Public Storage Self-Storage Units at 1506 Howell Mill Road NW, Atlanta, GA

From the moment I walked in the door I was greeted by Jacqueline with a warm and heartfelt smile that lit up the room. Her family oriented spirit was something we all should strive for, both professionally and personally. I could not have picked a better place to store my belongings. Her attention to details is something that should also be commended. Thanks Jacqueline for an awesome experience :-)

Jacqueline was amazing !!

Jacqueline is absolutely amazing! She was so welcoming and sweet and made me feel like home. If you are in the upper west side area look no further for a storage unit! She makes sure the units are super super clean and up to par. I’m happy i chose this location! You will not regret it!

Jacqueline was such a great person. Gotta love her she’s family now

Jacqueline is the best ! I haven’t been back here for 12 years, and everything is in order and immaculate!

EVELYN was very helpful yesterday made the whole process so much easier

Jacqueline is the definition fantastic customer service! She went above and beyond to ensure I got exactly what I needed.

Jacqueline was awesome and will treat you like family!

Great Customer Service. Felt secure in purchasing my storage unit. Will recommend ❤️❤️💯

Jacqueline was AMAZING!! She really is the OG. She made this experience seamless & lovely! So grateful we chose this location.

Blessed & thankful wonderful communication skills. Ten thousand dollar raise to Jacqueline. Thank you for everything.

Great experience with Jacqueline! She was super helpful and friendly!

Jacqueline was super sweet. What a kind soul. She made sure to explain everything to me and didn’t miss a step. This process was very smooth.Give her a raise .

HAD Jacqueline called me to discuss my reservations and helped me find a great storage and got me moved in same day !!! THANK YOU SO MUCH !!!

Best experience hands down! Jacqueline has made this process so easy and quick, she has made me feel like family! This facility is lucky to have such a wonderful employee!!! Thanks girl, I'm a happy customer! :)

Jacqueline has AWESOME attitude and very knowledgeable and goes the extra mile THANKS Jacqueline

Absolutely wonderful experience. One of the best experiences I have had. Jacqueline was great and understanding. Put my mind at total ease. She's one of a kind.

Jacqueline was outstanding and marvelous. Great communication skills and very accommodating.

Jacqueline Was Absolutely AMAZING . She Walked Me Thru My Unit . She Made Feel Like My Items Were Going To Be Well Taken Care of . Def 5 Stars & i Recommend This Store

Jacqueline was very professional, I enjoyed the experience

Great experience thanks to Jacqueline

Jacqueline is the most awesome customer service rep. She sat with me when the system was down and worked to make sure my reservation was solidified. You just don’t get this kind of service anymore. She exceeded all expectations. She deserves to be promoted!!!

Jacqueline was great and took her time with me. Much appreciated.

Ms.Jacqueline was the greatest, I recommend this location to anyone and everyone. Such a beautiful pleasant soul thank you.

Jacqueline did an amazing job.

Ms. Jacqueline was AMAZING! The vibes here are amazing. I had been touring 8 facilities but talking with Ms. Jacqueline, I rented a unit right away. 10/10 I’m excited to become part of the family here.

Jacqueline was amazing. Took her time explaining everything. Went over fees. Amazing customer service!!!

So professional. Greeted me with a smile and explained everything in great detail. She took her time with me and made the process simple and clear. I would give her ten stars if I could.

Jacqueline was great !

Jacqueline was fantastic. Made the registration process painless (and fun!). She is professional, thorough & efficient!

Jacqueline was a life saver for me. She was willing to stay after scheduled hours to help me with the rental process and was able to help me with the issue of my initial reservation. Jacqueline is the best!!!!!

Jacqueline helped us today! Great personality and wonderful service :)

This storage is convenient clean. Jacqueline was very professional with the assisting knee with public storage. Thank you. Please keep up the good work!

Jacqueline is awesome! Auntie is very knowledgeable and helpful. Thanks for such great customer service.

Jacqueline is a super helpful lady and has done a lot to keep the facility nice and clean.

