Tracy was great. She actually was able to save us a substantial amount of money every month. She is very friendly and went out of her way to help us.
Stacey and Tracey were amazing help and really guided me through the renting of my spaces , could not have done it without their help! Very professional and great to work with! Clean and easy storage facility with good price!
Tom and Tracy did a great job helping me out today making it a smooth and easy experience getting my new storage unit:)
Tracy is amazing. She takes time to visit even though she is busy. Very accommodating. The facility is always nice and clean. Would recommend this place to anyone.
The move in process was easy had everything I need thank you so much
Clean, easy access, and great customer service!
What an awesome facility. Booking a storage unit was so easy and the facility is clean and well played out for easy access. Tracy the manager is very nice and made the entire process painless. I highly recommend 10 Mile Storage Facility.
Tracy was excellent to work with. She was knowledgeable and super helpful with our storage rental process. It was great to receive excellent customer service!
Definitely the best customer service of all time. Tracy, it was a pleasure doing business with you. You are absolutely amazing and helped me through what I needed with no problems simple and easy. You were very respectful and professional towards me and that goes along ways. I definitely recommend going here for your storage needs. Very friendly place and I plan on continuing by business here. Thanks again Tracy
I’ve had the pleasure of working with Tracy at Public Storage, and I can’t say enough good things about her! From the moment I walked in, she was welcoming, professional, and extremely helpful. Tracy took the time to explain all of my options, answered every question I had, and made sure I felt comfortable with my decision. She truly goes above and beyond to ensure a smooth and stress-free experience. If you need storage, I highly recommend stopping by and asking for Tracy—she’s fantastic! Thank you for making everything so easy, Tracy! -David B.
Tracy was absolutely amazing! Very personable and knowledgeable. She made everything sooo easy.
Very well organized and very friendly and helpful people looking after the facility. Easy access and great location.
Tracy is always great to work with and easy to talk to. I've had a unit for almost a year with no issues at all. Good rates and A+ customer service! The app is also well designed and easy to use!
Tracy, with public storage at 3959 N Ten Mile Rd, Meridian, ID 83646 was so "AWESOME !!!" to work with. We were in and out signing up for a new account in no time at all. She personally showed us a few units as options, and we were set. While being on site the past few weeks, filling up the unit, Tracy stopped by our space to simply say hi. Love that she is checking on things, and seeing that our storage needs are taken care of. So far a great experience at this location!
The Thompson's
Great people running the place, very helpful.
Extremely annoying to try and get a unit from. Refuses to answer questions on pricing. Is more interested in asking where we are moving from, if we have ever rented there before. And why we think we need the specific size we are asking about. Tried 3 separate times to ask for the price and was met with questions instead of an answer.
I can’t say enough good things about Tracy, the manager. She is truly exceptional at building relationships and always goes above and beyond to ensure her customers are happy. Tracy is incredibly dedicated and hardworking; you can tell she genuinely cares about her customers. I have had six units here so far, and her follow-up and attention to detail have been nothing short of amazing. She is always on top of her game and makes every experience seamless and pleasant. Tracy definitely deserves a raise for her outstanding work. I’m so grateful to have met her—she’s simply fantastic to work with.
Tracy is the most helpful and friendly person I have ever done business with. Goes above and beyond. Made moving into storage units painless.
Miss Tracy is an awesome part of your team, keep her happy
Holy cow! Tracy is the best. We moved to Idaho from out-of-state and I called a couple other storage units while we were still out of town to see if we could get the ball rolling and nobody was that helpful, but the moment I got on the phone with Tracy, I just felt like everything would be taken care of.
She was incredibly informative and has helped us throughout this entire process.
I’m not a big “Storage Unit” guy…. Always grew up with the idea of trying to store your stuff anywhere else that’s free before you go pay somebody - But my experience with Public Storage has been so seamless and easy that it has been worth every penny
10/10 would recommend to anyone
Tracy was very helpful with switching my unit and gave very friendly service.
Tracy did amazing! Happy and helpful, great employee:)
I have nothing but good things to say about the facility and more importantly the service that I received from Traci. Easily the best customer service I’ve experienced at a storage unit.
Tracy gave me a call the day that my unit was available and informed me on all the information I needed to know. This company is well thorough and amazing. I haven't even moved my items in yet and know that they're going to take great care of it. I wouldn't want to go anywhere else!!!
