I've always been on the fence with whether I want to use a storage unit, but after much research, and the absolute wonderful staff member Josh that I spoke to on the phone, I decided to move forward with getting a unit. He made this transition so easy, and smooth. His customer service skills are unmatched. Thank you Josh for being so patient and knowledgeable. Give this man a raise!
I had an AMAZING experience at Public Storage in Winter Haven!Josh was an incredible help 🤩, showing me all the best deals and leading me to the perfect unit for my stuff 💥. Super friendly and affordable 💸 - I totally recommend them to anyone🙂Thanks again Josh🙃
Great facilities and great staff always clean and well kept. Mr. Joshua was exceptionally helpful and polite. 5 stars!!!
Joshua was super friendly and helpful and helped me find a great deal!
Friends recommended this place, and Lynn was great to talk to (very pleasant, professional and informative). Pricing was good and I'll definitely be stopping by.
Lynn was such a help today! Called to get some information and ask questions about fees, security and cleanliness. She answered all my questions and was a phenomenal help!
I’m so please with the new management, I arrived on property after hours and my code was not working and we were not able to go in. I called the 800 number and they were not able to help me but within minutes I received a call from Jahira the manager and she assured me by providing a code to enter the property and I didn’t lost my trip.
The service and the quick turn around exceeded my expectations.
I will continue ti rent here and I honestly recommend this facility under new management that knows how to handle customer service .
I had a great stress free experience renting a storage unit from Extra Space storage located on Recker Highway in Winter Haven. Noah, was very professional and helpful and the whole process was quick and easy. If your looking for a good place to rent a storage unit, this is the place to go!
Great storage facility. Clean, secure, and easy to access. Staff was friendly and helpful. Great place
Great customer service very clean. Communication was great and feel very comfortable with having my most valuable items with them
Thanks Tanisha for the service great help
Great information even outside of storage for protection of my credit cards......info I never knew!
Great customer service, very helpful
Great customer service, very knowledgeable, understood my need.
Gate doesn’t always open and sometimes it is left open, which bothers me a little. Otherwise everything is OK.
Noah made the process of signing up for a space easy and seamless in this well managed storage facility.
Stacey was very professional and helpful. Thank u so much
Very personable and very helpful even called when concerned I hadn't utilized the unit
I was able to get a unit on the spot. The gentleman behind the counter was very helpful. He explained the whole process. Very clean facility.
I would definitely recommend to family and friends.
All I can say, what a great service. Thank you for all the help.
Very nice units. .nice people ...highly recommend them for storage needs.
Mr. Noah was a great help today. After losing my keys, Mr. Noah help me replace the lock on my storage unit. He did this even though it was past the normal business closing time 0600PM. This was a great service to me and my family.
Jesse was super helpful when I was deciding to cancel or continue renting after the holidays! Definitely recommend!
Clean and lots of choices
The black lady in the front has great costumer service I’ll definitely recommend.
Stacy was very helpful and nice would recommend anyone getting a unit to talk to the lovely lady.
Excellent customer service and very knowledgeable information about rental units.
The new management is awesome, I can see the difference in this location already. I will recommend now because of the cleanliness and professionalism I received. #somuchbetterthanbefore. Great job
amazing customer service, the worker was incredibly helpful and patient with us
Stay far away these reviews are lies and misleading this place ruined our belongings unprofessional the manager Jesse the assistant Rachel *Warning do not use this place rats and mice ruined our things hard working husband and father of 4 girls and Business owner this place ruined everything we have beds clothing etc.... it's so much to write I don't know where to begin or end I most definitely am warning anyone Stay far away over priced unprofessional place of business the pictures will tell the story I will leave a review warning others of this facility please stay away RATS and MICE infested not even the courtesy of an apology just handed us an insurance brochure smh .........Update so not only did we not get reimbursed for our items because we told the staff that we would seek legal counsel they denied our insurance claim not only that now 2 years later someone called us today as a collection agency saying we owe them this is by far the worse company and thank God we are back on our feet because we are gonna sue everyone involved EVERYONE you definitely got the right people just look at the pictures
Was very helpful in making sure we were able to get all set to have our unit ready.
