Public Storage Self-Storage Units at 94-1128 Ka Uka Blvd, Waipahu, HI

I rented a 5x5 storage space at this location. In the span of less than a year, the storage fee went from $86.91 to $124.61 per month. If that wasn't bad enough, a month later, it went up to $163.35, per month. That tiny space isn't worth half of that. There is no way in hell raising the rate by $76.44 can be considered normal. When confronted about this crazy amount, the only thing these criminals say is that I signed an agreement indicating that all units are subject to a rate increase. They literally hide behind this as justification to jack up the rates to any amount they want. A rate increase is fine -- but two in less than one year, for a little 5x5 unit, totaling $76.44, is insane and should be illegal. I do not recommend this facility -- or any with Public Storage. The manager should be fired for running such a shady operation.

Erilinne and Bran have been great assets to your team. Always friendly with an awesome smile, and going the extra steps to make sure the storage units meet my needs. Mahalo, excellent customer service.

Great customer service in time of need.

Had top service with Erilline! She answered all our questions with excellent detail.

Erilinne was super friendly and helpful. I made a reservation online and went in to see the space. Decided to rent and set up was quick. 😁

Bran and Diane were amazing!! They helped us so much! Great customer service 👍🏼🤩😎 highly recommend this storage and also Waipio Uka!! Also Ka uka is the BEST!!

Very happy to get a lower rate offered

Great location, wonderful service and affordable pricing. Maria was pleasure to work with. We will be using them again in the future for sure.

The patience and professional manner of the staff is exemplary. A+ staff. Visited on 3/4@4pm.

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This is one of the best locations! There is adequate parking, usually enough available carts, climate controlled, carpet throughout, steel walls, etc. Also I haven't noticed any red flags regarding pests. I feel safe when I'm here and am able to sleep well at night feeling like my things are secure. The best thing about this particular location is their customer service and I would specifically like to mention Bran, who is the friendliest, kindest, most helpful person I have met in many years. Her willingness to go above and beyond caught me by surprise, blew me away, and really made my entire day and more. You never know what someone is going through, and experiencing her ability to make me feel valued and like an actual human (not just another customer) spoke volumes and touched my heart. Without a doubt, she is there to do more than her job description because this one really shows up for work more than just physically. I don't know what she gets paid, but it should definitely at least match what she puts out for her customers. It's been way too long since I've encountered someone so helpful and I commend her for everything. Bran, I truly and sincerely appreciate you! Keep it up, you will move mountains! Review readers - choose this location, you will not be disappointed.

I love the local island feel of the staff .. they are very friendly and helpful... awesome experience and customer service... 5 stars... Mahalo public storage...

Been renting here for over three years and never had any issues. Staff is always so helpful and is looking out for the customer. Thank you Fern!!! You da best!

Amazing customer service working with Bran.

This is my first time getting a storage unit. Bran, the office manager, made the entire process very easy and simple. She walked us through a couple of options for location of each storage unit. She showed us each step to using the elevator. I feel confident that Public Storage has taken a lot of steps to keep everyone’s belongings secure.

Came in to open up storage. And not only was I greeted by the worker name Fern she went over and beyond to help me. She answered all my questions and was very knowledgeable of her line of work. She was very pleasant and her positive attitude is what drive a business to have people to keep on coming. Best experience thus far coming here :)

My daughter recommend me to Pacific Storage; she had so much positive things to say. So she took me there where we met Bran. She’s so friendly, cares about her customers and knows them by name. I personally witnessed it when she took us to look at the different size units. Bran is very knowledgeable about her job and answered all my questions. I was impressed and satisfied. She deserves a raise because it's hard to find people like her who takes pride in her job. Wish there were more people like Bran. THANKS BRAN!!!!!😄

Great Customer….The Young Lady Who Help Me Was Very Knowledgeable And Help Me Find the Right Unit For My Needs

Have been a customer for 2 years, and so far, it's been good

Michelle helped me with my payment change and also for setting up my online acct. Thank you for your help!!!!

Fern is awesome!!

Maria was a wonderful help. I been to many Public Storages, and this one by far is one of the best ones with customer service and professionalism. Thanks again Maria.

My first time visit at the Ka Uka Blvd public storage was helpful and informative. Lou helped me out and got what I needed and made sure I understand what I’m paying for. I’m blessed that Lou was there to help me and would definitely refer him to everyone.

Just wanted to say that Brand help me out in getting exacty what i wanted . She provided me with excellent customer service and she made my day . Thank you Public Storage .

Lou is a great person friendly upon arrival. We are first time renters He gave us important information about the ins and outs of the company. The place was clean and well maintained. Great experience.

Great and friendly service.

All around excellent experience!!!

Great service, Lou was very helpful!

Place is new looking, staff nice and helpful, decent security (camera, door access codes...) area around it looks safe

Great service and cut and dry explanations. Lou and bran where great, well informed, and easy to understand when they explained their services

Bran is awesome and always a HUGE help! Thank you for providing excellent customer service!

Highly recommend this place that is convenient near my home. Love the simply access that I get in and out of my storage with the app. As for service, Bran is amazing sales representative, and she was open to answer all our needs and questions we had. Highly recommend seeing her for future inquiries:)

Fern was excellent and made sure I was a valued customer by giving me a better rate on my Unit. 🤙

***UPDATE*** The leadership (Chanda) contacted me and followed up regarding the issues. I really appreciate the follow and I'm glad your team is monitoring feedback, thank you for making it right. I wanted to like this place but while their the elevator broke and had to use stairs, no thank you. During that time I had to ask for a discount because I couldn't enter with my items. They do NOT prorate when you exit a unit and I wanted to leave on the 6th of the month. I lost about $300. The restrooms aren't open unless a staff member is present.

Fern - So excellent!!! Thank you for your smiling face and awesome service in getting my new unit! This place is perfect!

Had such a great experience with Fern paying my bill . She was very friendly and informative . Mahalos for the great service 🤙🙏

Bran was extremely helpful in taking care of us! We were unhappy with a unit at a different location and she helped us get a spot at this location seemlessly. She took care of all the logistics and gave us the best customer service we’ve had in many years! Thank you Bran!

Bran and Fern Is very informative in questions that if we have any Problems for they are always helpful and take their time and Patience to solve it for Us! I am satisfied that My Stuff stored here is Secured and Safe and mosr of All close to where I live and is Convenient for Me!

Bran was very helpful in helping us upgrade our storage unit to a bigger one. Very easy process and it was fast. Will definitely be back!

Had a great experience at this location. Bran was so helpful and courteous when I was buying boxes. I’d recommend this location to anyone looking to rent a unit.

I went to Public Storage to transfer my unit to another one, Bran was so helpful in helping me with the transition she literally took the stress off of me . She looked for a better way to help with the units, pricing and moving. You really need to acknowledge them! They do such great work! I like being at this location because of its friendly staff and the cleanliness of the property. I also like that they're very easy to communicate with.

This is my first time getting a storage unit, and I wanted to see the unit before renting. Bran was SUPER helpful in explaining how everything works with renting a unit and what to do if I decided to get one. I am so glad I went with this location. She is SO helpful and patiently answers all my questions! Good price, great staff, and a clean unit = happy customer!

Huge shoutout to Bran for being so patient and helpful! I was in the middle of moving units and Bran was very professional and knowledgeable, and made this process way smoother than I could ever imagine. If I could give 10 stars I would! Thank you again, Bran!

Chandra is awesome!!! Helped me with all of my questions and helped me save on my current unit! Thanks to her I’m not transferring :) a plus in my book!