Public Storage Self-Storage Units at 4630 Babcock St NE, Palm Bay, FL

Marjory is respectful and nice. Also down to earth. I give her a 5 star rating. My girlfriend agrees with me.

Marjory was awesome

Marjory

Tatiyannah was wonderful very friendly

Everything is good about this storage facility, easy access, clean, and the friendly customer service agent on duty!

Marjory...it was excellent

I did an online rental and it was quick and easy. Met with Marjory in the office and she was sweet, knowledgeable and took her time with me answering all of my questions. She was very welcoming, took me to my unit and demonstrated the proper way to secure my unit. I was even able to vent to her about why I am storing and was a good ear to listen and very encouraging. I will tell everyone I know about my experience and to rent with Public Storage because of her.

Marjory was awesome. If I know anyone who needs a unit, I’ll be sending them her way!

For the price($$$) you might as well be living there. Would not recommend and glad to be moving!

Tatiyannah was a great help!

Tatiyannah provides amazing customer service!

Jenn is amazing. She is very helpful, sweet, and patient. My gate code was not working and she can out and helped me. She is a great employee.

Hello everyone, I have to tell you for the last year during all my surgeries Jenn at Public Storage has been there for me. When I forget to send my payments I get a call from Jenn. When I needed any form of help Jenn was ALWAYS kind enough to guide me in the right direction (related to my storage). When my movers bailed on me, early last year Jenn observed me panicking historically behind Public Storage gate Jenn offered assistance and advice that help me remarkably complete my task. After Covid no one has patience or customer service skills any more. It is a pleasure going to Public Storage and observing Jenn smiling face with kindness as she speaks to me (my drive was over two to six hours sometimes). Trust me after being on the road that long a simple smile makes your day. Jenn is the kind of employee who goes over and above just because it’s in her heart. Keep up the EXCELLENT work Jenn! You are definitely destined for great things to come. Your kindness has kept me at Public Storage this long in spite of the frequent raises. Thank you for being you and not like the rest (short patient, rude, and no sympathy). You are one of a kind. 🙏🏽👍🏾

Jen helped me out a lot. Saved me from losing my belongings. It's a good place with friendly staff. I was given notice right away when I had left my unit accidentally unlocked and had not had any negative experience with this place. Thank you all

I went with my friend to clean out his storage unit. Good place to store stuff while in process of moving. Have a blessed day, JESUS CHRIST IS LORD, JESUS SAVES.

I would like to say thank you to Public Storage for allowing me to use your services. I have been with you all for over a year and this the most amazing and wonderful place to bring and store your things Thank you again. But for the most part my family and I would love to give a big shout out to JEN she has been so caring, very supportive, generous and very helpful to us. We love you JEN and keep up the great work.❤️❤️❤️

After dealing with a bad situation I needed a storage unit fast. I Went to 3 different places to try and find somewhere my stuff would be safe, I arrived to this location Jenn was an amazing help and got me a perfect sized unit where I don’t have to worry about the safety of my belongings while being away. Highly recommend this company

Jenn was fantastic. She answered all my question promptly and was very patient with me through all the process. It's not often when you come across customer service with a friendly smile and willingness to go above and beyond.

This place is always so neat and well put together it always smells good. Jenn has even offered me if I wanted merchandise she’s about the sweetest women I know I’ve been going too her for years now! She’s always very welcoming and always very kind.

Jenn was very pleasant and the units and property was very tidy and clean.

Jen has been amazing I love her! She answers all my questions she takes her time to make sure I understand everything and she even asks me if there was any merch I needed before I got ready to move in! Please keep her around! She's one of kind!

Whitney was very helpful with great customer service! Highly recommend!

love the place its clean and good service from the staff

Received help from Marjory B. regarding my storage unit lighting. She was very professional and knowledgeable. She also called after the fact, to let me know about the maintenance to be done in the building. Thanks, Marjory B. You made my day.

Great customer service. Jen helped with the whole process and was friendly and efficient.

