Public Storage Self-Storage Units at 850 S Dixie Hwy, Pompano Beach, FL

Awesome staff

This local is a convenient secured and clean please to store our own items at low cost and convenient accommodation. The schedule should be 24 hours but hope they can consider work on it.

As a first-time storage unit renter and international client, my experience with Public Storage was appalling. Forced into a rushed relocation due to unexpected renovations, they offered zero accommodations. Their 'compensation' was a measly $70 savings - their standard introductory offer. To make matters worse, they hit me with an arbitrary price increase during my stay. Communication was non-existent. The property manager was unreachable despite multiple calls and messages. The lack of support for a time-sensitive, complex move was unacceptable, especially for someone new to storage rentals. Their treatment of new and long-distance customers is shameful. I strongly advise anyone, particularly those managing international storage needs, to look elsewhere. There are far better options that actually value their customers and understand the complexities of long-term, long-distance storage.

Nelta and Jackie was a great help and I will be a lifelong customer for Public storage because of her

Thank you for being so professional and accommodating to us.

Great customer service with Nelta

Staff went out of their way to accommodate me as some changes were imminent due to the renovation plans on the site. Thanks, Jackie, Roberta, great service! 5 🌟

Omg the office girls were awesome. Thank you for such helpful great women... sad to have to leave this location. wasn't by choice. they are renovating where my unit was at for the last 5 yrs. the ladies helped me get a new unit down the street and made the new transition easy.

Almost 4 months later and still waiting on my Auction unit deposit to be returned, they said they sent out a check and I never relieved it so every time I go up there they say they will have a manger contact me and they will email somebody to find out what's going on and nothing! This is my 6th time coming up here and they keep giving me the run around! This all started when i picked up a unit, paid deposit, cleaned out unit , they gave me deposit back in cash and called me and said it was supposed to be a check and could I please return it before someone gets in trouble so I did and now still waiting months later smh

Ada was very helpful today; thank for the wonderful service!!

Great location

Jackie was great and very helpful thank you

Jackie was amazing, she was very helpful. Great employees at this property.

Jackie was very helpful thank you for customer service

Most helpful

Jackie is an amazing and exceptional person at Public Storage! Please hire more staff like her!!

Jackie and Nelta has great customer service and very helpful. Made the move very much easy for me. Thanks team

Jackie and nelta awesome

The girls was great and had great

Delta was very nice and helpful at the very last minute. Thank you again process was very easy

It was not a good job

Been to facility and Nelta was very helpful and her customer service is excellent

IT’s temperature controlled, app controlled. Clean. Safe.

Jackie was very professional and friendly . Lovely helping me chose my unit .

I was surprised that the special rate was actually honored. Most places will use that as a fishing point and tax on extra fees. That was not my experience here. It was a great facility and the lady at the front was very helpful and had a wonderful personality. I really like that you can unlock the gate with your phone. I truly enjoyed my experience here!

New to renting a storage unit and definitely recommend Nelta from Public storage. She was amazing. Provided great customer service, was very friendly and was very knowledgeable. Answered all my questions and concerns and explained the whole process. I would rent here again!

Nelta has been a great help she has great customer service skills

I wasn’t able to pick up an auctioned unit, called the location and explained before the time was up they said it’s fine it would just go to the next bidder. Then I was still suspended from Storage Treasures . Tried to get ahold of the manager probably ten times to dissolve the matter. Never in, left two voicemails never get a returned call. Would love to get the matter situated?!

Jackie was very helpful and welcoming. Outstanding!

GREATE CUSTOMER SERVICE VERY APPROPRIATE NELTA

Jackie was so sweet and helpful great customer service skills

After an extremely frustrating day with other storage companies. I needed to speak to managagent on site, but I was unable to do so because they were all closed! I had filled out a partial app on that I forgot about. And my phone rang. Normally I don't answer unidentified numbers, but was so mad at a storage company that I was string in front of and without thinking, I answered. It was Jackie from Public Storage and was following up on my application. She was kind ,friendly and that put me at ease because I was upset. She let me know I wasn't gar away from her and told me to come over because she was on site. She accimplished in 15 mins what other companies could not do in two days! As a matter of far it took me longer to write this review than it did for her to get me in my air conditioned unit...lol! "Jackie for President!" Thus young lady deserves a raise! Thank you Public Storage I will recommend thou to family and friends!