Tracy and Stacy at the Ten Mile facility are 5 star, they go above and beyond to help thier clients. I have met with Tracy several times concerning my storage unit and she is awesome. I have a business in Meridian Idaho and would definitely hire her to work for us, she is great with clients, not only me but I've observed her dealing with other clients and she definitely has the right stuff. Thank you Tracy!!!!
Clean site. Amazing customer service.
Absolutely incredible service!! On location manager is truly over-the-top helpful, thoughtful, thorough and organized. Prices are great. The property is clean and easy access to everything. I priced out everything in this entire area and this is the one you want! -if they have availability.
Tracy has restored my confidence in exceptional customer service and that is does still exist! What a great experience getting our account and space setup and she has followed up to ensure all our questions are answered. Highly recommended that anyone takes notes and learns to prioritize their customers as Tracy does here! Great facility, very clean and easy to use!
Tracy was very friendly & knowledgeable. Also very helpful!! Public Storage is very lucky to have her!!
Absolutely first class service, the manager bent over backwards to get us what we needed. She guided us through the process, making sure we got the right size locker for our needs. Highly recommended five stars.
What a wonderful experience, very nice and helpful. We chose the wrong size and were able to find the correct size and saved us money. Thank you for helping us
I called with a couple of questions. Loren went above and beyond to make sure my questions were answered. He was kind and helpful, even though the unit I had questions about was not his, as the call was forwarded to him. I am impressed by the customer service. Stacy or (Tracy?) also called to see. if we had any questions or if there was anything she could do to help us. The company seems to be customer focused.
I just have to say that Tracy the property manager at the 10 mile Public Storage is amazing!! She is so knowledgeable, helpful and very professional! The property is well kept, and I just want to say thank you for making things so easy for me!!!!
Best Customer Service I have encountered in a long time! I had to do this from California, trying to locate storage for a company project at the last minute, and Tracy went above and beyond to get me dialed into a unit right away. Upon arrival, the unit was clean, easy to access, and ready to go, as stated in our contract. I made a handful of calls to Tracy, and every time, she was able to answer my questions when needed. She did not disappoint. I definitely recommend this location, because you will get what you need when it comes to storage and great customer service. Thank you, Tracy, for everything 😁
The ten mile location is a great setup. The on site manager is awesome very helpful!
Randomly picked this place over the other storage units in the area and I have been happy with the facilities so far. Clean space, fair price. I recommend going inside during business hours and introducing yourself to Tracy. It may be worth your time to know the staff who looks over your things.
After going through a pretty inconvenient experience at a different facility I was referred to this location, best thing that could’ve happened to me, I found not only a great option but amazing service from Tracy, it’s great to find kind people that you can clearly love what they do and take pleasure in helping customers, I highly recommend this place, very well kept and great customer service.
With Tracy on duty quality customer service is not a thing of the past. She found the solution to my problem with a unit in TX, something the TX office could not fix. She was quick, knowledgeable and friendly. She used every resource available to figure out the issue, she did the work. I would highly recommend this location.
Tracy is exceptional and an irreplaceable asset to Public Storage. My family and I had been struggling and had to move in with family so all of our belongings are here. She has always been extremely empathetic to my situation and has done everything within her ability to help us as we continue to overcome adversity. On a personal note, because of her kind and non-judgemental character, I have often shared my issues with her and she has helped me to see a positive perspective to my circumstances. Thank you Tracy! I also have been very happy with corporate customer service who is also very professional and understanding as well. Thank you Public Storage !!
This is a very nice and safe storage facility with an exceptional site supervisor, Tracy, who has been extremely helpful with our move-in! She's awesome and makes sure you know how to get ahold of her or leave a message when she's not on-site being that this is a self service location that does not always have staff on-site! She really cares about your experience at her facility which is hard to come by these days, we really appreciate having someone who takes pride in their work and cares about the well-being of her customers and their belongings 😊
Love this location and the incredible service. Tracy is the bomb. Very friendly, knowledgeable and accommodating. Made my storage move amazing.
