Public Storage Self-Storage Units at 4554 Jonesboro Road, Forest Park, GA

Shamil was exceptional if only we had more customer service as good as hers

The staff here has been soo patient with me, and my being late on my payments, I'm sorry it's been going on like this for sometime now. However, I do manage to pay at last second, life has not been treating me to nice these past couple of months.. Regardless, I recommend this Public Storage location for several reasons.. They have installed security cameras for each row, and at the entrance gate, Can use keypad and app on phone to enter/exit property, there is never any trash inside the property- staff does a very good job making sure the place is clean. And also the staff are a nice group of people. And will help you with any problems you come across with your unit, and account. A+

The new office is great property manager is very sweet

I came to get a space for all my hair stuff. Justus had great customer service she didn't have the size I need. But she was very nice

Justus was absolutely amazing.

Steer clear until they handle their mice problem. We had belongings destroyed. Really gross.

I HAVE A STORAGE UNIT AT THIS LOCATION AND THEY HAVE MICE.THE CUSTOMER SERVICE WAS GREAT WHEN I FIRST GOT MY UNIT; STILL WAITING ON A CALL BACK REGARDING THE MICE.

Erica is awesome!!! She's always so nice and welcoming. Very knowledgeable and I'm so happy the fixed the office window!!

I would not store anything at this place

Erica the manager help me out and give me the best experience and the best service ever at Public Storage

Poor customer service

Sorry for the late review. But I come to the location looking for space. The manager justice didn’t have any size I need but she look up other stores for me. Thank you for your kindness.

The customer service was excellent today..

I came with my father to get a space and the manager justice was a great help. The location was very clean as well

if I could give this place a 0 star I would, the m. g. r keep sending me a bill even after t told her am no longer renting a storage unite from her . it's been two months and they keep sending me emails, I lift a few things in the unite do to there negligence of not fixing the storage door. it was hit by a U-Haul truck of another renter, I paid the bill in January the door was hit on January the 14 ,2023 I didn't pay February door not fixed m. g. r said she put in a work order , it's March and now they have sent me a bill , saying no owe them over 400 .oo. for a unit I can't access fully to get the rest of my stuff out. Nikki is the m. g. r name , plus the storage rent whent up multiple renters moved out . I asked on March 10 2023 for the district m. g. r to context me about this on March 11 2023 they sent another bill to my email . To much drama no respect to the customer, you can't respond to their emails, and if you go to the virtual assistance it's no help , tells you to download there app. I doint want there app

Me and my husband came in today and we got a unit today and Justus was a GREAT HELP very enjoyable and kind !

Justus had great customer service last Thursday came in to the store last week looking for storage she explained to me all the options i had. She was very helpful definitely recommend her to anyone !

Great customer service Justus was very helpful would recommend friends and family to get storage there

I love the new manager at this location she is so sweet. Thanks for the help justice

Samira was a huge help during the move in process. They raise the rent often.

I came to this office thinking that I was at the right location but of course I wasn't. There was a nice young lady that gave me directions to the other location and showed me what there units looked liked and explained the difference between locations. After talking with Ms. Trina I decided to use her location and she did her best to try to match there price for me and she did. I was so happy. Thanks Ms. Trina for all your help.

Trina was so helpful and informal about the bennifits that Public Storage is now providing which was something definitely beneficial on my end financially!!! Thanks for everything Trina you did more than enough as far as customer service!!!!

Na Trina is a very good customer services person she took her time in helping me rent a storage for the first time and walk me out to see the unit thanks a lot very very helpful

Pleased with the customer service that I received. Judan was very helpful and professional. I would definitely recommend.

I went to this property and spoken with 2young ladies Trina and Judan very helpful and very great customer service I couldn’t get my unit open and Trina walked out to help me thank you so much Judan help me with my gate code she showed me how to in out it with the star first lol

My experience has been amazing. Always a pleasure.

Very nice and clean

Love the place

Waited for a space for about 30 minutes then when the employee came back to the office she had gave the space I inquired about to someone else......

Judan was very nice and professional, very pleasant.

Excellent customer service from Judan. It was a pleasure.

First time I stored here was bad experience I had thing storing out my unit, this time better up dates new app we will see.

Samira was very helpful and explained everything.

The best service from the from office

Samara was helpful, quick and educational in showing me the rental unit, explaining all paperwork details and setting my account. Very helpful.

Amazing customer service by Judan. Came in for an estimate and left with a unit! Highly recommended 5/5 stars!

I love the service good customer service Judah

So experience awesome experience and dealing with her explain everything to the point really enjoyed her 100%