Jackie at Public Storage 850 S. Dixie is EXCELLENT! She is definitely 5 star!!

Diana is amazing! Had the most wonderful experience checking in!

Love it love it

Diana and Cara helped me get into the app and were both very sweet

Diana and Cara were amazing!! Both rock, got me set up in right away!!

Jacque was wonderful, and very patient

Good customer service

Diana was so nice and helpful ! Great facility

Diana and Nelta are the best, thank goodness for all the help!!! Love them

Diana and Nelta are the best.Thankgoodness for them and such a great service

Jackie was very helpful loved her service awesome 😎

Great storage units, and staff doesn't bother you if you are at your unit for a while, like hours. The only thing that I don't really like is that every 6 months your unit goes up 50.00.

Diana and Nelta are the best. They give an awesome service to everyone.

Very nice

Netta service was phenomenal. Although she did not have the unit we needed . She went above and beyond to help us fine the right unit even if it was somewhere else. Netta deserves a raise for being as phenomenal as she is.

Great customer service the ladies were awesome…

Todays visit was nothing but the best KAREN and DIANA was nothing but patience with us took there time show us around EXCELLENT customer service skills they were the best

Just started an account and was 100% impressed with the service I got from your employee Diana Im not the type of person that leaves messages. Today was special.

Best ladies, thank you for all your help Highly recommended .

Diana and Nelta were so sweet and helpful!

Very favorable experience yesterday at the P’ S’ facility on Dixie Hwy in Pompano Beach, FL. Nice clean and well organized with a really helpful and professional staff member named Diana. My wife and I can’t say enough about how pleased we were with her service. Only thing I’d like to see changed is the ability to change my computer generated password/code to something Of my choice however that’s really a very small thing. I will certainly recommend this P’S’ facility to my friends and neighbors if they need a nice place for their storage needs. 5 Stars to Diana.

Diana and Nelta are both awesome they both are great with customer service

Diana is awesome😃

Diana and Nelta provide excellent sevice.

Diana is the best

Diana and nelta treat me so good, appreciate them so much

Diana and Nelta were the best! Highly recommend

I've rented here for over a year. There is a homeless person who a staff member says is her friend, who has attacked and threatened me on the property numerous times. I don't believe she even rents a unit there. The local police department has a personal problem with me and relishes when these people mess with me and refuses to address the issue in a manner appropriate to law enforcement. Furthermore, when she threatened me this morning the security guard satthereanddid npthing. Even though he has no problem harassing me, who actually rents a unit, for using m bass guitar. The halls also frequently reek of marijuana. Update 3/29/24: Today, the main staff member greeted me cordially and offered a potential solution to the problem. There were no insults, or attacks, the halls were clean, and the building seemed in generally better shape than the last few times I've been there.

Diana was a real experience of great service. I hope I will get same experience everywhere I go. She made my day. !!!

Unbelievable customer service top rated and will recommend … Diana was A true representative of what professionalism is

Close to my home and reasonably priced

Very helpful great customer service 👍

Rented a unit here that didn’t work for me at first. The 5 stars is for how they dealt with it and got me into a new unit with ease. That’s what you truly want in a place. Nelta was extremely helpful. Thank you

Nelta and Diana were so helpful, made it easy

came in the morning of a hectic day with a lot of stress and in need of a storage space thank you Diane for being so helpful and making my life easier, by noon my concerns were gone and my life was back to normal. I recommend this office, the manager nelsa and the team of public storage Dixie Highway in Pompano Beach.

Yes, I was here at the Pompano 850 Dixie Highway store today and I spoke with Diana. She was very very helpful and I’m very happy thank you.