Thank you, Whitney for your kind and friendly service it was a pleasure meeting you. If anyone needs a storage space stop by and ask for Whitney... she's the best ! 😊👍🏾

Tati was so helpful she has excellent customer service skills yall should give her a raise

Wow, I came in not knowing ANYTHING about storage units.. but thanks to Whitney I know alot more. She was very helpful ..😃🙏👍👍👍

Title: Severe Mold Issue Due to Unresolved Leaks at Public Storage Review: I am utterly disappointed and compelled to warn others about the serious issues I encountered at Public Storage. What was supposed to be a secure climate-controlled space to store my belongings turned into a nightmare due to poor facility maintenance. Upon visiting my storage unit, I discovered that water had leaked inside, a problem I had not been forewarned about by the management. This leakage was not a recent issue, as evidenced by the extensive mold growth on my items, which have now been irreparably damaged. The presence of mold is not only a serious health hazard but also signifies a long-standing neglect of basic upkeep by the facility’s staff. Despite multiple complaints, the response from Public Storage’s management was lackluster. They displayed a concerning lack of urgency and responsibility in addressing the water leakage and preventing further damage. It is unacceptable for customers to pay for a service that jeopardizes the safety and integrity of their possessions. Future customers should be wary. The management here shows little regard for property care and customer service. If you value your belongings and wish to keep them safe and intact, I strongly recommend seeking a different storage facility. FYI - the 70.5 reading is the humidity in the unit. Rating: 1 out of 5 stars

Had a glitch with the access system but Jenn took care of the problem right away.

Great customer service and Whitney was very helpful and patient with me.

Jenn was very professional and knowledgeable. She helped me better determine what size storage and gladly showed me the different sizes….thanks Jenn!!🌻

Marjory went over and beyond helping me with renting my unit. She was closing and stayed to assist me. We need more people like her in world

Jenn helped me out and made my experience easy thank you again

I have really appreciated the help and assistance from Jen at my storage facility. The service was great and she is always been very helpful

Marjory helped me find what I was looking for! Very good customer service!

Whitney helped a bunch. Took about 10 minutes to find the unit we wanted and pay for it. In and out simple and fast.

Mrs Marjory was very helpful in helping me to find the right space

I love employees a very awesome gift. Great customer service the properties. Very well clean

Me encantó la asesoría que recibí por parte de Jenn, fue muy amable y profesional, sin duda lo recomiendo

Jenn was amazing! She showed me the size of unit that I would need for the items I’ll be storing and then made me a reservation to make sure I’d get the sale price! Great customer service!

Marjory and Jenn are very professional and helpful. Thank you ladies

Jenn@4630 Babcock Street Public Storage is pleasant and professional ,and treats you like a customer should be treated.

i went to the storage facility, the ladies that work there are great but their concern to fix an issue for me was not taken seriously. they charged both of my cards and when i asked for a refund she told me that she will contact her district manager and never did. it should take so many loop holes to get a refund ! as quick as you take someone’s money is as quick as you need to give it back ! this completely irritated! horrible experience

Fast and friendly service.

So long story short previously 3 months before I rented a unit that I thought was big enough and I was so shocked but thankful that Jenn was so kind and patient to help me with the process and the move in I was so so happy and thankful because it was also last minute and i didn’t Know what to do but Jenn was their threw it all thank you …..

My experience with Public Storage was incredibly disappointing. I had reserved a storage unit online, and to my dismay, I received daily calls from their staff for a whole week, pressuring me for payment. When I finally purchased the storage unit online and arrived at the location, I was met with a horrifying sight. The storage unit was infested with rats; the walls were chewed up, rat feces were scattered everywhere, and another customer moving out showed me the rat-infested mess that had ruined her belongings. Horrified by the condition, I immediately contacted the company within two hours of making the payment, requesting to cancel my reservation and receive a refund. Initially, they agreed to refund me, but the very next day, I was charged for the unit, receiving only a partial refund of $21 out of the $158 I had paid. When I reached out for the rest of my refund, they told me to wait for 4 to 7 days and offered only $109 while keeping $30 as an unexplained administrative fee. What baffles me most is that there was no on-site staff, and I had to navigate their computer-operated system just to reach a customer service representative. This is despite them hounding me for a week to make the payment. I explained my situation, that I needed the unit to store my late mother's antique store after her passing, but they callously refused to refund the administrative fee. In summary, I strongly advise against using Public Storage. Their units are in deplorable shape, neglected, and infested with rats and roaches. To make matters worse, their distant property management in Miami is unresponsive and unhelpful. They won't refund the full amount of your hard-earned money. Please look elsewhere for your storage needs.

