped me greatly and she even helped me download the app and showed me how to access the functions thank you so much beautiful soul!
August 11, 2023
Google Public Storage Bernard Taylor
Attendant was personable and pleasant providing information.
August 9, 2023
Google Public Storage Dymond M
Diamond was very friendly had great customer service she was fast thorough and explained everything well. Thanks so much for helping me rent my unit
August 5, 2023
Google Public Storage Humble Fitness
Diamond has been wonderful. She was patient with our family and helped us with all the issues we had during our move. Will defend you renew our lease because of her!
August 5, 2023
Google Public Storage S J
Diamond has great customer service And she is very helpful, she goes above and beyond her job.
July 30, 2023
Google Public Storage Jonathan Mendoza
Recommend asking for diamond she's a very helpful person helped me out 10/10 experience
July 30, 2023
Google Public Storage ernesto mendoza
Diamond has gave the best customer service
July 28, 2023
Google Public Storage Elayne pallist
Everything was fine until I left. I moved out on 4 June and was informed that I would need to pay for the entire month, regardless of when I actually left. I asked that the cost of rent be prorated since I was leaving only four days from the beginning of the month and knew that they would be able to easily rent the space again. I cleaned out everything in my space on that Sunday and remove my lock. The desk, clerk told me that she’d be leaving early that day, and would talk to the manager about the following day. Since it was a Sunday, I was called on Monday morning and the manager informed me that I owed for the entire month. I later received a bill stating that my move out date was not that Sunday, but on the 5th (a lie) and that I owed for the entire month. This makes very little sense to me, and it was not explained upfront.
July 11, 2023
Google Public Storage JUDAH FROM THE 12TRIBES
I am satisfied with getting a new space at this public storage location thank you Diamond for your assistance keep up the great work
June 22, 2023
Google Public Storage Fredrina Thompson
June 9, 2023
Google Public Storage Sandra Redding
Diamond is the best! She’s so courteous, professional and just an absolute sweetheart. She represents Public Storage very well.
June 6, 2023
Google Public Storage HMG Ebone
Came in to rent a unit Diamond was very helpful! She was extremely thorough in exposing the entire process! Great professionalism
June 5, 2023
Google Public Storage Chuvoe
Came in to rent a unit. lynette and diamond were extremely helpful thanks so much
June 2, 2023
Google Public Storage Willie Washington
Came in to rent Diamond iaverh helpful she helped me the entire way through very knowledgeable and well explained thanks so much for your professionalism
May 28, 2023
Google Public Storage Steven Labalme
Diamond and Lynette were both incredibly helpful during our move-in. This is my third time renting a short-term storage unit here, and it has been a great experience every time. Super secure, very straight forward, no nonsense.
May 24, 2023
Google Public Storage EL MEMO RODRIGUEZ
I rented today with lynette she the best at what she do 5 star.
May 22, 2023
Google Public Storage Michael Nevels
Diamond and Lynette ate super professional and helpful they made the process quick and easy. They were very thorough thanks so much appreciate all the help
May 17, 2023
Google Public Storage nelcjon ash
Diamond and Lynette are very helpful. They laughed and are very personable. This location is far from my home but the experience these ladies give makes it worth it. I even forgot my unit number after hours and called and they answered and said I knew it was you. Very professional and great attitudes 👍
May 15, 2023
Google Public Storage Converse Therapy
Diamond and Lynette were very helpful in renting the right size special very professional and informative. Thanks ladies
May 11, 2023
Google Public Storage Khong Lamvichit
Came in to rent a unit with Diamond and Lynette this morning they were absolutely amazing great customer service day and short prices and the explained the renting process from start to finish thanks ladies
May 7, 2023
Google Public Storage Manuel Robles
Beautiful, caring staff.
May 6, 2023
Google Public Storage Paulina Aguilar
This was my first time renting , I thought the process would be difficult , However Diamond made my experience easy and fast . Diamond was very respectful. Customer service definitely was a 10/10. I applaud diamond for keeping it professional and for having a great attitude and good vibes overall . I 100% recommend going to Public Storage and asking for Diamond's help she’s awesome!