Diana was so nice

I’ve been with Publix storage for quite some time since being there it’s been a great pleasure the front desk receptionist Nelta is always pleasant she have resolved any issues that have come about. When I needed my unit switched it was switched with no problem I must say Nelta is a great worker I can see her stepping up within the company.

I am very happy with my storage unit !!! Very clean and I feel comfortable that my things are in a safe place. Diana was so helpful when I went to inquire about the units. All around great experience!!

Diana was a big help!

Diana helped us out when no other place in town could! Thanks again

Diana’s the best!

Diane is very helpful.

Diana was very helpful and informative

The staff here is very friendly, one of the teammembers-Diana was extremely helpful & assisted me with all my needs. She made me feel at ease while she made sure I am serviced & all set up. Thank you Diana and the rest Public Storage team, much recommend this location to anyone inquiring.

Diana was awesome, made the process easy and simple! Highly recommend!!!

This is facility is horrible!!! The elevators and the floors are dirty and disgusting. The bathrooms are atrocious!! They look and smell like homeless people use and live in them. Other tenants tell me it’s not a safe facility. Cars get broken into as well as storage units get broken into. I will not be keeping my stuff here very long. Worst storage facility I’ve ever seen!!

Nelta was very professional and very welcoming I will definitely recommend this location

They keep charging extra .

I admit I’ve been consistent with storing at another local Public Storage location that was nearly perfect, and chose this location due to unit size availability and pricing. Was much better, but got what I paid for example as going to the unit two days after moving my apartment furniture in (short term this time), I was shocked to see a number (too many) roaches crawling al, over everything. Management says they’re going to take immediate action,and we’re great and I believe they will try to help, but I also treated the area myself as well, just to make sure. Still recommend Public Storage, and this location, just be aware.

Public Storage at the Dixie Hwy Location has the Very BEST and most Joyful Employees, Nelta & Mark are the Best most friendly and professional people you can find to take care of any of your storage needs.

Updated 9-29-2023. While my experience at this location has been for the most part 5-star I am disappointed with the inaccurate information I was verbally told at the time I rented my space. I was one of the first to rent at this location which was brand new at the time. I asked Jasmin how often does Public Storage generally increase the rent (the prior rental facility I was at was raising rent every few months). Jasmin said generally the first rent increase is at 6-months and then every 12-months thereafter. My initial rent lasted for 8-months and then the first increase. My first increase only lasted for 4-months as I was just notified of yet another increase starting on November 1st. 2023. I am discouraged by the bait and switch these rental facilities play with their customers. If we're told one thing that is what the company should stand by. I called the DM today and am waiting for a call back. When I spoke to a young lady at the location today I was offered to rent a smaller space which would have a reduced rate... that would mean I need to spend hours moving my things from one space to another... and why? They will only increase the rent on the smaller space in a few months anyway! ------------------------------------------------------------------------------------------------------- I recently rented a unit at 850 S. Dixie Highway. I was greeted by Jasmin when I entered the rental office, she was so helpful and very customer service friendly. There was a small snag that had to get worked out and after speaking with Nelta (also VERY nice) and Curt the issue was resolved quickly and to a 100% satisfaction. This facility is brand new and very clean. Parking by the rental office and the unloading area for the storage units in the climate controlled building is limited but otherwise I would highly recommend if you need storage space to come to Public Storage. P.S. The technology is great at this location. You can access the entrance gate, the door to the common hallway in the climate controlled building, and elevator right from your smartphone. No need to press buttons on the keypad anymore!

Kay was very helpful, nice, and well spoken I recommend this storage service to anyone who asks.