Have two units here and Tracy has helped me out with exceptional service
So... I will be as short as I can. I have had 4 storage units over the last 20 years in multiple states. I have never, never been treated like a good person or regular person with a need like I have with Tracy. Most times folks at these facilities treat renters like a bother. She took the time to ask my needs to fit my needs
Asked me about my family and and kids and made me feel like a real client! Every other place wants you to rent and forget! Just pay thx.. Tracy is a rock star and will fit you with what you need! A+++++++!
The Property Manager Tracy at this Public Storage (3959 N. Ten Mile Road, Meridian ID) is THE BEST.
She is Extremely Knowledgeable,, Professional and always Helpful!!
I have used multiple storage facilities and Tracy hands down has made this rental experience my best ever.
So if you are looking for a storage space look no further than Tracy at Public Storage ( 3959 N. Ten Mile Road, Meridian ID).
What an asset Public Storage has in Tracy at the facility. We have been renting there for almost 2yrs and she has been the most helpful , respectful and courteous person ever. Every time I go to my spaces (at least twice a week) she is out on her cart either cleaning, picking up debris or checking on the units. I truly appreciate all she does for us and it is a worry free pleasure storing a few of our prize possessions at her facility. Thank You Public Storage and Tracy :)
They have great security there and a day worker on site! Tracey she is GREAT! Go online for better storage deals then just walking in and renting. For afterhours rental or if u have an online reservation when u go into the office they have a kiosk with people there that can help you with everything. They also have a really cool app that lets you bluetooth open the gate or pay your rent and when you sign up for auto pay it enters you in a $1000 drawing! How cool is that! If you have home owners or renters insurance you dont have to have the insurance offered and they refund you the $15 after 30 days. We got a great deal in a 16x30 storage space! The only draw back I have experienced is the hours the close 9 PM.
So much to say in a short post. You can pick and reserve and pay and access your storage unit on the internet and through the app but you would miss out on the best part of this location. That is Tracy. She will call and check on you and ask if you have any questions regarding ALL of these things that you can do by yourself. BUT you guys know we always have questions and a real live person is so nice to help you just in case. Oh yeah and they have the best prices in town right now.
Today we rented a unit through Tracy at 10mi Public Storage. She was AWESOME! Had a few hiccups in our part setting it up and she was great helping undo our boo boos!
I would whole heartedly recommend this location. Thanks for getting us set up Tracy!
Tracy was very knowledgeable of the facility and super friendly!
Tracy was so kind and caring. I went in to cancel my storage unit, and forgot why i was there because of friendly and casual conversation. Great customer service, if i ever need another storage unit. I know where to look.
Super nice place. Excellent staff to help you out and to give great info.
I cannot say enough good things about my experience!! Tracy first off (Ten Mile-Meridian, ID) was so clear, a very good communicator, and made my experience so easy and less anxiety driven.
So thankful this place has self service by kiosks and I was able to get in my storage unit asap and on a Sunday- most places are closed.
I’d previously looked at other places and it was so complicated and I was asked too many details just to narrow something down.
She knew exactly what would work for my situation, helped effortlessly navigate my situation WITH me, let me know of a special going on, and was so kind when I interacted with her at my earlier than expected departure.
I met her later in person as I departed earlier, we had some laughs and she genuinely was interacting with me while accommodating my needs!
Everything from downloading the app, getting the keys ( ready for you when arriving at the direct unit), gate access code (manual or from the app), to my earlier departure was so smooth, I will recommend them to family/ friends and have already talked about it on social media.
This place knows customers and their needs, offering ways to intuitively navigate without the hassles. Simplification is so much better when stressed from moving or storing items short or long term! Thankful! :)
Tracy has been an amazing help and has had great advice to keep costs down and to overall meet my needs. Super easy to do everything online, also, which made it easy for me coming from out-of-state.
when i changed my credit card payment, i forgot to put in auto pay and they called me to remind me to put on auto pay, the place is clean all the time,
The manager at my Public Storage is one of the nicest and most helpful people I have met! She took the time out of her busy schedule to show me the availabile units, sent me the lease documents, walked me through the check in process and even called me to ensure my move-in went well. I wish every business was this well run!
If you need a place to keep your things safe this is your place!
I’ve been here since around September 2023 and the property is always clean, well gated and safe. The gate is always working and it’s so easy to open with your phone so you don’t even need to get out when it’s cold. There’s 24 hour surveillance.
