Public Storage Self-Storage Units at 1865 Savoy Drive, Chamblee, GA

Do not ever store your furniture or possessions here! They have a moth infestation issue and don’t care or clean their facilities. I alerted the manager and she said this is the first she has heard of it. Yeah right. I had two units here for maybe 1-2 years and was hoping to be able to re-use some of my barely used like new Restoration Hardware furniture in my upstairs living area for my kids and guests once we finished our renovation or give to my mom. When I opened my unit a ton of moths came flying out and were all over my furniture. I have multiple videos and sent to the Sedgwick insurance company. I had thousands of dollars of things ruined and the $5k will not cover what happened. I didn’t understand the magnitude of moths or what they do as I’ve never dealt with moths. I read online to steam clean a few furniture pieces to use in my kids playroom. One month later, I have moth eggs in my wool carpet in my upstairs and on my rugs. I had to throw away the pieces of furniture altogether. I am having to deep clean my house, change the carpet and have an exterminator come spend even more time and money on this issue. My other furniture in my home is nicer than RH and I’m terrified of what might happen. When you read about moths you se that they are a pesky bug and hard to get rid of. I’m so very upset that this is now in my beautiful home. It wasn’t worth storing here and this company did nothing and acted like they did not know. For reference, I had two separate units on opposite sides of the building and due to all their units being open in the ceiling (which I have never used a storage unit so didn’t think about that or bugs) all of their units will be infested with moths! Don’t go here! Donate it before you spend $300 a month storing anything of value!

Angie provided stellar customer service and problem solving skills. She went above and beyond to assure my experience was satisfactory. She is an asset to the company.

Exceptional!! Service provided by Ms. Angie she gave us the necessary details to book our space, she deserve a raise for the hard work and dedication she did today. Thank you

Angie treated me like her brother family I'm so grateful for her professionalism and courtesy thanks again I'll be back

After reserving a unit online, however getting to the location and due to health issues, it turned out that I could not use the ramp to go in and out of the unit. Attempted to speak with a young lady that was exiting the office, only to be told that the office is now closed and that I would need to contact customer service. Contacted customer service, explained that I never entered the unit and needed to be moved/transferred to a first floor unit where I would not have to use the ramp. Unfortunately, the call was to no avail. Was informed that I needed to pay another administrative fee and lock charges for a unit I never stepped foot in. After contacting the corporate office, I was told that I could make an appointment to speak with the person there at the location. We scheduled the appointment, I had the wonderful pleasure of speaking with Angie, she walked me through the location and provided different options, however due to the elevator being broken at the time even the second floor option didn’t work, but Angie did not stop there. She went beyond by reaching out to her manager and explaining the situation on my behalf. Today, I received a call from Tianna, Very polite and professional, she advised that I would be credited for the funds I paid due to me not ever using the unit and she kindly apologized for the inconvenience. Because of the outcome, I will continue using Public Storage for how they wanted to make sure I was a satisfied customer. Thank you!!!

Angie did a great job. Public storage itself is good but their customer service number and those peeps are difficult to understand. Angie got it all sorted and helped me out so kmuch bette than the peeps on the phone. Wish someone was onside during regular husiness hours. Be sire to call ahead because it can be spotty coverage

Good clean facility and the staff was very knowledgeable and helpful.

BRITNEY AND TIANNA !!!!! ARE THE BEST THEY NEED A RAISE IMMEDIATELY VERY PROFESSIONAL, UPBEAT , VERY KNOWLEDGEABLE AND AMAZING ENERGY THEY KNOW HOW TO RUN A BUSINESS AND ARE TRUE BOSSES!!!!!! MUCH RESPECT AND I WILL BE DOING BUSINESS WITH YOU BOSS QUEENS SOON

Brittney was an amazing help .Such cool spirits in that place.

Angie and Brittany were extremely helpful and went above and beyond to make sure everything was setup correctly!!

Great process, easy booking online and Angie the property manager is super friendly and helpful. You won’t be disappointed! 10 out of 10 highly recommend.

Angie is absolutely wonderful. She has the personality and professionalism to manage the corporate office.