May 6, 2023
Google Public Storage Grace Mace
Just got me a nice car storage Nice price for the city even though it's outside...I still like it... the lady At this location Ms Diamond..made it so easy and fast... and explained everything nice 👍 public sti
May 5, 2023
Google Public Storage Rhonda Mcgee
May 5, 2023
Google Public Storage charles Mitchell
The managers at this property all very helpful and knowledgeable Diamond and Lynette absolutely rock!! Thanks for helping me transfer to a larger space
April 23, 2023
Google Public Storage Lucas Trahan
Lynette was wonderful! She was so helpful, and quick to show me the units! Made the process super smooth.
April 20, 2023
Google Public Storage Margaret Lee
That diamond is great! Talked to her a few times to get information. Always kind and helps me out. She knew what she was talking about. She needs a raise!
April 20, 2023
Google Public Storage Kyara M Lee
Diamond is amazing! Very polite, informative, and welcoming. She is the go to person for this location!
April 20, 2023
Google Public Storage Demetrius Lambert
I always come to this location to make payment each month. The manager Diamond is always helpful and is very welcoming. Keep it up
April 20, 2023
Google Public Storage Whitney F
I didn’t know you can bring your kids to work was children at desk in lobby couldn’t get no help from the 2 girls they didn’t want to help only suggested I figure it out honestly I requested a manager they laughed and continued to ignore me I’m seeking other storage after this month who hired these peoples then the younger lady smelled like nothing but weed and looked high ….
April 18, 2023
Google Public Storage Nicholas
The property manager Diamond has been assisting me with a unique situation, and she has been extremely helpful. The move in process was seamless and the facility is very secure. If you need any storage near downtown Chicago, come here! Thanks Diamond!
April 14, 2023
Google Public Storage Ladeja Boyd
Diamond Was Very Nice Help Me Out The Right Way And Went Over Everything With Me ! great Job
April 12, 2023
Google Public Storage GME Chicago
Lynette was very helpful
April 12, 2023
Google Public Storage James Bennett
April 11, 2023
Google Public Storage Joseph Kelly
Came in to rent a unit! Diamond and Lynette are the best so informative and thorough in explains the process. Thanks for making my move in process smooth and easy ladies would highly recommend
April 10, 2023
Google Public Storage Patrick Mennis
Came in to rent unit Diamond and Lynette are awesome I really appreciate how thorough they were during the entire process thanks ladis
April 10, 2023
Google Public Storage Ari S
Diamond and Ms.Lynette are always amazing and helpful when my family and I are loving things into and the storage facility. The office always smells nice and is clean!
April 9, 2023
Google Public Storage Lulú Martínez
This is my first time using Public Storage and it was a smooth move-in day all thanks to Lynette. She was very friendly and helped guide me to my storage space and provided helpful information on building hours.
April 8, 2023
Google Public Storage Larry Lake
Safe, clean, coded access. Elevator recently fixed so no more noisy descents! No operative rest room on site.
April 7, 2023
Google Public Storage torrence williams
Diamond and Lynette are very helpful, but please call me back because I have some concerns that need to shared with you. Thanks for your help over the past 2 days. Call me please. Thanks.
April 6, 2023
Google Public Storage Marilyn Holliday
Great customer service from Diamond!!!!
April 6, 2023
Google Public Storage Marilyn Mack
Diamond was fantastic, knowledgeable, and very helpful! Would recommend anytime!!
April 5, 2023
Google Public Storage Audrey Morton
Diamond is such a wonderful employee she made me feel so comfortable and she help me out alot she has a wonderful attitude way to go Diamond
April 4, 2023
Google Public Storage Adolfo Rivera
Diamond and Lynette thank you so much for helping my father-in-law with getting his unit. You are awesome.
April 3, 2023
Google Public Storage Marisol Pacheco
Love the friendly atmosphere and great service from the ladies
March 29, 2023
Google Public Storage Danielle Blevins
I just had an amazing interaction with a beautiful lady named Diamond. She went above and beyond for me. Thank you so much Mrs. Diamond and I will see you soon.
March 24, 2023
Google Public Storage Delpino
Lynette was super professional in her explanation of services that I was being provided. Her sweet personality and energy is infectious. I’m very happy that I got introduced to •Public Storage by way of how she represents herself and the company! •5-Stars!
March 18, 2023
Google Public Storage Jennifer Crowder
The young lady Diamond, gave me excellent customer service, explained everything thoroughly, great smile, and a survivor as l. There are still good people in this world, and she's one of them. Thanks Diamond for everything. May God bless and keep you.
March 16, 2023
Google Public Storage Areli Salazar
Came in with my friend helped her move items into her unit Diamond and Lynette are totally awesome thanks so much for all you guys help!!!