Jacqueline was AMAZING!!!! She was so professional and made me feel comfortable with getting a storage unit here. She is attentive and pay attention to everything..THANK YOU!!

Jacqueline made this experience awesome!! She truly is the GOAT and runs this location with grace. I appreciate her level of safety and attention to detail!

Jacqueline is the best! She deserves a raise!!

Jacqueline has great customer support.

Jacqueline is amazing thanks for helping.

Ms Jacqueline was perfect I couldn’t ask for a better Experience

Ms.Jacqueline was awesome very knowledgeable about her job.The building was very clean.She also gave me the best deal for what I needed. She made my experience great.There should be more employee like her.

Jacqueline was wonderful and professional!!

Jacqueline was absolutely amazing. She was extremely helpful in my move out. Would definitely use them again because of her great customer service.

Service was phenomenal, Jacqueline was very helpful and very informative. Made me feel very comfortable.

Very good experience will be back Jacqueline!

Jacqueline went above and beyond in helping me with my transaction. She was relentless in helping with my return as she was kind and friendly. The best experience ever!!!!

Jacqueline, the property manager, was wonderful in every way. I booked the storage unit from afar and she took care of all the details for my son who was storing his car and apartment contents over the summer. Excellent in EVERY way…

Great experience with Jacqueline!

Thank you Ms. Jacqueline!! You were so helpful and made our move so easy!

Jacqueline was very helpful, responsive, and hospitable. The only reason why I'm not giving a 5 star is our rent got increased by about 50% while we were just 3 months in. This was a really unpleasant experience. Jacqueline tried her best to resolve it but unfortunately the issue was beyond her. But our stuff remained intact as we kept them and Jacqueline was always reachable and happy to help.

Jacqueline was amazing! She welcomed me in with a smile and the best service. You can tell that she cares about her customers and protecting our belongings. Great location with great service.

IF AMAZING was a person Mrs. Jacqueline would be its name!!! Thank you so much for your outstanding customer service, and continue to be such a vibrant spirit!! I appreciate you.

Easy and breezy, perfect customer service! Thank you Jacqueline !!

Jacqueline at the Public Storage on Howell Mill is exceptional! Her diligence in managing time and ensuring top-notch customer service is impressive. She consistently goes above and beyond, making the storage experience smooth and hassle-free. Highly recommend!

Jacqueline is quite literally the greatest customer service pro I’ve encountered in quite some time. She’s a complete gem.

Jacq helped me set up my app. She's awesome and sweet.

Jacqueline was great and keeps a nice facility!!

Jacqueline has always been the best I’ve experienced in my 8 years at this location. If you looking for storage she’s your girl!

Ms. Jacqueline is an amazing person. She provides excellent customer service and performs her work with joy. Thank you, Jackie.

Ms Jacqueline is the best. Her customer service is above excellence. And she makes sure to keep every clean and nice for all customers. She will make you feel if your at home with a family member.

Jacqueline went above and beyond to make sure I had everything that I needed. Its good to have people like her be of such great service ESPECIALLY during a vulnerable and stressful time of moving. Thank you so much.

Jacqueline was amazing! Very good customer service. <3

Great experience. Jacqueline was so kind and respectful. She definitely made sure I left with a smile

Mrs. Jacqueline is the best!!! Having a not so great experience at another location Mrs. Jacqueline aka Auntie Jackie came through with the most genuine experience. She was helpful and insightful and got use exactly what we needed. She is also great at helping you size your unit to your things. Overall great experience!!!!

Jacqueline is the best Property Manager. She was always present and provided detailed energy. I don't care where I move to in the Atlanta area, I will continue to use Jacqueline no matter where she is. Customer service keeps the business open and she is doing a great job!

Jacqueline was AMAZING. She was beyond sweet, kind and helpful. She takes pride in her job and it shows. The units were climate controlled and very clean. She goes over and beyond to help her customers. Highly recommend this location !

Ms. Jacqueline is excellent and I appreciate her for everything. She is like my auntie and I appreciate her 100%!💯 Best storage ever!

great customer service with ms Jacqueline !

Jacqueline was the best customer service rep I ever had. Thank you so much.