Angela was amazing and the customer service was 100 out of 100 I would highly recommend it' to a friend to rent here

Jade was so very helpful! We rented a storage unit at a "kiosk" location... in other words, no on-site office or manager. My call to the 1-800 number and link to the property manager was routed to the Savoy Drive location. Jade spent quite a bit of time and effort helping me try to untangle a billing issue. We're still working on it, but Jade was very thorough and clear in explaining the situation to me, investigated what she could to get to the bottom of it, and has elevated it to the next level to help us resolve things. We are very grateful for her patience and persistence!

Had the best move in Experience. Everyone went above and beyond to make sure I had been moved in. Thank you public storage dunwoody

My first day renting and the system is messed up where I can’t enter the building or unit to get to my storage. No one is in the leasing office. The customer service doesn’t even help. I regret renting here.

Manager was exceptionally helpful and responsive.

Lavon was amazing and the service was the best I received in a long time, his positive attitude and willingness to go the extra mile for customers is appreciated.

Abundant thanks to LaVon for providing exceptional assistance and knowledgeable, clear instructions. My husband and I appreciate your patient efforts to secure our rental space. Many thanks for being courteous and friendly.

Lavon was right on point, helpful and informative.. ensured that we got what needed to seal the deal!!

LaVon is fantastic! Customer service is 10/10. Helped us get the best deal in a quick, easy manner. Facility is clean and quiet. Easy location. Would definitely recommend this location, and especially working with LaVon, to anyone who needs a storage space 😊

Outstanding customer service from Lavon. I was having a dilemma with moving and he provided multiple solutions very quickly. What an asset to the company! Thanks Lavon!

Lavon was very wonderful. Omg he was very polite and nice to talk to. I would come back to this place a million times over if he was working there. 10 out of 10 customer service.

I can’t thank Lavon enough over in the office for all his help! Was having a rough day with some issues with our bank account and payments and he helped me with such patience and ease to get our account back in place. Wish more people was as kind as him! Definitely makes me realize we’re using the right company!

Lavon, property manager, was very informative and helpful! He made the process very smooth and easy. Added bonus, this storage facility is clean and is in a great location! Highly recommended!

Lavon was patient, kind and very helpful.

Levon was very helpful to my mom and helped set her up.He's a great guy to talk to and helps you out.

Lavon helped our mom out and was super on top of things. I would certainly recommend this location because of him.

Lavon displayed great customer service and was very energetic to help, answered every question we needed to know. Even when we were helping with some plumbing issues.

Lavon was a great to deal with we come to look at some plumbing issue and he answered every question I needed to know he is a great guy

Easy process & great staff. Special Thank You to Lavon for helping me out and being informative and patient during my transition.

Lavon is great. Awesome. I didn’t rent there but I will if I ever need a storage unit. He did help my mother. He was gentle and very respectful. We need more men like him in this world.

Great experience with Lavon

When I do have an issue Lavon and Akia make certain I am satisfied. They are professional, engaging and have superior customer service skills. Public Stirage, Congratulations for having these two on your team!

Thank you Lavon for coming to our rescue. We had just finished moving storage items into our unit and when we went to leave, discovered the locking mechanism was broken. Lavon came right up and told us “no problem” and said he would take care of us. He immediately provided us with a more convenient storage unit. Lavon was extremely courteous and went above and beyond to make us happy.

Thank you PS for hiring people with integrity! I visited the neighboring location and Zach was amazing and helpful. Lavon at the 1865 Savoy Dr Location AHHHMAZING ! We had such a struggle gettting everything together funds wise post an eviction and despite what was on my plate he was very helpful he shared understanding he supported and found the right size unit perfect for the movers because my cognitive dissonance was strong in these last few days! Lavon I wish you many successes thank you for being a blessing to my husband and I for just doing everything in your power to show that you cared we really appreciate you ! Make sure this man gets a raise ! I gently appreciate his call ahead as well to confirm our arrival and next steps

