Public Storage Self-Storage Units at 700 Northbrook Pkwy, Suwanee, GA

Everything went extremely smooth. Ben was most helpful answering questions, and setting things up.

Latifah was wonderful.

Great customer service

Latifah. Is the best. Great service..

Omg I love love love Ms Latifah. She was very helpful and informative. Ask for her when you are looking for a unit to rent.

Facility is very clean and well lit inside. Staff is very friendly and helpful.

Ben was extremely awesome and made our experience at Northbrook Self storage smooth and easy! Thank you Ben! Keep up the good work!

Mr.Ben was amazing. From the time of entrance to the end. We were shopping around and he sold me and my husband. He followed up as well with beyond again. I had to set up a unit because that’s excellent customer service. I advise anyone to come bye for yourself. Great company store. HE ROCK!!

Ben was very helpful he helped me rent the last parking space at the facility. He was very nice and took me on a tour of the property! Couldn't have done that without him!

Ben was awesome! He has really good customer service skills…he greeted me with a big smile and was engaged through the entire process…we need more ppl like him.

Ben resolved a very problematic issue with absolute professionalism thank you again

Ben provided excellent service!

From personally showing my storage options, to booking, the service I received was exceptional. Everything explained, including working with me to downloading the app and showing me how everything worked. I highly recommend working with Benn!

I had a great experience storing my stuff at this location. Joann has been knowledgeable and assisting me when I arrived in Suwanee 7 months back. I love the location and easy to get in and out of and the features I use on the phone app for accessibility. I would recommend to friends and family for this storage facility in the area. Thank you so much!

So far I have not had any issues. Double security is a wise idea because gates do have problems technically triple security because each unit has a pad lock so having the main doors with codes is a plus. You get what you pay for.

Joann is awesome! We needed a larger space, and she helped us close out one unit and move into another with ease! She's pleasant to work with and makes the process super simple. Highly recommend this facility and working with Joann!

Joann the site manager was extremely help and all around great!

Joann is amazing. She deserves twenty stars. She is on top of any reservations and renters' needs. She goes above and beyond for customer service. More people could learn from her this trait.

Joann is the best of the the best

Friendly staff and very secure.

This property is ALWAYS well maintained- landscape is clean and the buildings are as well ! I always feel safe going in and out of my unit to grab things! Huge thank you to Joann for always being super professional, sweet, and just all around amazing!

Joann assisted me yesterday with the administrative/rental process. She was so professional, helpful, and nice. She also allowed me to view the storage unit before I signed any paperwork.

They had some issues with the gate entrance for a while, but now it's great. Easy in, easy out!!! I really really love the gal that works the office. She rocks.

This is a good place to bring your belongings and not have to worry about anything, safe and sound.

I’ve had the best experience at this location. Joann is amazing and goes above and beyond to provide an amazing customer experience!

Being locked inside the storage units for hours after midnight with your 5-year-old daughter due to the malfunction of the gate is not only unacceptable but also completely negligent on their part. It is even more concerning that the police were unable to figure out the issue, and no one from Public Storage was able to offer any assistance to help resolve the situation. It is utterly shameful that a company that claims to prioritize the safety and security of their customers could leave you and your child stranded and helpless. The fact that you are still stuck at the gate is completely unacceptable, and Public Storage should be ashamed of themselves for their lack of concern and their inability to provide any meaningful assistance. It is clear that Public Storage does not take their customers' safety seriously, and their negligence has put you and your daughter in harm's way. The company's failure to provide adequate customer service in such a dire situation is beyond disappointing, and they should be held accountable for their actions. Overall, I would not recommend Public Storage to anyone. They have shown that they are unable to provide the necessary care and support to their customers, and their disregard for your safety and well-being is simply unacceptable. If you value your safety and security, I would suggest looking elsewhere for storage options.

Very respectful and honest with customers. They refunded me a little money overcharged that I didn't even know. Amazing.

Joann was fantastic! She gave amazing customer service and got me the storage unit I needed! I appreciate her kindness and guidance!

