Public Storage Self-Storage Units at 99-819 Iwaena Street, Aiea, HI

Most absurd customer service. The office is not manned during business hours. If you call their number, you can leave a voicemail for the Property Manager who never returns calls. Their elevators and carts are sometimes inoperable/missing. You are on your own if you encounter this, as there is no person on site. Basically, speaking to a human there is hit or miss..... best way is to camp out in front their office till they show up. The following is excerpts from the Public Storage On-Line Chat Feature.... unbelievable. >>> I apologize for the unresponsiveness of the field management, however, the office is only available through appointments. If you want to speak with the property manager, I can schedule an appointment for you tomorrow at the earliest time available. Would that work for you? Zardius A • 2:47 PM >>> I apologize but the field management is not always in the rental office. The facility is appointment-based. ZA The office is open for an appointment tomorrow from 130 AM to 5:30 PM. What time would you like to schedule the appointment? Zardius A • 2:49 PM >>> I am sorry but since the rental office is usually unmanned, it is unlikely that they will return your calls. Zardius A • 2:50 PM >>> I apologize for the trouble, however, it is how the facility is set up, and the field management is only available through appointments. Zardius A • 2:56 PM >>> I see. Unfortunately, the only other option is to complete it at the rental office or at any manned Public Storage facility in your area? Zardius A • 3:01 PM >>> Let me check. Please hold on for a second. ZA Thank you for patiently waiting. Upon checking, it shows that all the rental offices in your area (Hawaii) are appointment-based. Zardius A • 3:05 PM >>> I understand that this is not the outcome that you expected. However, this is the only option. I won't be taking much more of your time if there is nothing else. Since you will camp outside the office, you can contact us again once you have decided when you would like to schedule the appointment. Thank you for visiting Public Storage. Enjoy the rest of your day. Zardius A • 3:08 PM

Rented a unit for a little over $100 (with taxes) back in January. By July I got a notification saying it would be increasing to $137. That’s a 37% increase in just 6 months. Apparently, it’s every sixth month they increase their rates. Within a year I’d be expected to pay $187 for essentially a broom closet that I had. Who knows when it stops. 74% rate increase per year is worse than the rate of inflation. I’d rather sell my belongings. Plus you’d think at those prices they could fix the pot holes around the parking lot and have an automatic exit gate so you can just drive up and leave. Why do I have to enter my code to exit? 🤷🏽‍♂️

don’t let these reviews fool you. This was by far the WORST experience I’ve had with a storage company. Made a reservation online for a 5x5 storage unit ON THE 1st FLOOR to move in the following day. When I got to the storage unit, the unit I reserved had a lock & neither Deenie, Hau, or their “branch” manager Chanda had any idea that THE UNIT WAS OCCUPIED BY SOMEONE ELSE. It took them 30 minutes to figure out what to do. I waited PATIENTLY for a solution because I needed to move my belongings in asap. They offered me a 4x4 & a 4x9 unit in the meantime & that took another 30 minutes to get that reserved. By that point, I wanted to talk to a manager because the ladies were clueless on how to handle the situation & the both of them were hesitant on giving me their manager’s number. Finally, they gave me the 4x9 unit on the 3RD FLOOR which wasn’t what I reserved & Hau stated, “the only advantage for the 3rd floor is that the 1st floor floods when it rains so my stuff would have been DAMP & critters would get into my stuff easily.” I settled for the 3rd floor unit to be able to move the rest of my stuff until I found a better storage company. After over an hour, I finally get assigned the unit number & I go upstairs to find ANOTHER LOCK ON THE UNIT. I was pretty upset so I went downstairs to find HAU & when I told her it had a lock, she chuckled & said “yeah I was gonna follow you up because the lock is ours.” So we go back upstairs & for the billionth time, I asked to speak to her manager because I was tired of them beating around the bush & I didn’t want to lose my cool on the ladies. She STILL HADNT GIVEN ME THE NUMBER. She opens the unit & it was the raunchiest thing I have ever seen with a putrid smell. By that point, I asked for a refund & she said she “couldn’t” do it that day. By the time we got back down to the office, I had already wasted an hour & a half of my day & demanded a refund from the manager & HAU STILL AVOIDED GIVING ME THE OPPORTUNITY to deal with the manager to voice my concerns. Once she had seen that I was vividly upset, she finally let me talk to the manager & she was “processing the refund.” NOT TO MENTION THAT THE STORAGE PLACE WAS FULL OF BUGS, HAD NO A/C, & SMELLED SO DISGUSTING, it’s no wonder they are so cheap. Save yourself from a scam & ruining your belongings with this company & their TERRIBLE customer service.

Excellent service. Hau and Dee were very patient and knowledgeable.

Hau & Dee were so awesome. Very kind and accommodating for us, answered all our questions willingly. Thank you for everything!

Hau was so helpful and within an hour I was all set up with remote access and a great unit perfect for my needs. Thanks for her help as I think she likes her job and is very good with people.

The customer service rep Hue was very attentive and helpful. The store hours differ from customer access hours.