My experience with this location was great...until it wasn't. I reserved, paid for, and received all move-in information online. I was able to access my unit with the code and through the app as described, and payments were automatically paid upon the due date. After 5 or so months, I no longer needed the unit, so I scheduled to move out on the 31st of December 2023. I removed everything, cleaned the unit, and removed the lock from the door. Something also told me to remove the autopay on the account. Thank goodness I did! On January 7, 2024, I received a phone call from Lavon (sp?) informing my payment was past due. I was a little confused, because all payments had been automatically drafted from my account. I let him know I moved out on the 31st of December. He apologized and told me to disregard the call as he would handle everything on his end. Imagine my surprise when I received a letter from a collections agency for a past due amount in February 2024. I immediately called and spoke with Lavon. He told me his district manager, Zack, was supposed to handle it, and Lavon would follow up with Zack to ensure it's done. His district manager was out of touch for a few days, so Lavon asked me to call on the following Wednesday to confirm everything was taken care of. I am still able to login to the online portal which showed a past due amount, so I called the following Thursday. No one answered my call, so I left a message. The next day, Friday, I had not received a call back, so I called again. No one answered, so I left another message. The following week, I get a call from the collections agency. I think visited the location in person. Lavon was very professional and apologetic. He called Zack and told me everything will be taken care of in an hour. He also said not to worry about the letter from the collections agency. He took off his glasses, so I could look in his eyes and told me not to worry. A week and a half later, I get another call from the collections agency on a Saturday, so I visit the rental office again. I spoke with Connie who then called Lavon. He told her Zack was supposed to handle it, but Zack wasn't going to it on a Saturday or a Sunday. Wait a minute! Just last week, it was don't worry about it and it will be taken care of in an hour. It suddenly became something that can't be addressed on the weekend. Connie sent a follow up message to Zack asking him to take care of it. She included my name and phone number and asked Zack to give me a call to let me know the issue has been resolved. As I write this review, a past due amount is still showing on my account. I have disputed this with the collections agency, but honestly, it should have never gotten to this point. I understand people aren't perfect, and sometimes things are missed. This issue should have been resolved no later than January 8, 2024. I paid on time. I left the unit clean. I removed the lock. I have shown patience and given grace. I have followed up more times than reasonable. I have remained polite and calm during all interactions. I did my part. It's really unfortunate the parties involved won't do theirs leaving my credit at risk.

Lavon was amazing! He helped me with all of my questions. He even took me to each storage unit I was considering so that I could see it for myself. Best service I’ve EVER received from Public Storage. Ask for Lavon! You won’t regret it.

Terrible waste of time trying to give them my money. Try to reserve a unit, emails don’t have links or info on what to do next. No person on site to take my money. Call center resent the same email with no link to payment. Why not just let me pay and get the code on the email or website? Or at least info on the next step?

Management the worse no wonder always new manager elevator always out of service Management bad attitude never want to help

I had a great experience. Jackie assisted with my process, she was amazing.

Lavon was amazing and super helpful. He helped us promptly while making great conversation. He was very pleasant, knew how to get my problems fixed quickly and his customer service is great. He was quick to help us but also helped others along the way.

The property manager at this location, Lavone is a precious peach!! Incredibly sweet, empathic, helpful and dedicated to his customers. I’ve been a customer here for a few years now and I’ve met several employees in that time. I can say definitively that Lavone is the most conscientious person I’ve ever encountered at Public Storage, or really any other storage facility for that matter!

I wish I could put ZERO stars ! DO NOT LEAVE YOUR BELONGINGS HERE ! No one EVER is there or answers the phone ! These reviews are fake ! My unit was ran through and half my belongings stolen ! I was never notified just a new lock put on. Either that or the people who work there have been stealing from me. No one was at the location for any assistance for 3 days and no one would come to the store to help. I found my lock inside my belongings cut off with and electric saw , how did my original lock get inside my unit ? And they’re lock put on ! !!!? They had open access to my unit for over a year and now over 5k worth of merchandise and memories are gone ! I was never notified my lock was tampered with or if anything was gone. We missed one payment they change the locks. We paid it wayyy before 30 days And they told us to change the lock to ours but our stuff would be safe, that is ALL we were notified about ! Not being able to come back to the state We just left their lock on thinking our merchandise would be safe. Then come back to our merchandiser stolen, including a three-piece couch

Great facility, super friendly manager. Safe and secure. Have had things here for 3 years and not a single issue. My indoor unit is air conditioned, well lit and and very easy to access for loading/unloading. Lavon at the front desk is so friendly and professional. He has been a huge help for every step along the way and goes above and beyond for each request I've had. Always felt welcomed and happy to store, in large part because of Lavon and his upbeat attitude.