And the best thing is that the property manager Tracy, is amazing! She helped answer all my questions and got me into a unite in a convenient location for me. And even after I got a unit too small she made it so easy to transfer over to a bigger one. She is honest and will go above and beyond to find you the best deal!
I seriously have no complaints with the property or management.
I just got off the phone with Tracy at the 10 mile branch. She is amazing she help me get through the process got me into unit ASAP and was very helpful. She called me back to make sure everything was great and I was able to get everything done. If you need any help at this branch, you need to talk to her she is amazing.
Working with Tracy to get my RV storage spot was awesome. She was very knowledgeable and took the time to explain all of the details including giving me a list of the open spots and letting me take my time to decide which one I wanted to choose. She went above and beyond to show me how to use the app and test it out to make sure I could open the gate and access my storage spot. I highly recommend this Public Storage spot and Tracy is a huge reason why!
Tracy deserves a raise!!! Patient, sweet, helpful and the cutest accent this side of the Mississippi 😌
Started my rate 300.00 for 13 x 30. Monthy the rate goes up. Now at $374.00 Over a 3 month period? They bump you up once in. Every month. Oh and the fine print late fee is $71.80 before tax. Crazy.
We chose Public Storage because of their affordable price. Wow, were we wrong! In the span of a year they have raised the rent over $100. Starting to be too pricey.
I live in California and have been renting storage for family members living in Meridian we no longer needed the storage space. I would like to thank Tracy (Property Manager) for all of her assistance with vacating the storage space. Being remote she kept me informed on the state of the move. She is a professional and cares for the facility and the people who use it.
Easy to deal with and mobile access
Everyone we have dealt with it at this Public Storage site has been exceptional. We signed up originally the end part of May, our needs have changed to where we now need a bigger unit. The transition has been seamless, Manager Stacy, Customer Service Specialist Tracy, have all been shining examples of what customer service should be. We would not go anywhere else for our storage needs.
Joe and Theresa
Tracy was awesome! Super helpful and so friendly!
Tracy was incredibly helpful and kind. She made moving in and out very easy. She even went out of her way in helping me with a task when I had to move out. Thank you, Tracy!
They’ve raised my rates 130% in the last couple of years, and had a broken gate for months. It was stuck in the open position the whole time so anyone could come and go as the pleased.
Edit: Gates broken again (as you can see from the night time pictures). When this happened months ago I was told that they hired security the first time. I just drove around the whole place. There was no security.
Edit: gate was broke again last night (5/22/23)
We appreciate Tracy ❤️ At Ten Mile public storage Facility. She went Beyond the call of duty to help us out to remain staying at an affordable price. Tracy is such a nice informational, understanding, friendly caring lady. Thank you Tracy 🥰
Yvette
Friendly and helpful staff with both locations we have used, Warren at Ten Mile is great! Also space size for price was ok. Would rent from them again.
Great customer service. Tracy stayed late to help get our spots one evening. She spent way more time than she needed to, showing us units even though she was off the clock. Found exactly what we were looking for! Thanks Tracy!
Tracy was very good at explaining everything and making me feel welcome. I felt very comfortable and was very happy with the customer service and care.
IF by any chance you get to deal with the property manager on Ten Mile in Meridian you will not find anyone more helpful.👍👍 Public Storage across the US have a gift of picking great helpful people to work at their properties .. it’s one of the main reason we go to Public Storage BUT Tracy at this property is exceptional and we so appreciated it this past weekend . WE LOVE THIS BIG PUBLIC STORAGE .. it is EXTREMELY NICE AND SAFE!!! THANK YOU TRACY. Ten ⭐️’s on 10 Mile
Staff has been great... they've checked in with me along the way n after my move date. Professional n friendly. The units were clean n easy to access with large moving truck. Totally happy with experience!!!
They literally raise my rent by about 60% over the past few months. Do not trust this company.
Friendly. The raised our rates after a few months but allows for monthly moveout with out notice.
Michelle was absolutely excellent. Amazing customer service and helped me with all my questions and inquiries. I don’t see this kind of customer service very often anymore, so praise is much deserved for this wonderful lady. Thank you Michelle!
Place is clean, organized and lots of room
This is the worst company to rent a storage unit from. They don’t value their customers.