Jacqueline was wonderful

Ms Jackie is soooo nice & accommodating The hostess with the mostest wonderfulll experience!!!!!!

I have an amazing Experience with Mrs Jacqueline at public Storage she was very helpful. And she also made sure that I got the service I need thank you

Yes I definitely got top notch service from MrsJacqueline. She’s the best. Definitely made me feel welcome

Jacqueline was awesome and very helpful in my move in process. Excited to rent from this location!

Great customer service!! Thank you

Thank you Jacqueline. You made my experience awesome and easy. I appreciate you.

Jacqueline was amazing and very helpful in getting me smoothly moved in and finding a unit that would work for me!

Jacqueline had outstanding customer service!

Jacqueline was awesome! She showed me my unit and walked through everything! Been great so far!

Jacqueline was wonderful and made everything so easy!!

After this company gave my unit reservation away Jaqueline went out of her way to get me situated at a her location and clean out a unit someone else had moved out of the same day. She was extremely helpful in a frustrating time.

Jacqueline was super helpful and made the whole process incredibly easy! Recommend 5*** thank you!!!

Jacqueline is AMAZING! She was very patient acts provided white glove customer service. She went over and beyond to help me choose the right storage size. Thank you!

Excellent experience!! Super friendly

Jacqueline is amazing! Great experience! Convenient and accessible!!!

Ms. Jacqueline was amazing and got me situated quickly and smoothly!

Amazing service from Jacqueline. Well appreciated!

Jacqueline is awesome. Very helpful and knowledgeable.

Jacqueline very help and great customer service.!!!!

Ms. Jackie is always so nice! I know this property has had issues in the past but she has gotten it back on track!

Excellent facility. Jacqueline is amazing. Very personable and professional. Great customer service and clean facility. Thank you!

I went to rent a space at this facility. (Public Storage 1506 Howell Mill Rd.) The manager Jacqueline “assisted” me in proceeding to acquire a storage unit. Jacqueline understood I was very interested in knowing what the costs of the storage unit I was considering were. We spoke about the cost for easily ten minutes. Jacqueline even made me aware rates could possibly increase every six months. I didn’t have to have the space at the time I entered the facility and I made Jacqueline aware of this fact. Jacqueline demonstrated extremely unethical\dirty business practices when dealing with me. We go over the numbers and I decide to go ahead and purchase a space. The literal second I swipe my card Jacqueline puts her head down in shame and says, “And there is a $29.00 non refundable fee.” I looked at her in shock. $29.00 is not much money but what shocked and disgusted me was we spent easily ten minutes going over what I thought were all the costs for the unit and this unethical being kept that information from me. Literally the second I swiped my card she then says, “Slyly trying to make her voice sound like everything was simply routine when she knew she had done me dirty, “And there is a non refundable $29.00 fee.” I immediately stated, “Why didn’t you tell me this when we were discussing the costs??? You kept this from me.” Jacqueline simply kept her head down and stated numerous times, “The fee is non refundable. The fee is non refundable.” I never asked her if the fee was refundable. I asked her why she didn’t tell me about this non refundable fee when we were discussing the cost of the unit. Jacqueline knew she had conned me so she simply wouldn’t answer the question. She just kept saying, “The fee is no refundable. The fee is non refundable” with her head down because she was being exposed for the dirty deed she had performed. I told her had I been made aware of this non refundable fee prior to swiping my card I still would have done so. The money wasn’t the issue. The issue is Jacqueline demonstrated dirty ethics. Jacqueline wanted to make sure the deal went through in order to keep her numbers up so she simply neglected to tell me about this non refundable fee because she thought I possibly might wait to rent the space at a later time. Jacqueline’s dirty ethics continued however after this misdeed. At Public Storage the managers are supposed to inform the customers one can either buy one of their locks or use their own. I had my own lock which I had planned to use. Jacqueline never followed Public Storage policy by making me aware I can use my own lock rather she simply charged my credit card a lock fee in order to make an even bigger sale for the company which makes her look good. Only after I had made my payment did she then tell me about the lock fee to which I then told her I have my own lock which warranted a refund of this fee. Jacqueline’s ethics are poor. Her behavior was extremely dirty and calculated. I tried to move past her dirty ethics and keep the storage unit but decided the next day I simply couldn’t. I then canceled the storage arrangement and took my belongings out. I couldn’t be reminded of Jacqueline’s dirty ethics every time I visit the space. I had planned to keep my belongings in storage for at least 7 years however I could never do this knowing how dirty Jacqueline had treated me when signing me up. Lastly, she rushed me through the signing of the contract in which the hidden non refundable fee was present so I wouldn’t see it. Jacqueline’s ethics in my dealing with her were extremely dirty. I would never rent at this location because of the manager Jacqueline’s poor ethics. I would stay away from this place so long as the mentioned manager is in place. Jacqueline’s ethics in my dealing with her were very dirty. Extremely dirty.