Levon took care of me and got me set up quickly. Amazing customer service, especially as someone who had never rented a storage unit before.

Levavon was extremely helping. He assisted me with a reservation and moving into a unit. I thank Levavon for great customer service!

Today was move in day and Lavon the property manager was very helpful and kind. He was very kind and went above and beyond.

Great, clean facility. Conveniently located and easy to access. Lavon was a pleasure to work with. He was very professional and personable. He also took time to answer all of my many questions. Thanks to Lavon, my move out process was a breeze!

I had a great experience with this location and had excellent services provided by Mr. Lavon.

Thanks Lavon! He was attentive kind and super helpful!

Do NOT use this facility!!! First, they advertise everywhere & charge you for a climate controlled unit. Even when you log into your account online, it says that your unit is climate controlled. However, it is NOT! Then when you talk to the manager at the facility, they tell you it is NOT climate controlled & look at you like you lost your mind. But call the home office, and they say otherwise. (Make up your mind people!) Second, when it rains, it floods. Water gets in everywhere. And that is not an exaggeration. Oh and let's not forget the long elevator ride to go up one floor. I could go on and on with a bunch of stories, long story short, go elsewhere!!!

Lavon was awesome he help me when I was not being helped by another location was extremely nice guy from the start I appreciate. Thank you so much for all the including the Customer Service rep.

Lavon was great and very helpful

Lavon was amazing! He was very thorough in explaining the process and proficient in giving us a tour of the property. Extremely friendly, knowledgeable and professional! A great representative for Public Storage!

The people that work here are nice enough however they never EVER, answer the phone. Which is terrible because you can’t get on the phone with anyone else with this company, it will always direct you to speak with the property manager who is quite literally never on site. The person to remove locks never comes around soo when you need a lock to be removed, you’ll be waiting weeks while your still suppose to be paying for a unit you have no access to. Lastly, the monthly bill keeps going up, I signed on for $140 monthly and now- some how without explanation I’m paying $200+ monthly. Again, no one to contact about this!

Lavon is a pleasure to work with. Great customer service skills.

Amazing customer service! Lavone was so helpful!!

Lavon is absolutely the most amazing person that I talk to at public storage. I had an issue with my unit and. He made me feel confident that my belongings were safe and if I had any questions to always call and he will be there to assist. Thank you so much Lavon for speaking to me and making me feel heard!

Wow, there are few people as kind and helpful as Lavon. He goes above and beyond so I wanted to make sure that he is recognized for being so great. Please ask for him when you go there. I know you will be well taken care of like I was. Thank you, Lavon!

Thank you Lavon, You are the best! Great place to rent a storage unit. Lavon is the sweetest and most helpful person. Thank you for having such a positive attitide. This is the best place to rent units with an awesome experience.

Definitivamente Jackie es un empleado 5 estrellas, nos explicó todo con detalle y nos ayudó con nuestras dudas, grandiosa experiencia para nuestra primera vez…. Estuvimos muy poco tiempo en el storage pero LEVON nos ayudo a cerrar ese ciclo fue tan amable y nos despidió con una gran conmoción y empatía, definitivamente si de hablar de servicio al cliente se trata Levon es tu hombre, ojalá en el mundo existan más personas como el

Lavon was absolutely amazing! The best service I’ve had ever. He helped me with my unit transfer and made the right calls to move me quickly. Thanks so much for everything! You saved me!

Lavon is a great manager with excellent service and makes this rental very easy.

LaShana has been incredible, quick to find solutions, and patient assisting me with my access code issues upon move-in. Thank you!!!!

