I've had my items at this storage facility for over 1 year. About 6 or 7 months ago I get an email telling me that my payment would go from $135 a month to $172 a month. I talked to the manager and she mentioned to me that when their property taxes go up then everyone's storage fees go up also. I didn't have a problem with the fee going up but why did it have to be a significant amount? So I decided to close my account. I did find a facility in Crete Illinois that had a decent fee amount that I'm paying now. Good Luck.
I came in to pay my bill and the PM was very nice, helpful and very friendly. Tina even answered the couple of questions I had,it is always a pleasure talking with Tina when she is there!!!!
Gabby who helped us with our Storage Facilities was truly the most professional and courteous staffer at Public Storage! I highly recommend my fellow small business owners to secure your clean, safe and low cost storage facilities at Public Storage.
I believe her name is Gabby but she helped me decide on a great space for myself definitely a great time.
Gabby helped me with my companies storage needs and everything went smoothly. Keep up the fantastic service.
I got my storage quickly and with minimal questions asked. The Public Storage Manager, Gabby or Gab, whatever she likes to be called, helped me through the quick process. I stored my stuff for the appropriate size and price. I would recommend Public Storage to anyone storing the same stuff as me. 10/10 Yes!
Very streamlined experience.
Tina was great! 10/10 recommend!
Gabby was amazing! She went above and beyond answering all my questions with incredible patience. She even went out of her way to hold the door for me. You guys are lucky to have her
I had amazing service at this location! I will definitely use them for my storage in the future! Gabby from front office was very nice and professional. I appreciate everything!
Gabby was exceptionally at her job and assisting me with all my storage needs. Glad I chose this place over the others.
The manager has great customer service skills. She's been nothing but great
Gabby has helped me out tremendously. She is always nice, and assessable. Great person for the store
Tina Kilpatrick-Hughes was a big help to me. Highly recommend her and her storage facilities
Wonderful experience every time I'm there I received the most attentive management that I've ever been around I always enjoy my experience at this location management employees are top 10
Gabby was great, she was friendly and helpful. she helped with all my questions and concerns. definitely recommend!!!! Thank You Gabby for making my experience great!
Tina was amazing. VERY HELPFUL!!
Tina did an amazing job with my rental she know what she was talking about and helped me out alot
Went in to talk about pricing and Tina was very helpful and knew her stuff!!!
Stay far away if you are a storage auction buyer they cheat to get more money for the unit. I won an auction for $10. I called and scheduled an appointment for the next day to pick up once i arrived to pick up the unit the manager said it got canceled then I notice they relisted the unit. They made me drive 40 mins for nothing.
Had a great experience overall. The staff member Gabby was excellent and made the experience smoother. Highly recommend
Great service. The manager Gabby was nothing but great help. Friendly personality. Very knowledgeable. Definitely satisfied with the service and my unit. Highly recommended. 👍👍
Gabby was great and so professional helping me out today . I really appreciate her for taking the time and showing how to download the Public Storage app and how to use it .
I moved out of my storage unit April 30th and nobody was in office to check me out. I’ve been calling since the 30th with no answer and I’ve went through the website to inform them of a move out and they still haven’t checked my storage unit to close out my account. This is extremely unprofessional. They need to either hire more people cause no one is ever there to speak to me or nobody ever answers the phone.
Gabby helped with our move in. Couldn’t be happier! Great facility
Nathan was very helpful and helps pick a really good unit.
Tina was very helpful and very welcoming. I was able to get the answers to my questions.
Nathan was very helpful when it came to renting my unit he made the whole thing
go smoothly
Nathan was really helpful when it came to renting my new unit the property I'm storing at is getting new improvements making this a state of a art property thank you again Nathan
Tina is extremely helpful & knowledgeable. Tina was very very helpful !!
“5 stars Tina “ !!!!
Apparently I have 1 returned check in over a decade, and I am told I can not submit checks anymore. Your business will soon stop taking cash, leaving the only way to paid is by credit card. This is stupid.
I’ve been with public storage for 30 years . I love the customer service . I really love the public storage in Chicago Heights , the manager name Nathan make you feel like family . Nathan is so genuine to the point you’re happy to make your payments .
Everytime I call or go into the office, Nathan is always so helpful and polite.
Very professional!
Nathan was helping Me after my other unit got a leak it and he showed me how to do the insurance claim and how to transfer and then helped me move some of my items into the new unit
Thanks Nathan
Nathan,
So I came in today because I had questions about my reservations and wanted to see if I could change the date. I will say not only was Nathan very helpful he was very informative about the different size storage rooms. I am currently in the process of moving so this is all new to me and he made the entire experience very smooth. I will definitely recommend to my friends and family especially if he's working there to help us. I want to say thank you from the bottom of my heart I appreciate you.
-Autumn
The staff James is very courteous,helpful, and professional.
Called to ask questions re: getting a storages space. I was given lots of info and was given great customer service thank you Tina for your help
Tina was very nice helpful and professional.
Property manager was extremely helpful and kind
HAD questions and the Property Manager was Very helpful and knowledgeable THANKS AGAIN TINA APPRECIATE ALL YOU DO!
Great customer service here
Tina was very helpful, and had very good customer service.
Dreary location. Run down area. Glad I'm out of there.
Jade was a great help really enjoyed renting with her she needs a raise!
The Attendant, James was very helpful. Thank you sir.
If you’re looking for good customer service with a few laughs.. You HAVE to go see Jay!!!
James the Property Attendant was very helpful, knowledgeable of the job, cares for the customers and has outstanding customer service. Recommend storing your goods at any Public Storage this young man is at.
Corporate is not in sync with their office staff. Corporate expressed different rules from the register clerk, providing a negative customer experience.
Clean and friendly! 10/10
Prices are entirely too high. I used my own house as a storage unit for the price quote I was given.
What a nice way to rip people off! Way too pricey for storing your property. Use in emergency situation only.
The place is clean and nice. The staff is nice and friendly especially Jenny. She is always so nice and pleasant.
The customer service at this facility was phenomenal! I recommend this place to all my friends and family who are looking for a great storage place!
Jenny has always been very helpful answering all my questions and very friendly
Very friendly and helpful. 100% recommend
Great location always friendly and helpful staff
James was extremely knowledgeable and professional in helping us with our storage needs.
I didn't get the guy's name but he was super helpful and was able to modify the agreement that I already had paid for without attitude or you know the usual run around. Overall great experience and help me set up the app to make everything so much easier
Too expensive. They have by been going up on the rates quite regularly. I asked the service representative why this was and he said each location is independent. All the rates vary by location. Both facilities up the road are cheaper and retained their rates while mine has doubled...
Dwayne gave us excellent service. He was very knowledgeable. He answered all of our "many" questions and concerns. Great place for storage with great prices. Thanks again.