Horrible customer service. No one is ever there. No one returns my calls. A rat got into my unit. There was rat feces, everywhere, trash was dragged in from other units. Rat feces is all over all of my baby items that I had stored. No one would return my calls when I complained. After calling for a week straight and never getting a call back, I escalated it to a customer service representative only to be told it was my problem and please clean it up if I’m moving out. I would never store my items here. It appears from other reviews there is a rat infestation and this is a common problem. No one seems to be willing to solve the issue and help with cleanup.

Absolutely amazing store owner I was stressing about getting to the airport and was having issues at another location and she went out of her way to make sure she got in contact with someone to help me. Absolutely would recommend this location to anyone looking for storage. Great quality help and truly cares about their customers.

WORST EVER. Someone is making fake reviews because they never have staff or open. Rats got in my things and someone stole all of my other good stuff.

The property manager at this site was amazing with handling my concerns and issues that raised when I try to book my storage unit online. She was patient and very helpful!

This storage facility 100% stole from me. I put my belongings in storage in December and went to Florida and came back 4 months later in December and there was so many missing things. TVs, clothes, shoes, a sound bar And as I’m unpacking I’m noticing more and more little things are gone like wall art, a ring light and more. I’ve filed a claim with the insurance and also filed a police report but There was no sign or forced entry so I don’t think they’ll help or replace the things but I think this was an inside job to be honest. I remember when I was moving the things into the storage, the 1st lock they provided me had no keys so I was going down the elevator to replace the lock with another and the manager met me at the elevator and I told her there was no key to the lock and she gave me another one. The police says the locks are supposed to have 2 keys but this lock only had 1. I’ve contacted an attorney and I’m just going to let them handle it at this point. Im so upset and no one seems to care. DO NOT USE THIS STORAGE COMPANY!

Riddhima and prakita were very knowledgeable, and educational. They were both patient and very customer oriented. This is what kind of people are needed to promote a company .I'm a satisfied customer. I believe they need a raise !!!!!!!

Riddhima at this location is the absolute best. Of all the places I contacted she was the only person who was both professional and polite which ultimately shaped my decision to rent here. She was great once I was there as well and took time to show me everything and explain everything. I can’t say enough good things about her!!

She was very helpful very nice and quick.

I enjoyed my stuff being in the public storage on howell mill . Riddhima was really good to me when it came to purchasing a unit .

Reba and Dima are the most helpful ppl I do appreciate you guy help me out alot thank you so much for your help and patience

I want to thank Rahdema, who is office manager at the front desk over on Howell Mills! She is always very helpful and knowledgeable! I look forward to seeing her Everytime I stop by. She also keeps this facility much cleaner than it used to be prior to her working there. She was so sweet and friendly and hardworking! Please @PublicStorage Give this girl a raise!!!!!❤️❤️❤️❤️❤️

Very helpful , and quick. All my questions were answered respectfully in a timely manner

Riddhima was great, I loved that she show me around before actually buying my storage unit.

Riddhima very helpful, great experience!

Recently stored my stuff in Public storage. Lost all my belongings , some from serving in the army .. things I can’t get back , due to a huge hole in the roof causing water damage to everything and rats chewing through my belongings. Everything I had is gone. On top of that , they made me pay to keep my stuff in the storage while I filed a report with their insurance . Very unprofessional, Very rude . I posted a few photos.. I have way more. And yes those are chewings on my boxes along with the water damage.. The ground was still wet after removing my belongings..