The rest has been raised so much I can hardly afford to pay for my unit.
They are unwilling to help disabled veterans out to come up with a payment plan.
Everyone I talked to keeps saying it’s policy and they can’t do anything. I’ve had a unit there for almost 5 years. When this location was Extra space storage. The management there was always willing to help out the local veterans. Even had military rates.
Public storage is the most money hungry storage place I’ve ever come across.
After January 25th I will no longer give them my business.
And it’s in the shear fact they don’t value clients that have sacrificed a lot.
I’ve been out of work three months and they don’t even have the heart to help a long time costumer out.
It's clean and nobody bothers you and people are friendly too
Would love to be contacted by the owner. There was no staff to ask questions. I rented a 10X20 unit and the size is actually 7.3X18(ish). I literally need every foot.
I rented a space via eRental. Smooth move in and the management is so awesome!
Great customer service! We were needing to get in a day before our set reservation date and Warren was able to meet us after hours to help us finish up our reservation and get into our spot! He really did us a huge favor!
Easy access. Great facilities. Getting a unit was easy.
The staff at this location put on a master class in communication. Every question, need, concern, etc, is resolved with a kind and timely response. They go out of their way to make you feel like you are their only customer. Thanks! You all are awesome!
Michael at Public storeage was a great help to us! He is an A plus representation for the company! Happy with our covered storeage spot.
Very nice, clean, well run facility. We were there 3 yrs. The staff was extremely helpful. We had the best space #751 for our 37' travel trailer. The only reason I'm giving it a 4 is that they raised the price $60/mo and we could no longer afford it.
Say hello to Michael and give him our best.
Michael was great, very helpful and professional!
Michael was most helpful and accommodating. Thank you!
Melody was very helpful and friendly! I appreciated how quick and clear she made the unit rental process and I would recommend this business. Thanks Melody!!
Great service and clean storage. Micheal was an amazing help, we thought we would need more space and he worked with us ended up not needing it but communicated with us and was willing to help us out.
Michael provided professional service, resolved all my issues in a timely manner!
Marti was able to resolve an issue with my reservation in just one phone call. She went above and beyond. She was friendly,empathetic and professional. What a great experience. Give her a big raise.
Nice place , very clean , great security gives a feeling your stuff is safe there. Lots of cameras to keep an eye on things . The prices are great too in comparison to other places. Overall , this is an excellent place to choose to store your things . I know it’s been just right for storing my extra truck. The staff are especially nice and respectful. Thank you public storage ✌🏻👍🏻
Easy reserve and online payment. Never had to walk into the office. Fyi when renting a new storage. There is a lock included which I was not aware of. Property vert clean and clear directions along with web assisted directions. Overall great exsperience. Thank you
Micheal was a wonderful worker and helped me very much!
Absolutely loved working with Melody! She was a delight and went way above and beyond to help me! She made calls on my behalf and called me back with info! Had me come in the office and was so so wonderful!! Thank you for being awesome and helping with me!!!
Best service ever - not exaggerating either. Melody went the extra mile to get me my two storage units. This was after much searching elsewhere, so she made me a satisfied renter. I highly recommend the Meridian, Ten Mile Rd Public Storage.
Michael was very helpful in assisting me renew my contract. Great customer service!
Best experience of all storage spaces I've used or called, and I've used a few plus have recently researched and called over 10 to find what we needed for our move. Melody went out of her way to provide for our needs. Mike also did a great job working with Melody's notes, calling her to confirm our reservation details etc. Great people! Prices are great too. Highly recommended!
Michael was awesome.. Highly recommended.
This place is a sham, many fees, besides rental, they prorate the month days in the month that you start the rental but do not prorate the prepaid fees when you vacate the unit. Find a different rental place you’ll save money!!!
Melody at public storage is amazing! She is friendly, bubbly and made the experience super easy! Thank you!
Beautiful facility and Melody was so helpful switching/upgrading units when I made a mistake and rented a unit that was to small. Personable, quick and efficient, wonderful representative. Will absolutely recommend.
So thankful for Melody for answering all of my moving questions! Made the process so easy!
This Public Storage is super friendly and super helpful. I had an easy time figuring out an ordeal with my storage. Melody was a super star and made the experience fun.