March 11, 2023
Google Public Storage Dominique
I came into this facility a few days ago and I was pleasantly surprised at how professional and informative the young lady Diamond was! She made sure I understood all the details, showed me how to download the app and everything! Gratitude
March 11, 2023
Google Public Storage Re'Niyah Campbell
Manager Diamond has such a wonderful personality, she is always so helpful and patient with me. It's always a pleasure to work with her, even when she is busy she always has time for her customers. It's very rare now-a-days to come across such great customer service.... keep up the good work ,
March 3, 2023
Google Public Storage Eddie Brown
Diamond and Lynette are always very helpful I really appreciate them being so kind and well mannered appreciate all you guys help!
February 28, 2023
Google Public Storage Maria Balderos
Diamond was very professional and nice. She has excellent customer service skills. Thanks for everything.
February 25, 2023
Google Public Storage Jose Nadal
Diamond has the Best customer service
February 24, 2023
Google Public Storage Leslie C
Lynette and Diamond were very helpful and nice! Definitely recommend this place!
February 23, 2023
Google Public Storage Vetra Johnson
Lynette was an amazing help when it came down to getting everything Together. Amazing personality and bubble energy. Thank you again 😁
February 16, 2023
Google Public Storage Jacqueline Nicholson
Lynette was super helpful and knowledgeable! I’m glad she was working that day because she made my day so much easier! She’s very knowledgeable and efficient! Thanks again for helping me get a unit quickly!
February 13, 2023
Google Public Storage April Michelles
Lynette was such a pleasure to work with but she didn't give us none of that lasagna--😂
February 12, 2023
Google Public Storage ABaby
Walked in today to view a unit, the woman Diamond was super helpful, welcoming and knowledgeable about the entire rental process. I will be moving in soon thank you so much!
February 11, 2023
Google Public Storage Devin Williams
The Staff, Diamond & Lynette provided excellent service including humor, jokes and laughter!!!
February 3, 2023
Google Public Storage Money Cash
The manager Diamond is always so please at and good spirited. She is a great multi tasker always happy and helpful when I come the the facility
February 1, 2023
Google Public Storage Thomas Wilson
Came in to rent unit Diamond and Lynette was very helpful appreciate their helpful service and they were understanding even though I made it late
January 28, 2023
Google Public Storage Sound Master
Came in to rent unit Diamond helped find the right unit to fit my needs. She has a great personality and is very professional thank you again
January 28, 2023
Google Public Storage Victor Martinez
Diamond was great with assisting me in downsizing thank you so much!
January 27, 2023
Google Public Storage Dominicia Collins
Lynette was very helpful and was very professional. She helped me pick the storage that beat suits my needs.
January 26, 2023
Google Public Storage Noob Squad and Pro Squad
I was going through a tough time and had to get a storage that night. Lynette was such a big help! She even listens to my problems and was a shoulder to cry on! She has no idea how much that meant to me! I highly recommend this place
January 26, 2023
Google Public Storage Alicia Williams
Diamond and Lynette are awesome they rock their customer service skills thanks for all you guys help. Would recommend this facility
January 21, 2023
Google Public Storage Luchez Majors
Tatyana and diamond service was top tier
January 16, 2023
Google Public Storage Speedy Taxes
Lynette had the best customer service than I have received in along. Great overall experience she got everything done in a timely fashion with a wonderful attitude thanks Lynette
January 11, 2023
Google Public Storage Trayshon Traywick
Came in to rent unit Diamond and Tatyana were very helpful thanks so much
January 7, 2023
Google Public Storage Antonio King
Came in to view my unit. Diamond and Lynette were very helpful and friendly.. I had a nice experience thanks so much
January 4, 2023
Google Public Storage Mina Lopez
Diamond helped out so much & make clear expectations
January 4, 2023
Google Public Storage Jewel McBride
I always come in to pay on me and my husband's accounts Diamond and Lynette are always helpful, professional and have great attitudes thanks so much
January 3, 2023
Google Public Storage Leo Gonzalez
This was my first time using a storage place and with new things I get anxiety for not knowing what to do or expect. Lynette and Diamond made that anxiety go away. They were so nice and will answer any of your questions and explain everything. They are really top notch with customer service. I’m glad I came to this storage area. You won’t regret it. Just small advice, for your fabric furniture definitely bring some covers to cover them. Since it is a warehouse there’s dust and debris that fall from other floors. Also make sure to download the app to make opening the doors easy. Especially the car/truck gate.