Nelta was very outstanding 5star plus for you

This was and is a horrible experience at this location! 1st: No one is ever in the office to assist you! The facility do not care about your personal items AT ALL! They do not have a protocol as to missed communications on thier behave! I put my things in a PAID unit on Friday to have everything THROWN AWAY by Wednesday! Now my 4 year son and myself(being 5 months pregnant) have no set home and NOTHING AT ALL! Everything I've worked for was thrown in the TRASH! All of our important documents, baby pics everything is gone! BECAUSE EVERYTHING WE HAD WAS THROWN AWAY! With no remorse from the company! No one in the facility has nothing to say about it. So please reconsider doing business with these people! They don't care about your items!!! They will throw it away without your knowledge!!

someone fraudulently using my storage some random guy has been paying the storage I closed off over a year go or so i thought I called the manager and apparently they are in on this illegal scheme someone is paying by calling or in person the storage unit 2161 that I closed off over a year ago somehow the manager said as long as they’re getting paid it’s not a problem she doesn’t think fraud and lying and lack of integrity is a problem so I’m convinced she’s in on this illegal scheme ; unit 2161 I closed it last august and some vagabond keeps paying and using it ; my name still shows so public storage better remove my name and close it down ; litigation pending against both Public storage and the vagabonds who incognito are using my identity against my wishes;identity theft

Stay away from this place! Our bay was broken into. Someone picked the lock. Since there wasn’t forcible entry our claim was denied. Definitely an inside job. No cameras inside the hallways.

5 star great service good customer service the old man at the office is really professional and helpful. Just perfect

Kay was very helpful and nice

Hi, my name is Elvis i’d like to share my experience with you guys public storage. I like to say that Kay, which was awesome. She was very polite. Very courteous little funny, very good sense of humor and awesome and dealing with customer service so I got to say if I could give her more stars, it would be 10 all day. Thank you Kay.

Just moved my stuff from one location to this Public Storage at 850 S Dixie Hwy. I cannot say enough about how helpful Kay was in the office. Smooth transaction and exceptionally helpful. Thank you Kay for all of your help.

Ms. Kay was so pleasant and had great customer service skils. She is very knowledgeable and talked to us about options. Keep up the good work, Kay. Thank you, Wanda

Nelta was very helpful very nice person

I'm delighted to give Manger NELTA at Public Storage a well-deserved 5-star review! NELTA's exceptional assistance truly made a difference during our moving process. Her professionalism and dedication went above and beyond our expectations. She transformed what is usually a stressful time into a much smoother experience. We're incredibly grateful for NELTA's hard work and support. Thank you, NELTA, for making our moving journey easier!

The staff at this location is exceptional. Especially Nelta the customer service rep. She makes me feel like part of the family while she goes beyond the call of duty to make sure I'm informed and all my needs are met! ...Thanks again Nelta and the Public Storage family!!

Awesome staff very great customer service reasonable prices I highly recommend this company and give the amazing lady who signed me up a raise she deserves it in my opinion

Prices are basically in line with everyone else's, staff was courteous and helpful,if I can't find it on Amazon, this will be my plan (B)!

Kay was very helpful and and the process smooth and quick if I can give more then 5 stars I would amazing customer service. Would recommend the location very clean and location offers so much security on acess to building. Thanks again kay!!

Be careful!! Just closed my unit. They entered my closure date two days later and tried to make me responsible for the entire month of July.

Great customer service with Nelta

Kay and Nelta gave me great service and were friendly and helpful.

Kay is the best thanks!!

Nelta was very professional, kind, and thorough. I came in because my dad passed away recently and I needed assistance with closing his account. Not only did she provide above and beyond service, but she was very empathetic during a difficult time. I appreciate her assistance and candor. Thanks, Nelta!

KAY gave me great service. Getting a unit was easy and quick. I got in the old building inside, door is weak. Nevertheless, friendly service and very clean facilities.

VERY OUTSTANDING CUSTOMER SERVICE I HAD AN EXCELLENT EXPERIENCE

I’m grateful to have been helped by Winston. He was super nice and helpful and I really appreciate everything. He deserves a raise for working very hard. Thank you Winston!

Nelta helped me with what I needed 4 storage. Very nice and clean environment..

Appreciate Winston he’s helpful . He took care of my pops and I. ! He deserves a lot of cred

Winston was very professional and courteous.. best public storage representative in south Florida

Winston and Jessica are superstars at their jobs. They deserve a raise for superior service and kindness. 5 stars

Nelta was really nice and paciente.

Winston helped my boyfriend and I and was the nicest representative we’ve worked with at Public Storage. He deserves a raise, thanks again!

