Public Storage Self-Storage Units at 1916 N Elston Ave, Chicago, IL

After signing up via phone and given an access code, I was unable to access my space. They failed to tell me access is closed after 6pm.

Tiffany at N Elston is one of the sweetest and nicest people i have met. She was very helpful with my issue.

Service was amazing I’m a POT vender Tiffany had amazing customer service skills and was very helpful.

I really enjoy this public storage lockers they are clean professional hood hours and easy to get too and their mgr Tiffany at the elston location in Chicago is awesome and will take good care of. You !!! Sincerely Robert’s and her mother Jacqueline

Long time customer - this facility is well run, clean, and great with communication. Tiffany the manager was super helpful with a pricing question recently. thanks!

Thanks to the DM for reaching out and providing exceptional customer service

This place is extremely over priced not only did I get my rent for storage up'd twice in not even a year, this place is always changing policies to add on more fees and they are very ridiculous, once you are late 6 days you are no longer able to access your unit as they hold your stuff hostage as if life doesn't happen. I would never recommend nor come back to this place. They love to milk customer pockets!

The customer service at the Public Storage location on Elston is second to none! Mari was the representative that helped me through my reservation process and she was really thoughtful and knowledgeable. I really appreciate her consideration and hard work!!

Tiffany was very informative and very fun she helped me decide on the right size of storage to pick and she was very attentive great Custmer service highly recommended

Tiffany is the best at customer service. She got me in and out. Always with a big smile and willing to help with all your needs. Definitely a better experience than what I've had at other storages.

Great storage location and always clean! Tiffany from the office is amazing, thank you for all the help and great service!

Mari helped me huge, was going to move out and she told me I could transfer to a smaller space to save money. I did and saved me a lot of money, $200 a month.

Have have to say Mari is super helpful and friendly not to mention one hard worker I have have seen her a different locations and she’s always busy. I appreciate a hard worker and think they should get credit when do. Public Storage you got a good one there.

Christina was very helpful with helping me get a great deal!

The best service ever. Loved the team and would highly recommend. Laquita was the most professional and easy to get along with.

I was very impressed with the service I received at Public Storage on North Elston. The staff were very accommodating and helpful throughout the month that I rented a space there. I needed a storage space to stage some of my boxes in preparation for a move and I would highly recommend this location for your needs. Accessing the unit and making payments is easy thanks to the app, but it was the staff who made the difference. Thanks to Rebecca, Christina, and Mary for your help!

Additionally today, I was helped by Mari whom was very helpful as well. Still a 5 star review at this location! Thanks! I've had several different units over the years at this specific storage space and Kayla was extremely helpful there today. I never leave reviews, but felt this was a day I had no choice to leave a 5 star review. Thanks!!

Christina Thank you

I recently had the pleasure of working with Tiffany at Public Storage, and I couldn’t be more satisfied with the service I received. Tiffany went above and beyond to assist me in finding the perfect storage unit for my needs. She was incredibly knowledgeable, professional, and friendly throughout the entire process. Tiffany patiently answered all of my questions and made sure I felt confident in my decision. Her attention to detail and dedication to customer satisfaction truly set her apart. I highly recommend Tiffany and Public Storage to anyone in need of storage solutions. Thank you, Tiffany, for providing exceptional service!

I recently had the pleasure of working with Tiffany at Public Storage and was so impressed with her service that I simply had to leave a review. From the moment I walked in, Tiffany was friendly, welcoming, and incredibly helpful. She took the time to understand my storage needs and recommend the perfect unit size for my belongings. Throughout the entire process, Tiffany was patient, knowledgeable, and answered all my questions thoroughly. She explained the rental agreement clearly and made sure I understood all the terms and conditions. I never felt rushed or pressured, and she made the entire experience smooth and stress-free. What really stood out to me was Tiffany's genuine care and attention to detail. She wasn't just trying to make a sale; she truly wanted to help me find the best solution for my needs. She even offered some helpful tips on packing and storing my belongings safely. If you're looking for a friendly, professional, and helpful representative at Public Storage, look no further than Tiffany! She deserves more than five stars, and I highly recommend her to anyone looking for storage solutions. Thank you, Tiffany, for making my storage experience so positive!