December 31, 2022
Google Public Storage Christopher Robinson
Came in to rent a unit Diamond and Lynette were friendly and helpful I really appreciate them being patient with me as well. Thank you ladies
December 29, 2022
Google Public Storage Zandra Robinson
Diamond was very professional friendly and fast paced@ great at multi tasking. she was super informative and patient with me. Thank you Diamond
December 27, 2022
Google Public Storage Veronica Arce
Lynette was awesome!!!! Thanks for all the help, great customer service
December 23, 2022
Google Public Storage Jose Rodriguez
December 20, 2022
Google Public Storage The Crawlspace Chicago
The facility is comparable with other places. My review is more employee based...I'm a new renter and having never rented a unit ever before, had no idea what I was doing. Diamond was EXTREMELY informative and walked me through everything. Yesterday I stopped by to drop some things off and I ended up throwing my keys in the dumpster as well 🤦🏻‍♀️ Diamond went ABOVE AND BEYOND to help me get my keys back. She's an asset to the team and has made this whole process seamless. Thank you diamond for being you!
December 18, 2022
Google Public Storage Megellan Fitzgerald
Diamond is always very helpful. She is the best appreciate her great customer service!!
December 18, 2022
Google Public Storage luis tapia
Came in go rent unit Diamond was very helpful and professional
December 15, 2022
Google Public Storage Kevin Williams
Came in to rent unit diamond and lynette were awesome and very professional thank you
December 11, 2022
Google Public Storage wisdom knowledge
I came to rent a space a little bit before store opened Diamond was nice friendly and fast with assisting me this earlier in the morning thank you
December 10, 2022
Google Public Storage tamar lewis
Lynette has great customer service skill
December 9, 2022
Google Public Storage Alfredo Garcia
came in to rent unit, Lynette & Diamond. they were very professional & have a great customer! keep it up
December 8, 2022
Google Public Storage Adrian Delamora
Excellent customer service by Diamond.
December 8, 2022
Google Public Storage CARLA ALLEN
THE PEOPLE ARE HELPFUL WHEN YOU NEED THEM.
December 6, 2022
Google Public Storage Israel Popoca
December 6, 2022
Google Public Storage H Mann
Public storage on S Ashland, did wonderful job, especially Ms Diamond and Lynette were so helpful throughout the renting process and answering all my concerns. I highly recommend this public storage on S Ashland. Talk to Diamond and Lynette, they do excellent job.
December 4, 2022
Google Public Storage Dora Avery
I came in and rented unit Diamond was very polite and well mannered great personality and wonderful customer service!
December 4, 2022
Google Public Storage Jasmyne Rudan
Diamond is very helpful! I always look forward to seeing her when I visit my storage. She’s a joy!
December 2, 2022
Google Public Storage joann newton1
I came in with a res to rent a space Lynette and Diamond very helpful and did a great job accommodating my needs! Thanks so much would likely recommend to my people. Thank you both
December 1, 2022
Google Public Storage Connie Hernandez
Diamond and Lynette were very helpful in renting unit. I came this morning it was super busy with customers in office, but they were very professional and I wasn't waiting long love their customer service! Keep it up ladies
November 14, 2022
Google Public Storage Alex Arvesen
Great experience from Betty, Diamond and Lynette. They were fantastic and helped so much with my storage needs, would highly recommend them.
November 12, 2022
Google Public Storage Brian Saez
Came to rent unit, MANAGER Diamond has Great service, well accommodating, friendly environment.
November 3, 2022
Google Public Storage Charise Flowers
October 29, 2022
Google Public Storage tiffany sharber
I’ve been storing for a while. Diamond is awesome she has great customer service & Laquitha is just as great! They have great personalities and outstanding customer service! Thanks for everything you guys have done! That being said I think upper management has a lack of work to do on this place. I’ve store my things here for four years. I got them out and there’s rat droppings all over everything. Pretty sure I’m going to have to throw half of my things away. I’m told that this has been a problem that was brought up to district manager a number of times and he never addressed it. Diamond and Laquitha are amazing now we just have to get upper management to care about the condition of its facility and its customers the same way they do.
October 28, 2022
Google Public Storage karysanti
Diamond and Laquita are super friendly and have great service! Keep it up!