Haulani was wonderful and helped me get into my storage locker that was stuck!!! Pleasant attitude and soooooo helpful!! She even made sure we could open it again without her!! Mahalo, Hau!

Been renting storage units here for years. First of all Hau is absolutely amazing and always helpful. Thank you Hau for always helping us out when we need a new unit and when we need assistance.

We have had an amazing experience so far, thanks to the professionalism, kindness, and patience of Hau. She is such a hard worker, has helped us so much, and we really appreciate her knowledge of Public Storage. Thank you so much!!

Great service! And no issues. The unit I had was a little dirty, but otherwise completely satisfactory.

Hau was an excellent help with switching our storage units.

Many thanks to Hau for assisting with my storage unit needs. Shared my concerns and in less than 10 minutes she resolved everything for me. Great customer service and excellent problem solving skills.

Great experience Hau was great helping me with my storage unit

I came to visit the property during working hours and I’ve been waiting outside for the past hour, there’s no staff inside the office. Tried different phone calls to reach them, but no one picked it up and no one’s at the office. Terrible.

Very nice staff and very helpful, definitely recommend.

I have owned successfully business in my life and dealt with hundreds of employees. I can’t say enough about the manager here in Aiea. Sean is not just a good property manager but he’s a good man. He’s always there to answer questions and even proactive if thing don’t go as planned. He maintains a clean and organized facility. His staff is also very tentative, polite and respectful, and always being there to help if needed. I would hire this guy in a second for customer relations if he didn’t really love what he does. You can’t go wrong using public storage in Aiea with Sean and his staff. Mahalo Hugh

Great! Michelle and Sean did a fabulous job!!!!

This Public Storage located on Iwaena St. in Aiea is a great facility. Sean is amazing and goes out of his way to ensure customer satisfaction. I highly recommend this location!

Been a client for many years and will be for many more, office staff always helpful 👍

Sean was the best. He is excellent for all of my needs. With him helping me ease my headaches. He is the best.

Shaun was super helpful getting me set up with a unit and parking spot.

Great job

Sean went out of his way to help me as much as possible I'm very grateful for you thank you

Great service, fast, and just what I was looking for!

Excellent customer service! My parents had a unit here for almost a decade. Sean was so helpful in our process of vacating. While moving anything is stressful, he’s helped in making our experience somehow better, being readily available to help and answer questions. Thank you Sean!

Lena was great

This is my first time getting a public storage unit and I am extremely happy! Not only is the storage itself clean and organized but the management is top notch. Sean is extremely friendly, helpful and also very professional. He is the best! 10/10 would definitely recommend!

Aloha: Sean went to the highest level of professionalism & courtesy

I’ve been renting a Storage unit here at Halawa since 2019 & Sean the Mgr. has always been helpful & professional & I trust him. He’s the reason I’ve stayed with Public Storage & he keeps this place safe & clean. 5 Stars Sean🤙🏼 Mahalo!

I’ve been at this storage for almost 6 months now and Sean, the manager, set me up with a unit. He has been extremely amazing to work with and made the entire process super easy. I’ve had storage before at other locations and he’s by far the nicest I’ve dealt with. Thank you so much Sean for making my experience at Public Storage perfect!

Had Hard time Loading my truck. But Thank U Sean for helping me out. I really appreciate You! You really made my day so easy. I was already stressing out. But U helped Me out. Cooled me Down a bit! I LOVE U SEAAAAN!! U deserve a raise’

You come here, and Sean is working great guy very respectful! 15/10

SEAN COOL HARD WORKING BRADDAHHH!!!

Sean is a cool hard working braddah . Always help us out when he sees us loading at our storage . & always aloha 🤙🏽

Sean is friendly. I really appreciate his assistance and would definitely recommend storing your valuables here.

Love the customer service from Leina. Very friendly and kind.

The staff here are always very helpful and super friendly! The facility is very well kept, would highly recommend. They really do treat MY stuff like it’s THEIR stuff. Mahalo Public storage aiea!!!

Friendly staff, secure, clean and convenient!!! Staff there was amazing between Sean always being so helpful and Leine who went above and beyond to assist me with the things that I needed. If your looking for a good deal, clean, secure and excellent service this is the place

Always has no one in the office when needed. They should correct their office hours

Leina is very helpful while doing my storage

I have been trying to go to the office at Public Storage Aiea. This is the 4th time that no one is in the office around 12pm-5pm. Why is no one here where the public office hours are posted on the door. I found out WHY, they are firing and letting go a lot of workers to save money and forcing other workers to work at different locations so their out of the office all the time. This is getting ridiculous I also have been calling their cooperate number that hardly has any one able to fix issues with processing for the storage pmts which they suggested to go to the office in person but I obviously cant do that if they have no one ever in the office!

Used this for months whiles deployed. It was great. Sean was extremely help and great to work with. Very easy and convenient storage facility

Sean at Public Storage is a good example of a great human being, was really helpful to me during my time with PS, thanks Sean!

Can’t be happier with the location and the manager Sean. Very appreciative to all his hard work at this location. And his to my family and I. When we needed it most be has helped us get a storage unit that works for us best when we need it. The people we’ve met have all been friendly and kind. Would def recommend this location.