Always helpful, reasonable prices..
And very clean..
Very nice Facility ! Clean and secure, Noah was very helpful and knowledgeable!
Noah was able to help me out and provided me a very useful information.
Very Kind, polite and easy to work with! Thank you!
Letha was extremely knowledgeable and helpful during our phone conversation. I actually called just for a quote and she gave me such a good rate I simply signed up that day. The day I registered my RV, Rachel was professional and friendly. She again made the process very easy. I highly recommend Extra Space on their customer service alone.
Great place Nice people in the office helping you if I could I would give extra space storage a 100 stars up
Great place. Clean. Safe. Well maintained. Highly reccomend.
Noah was the best, thanks for all your help!
Excellent facilities. Very friendly and affordable. Great employees, Noah
Service was quick, professional, and detailed.
É aqui que guardamos nosso RV!
Noah did a wonderful job servicing the storage
Noah did an amazing job , was very helpful with my problem & found me a easy quick solution!
I have used this storage facility several times over the last 20 years. I have never had a problem and the units are always clean and well lit. Noah is the new contact here and he was very helpful with some questions I had. I highly recommend this facility for your storage needs.
Exceptional service, easy of entry with 24 hour access...just what i needed for my last minute move
Promptly let us in. Place is nice. Clean. Man running place is polite and efficient
Very courteous and quick to respond
This place is a scam, first of all it was suppose to be first month free. I still paid $90 upfront and the rest the second month. It’s not first month free. On top of that I wrote my contact information down for them to put in the system. They still managed to get it all wrong, so when they changed the rates which was out of nowhere mind you I only have been with this storage for 2 months 10 by 10 for a NON CLIMATE CONTROLLED UNIT!!! They basically just make up what ever amounts they want to charge you for the month because they aren’t consistent and they don’t care to mention anything about making an online account to handle your payments they are lazy and unprofessional here.
Noah was so kind and helpful, answering all my questions.
Great experience! Staff is extremely friendly and helpful very courteous and knowledgeable! Will always use this facility!
This place is GR8, easy people to work with and very understanding, especially if you have a medical emergency and need a little Xtra time arranging your personal Fx! 👍😇, or if you've had fraud issues, these people are very understanding. Thank you, Lisa, and Noah for handling these issues professionally ✝️✡️🙏🗽😇🇺🇸
was very helpful and an amazing resource
Great for Vehicle Storage
Customer service was great letha try her best but with the price going up I can not pay to be here no longer
Other than the undetermined amount of the price increase after 4 months , This facility was pretty good. Clean. Staff helpful.
The office staff is very friendly and good at following up on messages left for them.
I have need help with one thing or another. Every time they have gone over and above to help me. I must add with a smile and saying it’s not a problem. Thank you for being so kind.
My mom has rented there before and it was a nice experience. So thats why we decided to rent again. The people there were very helpful and nice. I would refer anybody looking for a storage rental to come to Extra Space. I may convert my 2 into 1 and come there myself. Thank you
Very friendly & understanding .. would recommend
I believe his name was Nolan, he was awesome! 👏🏽
Myself and my wife had a great experience while using their storage facilities. Staff is always available and very caring to take care of any questions or concerns you have. Thank you Extra Space Storage!
The customer service was great i received my storage unit quickly with no hassle.
Great service. Explained everything we needed to know
I have had a storage unit there for 11 years. I have never had to worry. The staff is always friendly and helpful.
Lisa and the staff at Extra Space Storage- is simply amazing....!!! They manage their Extra Space Property extremely well and they treat their tenants with care and kindness. Thank you Lisa, and Extra Space Storage Staff ❤️
Great customer service. Was great here sorry I have to move out
Nice clean storage at a good price! Like the later hours of operation for my convenience.
Excellent place and managers
Letha did a good job, helping me explain to me, everything show me the unit she was above & beyond.
Noah was very helpful with assisting me with my billing information. Wonderful experience!