October 26, 2022
Google Public Storage Maria Sotelo
Lynette was great help to us in finding a unit today thanks a lot
October 24, 2022
Google Public Storage Robert powell
Came in to rent a parking space and Diamond and Betty were very helpful with assisting me. I feel like my vehicle will be safe and secured. Would recommend to his location
October 20, 2022
Google Public Storage Mario Townsend
She was very helpful and nice..
October 18, 2022
Google Public Storage Marlon Mosley
Thanks Laquitha!!! I appreciate your kindness and professionalism!
October 14, 2022
Google Public Storage O.D OVER DOSE
Walked in to public storage to rent a unit. The manager Diamond was very helpful professional. And had great energy! She gave me great service keep it up
October 14, 2022
Google Public Storage David Vaughns
Diamond was FANTASTIC and well versed in knowledge about all aspects of the unit. Very helpful!
October 13, 2022
Google Public Storage JAMES
I just rented a space Diamond and Laquitha was so helpful and I was in and out with no problems. Very great customer service
October 4, 2022
Google Public Storage Michail Jankow
If You try to go there with a semi and 53 foot trailer , You should be very skilled and good.I
September 26, 2022
Google Public Storage JOE PAYNE
Uii
September 22, 2022
Google Public Storage nicole burgest
I rented a storage unit today DIAMOND made this process so easy. She was extremely pleasant, answer all my questions. I truly appreciate her…
September 16, 2022
Google Public Storage Ruben Rodriguez
Came in to rent a unit, the PM Diamond was very helpful, warming and super professional while assisting me to rent perfect space.
September 5, 2022
Google Public Storage Erica Hernandez
Excellent service
August 24, 2022
Google Public Storage Merdene Washington
Laquitha was very patient with while renting a parking space. She was so busy but so professional. Very great customer service
August 21, 2022
Google Public Storage Michel Harris
I love the customer service and she was so helpful #Diamond
August 18, 2022
Google Public Storage Bennie Kindred
Laquitha was very helpful I wanted a space in Chicago but customer service put me somewhere in New York, but she got me together.
August 18, 2022
Google Public Storage Darryl Mcclain
i came in to reserve a parking space for tomorrow and Laquitha was so patient and helped me alot. this has been a stressful time. Thanks so much Laquitha see you tomorrow
August 16, 2022
Google Public Storage Leonteen Dover
Laquitha was so helpful today, I came to rent a space all my questions were answered and I'm very pleased
August 11, 2022
Google Public Storage Edward Walker
Diamond was very friendly thorough and made me feel welcome. Great customer sevice!
August 9, 2022
Google Public Storage Johnny Carr
Very good customer service! Diamond was great with assisting me with renting a parking space. Love the great service she made me feel a warm welcome. Keep it up
August 8, 2022
Google Public Storage Diane Ricks
Came into this location to rent a unit. Diamond was very professional and she was extremely helpful thorough when explaining access hours, and informing me of the rental process
August 5, 2022
Google Public Storage Lina Luna
Came in to rent space. Diamond was very professional anD informative. Great customer service keep it up!
July 31, 2022
Google Public Storage Rakehell Cahden
Diamond was Amazing
July 29, 2022
Google Public Storage gloria Bannister
Went in to ps on behalf of my granddaughter and myself. I’m a old woman, I really appreciate another sista helping out a old woman on a fixed income. We have multiple spaces at this location and the young lady Diamond was phenomenal! Great customer service informative and professional I love her energy! She is helping us downsize to save money! Appreciate all of your help!
July 29, 2022
Google Public Storage Diane Perez
I came in with my sister Sophia to rent Diamond was very helpful and professional and informative
July 28, 2022
Google Public Storage Derek Carter
I came in and Laquitha was dealing with a difficult customer and was very patient. And very helpful while I was renting a storage space
July 16, 2022
Google Public Storage Waifung Cheung
Today is my move-in date, and everything went smoothly. Diamond was very friendly and patient in helping.
July 15, 2022
Google Public Storage Carla Smith
Diamond was very helpful in assisting me with renting a unit. She was very through explaining all the details and access hours. Great customer service keep it up would definitely recommend this facility
July 7, 2022
Google Public Storage Harry Owens
Diamond was very helpful and went above and beyond to explain and make sure I was comfortable and understood everything! Great experience
July 7, 2022
Google Public Storage Michelle Lewis
Had a reservation came in viewed unit the manager Diamond was very helpful and informative friendly spirit. Great info and help with renting the perfect space. Great work keep it up!!