Look very carefully at your contract in 6 months they increase me 40% They trap you Moving to another place soon Very unfortunate on they part

Jessica & Winston were great & helpful

Winston is always on point.checke on me constantly and goes Beyond his call of duty. This man deserves a raise or praise. This man is the best.

My listed 10’x10’ was a 10’x9’ in reality when I pulled my tape measure out. Staff is great though, Winston was super helpful transferring me to better space

Best representative that I've worked with. Winston was great. He helped my family and I move our items out our unit without hesitation.

Excellent service!!!! Winston is great!!!!!

Great place! And at the office they all are very helpful and understanding!!!Thank you!!

Nelta was very informative and was also nice

Mrs. Nelta was very helpful and very kind, and a great listener thank u for being good at your job

Winston Jessica and Mercedes’ was amazing wonderful customer service make everything go smoothly thank you guys

It was a pleasure to work the team at Public Storage, I have to give a special shout out to Winston. He went above and beyond in helping me look at different size storage units in different locations in the facility until I was able to find the right one for my needs. Winston, thanks so much for your patience and perseverance. Very much appreciated!

Diana was an absolute doll! Thank you so much for all the help today

Nelta is very nice and nice clean facility

Nelta was very professional friendly she is very helpful

Staff is very nice

Melts and Mercedes was very helpful and explanatory

Las chicas son muy agradables y me atendieron de maravilla … el idioma no fue un inconveniente nos comunicamos muy bien y encontró un un espacio para mi adecuado a mis necesidades ….excelente atención y las felicito !!!! Estoy agradecida ….

I love ADA she give me the best customer service and help me with all my questions. I would definitely recommend this public storage thanks to her help !!

I promised Ms.Nelta that i would do a review for her because she has one the best or should i say excellent customer service she’s very informative i definitely recommend this place and when you go there just ask for Nelta.

The at the front desk was very polite and friendly she gives great information thank you

Had a unit for about a month here and got the first month for less than $50 at the end of the day. Never really had any problems at the unit. My locker was able to remain bug-free during my stay on the third floor and the climate control was nice too.

Nelta is best property manager in this company!! Great customer service, she helps us a lot!

Jessica and Nelta has the best excellent service great facility as well.

Great service always

Miah, Jessica and Nelta all deserve a raise$$$♥️♥️♥️💯💯💯 Curt Confer needs customer training classes. And I am available to teach😊🌈🦋

What a pleasant, informative storage rental experience. All of our questions were answered with courtesy, competence, and patience. Thank you for providing for our storage needs.

Easy to use. Great security features

Good costumer service here

Nelta and Jessica were amazing and very friendly. Their very knowledgeable and professional. Please look into getting them a raise or some type of reward due to being an asset to your company.

Pompano Public Storage is probably the worst one. Front desk girl treated me like she's the black queen of the world and we're all inferior. She kept me waiting when I was first and helped other people. She obviously has a hatred against white people with accent. The manager was there. I asked questions but not once he looked at my face and answered me. He treated me like I'm a ghost. These people are so discriminating that they will make you feel horrible. Later I learned they treated my friend who was there to rent a storage the same. Something is wrong with the staff. Manager and that nasty girl have to be fired.

They have good customer service and have nice people so go rent units with them they charge at fair price.

Thanks Pearl and Jasmine for everything ! Super easy

Very clean facility and the girls are amazing

Cheap storage place but some storage cabins are really high and you need lader for that. Dangerous.

Nelta had outstanding customer service and helped me with every question I needed to know

Staff is awesome & accommodating! I was there on their expansion opening day and they helped me secure a larger unit. Thank you for making it easy!

Best service ever

Great customer service so very well informative

Thanks you for sharing your experience with my family and I have a good day god bless you for caring about how much you care for me thanks

Nelta has been a supper help great customer service

Nelta was very helpful with great customer

Great storage place!!!

Nelta is the best you guys have to her more money because she is doing an excellent job with the property

Nelta Has great customer service

Nelta is always so professional and welcoming!!! It’s always a great experience when I go there ☺️🤗