I had the awesome pleasure of being assisted by Joann at the 700 Northbrook Pkwy location! I am a storage unit auction bidder. It can be pretty tough and time consuming clearing out storage units. Joann assisted me at every step in the process, short of lifting and moving items to my trailer. I was welcomed as soon as I walked through the door, AND greeted with a smile. If I ever need to store my belongings in a storage unit, this is where I will go! Thanks Joann!

Very good place to put your stuff for storage excellent service

I do not recommend this company for storage. Shortly after moving in the lights in the storage facility were not working for several weeks ... limiting access to my items in the storage units and provided an unsafe environment. After that the access gates were broken for months, I paid to have my items stored here with a level security that did not exist as anyone could gain access through the broken gates. One morning 6 GA State patrol officers entered as a stolen car was parked on the property. Currently a pipe burst in the facility leaving my storage unit wet with most of the contents damaged. I'm paying for "climate controlled" units, I have to ask if "climate controlled" then why are "frozen pipes" bursting??? Overall had been a terrible experience for me and zero peace of mind that my items are in anyway protected or secure. Thousands of dollars in damaged items from a broken pipe in a climate controlled storage unit. Public Storage assumes zero accountability. Again paying for "climate controlled" units!!! Seems like a lot of negligence. After 4 months they increased the rates on my units, one unit went up by $40/month.

Great customer service!!!!

Please be aware! The security cameras don’t work!! If your unit is broken into they won’t protect your unit or call the police. Gates alway broke. Forgot calling the police because they won’t help with robbery. Company don’t help either. If you have values over the insurance limit you won’t get any over. Stay away from this place!!

Mrs. Tabitha is a very wonderful employee. Everytime I have spoken with her either on the phone or in person has been pleasent and knowledgeable. I highly recommend if looking for a clean and nice storage unit that has wonderful customer service please go see her!!

Very nice people. JoAnne is the best. Clean facilities. Easy access.

Joann is very resourceful and helpful!

Other organizations should have Joann train their employees in customer service. She's polite, attentive, thorough, and quick to serve. Highly recommend this location under her supervision.

I would like to just Express the wonderful experience I had checking in today Miss Joanne went above and beyond her job to help me the sort through many different officers I came across and I just wanted to say she was truly wonderful

Amazing service!!! Super helpful! Thank you !!

Joann was so sweet and respectful ❤️

Joann was very friendly and helpful in finding a unit that mer my needs.

Joann was both helpful and pleasant when helping me find a storage unit that would meet my needs both financially and space wise. I would certainly recommend this facility.

Joann was very friendly and professional. My wife and I were very pleased with her outstanding customer service. She made it a breeze to obtain a storage unit with Public Storage. The first month discount makes renting a storage unit very affordable during these times of inflation.

Very clean and neat even smell good .

Joann is amazing!!! She was very helpful when we needed to switch our storage units! She made it very easy for us!

Alantis was the best rep I worked with! He did everything he could do to make my experience with public storage a perfect one after a rough start with the wrong unit and not able to get the promotion but he worked with me and took care of me! Thank you!

Joann was beyond amazing 👏 she definitely know her stuff it was such a smooth process!!!! I laugh the whole time she's very pleasant and charming thank you so much for your wonderful service ❤

Joann was absolutely amazing she helped me find the perfect storage. Also, Joann was so kind and sweet and the overall customer service was great.

Dena is great. Very helpful and nice.

Dena Is The Bomb!!

Property manager Ms.Dena was very helpful! It was super fast and quick process. She also picked a convenient storage for us. It is easy to access at any time. Entrance has two stages of security, and I feel very secured. I definitely recommend this place.

Moved in a couple days ago. Property is clean, it’s brand new. At the time we moved in, it only had one dolly to use for the whole facility, but we were told they were getting more soon. Dena showed us the unit before we moved our belongings in and we decided to upgrade to the next size up, it was definitely worth it. She also dealt with us moving our check in date for about a week as we ran into some complications, but she made it as easy for us as possible! Thank you for your help and we hope to enjoy the rest of the year with this location!

Dena the property manger was extremely helpful! The place is super clean and conveniently located!

New facility. Very nice. Tight gate though. Be careful with a big truck.

Set up was quick and efficient. Dèna was able to find the best unit for me, for a low price. Very courteous, 5/5 would recommend.