July 3, 2022
Google Public Storage Max Graham
Diamond is the most proficient and thorough storage manager I have ever encountered. Wow. Thanks again friend
June 24, 2022
Google Public Storage Debbie Sandoval
June 20, 2022
Google Public Storage Crystal “Crystal”
Great customer service very patient helpful have not had a problem since I believe I've had the storage unit for the past 6 months and so far so good I recommend this to anybody
June 18, 2022
Google Public Storage Theophilus Carthans
I had a very nice experience when I visited the storage place on Ashland diamond was very helpful and patient she answered all my questions and the store was very clean
June 17, 2022
Google Public Storage brandon murray
Came in with my sis to rent unit property manager diamond was super professional and helpful. Love the spirit she has she is also very thorough keep it up great customer service skills
June 16, 2022
Google Public Storage Gabriel Cho
Laquita was very good customer service was very patient and helped us alot
June 16, 2022
Google Public Storage Daniel T
Laquitha was very helpful and was very professional and welcoming throughout the whole process.
June 16, 2022
Google Public Storage Jorge Hidalgo
i came to rent unit 2021and Laquitha was so nice and helpful she answered all my questions thank you
June 10, 2022
Google Public Storage Eddie Harvey
Came In to view and rent a space with Diamond,super accommodating & professional! Diamond & Laquitha were helpful each time I came to the property! Keep that good energy and customer service stores
May 24, 2022
Google Public Storage AK FE
Diamond was very helpful and professional. She explained all my options and scheduled time to follow-up with me to ensure my needs were met. Great customer service!
May 18, 2022
Google Public Storage Diamond Briana
Omg Where do I begin the Property Manager Diamond is The best she has great customer service she also calls to make sure that emails were delivered correctly I would definitely recommend this location Also me and her have the Same Name which is another Great thing about her..Keep up the Great work Diamond it does not go unseen Periodtt
May 18, 2022
Google Public Storage 새벽4시제육볶는마루쉐
May 15, 2022
Google Public Storage Wayne Madden
Diamond worked very hard to get us a unit that met our needs after the initial unit was not the right size. We appreciate her extra effort and we are. Wry pleased with the unit we eventually got. She even got us the unit for the same promotional offer. Thank you Diamond!
May 2, 2022
Google Public Storage Rebecca Engelmann
Fantastic customer service. The property manager Diamond was very helpful. She contacted me immediately after I reserved a unit online and set up a appointment for me to come in to view the building the same day. She explained everything thoroughly and even swept the small amount of dust in the unit right away. The building is quite large with lots of security measures and reasonable pricing.
May 1, 2022
Google Public Storage Vanetta Williams
April 25, 2022
Google Public Storage Demetrius Harris
This place is absolutely amazing the Manager on-site Diamond is simply amazing she made me feel very welcome I would recommend everyone to please do business with this location and ask for her she is awesome
April 11, 2022
Google Public Storage Desirey Chavez
Diamond has the best customer service. She explained everything to me very well.
April 9, 2022
Google Public Storage Shawn Spence
Diamond was very understanding and patient with me seeing that it was my first time renting. I'm thankful for that and I appreciate her for making sure I fully understood everything
April 5, 2022
Google Public Storage Jashay Pikes
Great customer service skills very nice and fast I love this place chase is a great worker GREAT JOB !!!! I’ll be back
April 4, 2022
Google Public Storage Lillady87 Williamson
Just rented a unit at this facility! The young lady Diamond was super helpful, she is patient very informative and has a great personality! She is good at multitasking and being on top of everything. Keep up great work!!
April 1, 2022
Google Public Storage Jason Browne
Marquion and Diamond were super helpful everytime I come in. Whether it's Jamaica payment or get something out of my unit they're always very kind and attentive
March 30, 2022
Google Public Storage Anthony Mccormick
Diamond was great she was funny and informative her service was beautiful.
March 20, 2022
Google Public Storage Pamela Woods
Came in Diamond was very helpful and profession she didnt mind taking 10 mins out of her busy day to assist me. I love her good attitude and enerhy. Keep up the great customer service
January 13, 2022
Google Public Storage Diana Kimble
Diamond was kind and patient as I have speech problem. She understood me very well & didn’t ask me to repeat myself. She took her time explaining step by step everything that I needed to know about renting a storage unit. She walked me to through the building to see if the unit I wanted was the correct size. Thank you Diamond