Smells terrible in the facility, I started at $163 for 10x10 in April, it’s now $253 because they decide to up the rent randomly. I will NEVER use this storage company again!!

I just went to my storage unit and am absolutely disgusted seeing rat droppings in unit and on some of my belongings. I tried to ask for some assistance to clean out my unit and all I received was a pamphlet to file insurance. I am waiting to hear back from management, but in the meantime, I do not recommend anyone to go here!

People have entirely way too much time on thier hands. We get it, you had some damaged items. It's always a risk when storing anywhere. I have been to this facility many times over the past year, and a few times in the past few weeks. When I tell you, EXAGGERATION!!!!! There is no bad smell in the building, it smells like a warehouse, it's not supposed to smell like daisies. There are no FLEAS! Seriously, you cant tell the difference between gnats and fleas? It's a humid, Georgia summer, there are gnats everywhere!! I get hating a corporation but stop going after the people who work there. Everyone I've ever met here has been nothing but nice and accommodating. Move on already and stop harassing the workers.

Ariana is wonderful help and got me out fast

Arianna the property management was very helpful

Adriana She was awesome help and kind and best storage experience ever...

Ariana Is Excellent, Open minded, respectful and smiley associate

Riddhima was very helpful with me moving in my stuff, very good communication, and respectful.

Riddhima is an amazing employee

It was great and rioohima was very helpful.

Ariana at the front desk is very nice an helpful. She was determined to find me right space with reasonable price . She gave me a friendly tour around the property she explained everything to me from office hours to gate hours . Not to mention she is a great sell’s person . The customer service that she is giving is great . I would recommend any one to store at this location she has office an building clean an smelling fresh .

RIDDHIMA was the most kindest person I've ever delt with for Public Storage

Very helpful customer service and just amazing for close to campus storage!

Ariana at the front desk has great customer service . I would recommend any one to store at this location .

Called in spoke to Justine I’m going home from college need storage she explained to me exactly what size I need so I will complete e rental online!!! Justine very nice lady!!!

Came in yesterday to inquire about a unit was greeted by Justine very helpful an nice lady explained everything to me.

Riddhima has amazing customer service!!! Very helpful and friendly!

Lady at desk was able to answer all my questions and assist with finding my unit !!! Very Helpful service , First time using a storage unit and i would recommend this one to all my family and friends !

Riddhima was Extremely helpful with my daughter s move out. This was a cross country move and the movers arrived later than planned. The local mover could not wait so he left. I am in a wheelchair and Riddima helped wheel me when I needed to go check on the movers loading my things. She was so kind and polite with suggestions for boxes and other items. She is very personable and polite. Her customer service is impeccable. Thank you so much Cathy J

I've used other PS locations over the years but this one gave me my favorite experience so far.. im gonna butcher her name but I believe it was Radema.. so sweet and answered my partners 8373529 questions! Very clean location and easy to work with. 10/10!!

This place is a burglary jackpot. They’re facility is a rip off they go up on rent every two months fifty more dollars. Do shop here!

Riddhimma was amazing!! She helped me move my things out of my storage unit and gave me a nice easy check out thank you so much they need more customer representatives like her!

Definitely one of the cleanest, and nicest facilities that we've visited. The staff was very friendly and knowledgeable, and they are conveniently located.

I’m moving like 425 books Jordan Craig is very kind he knows how to upsell I was only supposed to buy like maybe two bundles of boxes but I left out of there with like $170 worth of product. He has a really great disposition very kind keep him as a manager at your store he knows what he’s doing. He even kind of laughed at a joke that really wasn’t even funny I like that….. really good guy.

Yes I got great service from Riddhima thank you

Trakita was amazing although I rented at Northside location she wasn't able to assist me with something and sent me to Akribah and she helped me get issue resolved, public storage has friendly and knowledgeable staff . Highly recommended.

Jordan was very professional and the process was smooth.