Great location Easy to sign up Customer Service Move in Satisfaction

Jenn was great 👍 and awesome customer service 👏 she deserves an A+

They raise the rent every 4 months. They have a horrible ear problem when moving out one unit we found a dead rat stuck to floor. Getting ready to move our other unit out as there are 10 plus other storage places that are cheaper up front and don't raise rent every 4 months and most importantly not eat infested. PS is a rat infested overpriced sess pool at this point. Also climate control on second floor does not work most of the time.

Place nice and clean Marjory is very kind and helpful.

Ms.Marjory Helped me very much definitely was a Big Help with aye Big ❤️ Please Consider this Public Storage Facility‼️

Marjory was very professional and answered all my questions satisfactorily. She even offered her chair when I felt I needed to sit down while registering. Great customer service!!

Clean and neat 👌

It was good they just painted and it smelled great. We had our storage room for 2 years but now moving back to New York.

Marjory was very helpful. She answered all my questions and took me to check out the unit. She is very nice person.

Marjory was very helpful and welcoming. She made very easy.

Marjory was very helpful thank you 🙏🏽

I rented and secured my storage unit online after hours and realized I got the wrong unit. I came in to change my unit and Jenn was absolutely amazing. She answered all my questions, was fast and efficient, and made it a very smooth process. She’s wonderful and will help you with all of your storage and moving needs!

Marjory was awesome

Marjory had great customer service. Very friendly and informative. Highly recommend renting from her.

Marjory was amazing! She was patient, cordial and friendly.

I've never rented a storage unit before, but Jenn at this location made this process so easy and quick! She is the most down to earth person and answered all of my 1000 questions lol. She was so helpful in guiding me through the process and explaining everything that I needed to know and including showing me how the app would work. I worked in hospitality for many years and while talking to Jenn made me feel like I was at a resort about to check-in to my room (wishful thinking right?!) lol due to her amazing customer service skills. I’m so glad I chose this location because the people here that I’ve meet so far including Jenn has made me feel good about this decision. Thank you so much again Jenn! :)

This storage is affiliated with the storage next door by the car wash on Babcock in Palmbay The service is terrible I wouldn't dare recommend there service to family nor friend's it's awful when you just up and Auction someone belongings and they also took my payment of $200.00 I stop after work to bring $333.00 but of course as usual no one was there poor services turn around to find out the next time I returned that my belongings and my precious memories and everything that I worked so hard for was all gone

Rented a storage unit here today. The employee at the office today named Jenn was amazing! She was super helpful guiding me through the process and explaining how the payment and insurance works. Her customer service is 2nd to none,and left a good impression. I checked out the unit and it appeared clean and freshly swept out. So far I am very satisfied with the process 😀

Jenn was quick, helpful, and gave options

Jenna & Marjory are awesome! Got me squared away quickly which I appreciate! Thank you

My rate is almost DOUBLE from when I started almost 2 years ago. This is just crazy. My rate goes up every year. If you need storage for long term I would go somewhere else that actually values long term customers.

Marjori was a doll

I sincerely want to warn people against doing business with this company. I'm not sure if all these 5 star reviews are real because after my experience with these scammers I wouldn't give even one star. I visited this Public Storage for the first time last Sunday, I was shown a 5x10 unit on the ground floor, I was satisfied with the price and location and I specifically asked if this is the one I'll get, and I've been told yes. I came back next day to sign a paperwork and property management said the unit is already rented (even if I made reservation for 5 days until Friday). Only one they can give me is on second floor. I got upset, but agreed to take what they have. The price was the same, so I paid $141 for the first month ( there was more charges then I expected, price online was $84),signed the contract and asked to show me my unit. So what I've been shown it was much smaller then first one, light switch was broken and there was no cameras like I've been told. So I asked to reverse the contract. And all I got back is $81. Not even stepped in the unit, did not use it at all!!! And they keep administration fee $29, what is not make it to $141 either. Then I asked to print the receipt of refund and got refused. And then I asked to talk to someone above, I been given the phone number of customer care, was on hold with them for 45 minutes, but, of course, nobody answered. So, I just got robbed for nothing, just for being on the property for 1 hour and talking to the manager. And even after that, 5 days later I see only $21 returned from them in my bank account!!! Dirty criminal business! Please stay away from them!