Tiff hooked me up lady know how to bring them customers in and keep em coming back

Do not store your belongings here. When I moved out after a year and a half I unpacked my items to find them totally ruined by water damage. No one at Public Storage will address the issue. Their only response is to take it up with my insurance. The items are gross and moldy. I was paying over $160 a month to “safely” store my things. So upsetting. I wasted so much money renting a space at this location only to find out they were getting destroyed for months.

Tiffany was the best, hands down one of the best customer service experience I’ve ever dealt with thank you for your service

Stephanie, the facility Manager was great!! She accommodated my needs and was very helpful and professional.

Tiffany has been a great help today with getting me started on my storage today

Best service ever tiffany thank you

I'd like to give a special thanks and shout out to one of the customer service people working here. She's very pleasant and incredibly helpful and makes my experience at the storage unit a lot easier.

Great and clear walkthrough by Tiffany. The whole process was simple and quickly.

Very nice facility. I had a ton of questions that Ivory was extremely willing & able to answer!! I’d recommend this to anybody looking to open a unit, you won’t be disappointed.

Tiffany was a great help today

Tiffany was a true help with our move out today.

Came in for info for my unit Tiffany was a pleasure

Tiffany was awesome. Definitely will use this location again.

Tiffany was a great help explain everything step by step

Tiffany was incredibly helpful and walked me through step by step how to access my unit and manage the app. She also gave me some bottled water! Fantastic service, would recommend.

Tiffany really helped me out. And was patient helping me. Appreciate it

Tiffany was the absolute best. She was personable, knowledgeable, and made signing up for our storage space a breeze. I felt comfortable and trusted that we were in the right hands. She even walked us through the app to make sure I felt comfortable on how to access all our information.

Tiffany and her team were great! Would definitely use again!!

Tiffany, of Public Storage at 1916 N. Elston, has been a God-send with her kindness & competency. Thank you for helping me, Tiffany.

Storage unit was nice and clean. Rented it out for over a year. Checking out was easy. I had the pleasure to work with Rebecca. She was friendly and answered all my questions and made sure my move out was as smooth as can be! Thank you!!

The facility is clean and accessible BUT the management could better their communication. I rented a unit for 3 months last year July to October and in September due to heavy rain the basement flooded but I never received any calls, messages, or email until 2 weeks after the flood. I received an email stating my unit could potentially be affected by the flood and I should come by to check it. 2 weeks! By the time I got there - my clothes were molded, my furniture had water damage , woods split, metals rusted,everything was MOLDED to no saving. It happened back in September 2022 and just now in April 2023, I JUST FINALLY SETTLED MY INSURANCE CLAIM. Please work on your communication! People could have their livelihood in your units and even reaching out a day early can help!!

I recently had the pleasure of working with Tiffany from Public Storage, and I have to say, she is absolutely amazing! Her customer service skills are top-notch, and she went above and beyond to ensure that my storage needs were met. From the moment I walked in, Tiffany greeted me with a warm smile and a friendly demeanor. She listened attentively to my concerns and questions, and took the time to explain all of the options available to me in a clear and concise manner. Tiffany was patient and understanding throughout the entire process, and made sure that I was completely satisfied with my storage unit before I left. She even followed up with me a few days later to see how everything was going and to make sure that I didn't have any additional questions or concerns. Overall, I cannot recommend Tiffany from Public Storage enough! Her professionalism, kindness, and dedication to customer service truly set her apart. If you're looking for a storage facility with excellent service, look no further than Tiffany and Public Storage!

Tiffany at Public Storage rocks ! Very helpful and friendly

Tiffany was the bomb bomb.

It's my first time renting a storage space and it was a very smooth experience from renting to moving in all of our things. The property manager Tiffany is amazing and answered all of our questions for the move in. Highly recommend.

Clean, efficient, and safe.

Tiffany working at check in was so helpful and kind! She answered my questions with grace and made the experience so seamless! Easy to unload Uhaul! Equipped with multiple dollies and 2 elevators. Would recommend!

Very knowledgeable and kind

Tiffany (property manager) was exceptionally accommodating after an error was made on my part. Great service, fast and responsive communication, along with easy access make this a great location.