LaShana is the best Public Storage manager that I have seen and I have been dealing with Public Storage for a long time.

Highly recommend this location, I must say LaShana! is amazing person to ever work for public storage and she went above and beyond and needs an Oscar award ,a raise or something because she help me out so much along with encouraging words when I was stressed out. Thank you! again so much I really appreciate you.

LaShana was incredible. She helped me update my credit card and told me about the app! Even gave me a tutorial. Her great attitude and energy was so refreshing. You definitely have a keeper in her!

The one next door is better.

Most of the times there's no one to attend

Everything was smooth until it was time to end my membership. Have been trying to return my lock and key before the beginning of April but no one has been in the office. Now they’re trying to charge me an extra $120 talking about corporate policy. Smh scam.

No one is ever on location 👎🏾

My mom and I went in to ask questions about renting bc I am moving over the summer and Miss Lashana was extremely helpful answering our questions. She was so nice and her down south hospitality is refreshing! We’re not renting there bc it’s too far out but we will be renting from Public Storage just closer to me just on the strength of Miss Lashana 🫶🏼

Great customer service , this manger was always helpful anytime I call for help ..

Mary was very helpful and very kind! She was by herself and still took the time to show me my unit and answered all of my questions. Pay her well!

We had two units broken into, with thousands of dollars of items stolen. The thief systematically stole items on a weekly basis. We have locks on our units and tarp at the roof, so we couldn’t figure out how the perpetrator was entering until the police pointed out that the lock’s key mechanism was loose, which means someone was jimmying the locks. We allowed the officer to fingerprint the locks because only two individuals prints should be there, other than the store’s manager or staff. Although we cannot receive our items back, we know that the universe will take care of the person much better than we can. So we have solace in that. Because of the break-in, we decided to move our belongings to a competitor, with better security. Public Storage only has cameras at the elevators, so spaces cannot be monitored unlike our new, choice company. I would strongly suggest putting a deer cam or video recording camera in your units if you choose to rent at Public Storage. That is the only way to catch a thief at work.

Ms Mary was great and fast with check In and service.

Mary provided amazing customer service. Extremely helpful amd friendly.

Great customer service

Tony is amazing! Went above and beyond to help me. Public storage better give this man a raise cus they can’t afford to lose employees like him.

Ms. Akia was awesome . She did what she had to do to make sure I was situated and great! I recommend this location Ms. Akia is so sweet

It's a storage spot, my items are safe here. Sometimes the access key pad acts funny, but it's cool.

Tony is the best at the location. He came sure you understand and know everything you need to know if you’re new in storage life. Thank you Tony

I recently purchased a storage unit. I was assisted by Luvenia "L" she was the best. She was very polite and helpful getting my unit set up. The location was clean and they have EV charging, which is helpful for me.

In a great spot!

I’ve been here on three separate occasions and there is never anyone in the office. I wouldn’t recommend this place to anyone!

Ms.Mary is wonderful is wonderful. She has been a pleasure over the year, I’ve been storing here. She is above and beyond🤩

Mary was very helpful and ensured that I rented the perfect unit. She gave me great recommendations on how to protect my items in storage and made sure I understood my lease agreement.

Mary Elizabeth was very helpful and informal she is real good at what she does. Thanks Mary

Great storage spot

New property manager really has the place looking great. Thank you Tony

Camron went above and beyond to help with an issue I had regarding transferring units and lock refund.

I went to this location a couple of days ago I was assisted by a gentleman named “Shaq” I believe. He was very professional and attentive to my 21 questions. Lol He accomidated me perfectly after I booked a rental at a different location and didn’t realize I didn’t book a floor level rental space which is more convenient for me! I would definitely recommend!

I walked into the office to rent a space. The staff was extremely nice.

I am renting a storage in chamblee, and I have to say that the current manager Sachi is very helpful, professional and friendly. She helped me save 200$ monthly(more then 2300 yearly) and get a better storage unit for my needs.

Great facility. But mainly the absolute best customer service service. Kalino went above and beyond to help me get my rental agreement situation worked out.