I had just gotten a storage unit today and Jenn at the office was very helpful she was very welcoming and made it easier then I thought it would be thank you very much Jenn your and amazing person you did a great job

Someone put MY stuff in a storage unit in someone else's name and they want you to literally move your stuff out into another storage unit even though I am an authorized user!! Makes no sense and I will pay it but who has time to even do that. Waste of time.and it shouldn't of even been able to happen. It wasn't thier stuff to put in storage in first place. So beware!!!!

Marjory was excellent burst of sunshine and very helpful

Mary Jo was very helpful

Jen is amazing! I love her

I had good service from Tatiyannah and Marjory

Easy & convenient access with Pin/Passcode Gate

The best!

Was really nice experience Marjory was very knowledgeable and helpful.

Super agradable las señoritas que atienden, es un lugar super seguro.

Marjorie was awesome

The property Manager was very helpful and sweet .

Spoke with a real nice woman by the name of "Jenn." She made my day and took my worries away as it concerns my unit! Thank you so very much Jenn!💯👍🏾!

Marjory was an absolute pleasure! She took the time to take me to the unit first and answered all my questions before I rented the space. She was kind, understanding and very knowledgeable. I would highly recommend this location and ask for Marjory! Great experience!

My experience was great! Marjorie was the sweetest. Great customer service!!! She was very helpful with getting us a ground unit because I have a knee injury and requiring surgery.. She walked me around and explained everything. She also helped me with the downloading of the app and set up. It will definitely make it easier on coming in and out. I would definitely recommend your facility!

Awful Pay all this money for 2days and change mind so wanted refund one person said I will not get the full amount back ok But other person said no it doesn't work like that awful and unfair they should have specified that... Thank you for reaching out to me and fixing the situation

I had a issue with my account I gave Marjorie a call and she took care of it five stars made my day thank you

Had my stuff in storage a short time and they raised the price of 10x10 to $298 a month! What a racket!

Very curious and efficient

Marjory was a big help for me at public storage and is a great employee wonderful service everytime

I had trouble finding the right size unit for my moving needs and Lacey jumped right on it by showing me the different sizes and prices that would fit my budget. I’m soo thankful for all the help and advice from her , I definitely made the right choice !

I went to get a storage and did not know what I was doing or looking for but LACEY gave me great info and help me throughout the entire process she was a life saver that day ☺️

Excellent service. Marjory was very nice and helpful.

The service I received was wondering especially Corlis she made sure that I understood everything I was paying for

Marjorie was awesome in helping us rent a unit for our son today. She answered all our questions (We had a lot!) and she made the process very easy. Thanks!

Setting up reservation over phone was very easy. In the office Corlis and Lacey were exceptionally helpful and friendly. Corlis was amazing, she went above and beyond to answer all of my questions! Couldn’t have had a better experience or better customer service!!

Way too expensive

Overall, getting in and setup was relatively standard stuff. Lacey was efficient and got me going faster than my typical experience. Facility seems to be well maintained. Update, Prices went fro $124 for a 5x10 outside drive up to $180 in 5 months, you do the math. Way to much for what I need it for!!

Marjory was a huge help going about and beyond to assist with an inquiry. Thank you!!

Researched few storage facilities for my dj equipment and public storage was perfect...Marjorie was absolutely the best most professional and makes u feel comfortable..definitely glad I made this choice

Marjorie is the best! You are in good hands. The units and buildings are clean and well lit. Great customer service. I could not be more pleased. Thank you so much.