Tiffany was very helpful in setting up our account and answered all our questions, clearly! :)

Betty was extremely helpful with assisting me with keeping my unit at the same rate and got back to me right away to clear this up! Appreciate it so much!

great help needed information on boxes and advice on storing in unit Betty was very helpful

Best service ever Tiffany was amazing

Fantabulous customer service at this location. Tiffany is so helpful; She gives me complete confidence. My decision to use Public Storage is completely validated knowing people like Tiffany are there

I rented a public storage locker at this location on Elston and I had the most pleasant experience. Tiffany is the manager there and from the moment I stepped in she was eager to help in every way. Truly a great person running this operation. Thank you Tiffany I appreciate you accommodating me and my family at a time when we needed it the most. Can't thank you enough! 5 stars isn't enough. :)

Dario gave us an amazing service, thanks for your help.

Dario did a great job helping us with our storage needs

Tiffany was absolutely amazing she made my experience here everything!! I’m sad that I am leaving soon just because I enjoyed her amazing spirit. The space I have is great for a great price

Easy no problem Tiffany was outstanding professional

Awesome service. Office took care of our issues and helped us out a lot.

Betty has been an absolute blessing with her help in an out of my unit. Great customer service second to none

Paid full price a 8x10 they gave us a 5x10 plus the elevators didnt work for 2 days n they didnt give us the $1 move in deal but Betty looked out the best someone could and it wasn’t even her location she went above n beyond for us! If y’all ever having a rough day dealing with storage Ask For Betty! Thank You So Much!

Elevevators were down for last 2days. Had a 16ft truck to unload in basement. Betty was in the office and took her time to make calls and get us a refund and a unit at another public storage

Thanks Laquitha for your assistance on my Rental Space. I was glad to be assisted by you You had me in and out the office without even a appointment in a sec and guided me on what's available at this site on Elston ave. and promotions at this location. If I can leave u 7 stars I would anytime out the day😔 Thank you for your smooth customer service Have a blessed day !

Laquitha was a rock star I needed a space immediately and she saved me

Laquita has the best customer service she is so sweet and funny I have been a customer for years and love great service

Thank you for going the extra mile!

Wonderful experience with Lynette. She was knowledgeable, fast, and efficient.

Lynette did a fabulous job helping me

Like it because there's more then one street entrance

Tiffany is everything everyone raves about on the reviews. Excellent customer service!!! Thank you…

Never thought I'd write a rave review for a storage center but this place rocks. Tiffany the property manager is a superstar and went above and beyond to help us out in a pinch and truly saved the day for our move. The facility was well kept and easy to navigate. Prices for city storage also seem very reasonable. I highly recommend this storage location if you're near the area.

Excellent service miss Tiffany and her whole staff are nice and time saving even down to the lock I highly recommend this location for your property they treat it as if it’s theirs

Tiffany was extremely helpful and friendly ! The facility is clean and I feel safe locking in my storage at this location ☺️

Tiffany was incredibly helpful! Every question I had she was fully knowledgeable and helpful with answering. Very happy to begin renting here!

Sergio provided a wonderful customer experience, I will definitely be using this place again!

Very good place to do business with. Sergio is very easy and professional to work with, helped me out when checking out of our two units Thanks!

Great convenient location, parking and secured area for unloading. Tiffany the on-site agent was great, she answered all my questions and Gave us a tour of the available units.

Love the location, always very clean and the manager Tiffany was very helpful, she made sure that we were able to access the locker and safely stored our stuff. Would definitely recommend renting here.

I had such an amazing experience working with Tiffany! I had a storage unit but came in to upgrade and Tiffany helped me out when she should have been on break! She jumped up immediately to help. She also got me the best deal out there!!! Highly recommend!

Tiffany was amazing. Couldn’t have made my experience easier. Will definitely be coming back to her for my future storage needs

Tiffany SAVED my day. I was moving from a different brand storage facility (the price doubled at the old facility) and when I got to public storage, there was an issue with my unit. Tiffany not only helped get me into another unit, but she moved over my paperwork seamlessly and efficiently — and made sure that my new unit was ready to go. She was such a pleasure to work with and I’m glad she’s the property manager.

Listen this has been my storage provider for the past 3 years. I normally interact with Tiffany and she is always a pleasure to speak with. She is very informative and responsive and always there when you need her! Thank you!

Tiffany has always been out standing and I missed her and her professionalism . She is an amazing manager and I hope to see her back.

I've been to this office 3 times now during business hours and no one is ever here. This location needs new staff

Tiffany was terrific. Rental was smooth, fast and easy!